About Fusion BPO Services
Fusion BPO Services is a Business Services company based in Draper (United States) founded in 2004. It offers outsourced customer engagement and digital solutions for various industries. It operates on a B2B and SaaS model in Business Services and Financial Services sectors. Fusion BPO Services has completed 5 acquisitions, including Advanced Communications Group, Boomsourcing and O'Currance. Its Indian entity P N S Business Private Limited reported revenue of ₹1,600 Cr. Fusion BPO Services offers products and services including Arya, MindSpeech, and Customer Engagement. Its focus areas include Outsourcing, Customer Support, BPM and BFSI. Similar companies include Genpact, Sutherland and TaskUs; 2 of its 3 listed similar companies have raised funding.
Company details
Fusion CX delivers business process management services, focusing on customer engagement, technical support, and digital solutions using AI and human expertise. They operate across more than 15 countries, including the United States, India, and the Philippines, serving sectors like banking, healthcare, and retail. The company emphasizes diversity and innovation to bridge business goals and customer expectations through multilingual, omnichannel support.
- Headquarters Draper, United States
- SectorsBusiness ServicesFinancial Services
- Email••••••••
- Website fusionbposervices.com
- Social LinkedIn X Facebook Instagram YouTube
- Legal Name P N S Business Private Limited
- Date of Incorporation 27 Jan, 2005
- Indian entity revenue₹1,600 Cr
FY 2025 · +26% YoY
- Indian entity net profit₹77.18 Cr
FY 2025 · 5% margin
- Indian entity EBITDA₹215 Cr
FY 2025 · 13% margin
- Investments & AcquisitionsAdvanced Communications Group
& 4 more
Associated legal entities of Fusion BPO Services
Fusion BPO Services is associated with 2 registered companies on The Company Check; the primary company is P N S Business Private Limited. Each company page carries the filings, financials, charges and directors of that entity.
| Legal entity | Status | Incorporated | Registered in | Revenue (FY 2025) | Employees | Directors | Company page |
|---|---|---|---|---|---|---|---|
| P N S Business Private Limited CIN U64200WB2005PTC101643 | Active | 27 Jan 2005 | Kolkata, West Bengal | ₹1,600 Cr | 3 | View details | |
| P N S Business Private Limited CIN U74140WB2005PTC101643 | Active | 27 Jan 2005 | Kolkata, West Bengal, India | View details |
Products & Services of Fusion BPO Services
Fusion BPO Services offers a comprehensive portfolio of products and services, including Arya, MindSpeech, and Customer Engagement.
AI system for quality management in customer interactions
Tool for analyzing voice interactions in support services
Outsourced services for inbound and outbound customer support
Apps and channels of Fusion BPO Services
its YouTube channel Fusion CX has 504 subscribers and 25 videos.
Videos from Fusion BPO Services
The most watched videos on Fusion BPO Services's YouTube channel, Fusion CX (504 subscribers). Click a video to play it here.
More on Fusion CX.
Board of directors of P N S Business Private Limited (Fusion BPO Services)
P N S Business Private Limited is the primary company behind Fusion BPO Services. The board of P N S Business Private Limited currently have 3 directors; the longest-serving is Pankaj Dhanuka, appointed in 2005. 5 earlier directors have ceased.
| Director | Designation | Appointed | Tenure | Entity |
|---|---|---|---|---|
| Pankaj Dhanuka DIN 00569195 | Director | 11 Feb 2005 | 21 yrs 8 mo | P N S Business Private Limited |
| Chandrakala Devi Dhanuka DIN 00569240 | Director | 23 Jul 2019 | 7 yrs 3 mo | P N S Business Private Limited |
| Shivika Dhanuka DIN 07203053 | Director | 01 Nov 2024 | 2 yrs | P N S Business Private Limited |
People of Fusion BPO Services
83 people are tracked at Fusion BPO Services (35 in leadership, 48 in team).
| Name | Role | Group |
|---|---|---|
Shella Ventura | Head Of Operations | Leadership |
Ritesh Chakraborty | Chief Service Officer | Leadership |
Brad Call | VP, Operations at Boomsourcing | Leadership |
Tucker Toolson | Director Of Client Relations (retail & Home Services) | Leadership |
Neha Kallani | Director Corporate Development & Corporate Finance | Leadership |
Gargi Chattakhandi Sharing Learning /Managing Development At | Vp- Learning & Training | Leadership |
Dr. Pankaj Sharma | Senior Director | Leadership |
Harshit Amarnani | Vice President Client Services | Leadership |
Dave Rogers | Director Of Client Services | Leadership |
Jo Maballo | Director Of Operations | Leadership |
Shubhendu Bose | Associate Vice President, Pre-sales | Leadership |
| CEO | Leadership | |
Mohd Ateeque | Director: Strategic Business Solutions & Presales | Leadership |
Jonathan Rivas | Site Director | Leadership |
Amit Soni | CFO | Leadership |
Jason Hippler | Project Manager - Director Of Implementation | Leadership |
Sarah Wolf | Director, Healthcare Call Center Operations | Leadership |
Manish Jain | Chief Marketing And Strategy Officer | Leadership |
Ariful Anam | Marketing Director | Leadership |
Raluca Popescu | Head – Global Client Relations, Banking, Financial Services & Insurance Strategic Business Unit | Leadership |
63 more people are available in the full profile.
Complete people profiles for Fusion BPO Services
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Financials of Fusion BPO Services
Figures of P N S Business Private Limited, the primary company behind Fusion BPO Services, for FY 2025. Revenue was ₹1,600 Cr (+26% year on year). Net profit was ₹77.18 Cr (5% margin). EBITDA was ₹215 Cr (13% margin). Revenue has grown at a compounded annual rate of +13% over three years and +246% over five years.
- ₹1,600 CrRevenue · FY 2025 · +26% YoY
- ₹77.18 CrNet profit · 5% margin
- ₹215 CrEBITDA · 13% margin
- ₹29.5 LakhPaid-up capital
- +13%Revenue CAGR, 3 years
- +246%Revenue CAGR, 5 years
Balance sheet, profit and loss, cash flow and ratios of P N S Business Private Limited are on its company page.
Detailed financial statements for Fusion BPO Services
Statement rows, ratios, five-year trends and downloadable financials of the group companies require an active premium plan.
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Investments & Acquisitions by Fusion BPO Services
Fusion BPO Services has strategically engaged in corporate development activities, having acquired 5 companies. Notable acquisitions include Advanced Communications Group, Boomsourcing and O'Currance.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
IT outsourcing services for customer acquisition and support are offered. | boomsourcing.com | Lehi, United States | 2007 | Apr 2022 | •••• | |
Lead generation, digital marketing, SMM, and BPO services are provided. | onlineacg.com | Boynton Beach, United States | 1997 | Dec 2021 | •••• | |
SMM, email marketing, and lead generation services are provided. | phoneo.ma | Casablanca, Morocco | 2003 | Nov 2020 | •••• | |
Cloud-based vendor risk management software and services are provided. | vitalsolutions.net | Norcross, United States | 2002 | Apr 2016 | •••• | |
Telemarketing contact center and lead generation outsourcing are provided. | ocurrance.com | Draper, United States | 1994 | Feb 2012 | •••• |
Complete acquisition details for Fusion BPO Services
Acquired stakes, deal sources and the complete acquisition history require an active premium plan.
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Timeline of Fusion BPO Services
6 dated milestones of Fusion BPO Services across 18 years, from founding to its latest funding, stage changes and deals.
- Founded Fusion BPO Services is founded.
- Acquisition Acquires O'Currance.
- Acquisition Acquires Vital Solutions.
- Acquisition Acquires Phoneo.
- Acquisition Acquires Advanced Communications Group.
- Acquisition Acquires Boomsourcing.
Similar companies to Fusion BPO Services
Fusion BPO Services has 3 listed similar companies in our database, 2 of them funded. They include Genpact, Sutherland and TaskUs.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| genpact.com | 1997 | New York, United States | 129,140 | Provider of end-to-end business process outsourcing services | ||
| sutherlandglobal.com | 1986 | Pittsford, United States | $60M | 3,444 | Business process and technology management services are provided globally. | |
| taskus.com | 2008 | San Antonio, United States | $15M | Provider of customer care and back office support services for multiple sectors |
Detailed similar companies of Fusion BPO Services
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Web traffic of Fusion BPO Services
Websites that share an audience with Fusion BPO Services (fusionbposervices.com).
Websites whose visitors overlap most with Fusion BPO Services. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| heliosoutsourcing.com | 80% | View details | |||
| imprintplus.com | 46% | 12.7K | #1,687,191 | View details | |
| bulpros.com | 38% | View details |
Top companies in Business Process Outsourcing (BPO)
3 companies that operate in the same segment as Fusion BPO Services (Business Process Outsourcing (BPO)) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Provider of customer care and back office support services for multiple sectors | 2008 | San Antonio, Texas, United States | USD 15 M | USD 1.18 B | 59,000 | |
Provider of end-to-end business process outsourcing services | 1997 | New York, New York, United States | USD 5.08 B | 140,000 | ||
Business process and technology management services are provided globally. | 1986 | Pittsford, New York, United States | USD 60 M |
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Related news about Fusion Bpo Services
Complete news archive for Fusion BPO Services
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Frequently Asked Questions about Fusion BPO Services
Fusion BPO Services was founded in 2004.
Fusion BPO Services is headquartered in Draper, United States. It is registered at Draper, Utah, United States.
The primary company behind Fusion BPO Services, P N S Business Private Limited, reported revenue of ₹1,600 Cr for FY 2025, up 26% year on year.
Fusion CX delivers business process management services, focusing on customer engagement, technical support, and digital solutions using AI and human expertise. They operate across more than 15 countries, including the United States, India, and the Philippines, serving sectors like banking, healthcare, and retail. The company emphasizes diversity and innovation to bridge business goals and customer expectations through multilingual, omnichannel support.
Fusion BPO Services's top competitors include TaskUs, Genpact and Sutherland.
Fusion BPO Services offers Arya, MindSpeech, and Customer Engagement.
Fusion BPO Services has made 5 acquisitions, including Advanced Communications Group, Boomsourcing, and O'Currance.
Fusion BPO Services operates through P N S Business Private Limited.
The legal entities of Fusion BPO Services currently have 3 directors, including Shivika Dhanuka, Pankaj Dhanuka, Chandrakala Devi Dhanuka.