About Convergys
Convergys is a Business Services company based in Cincinnati (United States) founded in 1998, and was acquired by Concentrix in June 2018. Contact center services are provided for multiple industries. Convergys has completed 6 acquisitions, including Buw Holding, Ceon and Cygent. Its focus areas include BPO Services and Horizontal. Its competitors include Genpact, Sutherland and TaskUs; 2 of its 3 listed competitors have raised funding.
Company details
Convergys was founded in 1998 in Cincinnati, United States, as a provider of contact center solutions. Services encompassing customer support, sales, and technical assistance are delivered to sectors including telecommunications, finance, and retail. Operations are managed from facilities in the United States, with support extended to international clients through outsourced business processes. The focus remains on scalable contact handling for business efficiency.
- Headquarters Cincinnati, United States
- Stage Acquired
- SectorsBusiness Services
- Website convergys.com
- Social LinkedIn
- Acquired by Concentrix (Jun 2018)
- Investors
- Investments & AcquisitionsBuw Holding
& 5 more
- Acquired byConcentrix
(Jun 2018)
Investors in Convergys
Convergys has secured backing from 1 investor. Prominent investors backing the company include Concentrix.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Customer engagement services are provided to enterprise clients globally. | 1983 | concentrix.com | Fremont, United States |
Investor details for Convergys
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People of Convergys
399 people are tracked at Convergys (209 in leadership, 9 in board & advisors, 181 in team).
| Name | Role | Group |
|---|---|---|
Jere Moroney | VP Digital | Leadership |
Jill Heide | Partner Advisor | Leadership |
Chris Caldwell | President & CEO | Leadership |
Cormac Twomey | Senior Vice President, Global Operations and Delivery | Leadership |
Tonichi Achurra-Parekh | Vice President | Leadership |
Nina Robinson | Senior Director Regulatory Compliance | Leadership |
Gryka Mae Saldivar | Associate Director, Service Delivery | Leadership |
Uday Reddy Kamsani | Director | Leadership |
David Livingway | Chief Sales Officer - BPO | Leadership |
Christopher Harrison | Director Global Operations | Leadership |
Michael Kaindl | COO Concentrix Balkan | Leadership |
Suresh Maram | Managing Director, Transportation Vertical | Leadership |
Anirban Goswami | Associate Director Of Operations | Leadership |
Kevin Bottoms | Global Vice President, NA Growth & CX Innovation | Leadership |
Diana Torres-Catibog | Director - Training And Quality | Leadership |
Gulnyk Gill | Vice President | Leadership |
Gia Ciorabai | Global Program Director, Marketing & Communications | Leadership |
Ruth Camrass | Director, Performance Improvement | Leadership |
Rohit Sehgal | Sr. Director Product Management | Leadership |
Jenitha Moodley | Director Of Operations | Leadership |
379 more people are available in the full profile.
Complete people profiles for Convergys
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Investments & Acquisitions by Convergys
Convergys has strategically engaged in corporate development activities, having acquired 6 companies. Notable acquisitions include Buw Holding, Ceon and Cygent.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Company offers inbound and outbound call, finance outsourcing, customer relationship management, and other services | buw.de | Osnabruck, Germany | 1993 | Jul 2016 | $136.85M | |
AI-powered technologies and services for business transformation are provided. | stream.com | Eagan, United States | 1993 | Jan 2014 | $820M | |
Product management software and services | ceon.com | Redwood, United States | 1982 | Oct 2008 | •••• | |
Cloud-based platform for corporate training with online mentors is provided. | digitalthink.com | San Francisco, United States | 1996 | Mar 2004 | $120M | |
Network OSS systems solutions are provided for operational streamlining. | cygent.com | United States | 1999 | Feb 2003 | •••• | |
Limited information available | genevatechnology.com | Cambridge, United Kingdom | 1989 | Mar 2001 | $692M |
Complete acquisition details for Convergys
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Timeline of Convergys
8 dated milestones of Convergys across 20 years, from founding to its latest funding, stage changes and deals.
- Founded Convergys is founded.
- Acquisition Acquires Geneva Technology.
- Acquisition Acquires Cygent.
- Acquisition Acquires Digital Think.
- Acquisition Acquires Ceon.
- Acquisition Acquires Stream Global Services.
- Acquisition Acquires Buw Holding.
- Exit Acquired by Concentrix.
Competitors of Convergys
Convergys has 3 listed competitors in our database, 2 of them funded. They include Genpact, Sutherland and TaskUs.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| genpact.com | 1997 | New York, United States | 129,140 | Provider of end-to-end business process outsourcing services | ||
| sutherlandglobal.com | 1986 | Pittsford, United States | $60M | 3,444 | Business process and technology management services are provided globally. | |
| taskus.com | 2008 | San Antonio, United States | $15M | Provider of customer care and back office support services for multiple sectors |
Detailed competitors of Convergys
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Web traffic of Convergys
The website of Convergys (convergys.com) receives about 6.5K visits a month.
- Monthly visits6.5K
▲ 145% vs previous month
Websites whose visitors overlap most with Convergys. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| aviva.com | 100% | 184.2K | #267,099 | View details | |
| abnamro.com | 100% | 291.5K | #147,539 | View details | |
kpitcummins.com | kpitcummins.com | 66% | – | ||
| glance.net | 66% | View details | |||
| west.com | 37% | 10.8K | #2,644,711 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 14 similar websites and full traffic analytics for Convergys
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- 14 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
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Top companies in Business Process Outsourcing (BPO)
3 companies that operate in the same segment as Convergys (Business Process Outsourcing (BPO)) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Provider of customer care and back office support services for multiple sectors | 2008 | San Antonio, Texas, United States | USD 15 M | USD 1.18 B | 59,000 | |
Provider of end-to-end business process outsourcing services | 1997 | New York, New York, United States | USD 5.08 B | 140,000 | ||
Business process and technology management services are provided globally. | 1986 | Pittsford, New York, United States | USD 60 M |
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Related news about Convergys
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Frequently Asked Questions about Convergys
Convergys was founded in 1998.
Convergys is headquartered in Cincinnati, United States. It is registered at Cincinnati, Ohio, United States.
Convergys was founded in 1998 in Cincinnati, United States, as a provider of contact center solutions. Services encompassing customer support, sales, and technical assistance are delivered to sectors including telecommunications, finance, and retail. Operations are managed from facilities in the United States, with support extended to international clients through outsourced business processes. The focus remains on scalable contact handling for business efficiency.
Convergys's top competitors include TaskUs, Genpact and Sutherland.
Convergys has made 6 acquisitions, including Buw Holding, Ceon, and Cygent.
Convergys has 1 investor. Key investors include Concentrix.
Yes. Convergys was acquired by Concentrix in June 2018.