About Servion
Servion is a company based in Chennai (India) founded in 2004 by Ramamoorti Chandramouli, Rengarajan Madanagopalan, Baskar Subramanian, Sarosh Jehangir Ghandy, and Adarsh Kumar Mehra was acquired by EMK Capital in November 2023.. Servion has raised $87.22 million across 5 funding rounds from investors including Everstone Capital, Solmark and Apna Ashiana Buildcon. The company has 930 employees as of March 21, 2024. Servion has completed 1 acquisition, including Innoveo. Servion offers products and services including Cloud Contact Center, CX AI Services, Analytics and Workforce Management, and Managed Services. Servion operates in a competitive market with competitors including HelloDone, AI CROSS, WideBot, MindOS and Libre Wireless Technologies, among others.
- Headquarter Chennai, India
- Employees 930 as on 21 Mar, 2024
- Founders Ramamoorti Chandramouli, Rengarajan Madanagopalan, Baskar Subramanian, Sarosh Jehangir Ghandy, Adarsh Kumar Mehra
- Stage Minicorn
-
Sectors
TechnologyBusiness Services
-
Phone
*********
-
Website
*********
-
Social
*********
- Legal Name Servion Global Solutions Private Limited
- Date of Incorporation 25 Nov, 2004
- Jurisdiction Chennai, Tamil Nadu, India
-
Annual Revenue
$79.05 M (USD)23.22as on Mar 31, 2023
-
Net Profit
$6.77 M (USD)115.34as on Mar 31, 2023
-
EBITDA
$7.69 M (USD)122.66as on Mar 31, 2023
-
Total Equity Funding
$87.22 M (USD)
in 5 rounds
-
Latest Funding Round
$47.45 K (USD), Angel Round
May 18, 2018
-
Investors
Everstone Capital
& 14 more
-
Employee Count
930
as on Mar 21, 2024
- Investments & Acquisitions
- Acquired by
Unlock complete access to The Company Check
Get unrestricted viewing across everything we track — from companies and brands to investors, funding rounds, acquisitions, financials, and more.
- Unlimited viewing on all profiles Companies, investors, financials, funding, acquisitions & directors
- Full access to every database India & global coverage, advanced filters and rich profile details
- Always-on access from your team account Single premium plan for everything you see on the portal
Products & Services of Servion
Servion offers a comprehensive portfolio of products and services, including Cloud Contact Center, CX AI Services, Analytics and Workforce Management, and Managed Services. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Provides cloud-based solutions for omnichannel customer interactions.
Offers automated self-service to reduce costs and handle inquiries.
Delivers insights for better customer and agent experiences.
Handles 24x7 application and infrastructure support for businesses.
Unlock access to complete
Unlock access to complete
Funding Insights of Servion
Servion has successfully raised a total of $87.22M across 5 strategic funding rounds. The most recent funding activity was a Angel Round round of $47.45 thousand completed in May 2018. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 5
- Last Round Angel Round — $47,448
-
First Round
First Round
(14 Sep 2006)
- Investors Count 13
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| May, 2018 | Amount | Angel Round - Servion | Valuation | Sameet Gupte |
|
| Oct, 2017 | Amount | Angel Round - Servion | Valuation | Hamid Akhavan Malayeri |
|
| May, 2017 | Amount | Series B - Servion | Valuation | Everstone Capital |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Servion
Servion has secured backing from 15 investors, including angel, venture fund, and institutional investors. Prominent investors backing the company include Everstone Capital, Solmark and Apna Ashiana Buildcon. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
|
Private equity investments in mid-market businesses linked to India and Southeast Asia.
|
Founded Year | Domain | Location | |
|
Tech and Life Sciences focused VC firm investing in the US and India
|
Founded Year | Domain | Location | |
|
Private equity investments are directed toward Asia and Middle East.
|
Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
|
Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
|
Founded Year | Domain | Location | |
|
Startup ecosystems are ignited through strategic investments by Signite Partners.
|
Founded Year | Domain | Location | |
|
Venture capital is directed toward companies in multiple sectors.
|
Founded Year | Domain | Location | |
|
Venture capital is invested in cybersecurity, fintech, and AI startups.
|
Founded Year | Domain | Location |
Investments & Acquisitions by Servion
Servion has strategically engaged in corporate development activities, having acquired 1 company. Notable acquisitions include Innoveo. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
|
Bionic investment advisor platform
|
2016 | ||||
|
Fine Asian gourmet food is offered by an internet-first restaurant.
|
2016 | ||||
|
Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
|
2014 | ||||
|
Fine Asian gourmet food is offered by an internet-first restaurant.
|
2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
|
A no-code platform is offered for insurance product development.
|
2007 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
|
OVO is recognized as a smart digital payment application.
|
2017 | ||||
|
Bionic investment advisor platform
|
2016 | ||||
|
Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
|
2014 | ||||
|
Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
|
2014 |
Financial Statements - Servion
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Servion Comparisons
Competitors of Servion
Servion operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as HelloDone, AI CROSS, WideBot, MindOS and Libre Wireless Technologies, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Provider of AI-enabled platform offering automated real-time information for multiple sectors
|
|
| domain | founded_year | HQ Location |
Messaging protocols and AI chatbot applications are developed.
|
|
| domain | founded_year | HQ Location |
Arabic-focused bot-building platform is developed for enterprises.
|
|
| domain | founded_year | HQ Location |
Provider of AI and subscription-based multiple task management platform
|
|
| domain | founded_year | HQ Location |
Application and AI development services are provided by the company.
|
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
|
|
| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
|
|
| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
|
|
| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
|
Latest news on Servion
Frequently Asked Questions about Servion
When was Servion founded?
Servion was founded in 2004 and raised its 1st funding round 2 years after it was founded.
Where is Servion located?
Servion is headquartered in Chennai, India. It is registered at Chennai, Tamil Nadu, India.
Is Servion a funded company?
Servion is a funded company, having raised a total of $87.22M across 5 funding rounds to date. The company's 1st funding round was a Series B of $74M, raised on Sep 14, 2006.
How many employees does Servion have?
As of Mar 21, 2024, the latest employee count at Servion is 930.
What is the annual revenue of Servion?
Annual revenue of Servion is $79.05M as on Mar 31, 2023.
What does Servion do?
Servion is a platforms led solutions provider for customer experience management solutions across multiple channels. The company provides proprietary platforms ServDesign, ServIntuit, ServInsights, ServCloud and ServCare to build their customer experience management hub. ServDesign is a business consulting framework for customer journey design and improvement; ServInsights is a mutli-channel contact center analytics platform which integrates data from multiple sources and enterprise sources to enable informed decision making; ServIntuit is an omni-channel customer experience platform; ServCare, a managed service offering for customer engagement centers; ServCloud, a cloud-based platform to transform contact centers into an omni-channel customer engagement hub.The company also provides platforms and solutions for customer journey analytics, contact center analytics and workforce optimization. Servion also has developed AI enabled virtual customer service agents for deployment in customer service hubs. The company uses its proprietary platforms to offer Customer Experience Management Hubs, Contact Center design and consulting solutions as well as unified communications and collaboration solutions in partnership with Avaya and Cisco. As of May 2017, the company claims to manage over 10 billion customer interactions across 60 countries on 6 continents and has reported revenues of 75M. Everstone Group has invested close to 74M in the company and Evertech Pte Ltd, a technology investment platform of Everstone Capital and investment firm Solmark Inc holds a majority stake in the company.
Who are the top competitors of Servion?
What products or services does Servion offer?
Servion offers Cloud Contact Center, CX AI Services, Analytics and Workforce Management, and Managed Services.
How many acquisitions has Servion made?
Servion has made 1 acquisition, including Innoveo.
Who are Servion's investors?
Servion has 15 investors. Key investors include Everstone Capital, Solmark, Apna Ashiana Buildcon, Sameet Gupte, and Hamid Akhavan Malayeri.
What is Servion's valuation?
The valuation of Servion is $93.27M as of May 2018.
Book a demo & talk to our team
Share a few details and we’ll reach out to schedule a session.