About Dependable IT
Dependable IT is a company based in Hamilton (Canada) founded in 1997 was acquired by Connex Telecommunications in July 2016.. Dependable IT offers products and services including Contact Centre Services, Technical Support, Helpdesk Services, Quality Assurance, and White Label Services. Dependable IT operates in a competitive market with competitors including AlmavivA, Hedgehog lab, Kontron, Unicorn and Digia, among others.
- Headquarter Hamilton, Canada
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Sectors
Technology
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Email
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Phone
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Website
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Social
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Annual Revenue
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Net Profit
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EBITDA
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Latest Funding Round
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Employee Count
Employee Count
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Acquired by
Connex Telecommunications
(Jul 05, 2016)
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Products & Services of Dependable IT
Dependable IT offers a comprehensive portfolio of products and services, including Contact Centre Services, Technical Support, Helpdesk Services, Quality Assurance, and White Label Services. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Manages omnichannel interactions and support for businesses.
Offers remote assistance for devices to minimize downtime.
Handles service tickets and SLAs for customer issues.
Evaluates agent performance and improves service quality.
Augments contact centers to reduce overhead for businesses.
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Funding Insights of Dependable IT
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Dependable IT
Dependable IT has secured backing from 1 investor, including institutional investors. Prominent investors backing the company include Connex Telecommunications. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Delivers integrated tech solutions for customer experience, contact centers, and IT infrastructure services.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Dependable IT
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - Dependable IT
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Dependable It Comparisons
Competitors of Dependable IT
Dependable IT operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as AlmavivA, Hedgehog lab, Kontron, Unicorn and Digia, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
IT services suite solutions are provided globally by AlmavivA.
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| domain | founded_year | HQ Location |
Mobile application development and UX design services are provided.
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| domain | founded_year | HQ Location |
Embedded computing platforms are developed for industrial applications.
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| domain | founded_year | HQ Location |
Software development services are provided by Unicorn in Prague.
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| domain | founded_year | HQ Location |
Software development services including design, integration, and testing are provided.
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| domain | founded_year | HQ Location |
Software development services are provided via an AI-powered platform.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Dependable It
Frequently Asked Questions about Dependable IT
When was Dependable IT founded?
Dependable IT was founded in 1997.
Where is Dependable IT located?
Dependable IT is headquartered in Hamilton, Canada. It is registered at Hamilton, Ontario, Canada.
What does Dependable IT do?
Dependable IT was founded in 1997 and is headquartered in Hamilton, Canada. Operations focus on the information technology sector, where software development services are delivered to clients. The company maintains its presence through the domain dependableit.com, supporting various software-related projects. Geographic emphasis remains on Canadian markets, with services tailored to business needs in the IT field.
Who are the top competitors of Dependable IT?
What products or services does Dependable IT offer?
Dependable IT offers Contact Centre Services, Technical Support, Helpdesk Services, Quality Assurance, and White Label Services.
Who are Dependable IT's investors?
Dependable IT has 1 investor. Key investors include Connex Telecommunications.
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