About Faneuil
Faneuil is a Business Services company based in Hampton (United States) founded in 1995, and was acquired by Continuum Global Solutions in September 2023. Diversified business process outsourcing services are provided to clients. The company has 4,104 employees. Faneuil offers products and services including Inbound Services, Outbound Services, Back Office Services, and AI Innovations. Its focus areas include BPO Services and Horizontal. Its legal entity is FANEUIL INC. Its competitors include Genpact, Sutherland and TaskUs; 2 of its 3 listed competitors have raised funding.
Company details
Faneuil was established in 1995 and is headquartered in Hampton, United States. Operations are centered on business process outsourcing within the services sector. A range of diversified BPO solutions is delivered, including customer support, technical assistance, and administrative functions. Services are extended to government and commercial entities across various industries, with a focus on operational efficiency and compliance in the U.S. market.
- Headquarters Hampton, United States
- Employees 4,104
- Stage Acquired
- SectorsBusiness Services
- Website faneuil.com
- Social LinkedIn
- Acquired by Continuum Global Solutions (Sep 2023)
- Legal Name Faneuil Inc.
- Investors
- Employee Count4,104
- Acquired byContinuum Global Solutions
(Sep 2023)
Products & Services of Faneuil
Faneuil offers a comprehensive portfolio of products and services, including Inbound Services, Outbound Services, Back Office Services, and AI Innovations.
Handles incoming customer interactions for various industries.
Manages proactive outreach to clients and prospects.
Supports backend operations for efficient business processes.
Delivers AI tools for fraud detection and quality insights.
Investors in Faneuil
Faneuil has secured backing from 1 investor. Prominent investors backing the company include Continuum Global Solutions.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Providing inbound and outbound service offerings across voice and non-voice segments | 2019 | continuumgbl.com | Los Angeles, United States |
Investor details for Faneuil
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People of Faneuil
24 people are tracked at Faneuil (4 in leadership, 20 in team); the tracked headcount is 4,104.
| Name | Role | Group |
|---|---|---|
Joyce Ritzert | Chief Financial Officer | Leadership |
Juan Martinez | Director Of Manual Toll Operations | Leadership |
Charles Harris | Sr. Director Of Workforce Management | Leadership |
Scott Radzak | Vice President Operations | Leadership |
Luz Santiago | Training Manager | Team |
Ben Smith | Training Specialist | Team |
Craig Helms | Sr. Manager - Facilities | Team |
Joanie O'Dell | Site Operations Manager | Team |
Laura Green | Call Center Operations Manager | Team |
Jeffrey Nance | Senior Manager Of Operations | Team |
Dorothy Rah | Assistant Manager Finance | Team |
Adrian Manns | Finance Manager | Team |
Hula Sara Rojas | Bilingual Operations Team Manager | Team |
Carlos Rodriguez | Operations Quality/training Manager | Team |
Kelly Ratliff | Operations Manager | Team |
Cesar Ruiz | Sunpass Program Manager | Team |
Dionne Trapp | Call Center Customer Service Manager | Team |
Ana Garcia | Customer Service Representative | Team |
Lance Weston | Operations Manager | Team |
Carmen Figueroa | Toll Collector | Team |
4 more people are available in the full profile.
Complete people profiles for Faneuil
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Timeline of Faneuil
2 dated milestones of Faneuil across 28 years, from founding to its latest funding, stage changes and deals.
- Founded Faneuil is founded.
- Exit Acquired by Continuum Global Solutions.
Competitors of Faneuil
Faneuil has 3 listed competitors in our database, 2 of them funded. They include Genpact, Sutherland and TaskUs.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| genpact.com | 1997 | New York, United States | 129,140 | Provider of end-to-end business process outsourcing services | ||
| sutherlandglobal.com | 1986 | Pittsford, United States | $60M | 3,444 | Business process and technology management services are provided globally. | |
| taskus.com | 2008 | San Antonio, United States | $15M | Provider of customer care and back office support services for multiple sectors |
Detailed competitors of Faneuil
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Web traffic of Faneuil
Websites that share an audience with Faneuil (faneuil.com).
Websites whose visitors overlap most with Faneuil. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
internetleads.com | internetleads.com | 100% | – | ||
telecenterinc.com | telecenterinc.com | 96% | – | ||
| apaccustomerservices.com | 80% | View details | |||
intelligentlookup.com | intelligentlookup.com | 80% | – | ||
bidmarketing.co.uk | bidmarketing.co.uk | 80% | – | ||
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 24 similar websites and full traffic analytics for Faneuil
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- 24 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
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Top companies in Business Process Outsourcing (BPO)
3 companies that operate in the same segment as Faneuil (Business Process Outsourcing (BPO)) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Provider of customer care and back office support services for multiple sectors | 2008 | San Antonio, Texas, United States | USD 15 M | USD 1.18 B | 59,000 | |
Provider of end-to-end business process outsourcing services | 1997 | New York, New York, United States | USD 5.08 B | 140,000 | ||
Business process and technology management services are provided globally. | 1986 | Pittsford, New York, United States | USD 60 M |
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Related news about Faneuil
Complete news archive for Faneuil
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Frequently Asked Questions about Faneuil
Faneuil was founded in 1995.
Faneuil is headquartered in Hampton, United States. It is registered at Hampton, Virginia, United States.
Faneuil has 4,104 employees.
Faneuil was established in 1995 and is headquartered in Hampton, United States. Operations are centered on business process outsourcing within the services sector. A range of diversified BPO solutions is delivered, including customer support, technical assistance, and administrative functions. Services are extended to government and commercial entities across various industries, with a focus on operational efficiency and compliance in the U.S. market.
Faneuil's top competitors include TaskUs, Genpact and Sutherland.
Faneuil offers Inbound Services, Outbound Services, Back Office Services, and AI Innovations.
Faneuil has 1 investor. Key investors include Continuum Global Solutions.
Faneuil operates through Faneuil Inc..
Yes. Faneuil was acquired by Continuum Global Solutions in September 2023.