About Aspect Contact Center Software India Private Limited
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Aspect Contact Center Software India Private Limited is a private limited company based in Bangalore, Karnataka, India, a subsidiary of Davox International Holdings Llc. It operates in the IT consulting and support services segment of the technology and IT services sector. It was incorporated on 23 October 2001 and has been in existence for over 25 years.
The company is registered with the Registrar of Companies (ROC), Bangalore, under CIN U72200KA2001PTC124689. Its GSTIN is 29AABCD4039Q1Z6 (Karnataka). The company holds 3 GST registrations, all of them active.
The company has an authorised share capital of ₹1.5 Cr and a paid-up capital of ₹40.25 Lakh. It was formerly known as Davox India Private Limited and Concerto Software India Private Limited. It is led by directors including Kotamraju Gaurav Rao and Michael Philip Gruet.
Its last annual general meeting (AGM) was held on 30 September 2025, and its latest financial statements are for the year ended 31 March 2025. The registered office is at 2nd Floor Embassy Star No.8 Palace Road, Bangalore, Karnataka, India – 560052.
As per the financials filed for FY 2024, the company reported a revenue of ₹12.55 Cr, a decline of 4% compared to the previous year. For the same year it recorded a net profit of ₹1.3 Cr (net margin 10.4%) and EBITDA of ₹1.94 Cr (EBITDA margin 15.5%). Revenue has declined at a compounded annual rate (CAGR) of 17% over three years and 20% over five years.
The company has about 14 employees on its provident fund (EPFO) records.
The company is associated with 2 brands: Alvaria and Aspect. Court records list 2 cases involving the company, including 2 filed by the company; 2 cases are pending.
The current compliance status is marked as compliant by the Registrar of Companies. For more details, the company can be reached via its website aspect.com.
Company details
Name history
Aspect Contact Center Software India has undergone 2 name changes throughout its history. The company was previously known as Davox India Private Limited, and Concerto Software India Private Limited. The current legal name is Aspect Contact Center Software India Private Limited.
| Company Name | Status |
|---|---|
| Aspect Contact Center Software India Private Limited | Current |
| Davox India Private Limited | Previous |
| Concerto Software India Private Limited | Previous |
CIN history
Aspect Contact Center Software India has 2 previous CINs, indicating changes in the company's corporate structure or registration details. The current CIN is U72200KA2001PTC124689, which is the unique identifier assigned by the Registrar of Companies.
| CIN | Status |
|---|---|
| U72200KA2001PTC124689 | Current |
| U72200DL2001PTC112927 | Previous |
| U72200HR2001PTC043555 | Previous |
Contact details
Aspect Contact Center Software India Private Limited's registered office is in Bangalore, Karnataka. Its website is aspect.com. Its e-mail address and telephone number are in the company report.
- Email
- Telephone
- Website
- Social Media
- Registered Address2nd Floor Embassy Star No.8 Palace Road, Bangalore, Karnataka, India – 560052
- IndustryInformation Technology, IT Consulting & Support Services
To see the full contact details of Aspect Contact Center Software India Private Limited, buy the company report.
- Company details, directors and signatories
- Historical financials and ratios
- Shareholding pattern and group structure
- Charges with holder and property details
- Legal cases, compliance and MCA filings
Brands
Aspect Contact Center Software India operates two associated brands: Alvaria and Aspect. Each brand links to its own profile.
| Brand | Description | Website |
|---|---|---|
| Provider of customer experience management platform | alvaria.com | |
| Contact center and unified communications software are provided by Aspect. | aspect.com |
Business activity
The main business activity of Aspect Contact Center Software India is professional, scientific and technical. In detail, this covers other professional, scientific and technical activities.
| Main activity group code | Main activity | Business activity code | Business activity | Share of turnover |
|---|---|---|---|---|
| M | Professional, Scientific and Technical | M9 | Other professional, scientific and technical activities |
To see the full business activity and turnover split of Aspect Contact Center Software India Private Limited, buy the company report.
Financials of Aspect Contact Center Software India Private Limited
FY 2025 filings availableAspect Contact Center Software India Private Limited reported revenue of ₹12.55 Cr (down 4% YoY) for FY 2024.
Compounded Annual Growth Rate (CAGR)
Revenue has declined at a compounded annual rate (CAGR) of 20% over five years, including a 4% fall in the latest year. EBITDA fell 8% in the latest year. Three- and five-year figures are compounded annual growth rates (CAGR): the steady yearly rate that links the first and the last year. All are worked out from the filed statements.
Financial Statement Summary
| Metrics | FY 2023-24 | FY 2022-23 | FY 2021-22 | FY 2020-21 | FY 2019-20 |
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| EBITDA | ₹1.94 Cr | ||||
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| Net Profit (PAT) | ₹1.3 Cr | ||||
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Financial Ratios
| Metrics | FY 2023-24 | FY 2022-23 | FY 2021-22 | FY 2020-21 | FY 2019-20 |
|---|---|---|---|---|---|
| Profitability | |||||
| EBITDA Margin | 15.5% | ||||
| Net Profit Margin | 10.4% | ||||
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To see the full financial statements and ratios of Aspect Contact Center Software India Private Limited, buy the company report.
Board of directors of Aspect Contact Center Software India Private Limited
Aspect Contact Center Software India has 3 current directors and 15 former directors. Current directors are listed first, with their designation and appointment date.
| Name | Designation | Appointment Date | Tenure | Status |
|---|---|---|---|---|
| Kotamraju Gaurav Rao | Director | 04 Feb 2020 | 6 Years 9 Months | Current |
| Michael Philip Gruet Also directs: Aspect Technology Center (India) Private Limited | Director | 29 Sep 2023 | 3 Years 1 Months | Current |
| Lynn Seymour Parkin Also directs: Aspect Technology Center (India) Private Limited | Director | 11 Sep 2023 | 3 Years 2 Months | Current |
Auditor
Aspect Contact Center Software India Private Limited is audited by S R BATLIBOI & ASSOCIATES LLP for the financial year 2023.
| Auditor firm | Financial year | Firm registration number |
|---|---|---|
| S R BATLIBOI & ASSOCIATES LLP | FY 2023 | 101049W |
Shareholding
The shareholding of Aspect Contact Center Software India Private Limited is on record for 5 financial years, the latest being FY 2023, split between promoters, domestic institutions, foreign institutions, public shareholders and others.
| Shareholder category | FY 2023 | FY 2021 | FY 2020 | FY 2019 | FY 2018 |
|---|---|---|---|---|---|
| Promoters | |||||
| Domestic institutional investors (DII) | |||||
| Foreign institutional investors (FII) | |||||
| Public | |||||
| Others |
To see the full shareholding pattern of Aspect Contact Center Software India Private Limited, buy the company report.
Legal cases
Aspect Contact Center Software India Private Limited has 2 court cases on record: 2 filed by Aspect Contact Center Software India. All cases are pending.
Cases by court
| Court | Cases | Against the company | Pending |
|---|---|---|---|
| High courts | 2 | 0 | 2 |
Cases on record (2 of 2)
| Court | Type of case | Party | Status |
|---|---|---|---|
| High Court, KARNATAKA | Writ petition | Filed by the company against Union of India and 5 others | Pending |
| High Court, KARNATAKA | Writ petition | Filed by the company against individuals | Pending |
To see the full case history of Aspect Contact Center Software India Private Limited, buy the company report.
Case records are compiled from court listings and may lag the court's own records. A case filed against a company is not a finding against it.
MSME payment delays
No delayed payments to MSME suppliers are on our record for Aspect Contact Center Software India Private Limited; the supplier-wise MSME Form 1 check is in the company report Buy the company report.
Employees & EPFO
Aspect Contact Center Software India Private Limited has a workforce of 14 employees on its EPFO records as of May 2026, across 2 active EPFO establishments.
Headcount by financial year
| Financial year | Employees (EPFO) |
|---|---|
| FY 2026-27 | 14 |
| FY 2025-26 | |
| FY 2024-25 | |
| FY 2023-24 | |
| FY 2022-23 | |
| FY 2021-22 | |
| FY 2020-21 | |
| FY 2019-20 | |
| FY 2018-19 | |
| FY 2017-18 | |
| FY 2016-17 | |
| FY 2014-15 |
To see the full employee and EPFO history of Aspect Contact Center Software India Private Limited, buy the company report.
GST
Aspect Contact Center Software India has 3 GST registrations: 3 active.
| GSTIN | State | Status | Registered on |
|---|---|---|---|
| 29AABCD4039Q1Z6 | Karnataka | Active | 29 Aug 2017 |
| 06AABCD4039Q1ZE | Haryana | Active | 01 Jul 2017 |
| 27AABCD4039Q1ZA | Maharashtra | Active | 07 Sep 2017 |
To see the full GST registrations and return filing status of Aspect Contact Center Software India Private Limited, buy the company report.
Recent activity
Aspect Contact Center Software India Private Limited has 33 board changes on record since 2001: 18 appointments and 15 cessations. The latest: Michael Philip Gruet was appointed as Director on 29 Sep 2023.
24 earlier events are in the company report.
News
Frequently asked questions
Aspect Contact Center Software India is an active private limited company based in Bangalore, Karnataka, India. The company works in IT consulting and support services, within the information technology industry. It was incorporated on 23 October 2001 (25+ years old) and is registered under CIN U72200KA2001PTC124689.
Aspect Contact Center Software India has 3 current directors:
- Kotamraju Gaurav Rao - Director
- Michael Philip Gruet - Director
- Lynn Seymour Parkin - Director
The latest financial statements of Aspect Contact Center Software India on record with the MCA are for the year ended 31 March 2025. Its last annual general meeting was held on 30 September 2025. Year-wise statements from 2015 are in the company report.
The GSTIN of Aspect Contact Center Software India is 29AABCD4039Q1Z6, registered in Karnataka. The company has 3 GST registrations in all, of which 3 are active. Other active GSTINs include 06AABCD4039Q1ZE (Haryana), 27AABCD4039Q1ZA (Maharashtra).
The CIN (Corporate Identification Number) of Aspect Contact Center Software India is U72200KA2001PTC124689. It is issued by the Ministry of Corporate Affairs under the Companies Act, 2013, and uniquely identifies the company in India.
Aspect Contact Center Software India has 2 court cases on record: 2 filed by the company. 2 are pending.
Aspect Contact Center Software India was incorporated on 23 October 2001, making it 25+ years old. It is registered with the Registrar of Companies, Bangalore.
Michael Philip Gruet was appointed as Director on 29 Sep 2023. Lynn Seymour Parkin was appointed as Director on 11 Sep 2023. Sherri Lynn Moyen ceased to be Director on 11 Sep 2023. Aspect Contact Center Software India has 33 board changes on record in total.
Aspect Contact Center Software India can be reached through the website aspect.com. Its registered office is in Bangalore, Karnataka, India.
The registered office of Aspect Contact Center Software India is at 2nd Floor Embassy Star No.8 Palace Road, Bangalore, Karnataka, India – 560052.
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