About Covisian
Covisian is a company based in Milano (Italy) founded in 2016. It operates as a AI-as-a-Service, and Managed Services. Covisian has completed 6 acquisitions, including Centrinex, CupSolidale and Esosphera. Covisian offers products and services including Smile CX Pro, Smile CX People, Smile CX Analytics, Smile CX Interactions, and Smile CX Operations. Covisian operates in a competitive market with competitors including Genpact, Sutherland, Quess, Datamatics and Hexaware, among others.
- Headquarter Milano, Italy
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Sectors
Business Services
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Email
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Phone
*********
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Website
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Social
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- Legal Name Covisian
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Annual Revenue
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Net Profit
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EBITDA
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Latest Funding Round
$27.9 M (USD), Debt – Conventional
Sep 01, 2016
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Investors
Crédit Agricole
& 2 more
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Employee Count
Employee Count
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Investments & Acquisitions
Centrinex
& 5 more
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Products & Services of Covisian
Covisian offers a comprehensive portfolio of products and services, including Smile CX Pro, Smile CX People, Smile CX Analytics, Smile CX Interactions, and Smile CX Operations. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Customer management is enhanced through AI-powered transformative tools.
Internal communication and training are managed for teams.
Data power is unlocked with sentiment and predictive analytics.
Customer engagement is increased via AI-tuned digital bots.
Resource use and management are optimized through software.
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Funding Insights of Covisian
- Total Funding Total Funding
- Total Rounds 1
- Last Round Debt – Conventional — $27.9M
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First Round
First Round
(01 Sep 2016)
- Investors Count 3
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Sep, 2016 | Amount | Debt – Conventional - Covisian | Valuation |
investors |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Covisian
Covisian has secured backing from 3 investors, including institutional investors. Prominent investors backing the company include Crédit Agricole, GE Capital and Banca Popolare di Milano. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Crédit Agricole is recognized as a leading banking institution in France.
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Founded Year | Domain | Location | |
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Commercial banking services are provided in Italy by the institution.
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Founded Year | Domain | Location | |
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Commercial aircraft and equipment leasing and lending services are provided.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Covisian
Covisian has strategically engaged in corporate development activities, having acquired 6 companies. Notable acquisitions include Centrinex, CupSolidale and Esosphera. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Provider of an online doctor appointment booking platform
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2015 | ||||
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AI-powered chatbots and voicebots are deployed for customer relationship management.
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2014 | ||||
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Business process improvement and automotive consulting services are provided.
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2011 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - Covisian
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Covisian Comparisons
Competitors of Covisian
Covisian operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Genpact, Sutherland, Quess, Datamatics and Hexaware, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Provider of end-to-end business process outsourcing services
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| domain | founded_year | HQ Location |
Business process and technology management services are provided globally.
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| domain | founded_year | HQ Location |
Provider of outsourcing and business services
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| domain | founded_year | HQ Location |
Cloud-based text analytics and cognitive automation services are provided.
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| domain | founded_year | HQ Location |
Provider of IT consulting and BPO services
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| domain | founded_year | HQ Location |
Provider of customer care and back office support services for multiple sectors
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Covisian
Frequently Asked Questions about Covisian
When was Covisian founded?
Covisian was founded in 2016.
Where is Covisian located?
Covisian is headquartered in Milano, Italy.
What does Covisian do?
Covisian is engaged in transforming customer experiences by integrating human expertise with generative artificial intelligence. Solutions are provided across various sectors including financial services, insurance, retail, telco media, healthcare, utilities, and NGOs. The company is driven by innovation through its Smile CX Pro platform, which offers a range of customer management tools powered by AI. Operations are supported globally with a strong emphasis on creating personalized customer interactions and achieving business KPIs.
Who are the top competitors of Covisian?
Covisian's top competitors include Quess, Datamatics and TaskUs.
What products or services does Covisian offer?
Covisian offers Smile CX Pro, Smile CX People, Smile CX Analytics, Smile CX Interactions, and Smile CX Operations.
How many acquisitions has Covisian made?
Covisian has made 6 acquisitions, including Centrinex, CupSolidale, and Esosphera.
Who are Covisian's investors?
Covisian has 3 investors. Key investors include Crédit Agricole, GE Capital, and Banca Popolare di Milano.