About Aegis Customer Support Services Private Limited
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Aegis Customer Support Services Private Limited is a private limited company based in Mumbai, Maharashtra, India, a subsidiary of Esm Holdings Limited. It operates in the IT consulting and support services segment of the technology and IT services sector. It was incorporated on 23 February 2017 and has been in existence for over 9 years.
The company is registered with the Registrar of Companies (ROC), Mumbai, under CIN U74999MH2017PTC291578. Its GSTIN is 27AAPCA2173C1ZT (Maharashtra). The company holds 17 GST registrations, of which 15 are active.
The company has an authorised share capital of ₹10 Cr and a paid-up capital of ₹8.19 Lakh. It is led by directors including Bhoop Singh Panwar and Ashwin Jagadish Patel.
Its last annual general meeting (AGM) was held on 30 June 2025, and its latest financial statements are for the year ended 31 December 2024. The registered office is at Mumbai, Maharashtra.
As per the financials filed for FY 2023, the company reported a revenue of ₹811.4 Cr, a decline of 7% compared to the previous year. For the same year it recorded a net loss of ₹5.7 Cr (net margin -0.7%) and EBITDA of ₹83.1 Cr (EBITDA margin 10.2%). Revenue has grown at a compounded annual rate (CAGR) of 7% over three years and 10% over five years.
The company has about 20,275 employees on its provident fund (EPFO) records.
The company is associated with 2 brands: Aegis Global and Startek. As per MCA filings, the company has open charges of ₹255 Cr and satisfied charges of ₹95 Cr on record. Court records list 7 cases involving the company, including 5 filed by the company and 2 filed against it; 2 cases are pending. The company has 4 deals on record (1 rights issue, 1 convertible or debt financing, 1 secondary share transfer), with disclosed funding of ₹428.01 Cr; the latest was in September 2021. Its 10 peer companies in the Outsourcing industry (Diversified BPO) are compared by revenue, 5 larger and 5 smaller; the largest is Tech Mahindra Business Services Limited with revenue of ₹908.6 Cr. The company has 18 MSME Form 1 returns on record between 2019 and 2023, listing 2,955 overdue payments to 269 micro and small suppliers.
The current compliance status is marked as compliant by the Registrar of Companies. For more details, the company can be reached via its website startek.com.
- EmailLocked
- TelephoneLocked
- Website
- Social MediaLocked
- Registered AddressLg – A – 5 To 8 Lower Ground Floor Art Guild House Phoenix Market City L.B.S Marg Kurla (, W), Mumbai, Maharashtra, India – 400070
- IndustryInformation Technology, IT Consulting & Support Services
- Company details, directors and signatories
- Historical financials and ratios
- Shareholding pattern and group structure
- Charges with holder and property details
- Legal cases, compliance and MCA filings
- One PDF report, delivered after checkout
Associated Brands with Aegis Customer Support Services Private Limited
Aegis Customer Support Services operates two associated brands: Aegis Global and Startek. Each brand links to its own profile.
| Brand | Description | Website |
|---|---|---|
| Business process outsourcing and technology solutions are provided by Aegis. | aegisglobal.com | |
| Provider of customer experience solutions and connectivity accessories | startek.com |
Financials of Aegis Customer Support Services Private Limited FY 2024 filings available
Aegis Customer Support Services Private Limited reported revenue of ₹811.4 Cr (down 7% YoY) for FY 2023.
Compounded Annual Growth Rate (CAGR) of Aegis Customer Support Services Private Limited
Revenue fell 7% in the latest year, but over five years it has grown at a compounded annual rate (CAGR) of 10%. EBITDA rose 115% in the latest year. Three- and five-year figures are compounded annual growth rates (CAGR): the steady yearly rate that links the first and the last year. All are worked out from the filed statements.
Financial Statement Summary of Aegis Customer Support Services Private Limited
| Metrics | FY 2022-23 | FY 2021-22 | FY 2020-21 | FY 2019-20 | FY 2018-19 |
|---|---|---|---|---|---|
| Profit and Loss Statement | |||||
| Revenue from Operations | •••• | •••• | •••• | •••• | •••• |
| Other Income | •••• | •••• | •••• | •••• | •••• |
| Total Revenue | ₹811.4 Cr | •••• | •••• | •••• | •••• |
| Cost of Materials Consumed | •••• | •••• | •••• | •••• | •••• |
| Employee Benefit Expense | •••• | •••• | •••• | •••• | •••• |
| Finance Costs | •••• | •••• | •••• | •••• | •••• |
| Depreciation and Amortisation | •••• | •••• | •••• | •••• | •••• |
| Other Expenses | •••• | •••• | •••• | •••• | •••• |
| Total Expenses | •••• | •••• | •••• | •••• | •••• |
| EBITDA | ₹83.1 Cr | •••• | •••• | •••• | •••• |
| Profit Before Tax | •••• | •••• | •••• | •••• | •••• |
| Tax Expense | •••• | •••• | •••• | •••• | •••• |
| Net Profit (PAT) | -₹5.7 Cr | •••• | •••• | •••• | •••• |
| Balance Sheet | |||||
| Share Capital | •••• | •••• | •••• | •••• | •••• |
| Reserves and Surplus | •••• | •••• | •••• | •••• | •••• |
| Net Worth (Total Equity) | •••• | •••• | •••• | •••• | •••• |
| Long-term Borrowings | •••• | •••• | •••• | •••• | •••• |
| Short-term Borrowings | •••• | •••• | •••• | •••• | •••• |
| Trade Payables | •••• | •••• | •••• | •••• | •••• |
| Total Liabilities | •••• | •••• | •••• | •••• | •••• |
| Fixed Assets | •••• | •••• | •••• | •••• | •••• |
| Investments | •••• | •••• | •••• | •••• | •••• |
| Inventories | •••• | •••• | •••• | •••• | •••• |
| Trade Receivables | •••• | •••• | •••• | •••• | •••• |
| Cash and Bank Balance | •••• | •••• | •••• | •••• | •••• |
| Total Assets | •••• | •••• | •••• | •••• | •••• |
Financial Ratios of Aegis Customer Support Services Private Limited
| Metrics | FY 2022-23 | FY 2021-22 | FY 2020-21 | FY 2019-20 | FY 2018-19 |
|---|---|---|---|---|---|
| Profitability | |||||
| EBITDA Margin | 10.2% | •••• | •••• | •••• | •••• |
| Net Profit Margin | -0.7% | •••• | •••• | •••• | •••• |
| Return on Equity (ROE) | •••• | •••• | •••• | •••• | •••• |
| Return on Capital Employed (ROCE) | •••• | •••• | •••• | •••• | •••• |
| Return on Assets (ROA) | •••• | •••• | •••• | •••• | •••• |
| Liquidity and Debt | |||||
| Current Ratio | •••• | •••• | •••• | •••• | •••• |
| Quick Ratio | •••• | •••• | •••• | •••• | •••• |
| Debt-to-Equity Ratio | •••• | •••• | •••• | •••• | •••• |
| Interest Coverage Ratio | •••• | •••• | •••• | •••• | •••• |
| Efficiency and Growth | |||||
| Asset Turnover | •••• | •••• | •••• | •••• | •••• |
| Receivable Days | •••• | •••• | •••• | •••• | •••• |
| Payable Days | •••• | •••• | •••• | •••• | •••• |
| Inventory Days | •••• | •••• | •••• | •••• | •••• |
| Revenue Growth | •••• | •••• | •••• | •••• | •••• |
| Net Profit Growth | •••• | •••• | •••• | •••• | •••• |
Paid data: the figures shown as dots are available after purchase of the company report. Figures as filed with the MCA in Form AOC-4. The full year-wise statements and ratios of Aegis Customer Support Services are in the company report.
Financial statements from FY 2017
Earlier years and trend charts are in the company report.
- Income statements
- Balance sheets
- Cash-flow statements
- Ratios and benchmarks
Verified entity values are shown only after access is granted.
Board of Directors of Aegis Customer Support Services Private Limited
Aegis Customer Support Services has 3 current directors and 6 former directors. Current directors are listed first, with their designation and appointment date.
| Name | Designation | Appointment Date | Tenure | Status |
|---|---|---|---|---|
| Bhoop Singh Panwar | Director | 22 Aug 2019 | 7 Years 1 Months | Current |
| Ashwin Jagadish Patel | Director | 23 Feb 2017 | 9 Years 7 Months | Current |
| Umesh Vinayak Prabhu | Director | 23 Feb 2017 | 9 Years 7 Months | Current |
Peer Comparison of Aegis Customer Support Services Private Limited
Aegis Customer Support Services Private Limited is compared with the companies closest to it by revenue in the Outsourcing industry (Diversified BPO). Net profit, margin and employee counts of each company are in the company report.
| Company | Revenue | Net profit | Margin | Growth (1 yr) | Employees | Location |
|---|---|---|---|---|---|---|
| Tech Mahindra Business Services Limited | ₹908.6 Cr (FY 2022) | •••• | •••• | 14.0% | •••• | Mumbai, Maharashtra, India |
| BT Global Business Services Private Limited | ₹849.79 Cr (FY 2023) | •••• | •••• | 19.0% | •••• | New Delhi, Delhi, India |
| C.H. Robinson Worldwide Freight India Private Limited | ₹848.23 Cr (FY 2025) | •••• | •••• | 36.0% | •••• | Chennai, Tamil Nadu, India |
| Fornax Corporate Services Private Limited | ₹833.62 Cr (FY 2025) | •••• | •••• | 46.0% | •••• | Bangalore, Karnataka, India |
| RR Donnelley India Outsource Private Limited | ₹822.1 Cr (FY 2025) | •••• | •••• | 6.0% | •••• | Chennai, Tamil Nadu, India |
| Aegis Customer Support Services Private Limited this company | ₹811.4 Cr (FY 2023) | •••• | •••• | -7.0% | •••• | Mumbai, Maharashtra, India |
| Mindsprint Digital (India) Private Limited | ₹810.31 Cr (FY 2025) | •••• | •••• | 18.0% | •••• | Chennai, Tamil Nadu, India |
| Ss&C Fintech Services India Private Limited | ₹786.24 Cr (FY 2025) | •••• | •••• | 11.0% | •••• | Hyderabad, Telangana, India |
| Deutsche Cib Centre Private Limited | ₹784.87 Cr (FY 2022) | •••• | •••• | 17.0% | •••• | Mumbai, Maharashtra, India |
| Inductis (India) Private Limited | ₹783.76 Cr (FY 2025) | •••• | •••• | 18.0% | •••• | New Delhi, Delhi, India |
| Xerox Business Services India Private Limited | ₹777.44 Cr (FY 2016) | •••• | •••• | -8.0% | •••• | Bangalore, Karnataka, India |
Peers are the five companies nearest above and the five nearest below Aegis Customer Support Services by revenue in the Outsourcing industry (Diversified BPO), from the latest filed financials of each company. Net profit, margin and employee counts of each peer are in the company report.
Auditor Details of Aegis Customer Support Services Private Limited
Aegis Customer Support Services Private Limited is audited by PNG & CO for the financial year 2023.
| Name | Status | Appointment Date | Cessation Date |
|---|---|---|---|
| PNG & CO | Locked | Locked | Locked |
Complete auditor history
Appointment and cessation dates and past auditor changes are in the company report.
- Appointment status
- Appointment dates
- Cessation dates
- Auditor changes
Verified entity values are shown only after access is granted.
Ownership and Shareholding of Aegis Customer Support Services Private Limited
Shareholding and ownership data
Promoter, institutional, public and beneficial ownership figures are in the company report.
- Ownership categories
- Historical changes
- Group structure
- FII and DII holdings
Verified entity values are shown only after access is granted.
Charges & Borrowings of Aegis Customer Support Services Private Limited
| Date | Lender | Amount | Status |
|---|---|---|---|
| 16 Dec 2024 | Others | ₹30 Cr | Open |
| 16 Jul 2024 | Citi Bank N.A. | ₹60 Cr | Open |
| 08 Feb 2024 | Others | ₹60 Cr | Open |
| 05 Jan 2018 | Yes Bank Limited | ₹105 Cr | Open |
| 07 Oct 2017 | Axis Bank Limited | ₹95 Cr | Satisfied |
Total charge records: 5 View all charges
Deals & Funding of Aegis Customer Support Services Private Limited
Aegis Customer Support Services Private Limited has 4 deals on record (1 rights issue, 1 convertible or debt financing, 1 secondary share transfer), with disclosed funding of ₹428.01 Cr; the latest was in September 2021.
Deals on record (3 of 4)
| When | Deal | Amount | Parties |
|---|---|---|---|
| Sep 2021 | Rights issue | ₹22.1 Cr | Investors: Esm Holdings Limited, Capital Square Partners |
| Feb 2019 | Funding round | ₹28.51 Cr | Investors: Capital Square Partners |
| Apr 2017 | Secondary share transfer | Undisclosed | Buyer: ESM Holdings Limited & Ronald D'Mello, Esm Holdings Limited Seller: 2 individuals |
Full deal history
All 4 deals with amounts, valuations, instruments and every party are in the company report.
- Every funding round and share transfer
- Amounts and valuations
- Investors, buyers and sellers
- Instruments and deal dates
Verified entity values are shown only after access is granted.
Deal records are compiled from filings and public sources; amounts are shown only where the source reported them.
Legal Cases of Aegis Customer Support Services Private Limited
Aegis Customer Support Services Private Limited has 7 court cases on record: 5 filed by Aegis Customer Support Services, 2 filed against it. 2 cases are pending and 5 are disposed. Status as checked between 01 Oct 2026 and 04 Oct 2026.
Cases by court
| Court | Cases | Against the company | Pending |
|---|---|---|---|
| High courts | 6 | 1 | 2 |
| District courts | 1 | 1 | 0 |
Cases on record (5 of 7)
| Court | Type of case | Party | Status |
|---|---|---|---|
| High Court of Delhi | Court case (O.M.P. (COMM)) | Filed against the company by Vision Plus Security Control Pvt Ltd | Pending |
| Calcutta High Court | Court case (CO) | Filed by the company against an individual | Pending |
| Allahabad High Court | Writ petition | Filed by the company against Recovery Officer Employees State Insurance Corporation Lko. U.P | Disposed |
| District court, Maharashtra Industrial and Lab, Maharashtra | Court case (Appln.PGA) | Filed against the company by an individual | Disposed |
| Bombay High Court | Court case (CONPW) | Filed by the company against an individual | Disposed |
Full case history
All 7 cases with case numbers, court, year-wise trend, opposite parties and decision dates are in the company report.
- Every case with its case number
- Year-wise trend
- Opposite parties
- Decision dates and orders
Verified entity values are shown only after access is granted.
Case records are compiled from court listings and may lag the court's own records. A case filed against a company is not a finding against it.
MSME Payment Delays by Aegis Customer Support Services Private Limited
Aegis Customer Support Services Private Limited has 18 MSME Form 1 returns on record between 2019 and 2023, listing 2,955 overdue payments to 269 micro and small suppliers. Companies must report dues to micro and small suppliers that stay unpaid for more than 45 days in a half-yearly MSME Form 1 return.
Suppliers with reported dues (5 of 269)
| Supplier | Amount due | Due since | Reported on |
|---|---|---|---|
| Smartconnect Technologies Private Limited | •••• | •••• | •••• |
| Anunta Technology Management Services Limited | •••• | •••• | •••• |
| New Era Informatique Private Limited | •••• | •••• | •••• |
| F-1 Infotech Private Limited | •••• | •••• | •••• |
| an individual supplier | •••• | •••• | •••• |
Full MSME payment history
Every supplier, amount and due date from all 18 MSME Form 1 returns is in the company report.
- Every reported supplier due
- Amounts and due dates
- Reasons given in each return
- Period-by-period history
Verified entity values are shown only after access is granted.
Individuals and sole proprietors among the suppliers are not named. Amounts, due dates and filing dates are in the company report.
Employees and EPFO Compliance at Aegis Customer Support Services Private Limited
Aegis Customer Support Services Private Limited has a workforce of 20,275 employees as of Mar 29, 2024.
Employee and EPFO history
Monthly headcount, contribution history and filing status are in the company report.
- Monthly headcount
- PF contributions
- ECR filing status
- Establishment history
Verified entity values are shown only after access is granted.
Recent Activity on Aegis Customer Support Services Private Limited
Aegis Customer Support Services Private Limited has 9 board changes on record since 2017: 3 appointments and 6 cessations. The latest: Bhoop Singh Panwar ceased to be Additional Director on 26 Sep 2019.
7 earlier events are listed in the company report.
Credit Ratings, Litigation & Regulatory Alerts for Aegis Customer Support Services Private Limited
Credit ratings, litigation, and regulatory alerts
Credit ratings, court records and regulatory alerts are in the company report.
- Rating history
- Court and tribunal cases
- Regulatory alerts
- Director-linked violations
Verified entity values are shown only after access is granted.
Subsidiaries & Group Companies of Aegis Customer Support Services Private Limited
Corporate group structure
Parent, subsidiary, associate and joint venture records with holdings are in the company report.
- Parent company
- Subsidiaries and ownership
- Associates and joint ventures
- Entity investments
Verified entity values are shown only after access is granted.
GST Compliance of Aegis Customer Support Services Private Limited
Aegis Customer Support Services has 17 GST registrations: 15 active and 2 cancelled or inactive. The first 4 active GSTINs are listed below.
| GSTIN | State | Status | Registered on |
|---|---|---|---|
| 27AAPCA2173C1ZT | Maharashtra | Active | 01 Jul 2017 |
| 06AAPCA2173C1ZX | Haryana | Active | 01 Sep 2017 |
| 09AAPCA2173C1ZR | Uttar Pradesh | Active | 01 Sep 2017 |
| 18AAPCA2173C1ZS | Assam | Active | 01 Sep 2017 |
GST registrations and filing compliance
State-wise GST registrations, return filing status and HSN or SAC codes are in the company report.
- GSTIN registrations
- State-wise filing status
- HSN and SAC details
- Tax jurisdiction records
Verified entity values are shown only after access is granted.
MCA Filings & Documents of Aegis Customer Support Services Private Limited
MCA filings and documents
Filed forms, annual returns, financial statements and charge filings with their dates are in the company report.
- Incorporation documents
- Annual returns and statements
- Charge filings
- Complete filing index
Verified entity values are shown only after access is granted.
Related news about Aegis Customer Support Services Private Limited
Frequently Asked Questions about Aegis Customer Support Services Private Limited
Aegis Customer Support Services is an active private limited company based in Mumbai, Maharashtra, India. The company works in IT consulting and support services, within the information technology industry. It was incorporated on 23 February 2017 (9+ years old) and is registered under CIN U74999MH2017PTC291578.
Aegis Customer Support Services reported revenue of ₹811.4 Cr for FY 2023 (down 7% YoY).
Aegis Customer Support Services has 3 current directors:
- Bhoop Singh Panwar - Director
- Ashwin Jagadish Patel - Director
- Umesh Vinayak Prabhu - Director
Aegis Customer Support Services reported a net loss of ₹5.7 Cr (net margin -0.7%) and EBITDA of ₹83.1 Cr (EBITDA margin 10.2%) for FY 2023, as per its filed financial statements.
The compounded annual growth rate (CAGR) of the revenue of Aegis Customer Support Services is 7% over three years and 10% over five years. In the latest year (FY 2023) revenue fell 7%. CAGR is the steady yearly rate that links the first and the last year.
The GSTIN of Aegis Customer Support Services is 27AAPCA2173C1ZT, registered in Maharashtra. The company has 17 GST registrations in all, of which 15 are active and 2 are cancelled or inactive. Other active GSTINs include 06AAPCA2173C1ZX (Haryana), 09AAPCA2173C1ZR (Uttar Pradesh), 18AAPCA2173C1ZS (Assam).
The CIN (Corporate Identification Number) of Aegis Customer Support Services is U74999MH2017PTC291578. It is issued by the Ministry of Corporate Affairs under the Companies Act, 2013, and uniquely identifies the company in India.
Aegis Customer Support Services has 7 court cases on record: 5 filed by the company and 2 filed against it. 2 are pending. Most are in the high courts.
Aegis Customer Support Services was incorporated on 23 February 2017, making it 9+ years old. It is registered with the Registrar of Companies, Mumbai.
Aegis Customer Support Services has 4 deals on record (1 rights issue, 1 convertible or debt financing, 1 secondary share transfer), with disclosed funding of ₹428.01 Cr; the latest was in September 2021.
The peers of Aegis Customer Support Services by revenue are Tech Mahindra Business Services Limited, BT Global Business Services Private Limited, C.H. Robinson Worldwide Freight India Private Limited, Fornax Corporate Services Private Limited, RR Donnelley India Outsource Private Limited and 5 more, all in the Outsourcing industry (Diversified BPO).
Bhoop Singh Panwar ceased to be Additional Director on 26 Sep 2019. Bhoop Singh Panwar was appointed as Director on 22 Aug 2019. Sapna Kesto Karmokar ceased to be Company Secretary on 07 Jun 2019. Aegis Customer Support Services has 9 board changes on record in total.