Support Services Group

Waco, United States Founded: 1998 • Age: 28 yrs Acquired By Kingswood Capital
Provider of customer support services
Annual revenue - Latest available
Total funding - Funding intelligence
Employees - Tracked headcount
Investors 1 Known backers
Products 4 Services tracked
Competitors 8 Brand Intelligence

About Support Services Group

Support Services Group is a company based in Waco (United States) founded in 1998 was acquired by Kingswood Capital in August 2022. Support Services Group has completed 1 acquisition, including Innovative Vision. Support Services Group offers products and services including Contact Center Services, Workforce Management Services, AI Transformation, and Compliance Services. Support Services Group operates in a competitive market with competitors including Tymely, Talentpop, Maxicus, REDIG and Paramount Global Shopping, among others.

  • Headquarter Waco, United States
  • Sectors
    Business Services
  • Phone
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  • Website
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  • Social
    Locked
Operational Areas
Business Services → Business Process Outsourcing (BPO) Unlock Sub-Sector Unlock Segment
Business Services → Customer Experience & Marketing Services Unlock Sub-Sector Unlock Segment
Key Metrics
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Products & Services of Support Services Group

Support Services Group offers a comprehensive portfolio of products and services, including Contact Center Services, Workforce Management Services, AI Transformation, and Compliance Services.

Product name locked
Category locked
Primary

Manages customer interactions and support for businesses.

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Category locked
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Optimizes employee scheduling and performance in organizations.

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Implements AI for improving business processes and efficiency.

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Ensures adherence to industry standards and regulations.

People of Support Services Group

Headcount 1-10
Employee Profiles 20
Employee Profiles
People
Mikel Pers
Controller
People
Michael Niegsch
Partner
People
Matthew Rosenfield
Private Equity Associate
People
Andrew Kovach
Managing Director

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Funding Insights of Support Services Group

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Detailed funding history for Support Services Group

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Investors in Support Services Group

Support Services Group has secured backing from 1 investor, including venture fund investors. Prominent investors backing the company include Kingswood Capital.

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Venture Fund
Investor Description Founded Year Domain Location
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Investor details for Support Services Group

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  • Investor locations
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Investments & Acquisitions by Support Services Group

Support Services Group has strategically engaged in corporate development activities, having acquired 1 company. Notable acquisitions include Innovative Vision.

Investments
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Investment portfolio details for Support Services Group

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  • Transaction dates
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Acquisitions
Company Name Description Domain Location Founded Year Amount
Business process outsourcing services are provided from Richmond Hill, Canada.
Locked Locked 2002 Locked
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Complete acquisition details for Support Services Group

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  • Acquired stakes
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Financial Statements - Support Services Group

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Detailed financials for Support Services Group

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Support Services Group Comparisons

Support Services Group Primary company
Description
Provider of customer support services
Location
Waco, United States
Founded Year
1998
Annual Revenue
Not available
Net Profit
Not available
EBITDA
Not available
Employees
Not available
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Peer comparison for Support Services Group

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Competitors of Support Services Group

Support Services Group operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Tymely, Talentpop, Maxicus, REDIG and Paramount Global Shopping, among others.

Company Name Domain Founded year HQ Location Description
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AI-based ecommerce customer support is delivered via email services.
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Provides dedicated agents for e-commerce customer support services.
Locked Locked Locked
Customer experiences and BPO services are provided worldwide.
Locked Locked Locked
Specializes in mobile app development and ecommerce BPO services.
Locked Locked Locked
Provides virtual nurse assistants to hospitals and medical practices globally.
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Detailed competitors of Support Services Group

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Latest news on Support Services Group

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Complete news archive for Support Services Group

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  • Brand-specific news history

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Frequently Asked Questions about Support Services Group

Support Services Group was founded in 1998.

Support Services Group is headquartered in Waco, United States. It is registered at Waco, Texas, United States.

Bryan Gross is the current CEO of Support Services Group.

Support Services Group was established in 1998 in Waco, United States, as a provider of customer support services. Operations focus on delivering assistance to businesses in the support sector. Services include handling customer inquiries and resolutions. The company is led by CEO Bryan Gross. Activities are centered in the United States, with domain supportservicesgroup.co used for online presence.

Support Services Group's top competitors include Tymely, Maxicus and Accent PreMedia.

Support Services Group offers Contact Center Services, Workforce Management Services, AI Transformation, and Compliance Services.

Support Services Group has made 1 acquisition, including Innovative Vision.

Support Services Group has 1 investor. Key investors include Kingswood Capital.

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