About ResponseTek
ResponseTek is a Technology company based in Vancouver (Canada) founded in 1999, and was acquired by ESW Capital in May 2018. Multichannel customer feedback is collected and analyzed for real-time insights. ResponseTek has raised $6 million across 2 funding rounds from investors including Beedie Capital, GrowthWorks Capital and MMV Financial. The company has 50 employees. Its Indian entity Responsetek (India) Private Limited reported revenue of ₹7.42 Cr. The company was acqui-hired. Its focus areas include Enterprise Applications, Customer Success Management and Customer Experience Management.
Company details
ResponseTek was founded in 1999 in Vancouver, Canada, within the customer experience management sector. On-demand software solutions are offered to convert customer feedback into business intelligence. Multichannel collection methods are utilized, along with sentiment and text analytics, social media monitoring, real-time reporting, self-service knowledge bases, and skill-based routing. Operations serve global clients such as HSBC and Vodafone.
- Headquarters Vancouver, Canada
- Employees 50
- Stage Acquired
- SectorsTechnology
- Website responsetek.com
- Social LinkedIn X Facebook
- Acquired by ESW Capital (May 2018)
- Legal Name Responsetek (India) Private Limited
- Date of Incorporation 09 Nov, 2012
- Jurisdiction Mohali, Punjab, India
- Indian entity revenue₹7.42 Cr
FY 2017 · +7% YoY
- Indian entity net profit₹68.9 Lakh
FY 2017 · 9% margin
- Indian entity EBITDA₹1.19 Cr
FY 2017 · 16% margin
- Total Equity Funding$6M (USD)
in 2 rounds
- Latest Funding Round$6M (USD), Series B
Jan 2014
- InvestorsBeedie Capital
& 3 more
- Employee Count50
- Acquired byESW Capital
(May 2018)
Associated legal entities of ResponseTek
ResponseTek operates through Responsetek (India) Private Limited (active). Its filings, financials, charges and directors are on the company page.
| Legal entity | Status | Incorporated | Registered in | Revenue (FY 2017) | Employees | Directors | Company page |
|---|---|---|---|---|---|---|---|
| Responsetek (India) Private Limited CIN U72900PB2012FTC036831 | Active | 09 Nov 2012 | Mohali, Punjab | ₹7.4 Cr | 50 | 2 | View details |
Funding Insights of ResponseTek
ResponseTek has successfully raised a total of $6M across 2 strategic funding rounds. The most recent funding activity was a Series B round of $6 million completed in January 2014. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $6M
- Total Rounds 2
- Last Round Series B — $6M
- Investors Count 3
All 2 funding rounds of ResponseTek with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jan 2014 | $6M | Series B | – | Beedie Capital Partners, GrowthWorks Capital | – |
| Jan 2008 | Debt – Venture | – | – |
4 investors in total: 4 institutional.
Investors in ResponseTek
ResponseTek has secured backing from 4 investors, including venture fund investors. Prominent investors backing the company include Beedie Capital, GrowthWorks Capital and MMV Financial.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Beedie Capital is recognized as a multi-strategy direct investment platform. | beediecapital.com | Vancouver, Canada | ||
Stage-agnostic sector-agnostic VC firm investing in Canada and the US | growthworks.ca | Vancouver, Canada | ||
Tech & Life-Sciences focused Growth stage Venture Debt Firm investing in North America | mmvf.com | Toronto, Canada | ||
| eswcapital.com |
Investor details for ResponseTek
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Board of directors of Responsetek (India) Private Limited (ResponseTek)
Responsetek (India) Private Limited is the primary company behind ResponseTek. The board of Responsetek (India) Private Limited currently have 2 directors; the longest-serving is Dilip Kumar Parasmal, appointed in 2019. 5 earlier directors have ceased.
| Director | Designation | Appointed | Tenure | Entity |
|---|---|---|---|---|
| Dilip Kumar Parasmal DIN 02567948 | Director | 06 Apr 2019 | 7 yrs 6 mo | Responsetek (India) Private Limited |
| Andrew Simon Price DIN 02690834 | Director | 06 Apr 2019 | 7 yrs 6 mo | Responsetek (India) Private Limited |
Financials of ResponseTek
Figures of Responsetek (India) Private Limited, the primary company behind ResponseTek, for FY 2017. Revenue was ₹7.42 Cr (+7% year on year). Net profit was ₹68.9 Lakh (9% margin). EBITDA was ₹1.19 Cr (16% margin). Revenue has grown at a compounded annual rate of +23% over three years.
- ₹7.42 CrRevenue · FY 2017 · +7% YoY
- ₹68.9 LakhNet profit · 9% margin
- ₹1.19 CrEBITDA · 16% margin
- ₹5 LakhPaid-up capital
- 50Employees (provident fund records)
- +23%Revenue CAGR, 3 years
Balance sheet, profit and loss, cash flow and ratios of Responsetek (India) Private Limited are on its company page.
Detailed financial statements for ResponseTek
Statement rows, ratios, five-year trends and downloadable financials of the group companies require an active premium plan.
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Timeline of ResponseTek
4 dated milestones of ResponseTek across 19 years, from founding to its latest funding, stage changes and deals.
- Founded ResponseTek is founded.
- Funding First funding round.
- Funding Latest funding round, Series B, of $6.0M.
- Exit Acquired by ESW Capital.
Web traffic of ResponseTek
The website of ResponseTek (responsetek.com) receives about 3.7K visits a month.
- Monthly visits3.7K
Websites whose visitors overlap most with ResponseTek. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
lithium.com | lithium.com | 100% | #728,333 | – | |
crmtechnologies.com | crmtechnologies.com | 95% | – | ||
| vovici.com | 87% | 374.4K | #99,263 | View details | |
| confirmit.com | 86% | 4.5M | #7,821 | View details | |
| theservicemanager.com | 61% | 46.7K | #606,688 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 10 similar websites and full traffic analytics for ResponseTek
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Related news about Responsetek
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Frequently Asked Questions about ResponseTek
ResponseTek was founded in 1999 and raised its 1st funding round 9 years after it was founded.
ResponseTek is headquartered in Vancouver, Canada. It is registered at Vancouver, British Columbia, Canada.
ResponseTek is a funded company, having raised a total of $6M across 2 funding rounds to date.
ResponseTek has 50 employees.
The primary company behind ResponseTek, Responsetek (India) Private Limited, reported revenue of ₹7.42 Cr for FY 2017, up 7% year on year.
ResponseTek was founded in 1999 in Vancouver, Canada, within the customer experience management sector. On-demand software solutions are offered to convert customer feedback into business intelligence. Multichannel collection methods are utilized, along with sentiment and text analytics, social media monitoring, real-time reporting, self-service knowledge bases, and skill-based routing. Operations serve global clients such as HSBC and Vodafone.
ResponseTek has 4 investors. Key investors include Beedie Capital, GrowthWorks Capital, MMV Financial, and ESW Capital.
ResponseTek operates through Responsetek (India) Private Limited.
Yes. ResponseTek was acquired by ESW Capital in May 2018.
The legal entities of ResponseTek currently have 2 directors, including Dilip Kumar Parasmal, Andrew Simon Price.