About Fusion BPO Services
Fusion BPO Services is a company based in Draper (United States) founded in 2004. It operates as a B2B, and SaaS. Fusion BPO Services has completed 5 acquisitions, including Advanced Communications Group, Boomsourcing and O'Currance. Fusion BPO Services offers products and services including Arya, MindSpeech, and Customer Engagement. Fusion BPO Services operates in a competitive market with competitors including Genpact, Datamatics, Sutherland, Hexaware and TaskUs, among others.
- Headquarter Draper, United States
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Business ServicesFinancial Services
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Products & Services of Fusion BPO Services
Fusion BPO Services offers a comprehensive portfolio of products and services, including Arya, MindSpeech, and Customer Engagement. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
AI system for quality management in customer interactions
Tool for analyzing voice interactions in support services
Outsourced services for inbound and outbound customer support
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Funding Insights of Fusion BPO Services
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
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Investments & Acquisitions by Fusion BPO Services
Fusion BPO Services has strategically engaged in corporate development activities, having acquired 5 companies. Notable acquisitions include Advanced Communications Group, Boomsourcing and O'Currance. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
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IT outsourcing services for customer acquisition and support are offered.
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2007 | ||||
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SMM, email marketing, and lead generation services are provided.
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2003 | ||||
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Cloud-based vendor risk management software and services are provided.
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2002 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - Fusion BPO Services
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Fusion Bpo Services Comparisons
Competitors of Fusion BPO Services
Fusion BPO Services operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Genpact, Datamatics, Sutherland, Hexaware and TaskUs, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
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Provider of end-to-end business process outsourcing services
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Cloud-based text analytics and cognitive automation services are provided.
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| domain | founded_year | HQ Location |
Business process and technology management services are provided globally.
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| domain | founded_year | HQ Location |
Provider of IT consulting and BPO services
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| domain | founded_year | HQ Location |
Provider of customer care and back office support services for multiple sectors
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| domain | founded_year | HQ Location |
Provider of software development, cloud & data management, and IT consulting services
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Fusion Bpo Services
Frequently Asked Questions about Fusion BPO Services
When was Fusion BPO Services founded?
Fusion BPO Services was founded in 2004.
Where is Fusion BPO Services located?
Fusion BPO Services is headquartered in Draper, United States. It is registered at Draper, Utah, United States.
What does Fusion BPO Services do?
Fusion CX delivers business process management services, focusing on customer engagement, technical support, and digital solutions using AI and human expertise. They operate across more than 15 countries, including the United States, India, and the Philippines, serving sectors like banking, healthcare, and retail. The company emphasizes diversity and innovation to bridge business goals and customer expectations through multilingual, omnichannel support.
Who are the top competitors of Fusion BPO Services?
Fusion BPO Services's top competitors include Quess, Datamatics and TaskUs.
What products or services does Fusion BPO Services offer?
Fusion BPO Services offers Arya, MindSpeech, and Customer Engagement.
How many acquisitions has Fusion BPO Services made?
Fusion BPO Services has made 5 acquisitions, including Advanced Communications Group, Boomsourcing, and O'Currance.