About Covisian
Covisian is a company based in Milano (Italy) founded in 2016. It operates as a AI-as-a-Service and Managed Services. Covisian has completed 6 acquisitions, including Centrinex, CupSolidale and Esosphera. Covisian offers products and services including Smile CX Pro, Smile CX People, Smile CX Analytics, Smile CX Interactions, and Smile CX Operations. Covisian operates in a competitive market with competitors including Genpact, Sutherland, Quess, Datamatics and Hexaware, among others.
- Headquarter Milano, Italy
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Sectors
Business Services
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Email
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Phone
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Website
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Social
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- Legal Name Covisian
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Annual Revenue
Not available
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Net Profit
Not available
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EBITDA
Not available
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Latest Funding Round
$27.9 M (USD), Debt – Conventional
Sep 01, 2016
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Investors
Crédit Agricole
& 2 more
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Employee Count
Not available
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Investments & Acquisitions
Centrinex
& 5 more
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Products & Services of Covisian
Covisian offers a comprehensive portfolio of products and services, including Smile CX Pro, Smile CX People, Smile CX Analytics, Smile CX Interactions, and Smile CX Operations.
Customer management is enhanced through AI-powered transformative tools.
Internal communication and training are managed for teams.
Data power is unlocked with sentiment and predictive analytics.
Customer engagement is increased via AI-tuned digital bots.
Resource use and management are optimized through software.
People of Covisian
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Funding Insights of Covisian
Investors in Covisian
Covisian has secured backing from 3 investors, including institutional investors. Prominent investors backing the company include Crédit Agricole, GE Capital and Banca Popolare di Milano.
| Investor | Description | Founded Year | Domain | Location |
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Crédit Agricole is recognized as a leading banking institution in France.
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Commercial banking services are provided in Italy by the institution.
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Commercial aircraft and equipment leasing and lending services are provided.
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Investor details for Covisian
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Investments & Acquisitions by Covisian
Covisian has strategically engaged in corporate development activities, having acquired 6 companies. Notable acquisitions include Centrinex, CupSolidale and Esosphera.
Investment portfolio details for Covisian
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- Portfolio identities
- Transaction dates
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| Company Name | Description | Domain | Location | Founded Year | Amount |
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Provider of an online doctor appointment booking platform
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Locked | Locked | 2015 | Locked | |
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AI-powered chatbots and voicebots are deployed for customer relationship management.
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Locked | Locked | 2014 | Locked | |
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Business process improvement and automotive consulting services are provided.
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Locked | Locked | 2011 | Locked |
Complete acquisition details for Covisian
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- Domains and locations
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Financial Statements - Covisian
Detailed financials for Covisian
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- Profit trends
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Covisian Comparisons
Peer comparison for Covisian
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Competitors of Covisian
Covisian operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Genpact, Sutherland, Quess, Datamatics and Hexaware, among others.
| Company Name | Domain | Founded year | HQ Location | Description |
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Provider of end-to-end business process outsourcing services
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Business process and technology management services are provided globally.
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Provider of outsourcing and business services
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Cloud-based text analytics and cognitive automation services are provided.
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Provider of IT consulting and BPO services
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Provider of customer care and back office support services for multiple sectors
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Detailed competitors of Covisian
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Latest news on Covisian
Complete news archive for Covisian
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Frequently Asked Questions about Covisian
Covisian was founded in 2016.
Covisian is headquartered in Milano, Italy.
Covisian is engaged in transforming customer experiences by integrating human expertise with generative artificial intelligence. Solutions are provided across various sectors including financial services, insurance, retail, telco media, healthcare, utilities, and NGOs. The company is driven by innovation through its Smile CX Pro platform, which offers a range of customer management tools powered by AI. Operations are supported globally with a strong emphasis on creating personalized customer interactions and achieving business KPIs.
Covisian's top competitors include Quess, Datamatics and TaskUs.
Covisian offers Smile CX Pro, Smile CX People, Smile CX Analytics, Smile CX Interactions, and Smile CX Operations.
Covisian has made 6 acquisitions, including Centrinex, CupSolidale, and Esosphera.
Covisian has 3 investors. Key investors include Crédit Agricole, GE Capital, and Banca Popolare di Milano.