About iQor
iQor is a company based in Fort Lauderdale (United States) founded in 1998 was acquired by Mill Point Capital in June 2024. It operates as a B2B. iQor has raised $54.18 million across 2 funding rounds from investors including Guggenheim Investments, HGGC and Mill Point Capital. The company has 1,423 employees as of March 31, 2023. iQor has completed 3 acquisitions, including Asurion, JumpCrew and OP360. iQor offers products and services including Customer Support, Revenue Generation, and Technical Support. iQor operates in a competitive market with competitors including Genpact, Datamatics, Quess, Sutherland and TaskUs, among others.
- Headquarter Fort Lauderdale, United States
- Employees 1423 as on 31 Mar, 2023
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Sectors
Business ServicesFinancial Services
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Phone
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Website
*********
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Social
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- Legal Name Iqor India Services Private Limited
- Date of Incorporation 30 Sep, 2004
- Jurisdiction New Delhi, Delhi, India
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Annual Revenue
$13.16 M (USD)8.11as on Mar 31, 2023
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Net Profit
$1.73 M (USD)25.95as on Mar 31, 2023
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EBITDA
$1.58 M (USD)-20.7as on Mar 31, 2023
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Total Equity Funding
$54.18 M (USD)
in 2 rounds
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Latest Funding Round
$4.18 M (USD), Series A
Apr 15, 2014
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Investors
Guggenheim Investments
& 3 more
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Employee Count
1423
as on Mar 31, 2023
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Investments & Acquisitions
Asurion
& 2 more
- Acquired by
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Products & Services of iQor
iQor offers a comprehensive portfolio of products and services, including Customer Support, Revenue Generation, and Technical Support. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Offers technical help desk and social media monitoring for brands.
Manages lead generation and consultative sales processes.
Provides expert assistance for complex technical issues.
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Operations Team
51 people
Leadership Team
28 people
Software Development Team
23 people
Finance and Accounting
13 people
Sales and Marketing
11 people
Legal and Compliance
5 people
Data Analysis and Operations Team
5 people
Human Resources and Administration
5 people
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Funding Insights of iQor
iQor has successfully raised a total of $54.18M across 2 strategic funding rounds. The most recent funding activity was a Series A round of $4.18 million completed in April 2014. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 2
- Last Round Series A — $4.2M
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First Round
First Round
(17 Nov 2005)
- Investors Count Investors Count
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Apr, 2014 | Amount | Series A - iQor | Valuation |
investors |
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| Nov, 2005 | Amount | Series C - iQor | Valuation |
investors |
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| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in iQor
iQor has secured backing from 4 investors, including venture fund and institutional investors. Prominent investors backing the company include Guggenheim Investments, HGGC and Mill Point Capital. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Private equity firm focused on middle market investments.
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Founded Year | Domain | Location | |
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Mill Point Capital is focused on private equity investments.
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Founded Year | Domain | Location | |
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by iQor
iQor has strategically engaged in corporate development activities, having acquired 3 companies. Notable acquisitions include Asurion, JumpCrew and OP360. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Social media marketing and sales tools for SMBs are provided.
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2016 | ||||
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Offers outsourcing for customer experience, AI, and back office support worldwide.
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2006 | ||||
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Technology protection and cell phone replacement services
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1994 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - iQor
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Iqor Comparisons
Competitors of iQor
iQor operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Genpact, Datamatics, Quess, Sutherland and TaskUs, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Provider of end-to-end business process outsourcing services
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| domain | founded_year | HQ Location |
Cloud-based text analytics and cognitive automation services are provided.
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| domain | founded_year | HQ Location |
Provider of outsourcing and business services
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| domain | founded_year | HQ Location |
Business process and technology management services are provided globally.
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| domain | founded_year | HQ Location |
Provider of customer care and back office support services for multiple sectors
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| domain | founded_year | HQ Location |
Electricity generation and distribution are provided in eastern India.
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| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Iqor
Frequently Asked Questions about iQor
When was iQor founded?
iQor was founded in 1998 and raised its 1st funding round 7 years after it was founded.
Where is iQor located?
iQor is headquartered in Fort Lauderdale, United States. It is registered at Fort Lauderdale, Florida, United States.
Is iQor a funded company?
iQor is a funded company, having raised a total of $54.18M across 2 funding rounds to date. The company's 1st funding round was a Series C of $50M, raised on Nov 17, 2005.
How many employees does iQor have?
As of Mar 31, 2023, the latest employee count at iQor is 1,423.
What is the annual revenue of iQor?
Annual revenue of iQor is $13.16M as on Mar 31, 2023.
What does iQor do?
iQor is a global provider of customer experience business process outsourcing, delivering services like lead generation, technical support, and analytics-driven solutions. They use AI and proprietary tools to enhance customer interactions for clients in sectors such as media, fintech, and retail. Based in Fort Lauderdale, Florida, iQor serves businesses by scaling operations through secure cloud platforms and trained workforces to optimize service delivery and build loyalty.
Who are the top competitors of iQor?
iQor's top competitors include Quess, Datamatics and TaskUs.
What products or services does iQor offer?
iQor offers Customer Support, Revenue Generation, and Technical Support.
How many acquisitions has iQor made?
Who are iQor's investors?
iQor has 4 investors. Key investors include Guggenheim Investments, HGGC, Mill Point Capital, and Starr Investment Holdings.
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