About Ba Call Centre India Private Limited
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Ba Call Centre India Private Limited is a private limited company based in New Delhi, Delhi, India, a subsidiary of British Airways Plc. It operates in the business process outsourcing sector. It was incorporated on 14 July 2006 and has been in existence for over 20 years.
The company is registered with the Registrar of Companies (ROC), Delhi, under CIN U72300DL2006PTC150929. Its GSTIN is 06AACCB8975E1ZJ (Haryana).
The company has an authorised share capital of ₹5 Lakh and a paid-up capital of ₹1 Lakh. It is led by directors including Rajanee Balaram (Managing Director) and Vikas Sharda (Whole-Time Director).
Its last annual general meeting (AGM) was held on 23 September 2025, and its latest financial statements are for the year ended 31 March 2025. The registered office is at F – 42 East Of Kailash, New Delhi, Delhi, India – 110065.
As per the financials filed for FY 2025, the company reported a revenue of ₹300.17 Cr, a growth of 22% compared to the previous year. For the same year it recorded a net profit of ₹39.72 Cr (net margin 13.2%) and EBITDA of ₹63.58 Cr (EBITDA margin 21.2%). Revenue has grown at a compounded annual rate (CAGR) of 42% over three years and 22% over five years.
The company has about 1,820 employees on its provident fund (EPFO) records.
Court records list 4 cases involving the company, including 2 filed by the company and 2 filed against it; 1 case is pending.
The current compliance status is marked as compliant by the Registrar of Companies. For more details, the company can be reached via its website britishairways.com.
Company details
Contact details
Ba Call Centre India Private Limited's registered office is in New Delhi, Delhi. Its website is britishairways.com. Its e-mail address is in the company report.
- Email
- Website
- Social Media
- Registered AddressF – 42 East Of Kailash, New Delhi, Delhi, India – 110065
- IndustryBusiness Outsourcing, Business Process Outsourcing
To see the full contact details of Ba Call Centre India Private Limited, buy the company report.
- Company details, directors and signatories
- Historical financials and ratios
- Shareholding pattern and group structure
- Charges with holder and property details
- Legal cases, compliance and MCA filings
Business activity
The main business activity of Ba Call Centre India is support service to organizations. In detail, this covers office administrative and other business activities including call centers, organising conventions, collection agencies, packaging activities etc..
| Main activity group code | Main activity | Business activity code | Business activity | Share of turnover |
|---|---|---|---|---|
| N | Support service to Organizations | N6 | Office administrative and other business activities including call centers, organising conventions, collection agencies, packaging activities etc. |
To see the full business activity and turnover split of Ba Call Centre India Private Limited, buy the company report.
Financials of Ba Call Centre India Private Limited
FY 2025 filings availableBa Call Centre India Private Limited reported revenue of ₹300.17 Cr (up 22% YoY) for FY 2025.
Compounded Annual Growth Rate (CAGR)
Revenue has grown at a compounded annual rate (CAGR) of 22% over five years, including 22% growth in the latest year. EBITDA rose 55% in the latest year. Three- and five-year figures are compounded annual growth rates (CAGR): the steady yearly rate that links the first and the last year. All are worked out from the filed statements.
Financial Statement Summary
| Metrics | FY 2024-25 | FY 2023-24 | FY 2022-23 | FY 2021-22 | FY 2020-21 |
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| EBITDA | ₹63.58 Cr | ||||
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| Net Profit (PAT) | ₹39.72 Cr | ||||
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Financial Ratios
| Metrics | FY 2024-25 | FY 2023-24 | FY 2022-23 | FY 2021-22 | FY 2020-21 |
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| EBITDA Margin | 21.2% | ||||
| Net Profit Margin | 13.2% | ||||
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To see the full financial statements and ratios of Ba Call Centre India Private Limited, buy the company report.
Board of directors of Ba Call Centre India Private Limited
Ba Call Centre India has 3 current directors and 15 former directors. Current directors are listed first, with their designation and appointment date.
| Name | Designation | Appointment Date | Tenure | Status |
|---|---|---|---|---|
| Rajanee Balaram | Managing Director | 01 Apr 2019 | 7 Years 6 Months | Current |
| Vikas Sharda | Whole-Time Director | 05 Dec 2011 | 14 Years 10 Months | Current |
| Timothy George Benjamin Monk | Director | 14 Aug 2025 | 1 Years 2 Months | Current |
Auditor
Ba Call Centre India Private Limited is audited by S R BATLIBOI & ASSOCIATES LLP for the financial year 2023.
| Auditor firm | Financial year | Firm registration number |
|---|---|---|
| S R BATLIBOI & ASSOCIATES LLP | FY 2023 | 101049W/E300004 |
Shareholding
The shareholding of Ba Call Centre India Private Limited is on record for 5 financial years, the latest being FY 2023, split between promoters, domestic institutions, public shareholders and others.
| Shareholder category | FY 2023 | FY 2022 | FY 2021 | FY 2020 | FY 2019 |
|---|---|---|---|---|---|
| Promoters | |||||
| Domestic institutional investors (DII) | |||||
| Public | |||||
| Others |
To see the full shareholding pattern of Ba Call Centre India Private Limited, buy the company report.
Legal cases
Ba Call Centre India Private Limited has 4 court cases on record: 2 filed by Ba Call Centre India, 2 filed against it. 1 case is pending and 3 are disposed.
Cases by court
| Court | Cases | Against the company | Pending |
|---|---|---|---|
| High courts | 4 | 2 | 1 |
Cases on record (4 of 4)
| Court | Type of case | Party | Status |
|---|---|---|---|
| High Court, DELHI | Writ petition | Filed against the company by individuals | Pending |
| High Court, HARYANA | Writ petition | Filed by the company against The Additional Commissioner (Appleals) and Anr and 1 other | Disposed |
| High Court, HARYANA | Writ petition | Filed by the company against The Additional Commissioner (Appeals), Gurugram and Anr and 1 other | Disposed |
| High Court, HARYANA | Criminal miscellaneous application | Filed against the company by an individual | Disposed |
To see the full case history of Ba Call Centre India Private Limited, buy the company report.
Case records are compiled from court listings and may lag the court's own records. A case filed against a company is not a finding against it.
MSME payment delays
No delayed payments to MSME suppliers are on our record for Ba Call Centre India Private Limited; the supplier-wise MSME Form 1 check is in the company report Buy the company report.
Employees & EPFO
Ba Call Centre India Private Limited has a workforce of 1,820 employees on its EPFO records as of Apr 01, 2024, across 1 active EPFO establishment.
GST
Ba Call Centre India has 1 GST registration: 1 active.
| GSTIN | State | Status | Registered on |
|---|---|---|---|
| 06AACCB8975E1ZJ | Haryana | Active | 01 Jul 2017 |
To see the full GST registrations and return filing status of Ba Call Centre India Private Limited, buy the company report.
Recent activity
Ba Call Centre India Private Limited has 33 board changes on record since 2006: 18 appointments and 15 cessations. The latest: Timothy George Benjamin Monk was appointed as Director on 14 Aug 2025.
24 earlier events are in the company report.
Frequently asked questions
Ba Call Centre India is an active private limited company based in New Delhi, Delhi, India. The company works in business process outsourcing, within the business outsourcing industry. It was incorporated on 14 July 2006 (20+ years old) and is registered under CIN U72300DL2006PTC150929.
Ba Call Centre India has 3 current directors:
- Rajanee Balaram - Managing Director
- Vikas Sharda - Whole-Time Director
- Timothy George Benjamin Monk - Director
The latest financial statements of Ba Call Centre India on record with the MCA are for the year ended 31 March 2025. Its last annual general meeting was held on 23 September 2025. Year-wise statements from 2015 are in the company report.
The GSTIN of Ba Call Centre India is 06AACCB8975E1ZJ, registered in Haryana.
The CIN (Corporate Identification Number) of Ba Call Centre India is U72300DL2006PTC150929. It is issued by the Ministry of Corporate Affairs under the Companies Act, 2013, and uniquely identifies the company in India.
Ba Call Centre India has 4 court cases on record: 2 filed by the company and 2 filed against it. 1 is pending.
Ba Call Centre India was incorporated on 14 July 2006, making it 20+ years old. It is registered with the Registrar of Companies, Delhi.
Timothy George Benjamin Monk was appointed as Director on 14 Aug 2025. Harriet Kate Hunter ceased to be Director on 06 Aug 2025. Harriet Kate Hunter was appointed as Director on 30 Jun 2023. Ba Call Centre India has 33 board changes on record in total.
Ba Call Centre India can be reached through the website britishairways.com. Its registered office is in New Delhi, Delhi, India.
The registered office of Ba Call Centre India is at F – 42 East Of Kailash, New Delhi, Delhi, India – 110065.
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