About Customer Analytics India Private Limited
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Customer Analytics India Private Limited is a private limited company based in Chennai, Tamil Nadu, India. It operates in the IT consulting and support services segment of the technology and IT services sector. It was incorporated on 27 December 1999 and has been in existence for over 27 years.
The company is registered with the Registrar of Companies (ROC), Chennai, under CIN U72300TN1999PTC043835. Its GSTIN is 33AABCT0422H2ZW (Tamil Nadu). The company holds 3 GST registrations, of which 2 are active.
The company has an authorised share capital of ₹10 Lakh and a paid-up capital of ₹1 Lakh. It was formerly known as Third Wave Software Solutions Private Limited. It is led by directors including Rajesh Balchandran and Swaminath Rajagopalan.
Its last annual general meeting (AGM) was held on 26 September 2025, and its latest financial statements are for the year ended 31 March 2025. The registered office is at A – 23 Thiru – VI – Ka Industrial Estate Guindy, Chennai, Tamil Nadu, India – 600032.
As per the financials filed for FY 2024, the company reported a revenue of ₹72.82 Cr, a decline of 25% compared to the previous year. For the same year it recorded a net profit of ₹3 Cr (net margin 4.1%) and EBITDA of ₹3.7 Cr (EBITDA margin 5.1%). Revenue has grown at a compounded annual rate (CAGR) of 5% over five years.
The company has about 350 employees on its provident fund (EPFO) records.
The company is associated with 1 brand: Customer Analytics. The company has 2 deals on record (2 secondary share transfers); the latest was in March 2019. Its 10 peer companies in the Information Technology industry (IT Consulting and Services) are compared by revenue, 5 larger and 5 smaller; the largest is S N A Infotech Private Limited.
The current compliance status is marked as compliant by the Registrar of Companies. For more details, the company can be reached via its website customeranalytics.com.
- EmailLocked
- TelephoneLocked
- Website
- Social Media
- Registered AddressA – 23 Thiru – VI – Ka Industrial Estate Guindy, Chennai, Tamil Nadu, India – 600032
- IndustryInformation Technology, IT Consulting & Support Services
- Company details, directors and signatories
- Historical financials and ratios
- Shareholding pattern and group structure
- Charges with holder and property details
- Legal cases, compliance and MCA filings
- One PDF report, delivered after checkout
Business Activity of Customer Analytics India Private Limited
The main business activity of Customer Analytics India is information and communication. In detail, this covers publishing of computer operating systems, system software, application software, games, etc..
| Main Activity Group Code | Description of Main Activity | Business Activity Code | Description of Business Activity | Turnover Percentage |
|---|---|---|---|---|
| J | Information and communication | J2 | Publishing of computer operating systems, system software, application software, games, etc. | Locked |
Business activity turnover details
Turnover share and past changes in activity are in the company report.
- Turnover contribution
- Historical classifications
- Filing-level activity changes
Verified entity values are shown only after access is granted.
Financials of Customer Analytics India Private Limited FY 2025 filings available
Customer Analytics India Private Limited reported revenue of ₹72.82 Cr (down 25% YoY) for FY 2024.
Compounded Annual Growth Rate (CAGR) of Customer Analytics India Private Limited
Revenue fell 25% in the latest year, but over five years it has grown at a compounded annual rate (CAGR) of 5%. EBITDA fell 44% in the latest year. Three- and five-year figures are compounded annual growth rates (CAGR): the steady yearly rate that links the first and the last year. All are worked out from the filed statements.
Financial Statement Summary of Customer Analytics India Private Limited
| Metrics | FY 2023-24 | FY 2022-23 | FY 2021-22 | FY 2020-21 | FY 2019-20 |
|---|---|---|---|---|---|
| Profit and Loss Statement | |||||
| Revenue from Operations | •••• | •••• | •••• | •••• | •••• |
| Other Income | •••• | •••• | •••• | •••• | •••• |
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| Cost of Materials Consumed | •••• | •••• | •••• | •••• | •••• |
| Employee Benefit Expense | •••• | •••• | •••• | •••• | •••• |
| Finance Costs | •••• | •••• | •••• | •••• | •••• |
| Depreciation and Amortisation | •••• | •••• | •••• | •••• | •••• |
| Other Expenses | •••• | •••• | •••• | •••• | •••• |
| Total Expenses | •••• | •••• | •••• | •••• | •••• |
| EBITDA | ₹3.7 Cr | •••• | •••• | •••• | •••• |
| Profit Before Tax | •••• | •••• | •••• | •••• | •••• |
| Tax Expense | •••• | •••• | •••• | •••• | •••• |
| Net Profit (PAT) | ₹3 Cr | •••• | •••• | •••• | •••• |
| Balance Sheet | |||||
| Share Capital | •••• | •••• | •••• | •••• | •••• |
| Reserves and Surplus | •••• | •••• | •••• | •••• | •••• |
| Net Worth (Total Equity) | •••• | •••• | •••• | •••• | •••• |
| Long-term Borrowings | •••• | •••• | •••• | •••• | •••• |
| Short-term Borrowings | •••• | •••• | •••• | •••• | •••• |
| Trade Payables | •••• | •••• | •••• | •••• | •••• |
| Total Liabilities | •••• | •••• | •••• | •••• | •••• |
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| Cash and Bank Balance | •••• | •••• | •••• | •••• | •••• |
| Total Assets | •••• | •••• | •••• | •••• | •••• |
Financial Ratios of Customer Analytics India Private Limited
| Metrics | FY 2023-24 | FY 2022-23 | FY 2021-22 | FY 2020-21 | FY 2019-20 |
|---|---|---|---|---|---|
| Profitability | |||||
| EBITDA Margin | 5.1% | •••• | •••• | •••• | •••• |
| Net Profit Margin | 4.1% | •••• | •••• | •••• | •••• |
| Return on Equity (ROE) | •••• | •••• | •••• | •••• | •••• |
| Return on Capital Employed (ROCE) | •••• | •••• | •••• | •••• | •••• |
| Return on Assets (ROA) | •••• | •••• | •••• | •••• | •••• |
| Liquidity and Debt | |||||
| Current Ratio | •••• | •••• | •••• | •••• | •••• |
| Quick Ratio | •••• | •••• | •••• | •••• | •••• |
| Debt-to-Equity Ratio | •••• | •••• | •••• | •••• | •••• |
| Interest Coverage Ratio | •••• | •••• | •••• | •••• | •••• |
| Efficiency and Growth | |||||
| Asset Turnover | •••• | •••• | •••• | •••• | •••• |
| Receivable Days | •••• | •••• | •••• | •••• | •••• |
| Payable Days | •••• | •••• | •••• | •••• | •••• |
| Inventory Days | •••• | •••• | •••• | •••• | •••• |
| Revenue Growth | •••• | •••• | •••• | •••• | •••• |
| Net Profit Growth | •••• | •••• | •••• | •••• | •••• |
Paid data: the figures shown as dots are available after purchase of the company report. Figures as filed with the MCA in Form AOC-4. The full year-wise statements and ratios of Customer Analytics India are in the company report.
Financial statements from 2015
Earlier years and trend charts are in the company report.
- Income statements
- Balance sheets
- Cash-flow statements
- Ratios and benchmarks
Verified entity values are shown only after access is granted.
Peer Comparison of Customer Analytics India Private Limited
Customer Analytics India Private Limited is compared with the companies closest to it by revenue in the Information Technology industry (IT Consulting and Services). Revenue, net profit, margin and growth of each company are in the company report.
| Company | Revenue | Net profit | Margin | Growth (1 yr) | Employees | Location |
|---|---|---|---|---|---|---|
| S N A Infotech Private Limited | •••• | •••• | •••• | •••• | - | Mumbai, Maharashtra, India |
| Nelito Systems Private Limited | •••• | •••• | •••• | •••• | 490 | Thane, Maharashtra, India |
| Mnet Partner Technology Services (India) Private Limited | •••• | •••• | •••• | •••• | 199 | Mumbai, Maharashtra, India |
| Apar Technologies Private Limited | •••• | •••• | •••• | •••• | 167 | Bangalore South, Karnataka, India |
| Sequential Technology International (India) Private Limited | •••• | •••• | •••• | •••• | 769 | New Delhi, Delhi, India |
| Customer Analytics India Private Limited this company | •••• | •••• | •••• | •••• | - | Chennai, Tamil Nadu, India |
| Kronos Systems India Private Limited | •••• | •••• | •••• | •••• | 86 | Bangalore, Karnataka, India |
| Business Automation (Indore) Private Limited | •••• | •••• | •••• | •••• | - | Indore, M.P, Madhya Pradesh, India |
| Utegration India Private Limited | •••• | •••• | •••• | •••• | 145 | Chinglepet, Tamil Nadu, India |
| RTL Technologies Private Limited | •••• | •••• | •••• | •••• | 27 | New Delhi, Delhi, India |
| Kalyx Networks Private Limited | •••• | •••• | •••• | •••• | - | Bangalore, Karnataka, India |
Peers are the five companies nearest above and the five nearest below Customer Analytics India by revenue in the Information Technology industry (IT Consulting and Services), from the latest filed financials of each company. Revenue, net profit, margin and growth of each peer are in the company report.
Auditor Details of Customer Analytics India Private Limited
Customer Analytics India Private Limited is audited by GOVIND AND BALA ASSOCIATES for the financial year 2022.
| Name | Status | Appointment Date | Cessation Date |
|---|---|---|---|
| GOVIND AND BALA ASSOCIATES | Locked | Locked | Locked |
Complete auditor history
Appointment and cessation dates and past auditor changes are in the company report.
- Appointment status
- Appointment dates
- Cessation dates
- Auditor changes
Verified entity values are shown only after access is granted.
Board of Directors of Customer Analytics India Private Limited
Customer Analytics India has 3 current directors and 1 former director. Current directors are listed first, with their designation and appointment date.
| Name | Designation | Appointment Date | Tenure | Status |
|---|---|---|---|---|
| Rajesh Balchandran Also directs: MSR Smart Office Private Limited | Director | 17 Aug 2017 | 9 Years 1 Months | Current |
| Swaminath Rajagopalan Also directs: MSR Smart Office Private Limited | Director | 01 Apr 2005 | 21 Years 6 Months | Current |
| Vijaya Ganapathi Kandhadai | Director | 27 Dec 1999 | 26 Years 9 Months | Current |
Ownership and Shareholding of Customer Analytics India Private Limited
Shareholding and ownership data
Promoter, institutional, public and beneficial ownership figures are in the company report.
- Ownership categories
- Historical changes
- Group structure
- FII and DII holdings
Verified entity values are shown only after access is granted.
Charges & Borrowings of Customer Analytics India Private Limited
Customer Analytics India Private Limited does not have any charges (loans) registered with the Registrar of Companies.
Deals & Funding of Customer Analytics India Private Limited
Customer Analytics India Private Limited has 2 deals on record (2 secondary share transfers); the latest was in March 2019.
Deals on record (2 of 2)
| When | Deal | Amount | Parties |
|---|---|---|---|
| Mar 2019 | Secondary share transfer | Undisclosed | Buyer: an individual Seller: an individual |
| Mar 2009 | Secondary share transfer | Undisclosed | Buyer: 2 individuals Seller: 3 individuals |
Full deal history
All 2 deals with amounts, valuations, instruments and every party are in the company report.
- Every funding round and share transfer
- Amounts and valuations
- Investors, buyers and sellers
- Instruments and deal dates
Verified entity values are shown only after access is granted.
Deal records are compiled from filings and public sources; amounts are shown only where the source reported them.
Associated Brands with Customer Analytics India Private Limited
Customer Analytics India operates one associated brand: Customer Analytics. Each brand links to its own profile.
| Brand | Description | Website |
|---|---|---|
| Customer behavior analytics and market intelligence services are provided. | customeranalytics.com |
Employees and EPFO Compliance at Customer Analytics India Private Limited
Customer Analytics India Private Limited has a workforce of 350 employees as of Apr 07, 2024.
Employee and EPFO history
Monthly headcount, contribution history and filing status are in the company report.
- Monthly headcount
- PF contributions
- ECR filing status
- Establishment history
Verified entity values are shown only after access is granted.
Recent Activity on Customer Analytics India Private Limited
Customer Analytics India Private Limited has 4 board changes on record since 1999: 3 appointments and 1 cessation. The latest: Savithri Rajagopalan ceased to be Director on 24 Aug 2017.
Credit Ratings, Litigation & Regulatory Alerts for Customer Analytics India Private Limited
Credit ratings, litigation, and regulatory alerts
Credit ratings, court records and regulatory alerts are in the company report.
- Rating history
- Court and tribunal cases
- Regulatory alerts
- Director-linked violations
Verified entity values are shown only after access is granted.
MSME Payment Delays by Customer Analytics India Private Limited
MSME payment history
Amounts due to small suppliers, the reasons given and MSME-1 filings are in the company report.
- Outstanding amounts
- Delay periods and reasons
- MSME-1 filing history
- Vendor payment signals
Verified entity values are shown only after access is granted.
Subsidiaries & Group Companies of Customer Analytics India Private Limited
Corporate group structure
Parent, subsidiary, associate and joint venture records with holdings are in the company report.
- Parent company
- Subsidiaries and ownership
- Associates and joint ventures
- Entity investments
Verified entity values are shown only after access is granted.
GST Compliance of Customer Analytics India Private Limited
Customer Analytics India has 3 GST registrations: 2 active and 1 cancelled or inactive.
| GSTIN | State | Status | Registered on |
|---|---|---|---|
| 33AABCT0422H2ZW | Tamil Nadu | Active | 12 Jul 2017 |
| 36AABCT0422H1ZR | Telangana | Active | 07 Sep 2019 |
GST registrations and filing compliance
State-wise GST registrations, return filing status and HSN or SAC codes are in the company report.
- GSTIN registrations
- State-wise filing status
- HSN and SAC details
- Tax jurisdiction records
Verified entity values are shown only after access is granted.
MCA Filings & Documents of Customer Analytics India Private Limited
MCA filings and documents
Filed forms, annual returns, financial statements and charge filings with their dates are in the company report.
- Incorporation documents
- Annual returns and statements
- Charge filings
- Complete filing index
Verified entity values are shown only after access is granted.
Frequently Asked Questions about Customer Analytics India Private Limited
Customer Analytics India is an active private limited company based in Chennai, Tamil Nadu, India. The company works in IT consulting and support services, within the information technology industry. It was incorporated on 27 December 1999 (27+ years old) and is registered under CIN U72300TN1999PTC043835.
Customer Analytics India reported revenue of ₹72.82 Cr for FY 2024 (down 25% YoY).
Customer Analytics India has 3 current directors:
- Rajesh Balchandran - Director
- Swaminath Rajagopalan - Director
- Vijaya Ganapathi Kandhadai - Director
Customer Analytics India reported a net profit of ₹3 Cr (net margin 4.1%) and EBITDA of ₹3.7 Cr (EBITDA margin 5.1%) for FY 2024, as per its filed financial statements.
The compounded annual growth rate (CAGR) of the revenue of Customer Analytics India is 5% over five years. In the latest year (FY 2024) revenue fell 25%. CAGR is the steady yearly rate that links the first and the last year.
The GSTIN of Customer Analytics India is 33AABCT0422H2ZW, registered in Tamil Nadu. The company has 3 GST registrations in all, of which 2 are active and 1 is cancelled or inactive. Other active GSTINs include 36AABCT0422H1ZR (Telangana).
The CIN (Corporate Identification Number) of Customer Analytics India is U72300TN1999PTC043835. It is issued by the Ministry of Corporate Affairs under the Companies Act, 2013, and uniquely identifies the company in India.
Customer Analytics India was incorporated on 27 December 1999, making it 27+ years old. It is registered with the Registrar of Companies, Chennai.
Customer Analytics India has 2 deals on record (2 secondary share transfers); the latest was in March 2019.
The peers of Customer Analytics India by revenue are S N A Infotech Private Limited, Nelito Systems Private Limited, Mnet Partner Technology Services (India) Private Limited, Apar Technologies Private Limited, Sequential Technology International (India) Private Limited and 5 more, all in the Information Technology industry (IT Consulting and Services).
Savithri Rajagopalan ceased to be Director on 24 Aug 2017. Rajesh Balchandran was appointed as Director on 17 Aug 2017. Swaminath Rajagopalan was appointed as Director on 01 Apr 2005. Customer Analytics India has 4 board changes on record in total.