About Teleperformance Global Services Private Limited
Data last updated:
Teleperformance Global Services Private Limited was a private limited company based in Mumbai, Maharashtra, India, operated as a subsidiary of Dutch Contact Centers (Dcc) B.V.. The company has been amalgamated - it was merged with another entity and no longer exists as a separate legal entity. It operated in the IT consulting and support services segment of the technology and IT services sector. It was incorporated on 17 April 2001.
The company was registered with the Registrar of Companies (ROC), Mumbai, under CIN U72900MH2001PTC232120. Its GSTIN is 27AABCV2572L1Z0 (Maharashtra). The company held 29 GST registrations, of which 17 are active.
The company had an authorised share capital of ₹189.47 Cr and a paid-up capital of ₹90.73 Cr. It was formerly known as Intelenet Global Services Private Limited and Voice Data Management Private Limited. It was led by directors including Anish Mukker and Vinod Mehta.
Its last annual general meeting (AGM) was held on 10 August 2023, and its latest financial statements are for the year ended 31 March 2023. The registered office was at Teleperformance Towers Plot Cst No. 1406 – A / 28 Mindspace Goregaon (West), Mumbai, Maharashtra, India – 400104.
As per the financials filed for FY 2023, the company reported a revenue of ₹3,214.16 Cr, a growth of 6% compared to the previous year. For the same year it recorded a net profit of ₹666.79 Cr (net margin 20.7%) and EBITDA of ₹491.07 Cr (EBITDA margin 15.3%). Revenue has declined at a compounded annual rate (CAGR) of 2% over three years.
The company had about 59,819 employees on its provident fund (EPFO) records before it was dissolved. Its group structure included 1 subsidiary.
The company was associated with 2 brands: Intelenet Global and Teleperformance. As per MCA filings, the company had satisfied charges of ₹401.39 Cr on record. Court records list 69 cases involving the company, including 22 filed by the company and 48 filed against it; 11 cases are pending.
The last known website on record is teleperformance.com.
Company details
Name history
Teleperformance Global Services has undergone 4 name changes throughout its history. The current legal name is Teleperformance Global Services Private Limited.
| Company Name | Status |
|---|---|
| Teleperformance Global Services Private Limited | Current |
| Intelenet Global Services Private Limited | Previous |
| Voice Data Management Private Limited | Previous |
| Serco Bpo Private Limited | Previous |
CIN history
Teleperformance Global Services has one previous CIN (Corporate Identification Number): U72900HR2001PTC034663. The current CIN is U72900MH2001PTC232120, which is the unique identifier assigned by the Registrar of Companies.
| CIN | Status |
|---|---|
| U72900MH2001PTC232120 | Current |
| U72900HR2001PTC034663 | Previous |
Contact details
Teleperformance Global Services Private Limited's registered office is in Mumbai, Maharashtra. Its website is teleperformance.com. Its e-mail address and telephone number are in the company report.
- Email
- Telephone
- Website
- Social Media
- Registered AddressTeleperformance Towers Plot Cst No. 1406 – A / 28 Mindspace Goregaon (West), Mumbai, Maharashtra, India – 400104
- IndustryInformation Technology, IT Consulting & Support Services
To see the full contact details of Teleperformance Global Services Private Limited, buy the company report.
- Company details, directors and signatories
- Historical financials and ratios
- Shareholding pattern and group structure
- Charges with holder and property details
- Legal cases, compliance and MCA filings
Brands
Teleperformance Global Services operates two associated brands: Intelenet Global and Teleperformance. Each brand links to its own profile.
| Brand | Description | Website |
|---|---|---|
| BPO Services | intelenetglobal.com | |
| Provider of business process outsourcing services | teleperformance.com |
Business activity
The main business activities of Teleperformance Global Services are support service to organizations and information and communication. In detail, this covers office administrative and other business activities including call centers, organising conventions, collection agencies, packaging activities etc. and data processing, hosting and related activities; web portal. 2 activity segments are registered with the MCA.
| Main activity group code | Main activity | Business activity code | Business activity | Share of turnover |
|---|---|---|---|---|
| N | Support service to Organizations | N6 | Office administrative and other business activities including call centers, organising conventions, collection agencies, packaging activities etc. | |
| J | Information and communication | J7 | Data processing, hosting and related activities; web portal |
To see the full business activity and turnover split of Teleperformance Global Services Private Limited, buy the company report.
Financials of Teleperformance Global Services Private Limited
FY 2023 filings availableTeleperformance Global Services Private Limited reported revenue of ₹3,214.16 Cr (up 6% YoY) for FY 2023.
Compounded Annual Growth Rate (CAGR)
Revenue rose 6% in the latest year, though over three years it has declined at a compounded annual rate (CAGR) of 2%. EBITDA fell 28% in the latest year. Three- and five-year figures are compounded annual growth rates (CAGR): the steady yearly rate that links the first and the last year. All are worked out from the filed statements.
Financial Statement Summary
| Metrics | FY 2022-23 | FY 2021-22 | FY 2020-21 | FY 2019-20 | FY 2018-19 |
|---|---|---|---|---|---|
| Profit and Loss Statement | |||||
| Revenue from Operations | |||||
| Other Income | |||||
| Total Revenue | ₹3,214.16 Cr | ||||
| Cost of Materials Consumed | |||||
| Employee Benefit Expense | |||||
| Finance Costs | |||||
| Depreciation and Amortisation | |||||
| Other Expenses | |||||
| Total Expenses | |||||
| EBITDA | ₹491.07 Cr | ||||
| Profit Before Tax | |||||
| Tax Expense | |||||
| Net Profit (PAT) | ₹666.79 Cr | ||||
| Balance Sheet | |||||
| Share Capital | |||||
| Reserves and Surplus | |||||
| Net Worth (Total Equity) | |||||
| Long-term Borrowings | |||||
| Short-term Borrowings | |||||
| Trade Payables | |||||
| Total Liabilities | |||||
| Fixed Assets | |||||
| Investments | |||||
| Inventories | |||||
| Trade Receivables | |||||
| Cash and Bank Balance | |||||
| Total Assets | |||||
Financial Ratios
| Metrics | FY 2022-23 | FY 2021-22 | FY 2020-21 | FY 2019-20 | FY 2018-19 |
|---|---|---|---|---|---|
| Profitability | |||||
| EBITDA Margin | 15.3% | ||||
| Net Profit Margin | 20.7% | ||||
| Return on Equity (ROE) | |||||
| Return on Capital Employed (ROCE) | |||||
| Return on Assets (ROA) | |||||
| Liquidity and Debt | |||||
| Current Ratio | |||||
| Quick Ratio | |||||
| Debt-to-Equity Ratio | |||||
| Interest Coverage Ratio | |||||
| Efficiency and Growth | |||||
| Asset Turnover | |||||
| Receivable Days | |||||
| Payable Days | |||||
| Inventory Days | |||||
| Revenue Growth | |||||
| Net Profit Growth | |||||
To see the full financial statements and ratios of Teleperformance Global Services Private Limited, buy the company report.
Board of directors and KMP of Teleperformance Global Services Private Limited
Teleperformance Global Services Private Limited currently reports 5 directors and 2 key managerial personnel. 31 former directors have served the organization.
| Name | Designation | Appointment Date | Tenure | Status |
|---|---|---|---|---|
| Teri Elaine Obrien Ratto | Additional Director | 18 Aug 2023 | 3 Years 2 Months | As last reported |
| Anish Mukker | Director | 01 Jul 2022 | 4 Years 4 Months | As last reported |
| Vinod Mehta | Director | 01 Nov 2022 | 4 Years 0 Months | As last reported |
| Brahmananda Yeshwant Sanil | Cfo | 01 Jul 2022 | 4 Years 4 Months | As last reported |
| Bhupender Singh | Director | 04 Oct 2018 | 8 Years 0 Months | As last reported |
| Vishal Chhabra | Company Secretary | 12 Apr 2019 | 7 Years 6 Months | As last reported |
Auditor
Teleperformance Global Services Private Limited is audited by B S R & Co. LLP for the financial year 2023.
| Auditor firm | Financial year | Firm registration number |
|---|---|---|
| B S R & Co. LLP | FY 2023 | 101248W/W-100022 |
Shareholding
The shareholding of Teleperformance Global Services Private Limited is on record for 5 financial years, the latest being FY 2023, split between promoters, domestic institutions, foreign institutions, public shareholders and others.
| Shareholder category | FY 2023 | FY 2022 | FY 2021 | FY 2020 | FY 2019 |
|---|---|---|---|---|---|
| Promoters | |||||
| Domestic institutional investors (DII) | |||||
| Foreign institutional investors (FII) | |||||
| Public | |||||
| Others |
To see the full shareholding pattern of Teleperformance Global Services Private Limited, buy the company report.
Charges & borrowings
| Date | Charge ID | Lender | Amount | Status | Modified or satisfied on |
|---|---|---|---|---|---|
| 04 Aug 2021 | 100473240 | Others | ₹30 Cr | Satisfied | |
| 28 Mar 2016 | 100021601 | Others | ₹55 Cr | Satisfied | |
| 22 Dec 2015 | 10613736 | The Hongkong and Shanghai Banking Corporation Limited | ₹5 Cr | Satisfied | |
| 31 Mar 2010 | 10210811 | Dbs Bank Ltd | ₹24 Cr | Satisfied | |
| 07 Oct 2009 | 10182542 | Citibank N. A. | ₹26.95 Cr | Satisfied |
To see the full charge records of Teleperformance Global Services Private Limited, buy the company report.
Total charge records: 24 View all charges
Legal cases
Teleperformance Global Services Private Limited has 69 court cases on record: 22 filed by Teleperformance Global Services, 48 filed against it. 11 cases are pending and 58 are disposed.
Cases by court
| Court | Cases | Against the company | Pending |
|---|---|---|---|
| District courts | 39 | 33 | 7 |
| High courts | 26 | 12 | 4 |
| Supreme Court | 3 | 3 | 0 |
| NCLT | 1 | 0 | 0 |
Cases on record (5 of 69)
| Court | Type of case | Party | Status |
|---|---|---|---|
| High Court, PUNJAB | Writ petition | Filed against the company by Punjab State Power Corporation Limited and Others and 177 others | Disposed |
| High Court, PUNJAB | Writ petition | Filed by the company against Punjab State Power Corporation Limited and Others and 5 others | Disposed |
| District court, Gurugram, Haryana | Civil miscellaneous application | Filed against the company by Aviva Life Insurance Company India Limited | Disposed |
| District court, South East, Delhi | Commercial suit | Filed against the company by Aviva Life Insurance Company India Ltd. Through Its Authorized Representative Rishi Chadha | Disposed |
| District court, Gurugram, Haryana | Civil suit | Filed against the company by Aviva Life Insurance Company India Ltd. | Disposed |
To see the full case history of Teleperformance Global Services Private Limited, buy the company report.
Case records are compiled from court listings and may lag the court's own records. A case filed against a company is not a finding against it.
MSME payment delays
Teleperformance Global Services Private Limited has 12 MSME Form 1 returns on record between 2019 and 2023, listing 7,217 overdue payments to 526 micro and small suppliers. Companies must report dues to micro and small suppliers that stay unpaid for more than 45 days in a half-yearly MSME Form 1 return.
Suppliers with reported dues (5 of 526)
| Supplier | Amount due | Due since | Reported on |
|---|---|---|---|
| Tip Top Enterprisesc.C.592 A/C TJSB Main Branch | |||
| Lithium Urban Technologies Private Limited | |||
| Shree Satguru Infocom Private Limited | |||
| Infinity Infotech Parks Limited | |||
| an individual supplier |
To see the full MSME payment records of Teleperformance Global Services Private Limited, buy the company report.
Individuals and sole proprietors among the suppliers are not named.
Group structure & subsidiaries
Teleperformance Global Services has 1 subsidiary company. This group structure data is as of FY 2023. The table lists each entity with its relationship and holding.
| Company Name | CIN | Shares held |
|---|---|---|
| Teleperformance Business Services India Limited | U72900MH2005PLC157255 |
To see the full group structure of Teleperformance Global Services Private Limited, buy the company report.
Employees & EPFO
Teleperformance Global Services Private Limited has a workforce of 59,819 employees on its EPFO records as of Apr 06, 2024, across 3 active EPFO establishments.
GST
Teleperformance Global Services has 29 GST registrations: 17 active and 12 cancelled or inactive. The first 4 active GSTINs are listed below.
| GSTIN | State | Status | Registered on |
|---|---|---|---|
| 27AABCV2572L1Z0 | Maharashtra | Active | 01 Jul 2017 |
| 03AABCV2572L1ZA | Punjab | Active | 01 Jul 2017 |
| 06AABCV2572L1Z4 | Haryana | Active | 01 Jul 2017 |
| 07AABCV2572L1Z2 | Delhi | Active | 01 Jul 2017 |
To see the full GST registrations and return filing status of Teleperformance Global Services Private Limited, buy the company report.
Recent activity
Teleperformance Global Services Private Limited has 37 board changes on record since 2009: 7 appointments and 30 cessations. The latest: Teri Elaine Obrien Ratto was appointed as Additional Director on 18 Aug 2023.
78 earlier events are in the company report.
News
Frequently asked questions
Teleperformance Global Services has been "Amalgamated" (merged) as per MCA records. The company was combined with another entity and no longer exists as a separate legal entity. Business activities, if any, continue under the successor entity.
Teleperformance Global Services was a private limited company based in Mumbai, Maharashtra, India. The company worked in IT consulting and support services, within the information technology industry. It was incorporated on 17 April 2001 and is registered under CIN U72900MH2001PTC232120. The company is recorded as amalgamated in MCA records and no longer exists as a legal entity.
Teleperformance Global Services was incorporated on 17 April 2001. It is registered with the Registrar of Companies, Mumbai.
Teleperformance Global Services had 7 directors and KMP:
- Teri Elaine Obrien Ratto - Additional Director
- Anish Mukker - Director
- Vinod Mehta - Director
- Bhupender Singh - Director
- Olivier Claude Jean Rigaudy - Director
- Brahmananda Yeshwant Sanil - Cfo
- Vishal Chhabra - Company Secretary
The CIN (Corporate Identification Number) of Teleperformance Global Services is U72900MH2001PTC232120. It is issued by the Ministry of Corporate Affairs under the Companies Act, 2013, and uniquely identifies the company in India.
The registered office of Teleperformance Global Services is at Teleperformance Towers Plot Cst No. 1406 – A 28 Mindspace Goregaon West, Mumbai, Maharashtra, India – 400104.
Teleperformance Global Services can be reached through the website teleperformance.com. Its registered office is in Mumbai, Maharashtra, India.
The latest financial statements of Teleperformance Global Services on record with the MCA are for the year ended 31 March 2023. Its last annual general meeting was held on 10 August 2023. Year-wise statements from 2015 are in the company report.
The GSTIN of Teleperformance Global Services is 27AABCV2572L1Z0, registered in Maharashtra. The company has 29 GST registrations in all, of which 17 are active and 12 are cancelled or inactive. Other active GSTINs include 03AABCV2572L1ZA (Punjab), 06AABCV2572L1Z4 (Haryana), 07AABCV2572L1Z2 (Delhi).
Teleperformance Global Services operated in the information technology industry, in the IT consulting and support services segment.
Teleperformance Global Services has 12 MSME Form 1 returns on record between 2019 and 2023, listing 7,217 overdue payments to 526 micro and small suppliers. The latest return was filed on 29 Aug 2023.
Sample company reports
The same report you get when you buy one: financials, directors, ownership, deals, charges, legal cases, brands and filings, with the Excel workbook alongside.
