About Covisian
Covisian is a Business Services company based in Milano (Italy) founded in 2016. Business process outsourcing services are delivered by Covisian. It operates on a AI-as-a-Service and Managed Services model. Covisian has completed 6 acquisitions, including Centrinex, CupSolidale and Esosphera. Its website covisian.com draws about 73 thousand monthly visits. Covisian offers products and services including Smile CX Pro, Smile CX People, Smile CX Analytics, Smile CX Interactions, and Smile CX Operations. Its focus areas include Technology, Software, Customer Experience Solutions and Services.
Company details
Covisian is engaged in transforming customer experiences by integrating human expertise with generative artificial intelligence. Solutions are provided across various sectors including financial services, insurance, retail, telco media, healthcare, utilities, and NGOs. The company is driven by innovation through its Smile CX Pro platform, which offers a range of customer management tools powered by AI. Operations are supported globally with a strong emphasis on creating personalized customer interactions and achieving business KPIs.
- Headquarters Milano, Italy
- SectorsBusiness Services
- Website category Jobs and Career · Jobs and Employment
- Email••••••••
- Website covisian.com
- Social LinkedIn Instagram YouTube
- Legal Name Covisian
- Latest Funding Round$27.9M (USD), Debt – Conventional
Sep 2016
- InvestorsCrédit Agricole
& 2 more
- Investments & AcquisitionsCentrinex
& 5 more
Products & Services of Covisian
Covisian offers a comprehensive portfolio of products and services, including Smile CX Pro, Smile CX People, Smile CX Analytics, Smile CX Interactions, and Smile CX Operations.
Customer management is enhanced through AI-powered transformative tools.
Internal communication and training are managed for teams.
Data power is unlocked with sentiment and predictive analytics.
Customer engagement is increased via AI-tuned digital bots.
Resource use and management are optimized through software.
Apps and channels of Covisian
its YouTube channel Covisian Group has 453 subscribers and 30 videos.
Videos from Covisian
The most watched videos on Covisian's YouTube channel, Covisian Group (453 subscribers). Click a video to play it here.
More on Covisian Group.
Funding Insights of Covisian
- Total Rounds 1
- Last Round Debt – Conventional — $27.9M
- First Round $27.9M
(Sep 2016)
- Investors Count 3
All 1 funding rounds of Covisian with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Sep 2016 | $27.9M | Debt – Conventional | – | – |
3 investors in total: 3 institutional.
Investors in Covisian
Covisian has secured backing from 3 investors, including institutional investors. Prominent investors backing the company include Crédit Agricole, GE Capital and Banca Popolare di Milano.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Crédit Agricole is recognized as a leading banking institution in France. | 1894 | credit-agricole.com | Montrouge, France | |
Commercial banking services are provided in Italy by the institution. | 1865 | bpm.it | Milano, Italy | |
Commercial aircraft and equipment leasing and lending services are provided. | 1932 | gecapital.com | United States |
Investor details for Covisian
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
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People of Covisian
12 people are tracked at Covisian (10 in leadership, 1 in board & advisors, 1 in team).
| Name | Role | Group |
|---|---|---|
Marcello Faticoni | Group CFO | Leadership |
Paolo Ferrari | Market Italy Director | Leadership |
María Jesús Hernández García | Market Iberia & Latam Director | Leadership |
Stefano Borromeo | Chief Commercial Officer | Leadership |
Stefano Dessì | Group COO & General Manager Italy | Leadership |
Gabriele Moretti | Founder & Chairman | Leadership |
Fabio Sattolo | Chief People & Technology Officer | Leadership |
Virginia Mateos | Group Head of Marketing & communication | Leadership |
Maria Teresa Rencinai | Group Head of Legal & Compliance | Leadership |
Gianluca Ferranti | Global Head of Innovation & Business Development | Leadership |
Ruggero Maria Verazzo | Co-Founder & Security Advisor | Board & advisors |
Martha Berrio | GM, Colombia | Team |
Complete people profiles for Covisian
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Investments & Acquisitions by Covisian
Covisian has strategically engaged in corporate development activities, having acquired 6 companies. Notable acquisitions include Centrinex, CupSolidale and Esosphera.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Call Center Solutions for Companies of All Sizes | Centrinex | centrinex.com | 2005 | Nov 2024 | •••• | ||
Business process improvement and automotive consulting services are provided. | nexteria.it | Milano, Italy | 2011 | Sep 2024 | •••• | |
Provider of an online doctor appointment booking platform | cupsolidale.it | Florence, Italy | 2015 | Jan 2024 | •••• | |
AI-powered chatbots and voicebots are deployed for customer relationship management. | esosphera.com | Resana, Italy | 2014 | Jan 2024 | •••• | |
Business process outsourcing services are provided by GSS Group. | grupogss.com | Madrid, Spain | 1986 | Feb 2019 | •••• | |
Market research services are provided by Telesurvey Italia in Italy. | telesurvey.it | Milano, Italy | 1987 | Apr 2018 | •••• |
Complete acquisition details for Covisian
Acquired stakes, deal sources and the complete acquisition history require an active premium plan.
- Acquired stakes
- Deal sources
- Complete history
- Exports
Verified entity values are shown only after access is granted.
Timeline of Covisian
8 dated milestones of Covisian across 8 years, from founding to its latest funding, stage changes and deals.
- Founded Covisian is founded.
- Funding First funding round of $27.9M.
- Acquisition Acquires Telesurvey Italia.
- Acquisition Acquires Grupo GSS.
- Acquisition Acquires Esosphera.
- Acquisition Acquires CupSolidale.
- Acquisition Acquires Nexteria.
- Acquisition Acquires Centrinex.
Web traffic of Covisian
The website of Covisian (covisian.com) receives about 72.6K visits a month and ranks #501,071 among all websites worldwide, #7,821 in Jobs and Employment.
- Monthly visits72.6K
▲ 8.1% vs previous month
- Unique visitors19.2K
per month
- Global rank#501,071
among all websites
- Category rank#7,821
Jobs and Career · Jobs and Employment
- Bounce rate38%
- Pages per visit2.9
- Average visit3 min 25 sec
- DevicesDesktop 62% · Mobile 38%
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Related news about Covisian
Complete news archive for Covisian
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Frequently Asked Questions about Covisian
Covisian was founded in 2016.
Covisian is headquartered in Milano, Italy.
Covisian is engaged in transforming customer experiences by integrating human expertise with generative artificial intelligence. Solutions are provided across various sectors including financial services, insurance, retail, telco media, healthcare, utilities, and NGOs. The company is driven by innovation through its Smile CX Pro platform, which offers a range of customer management tools powered by AI. Operations are supported globally with a strong emphasis on creating personalized customer interactions and achieving business KPIs.
Covisian offers Smile CX Pro, Smile CX People, Smile CX Analytics, Smile CX Interactions, and Smile CX Operations.
Covisian has made 6 acquisitions, including Centrinex, CupSolidale, and Esosphera.
Covisian has 3 investors. Key investors include Crédit Agricole, GE Capital, and Banca Popolare di Milano.
Covisian operates through Covisian.