About ICON Communication Centres
ICON Communication Centres is a Business Services company based in Prague (Czechia) founded in 2003 by Helen Hickin, and was acquired by Yoummday in July 2022. It operates as a provider of customer experience services. Its chief executive is Helen Hickin. ICON Communication Centres offers products and services including yoummday Technology Software, yoummday Outsourcing, and yoummday for BPOs. Its focus areas include Customer Experience Services and Contact center Outsourcing. Its legal entity is ICON Communication Centres s.r.o.
Company details
ICON Communication Centres was established in 2003 in Prague, Czech Republic, with Helen Hickin serving as founder and CEO. Operations are centered in the customer experience sector, where communication and support services are provided to clients. The company focuses on handling customer interactions through its centers, primarily based in Europe. Domain services are accessible via theiconadvantage.com, supporting business communication needs.
- Headquarters Prague, Czechia
- Founders Helen Hickin
- Stage Acquired
- SectorsBusiness Services
- Email••••••••
- Phone•••• ••••
- Website theiconadvantage.com
- Social LinkedIn X Facebook
- Acquired by Yoummday (Jul 2022)
- Legal Name Icon Communication Centres S.R.O.
Products & Services of ICON Communication Centres
ICON Communication Centres offers a comprehensive portfolio of products and services, including yoummday Technology Software, yoummday Outsourcing, and yoummday for BPOs.
Software suite for managing customer interactions and automation.
Full-service CX solutions for business operations and support.
Digital backbone for scaling BPO efficiency and talent management.
Investors in ICON Communication Centres
ICON Communication Centres has secured backing from 1 investor. Prominent investors backing the company include Yoummday.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
An online marketplace for multi-industry freelancers is facilitated. | 2016 | yoummday.com | Munich, Germany |
Investor details for ICON Communication Centres
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People of ICON Communication Centres
1 people are tracked at ICON Communication Centres (1 in leadership).
| Name | Role | Group |
|---|---|---|
Helen Hickin | Founder & CEO | Leadership |
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Timeline of ICON Communication Centres
2 dated milestones of ICON Communication Centres across 19 years, from founding to its latest funding, stage changes and deals.
- Founded ICON Communication Centres is founded.
- Exit Acquired by Yoummday.
Top companies in Customer Engagement & Loyalty Solutions
10 companies that operate in the same segment as ICON Communication Centres (Customer Engagement & Loyalty Solutions), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
AI-powered platforms and services for customer experience management are provided. | 2000 | San Jose, California, United States | USD 22 M | USD 77.6 M | 6,811 | |
UI/UX design, mobile, and web application development services are provided. | 2002 | Tysons, Virginia, United States | USD 98.75 M | USD 14.54 M | 438 | |
Wholesale used vehicles are auctioned online for dealers. | 1999 | Redwood City, California, United States | USD 35 M | USD 1.79 B | 4,800 | |
Platforms-led customer experience solutions are delivered across multiple channels. | 2004 | Chennai, Tamil Nadu, India | USD 87.22 M | USD 79.05 M | 930 | |
Software development, ERP, and IT consulting services are provided. | 2009 | Hyderabad, Telangana, India | – | USD 129.71 M | 1,460 | |
Digital business transformation services are provided to diverse industries. | 1990 | Boston, Massachusetts, United States | – | – | – | |
Customer experience management is enabled by AI and automation software. | 2016 | Singapore, Singapore | – | USD 535.58 K | 153 | |
Outsourced sales and marketing services are provided globally by MarketStar. | 1988 | Ogden, Utah, United States | – | – | – | |
IT suite services including digital transformation and AI are provided. | 1996 | Plano, Texas, United States | USD 77.5 M | USD 83.7 M | 5,798 | |
Firstsource is recognized as a global business process management partner. | 2001 | Mumbai, Maharashtra, India | USD 35 M | USD 1.02 B | 24,750 |
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Related news about Icon Communication Centres
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Frequently Asked Questions about ICON Communication Centres
ICON Communication Centres was founded in 2003.
ICON Communication Centres is headquartered in Prague, Czechia.
Helen Hickin is the current CEO of ICON Communication Centres. They have also founded this company.
Annual revenue of ICON Communication Centres is $7.97M as on Jul 31, 2021.
ICON Communication Centres was established in 2003 in Prague, Czech Republic, with Helen Hickin serving as founder and CEO. Operations are centered in the customer experience sector, where communication and support services are provided to clients. The company focuses on handling customer interactions through its centers, primarily based in Europe. Domain services are accessible via theiconadvantage.com, supporting business communication needs.
ICON Communication Centres offers yoummday Technology Software, yoummday Outsourcing, and yoummday for BPOs.
ICON Communication Centres has 1 investor. Key investors include Yoummday.
ICON Communication Centres operates through Icon Communication Centres S.R.O..
Yes. ICON Communication Centres was acquired by Yoummday in July 2022.