About 24-7 Intouch
24-7 Intouch is a company based in Winnipeg (Canada) founded in 2000 by Jeff Fettes and Greg Fettes.. The company has 6,635 employees as of April 08, 2024. 24-7 Intouch has completed 2 acquisitions, including Goodbay Technologies and Knoah. 24-7 Intouch offers products and services including Digital CX and Back Office Processing.
- Headquarter Winnipeg, Canada
- Employees 6635 as on 08 Apr, 2024
- Founders Jeff Fettes, Greg Fettes
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Phone
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Website
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Social
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- Legal Name 24-7 Intouch India Private Limited
- Date of Incorporation 27 Aug, 2001
- Jurisdiction Hyderabad, Telangana, India
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Annual Revenue
$23.68 M (USD)59.26as on Mar 31, 2022
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Net Profit
$2.56 M (USD)54.18as on Mar 31, 2022
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EBITDA
$4.73 M (USD)79.03as on Mar 31, 2022
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Latest Funding Round
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Investors
Penfund
& 1 more
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Employee Count
6635
as on Apr 08, 2024
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Investments & Acquisitions
Goodbay Technologies
& 1 more
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Products & Services of 24-7 Intouch
24-7 Intouch offers a comprehensive portfolio of products and services, including Digital CX and Back Office Processing. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Seamless, AI-powered customer experiences are delivered across channels like chat and voice to boost engagement and support.
Efficiency in transaction processing and revenue cycle management is achieved through intelligent automation and analytics.
Funding Insights of 24-7 Intouch
- Total Funding Total Funding
- Total Rounds 2
- Last Round Last Round
- First Round First Round
- Investors Count 2
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Oct, 2021 | Amount | Debt – Conventional - 24-7 Intouch | Valuation |
investors |
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| Feb, 2016 | Amount | Series A - 24-7 Intouch | Valuation |
investors |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in 24-7 Intouch
24-7 Intouch has secured backing from 2 investors, including venture fund investors. Prominent investors backing the company include Penfund and Trilantic Capital Partners North America. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Penfund is engaged in direct lending to middle-market companies.
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Founded Year | Domain | Location | |
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Private equity investments are targeted at North American companies.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by 24-7 Intouch
24-7 Intouch has strategically engaged in corporate development activities, having acquired 2 companies. Notable acquisitions include Goodbay Technologies and Knoah. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Diversified BPO services are provided to various clients.
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2002 | ||||
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Mobile reporting solutions are offered for BPO and contact centers.
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2001 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - 24-7 Intouch
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
24-7 Intouch Comparisons
Competitors of 24-7 Intouch
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Frequently Asked Questions about 24-7 Intouch
When was 24-7 Intouch founded?
24-7 Intouch was founded in 2000 and raised its 1st funding round 16 years after it was founded.
Where is 24-7 Intouch located?
24-7 Intouch is headquartered in Winnipeg, Canada. It is registered at Winnipeg, Manitoba, Canada.
Who is the current CEO of 24-7 Intouch?
Greg Fettes is the current CEO of 24-7 Intouch. They have also founded this company.
How many employees does 24-7 Intouch have?
As of Apr 08, 2024, the latest employee count at 24-7 Intouch is 6,635.
What is the annual revenue of 24-7 Intouch?
Annual revenue of 24-7 Intouch is $23.68M as on Mar 31, 2022.
What does 24-7 Intouch do?
The company was founded in 2000 and is headquartered in Winnipeg, Manitoba, Canada. Operations focus on the customer service outsourcing sector, where contact center and call center support are managed. Additional services encompass email response handling, live chat support, social customer care, and overall customer experience management. These offerings are delivered to clients across various industries from the primary base in Canada.
What products or services does 24-7 Intouch offer?
24-7 Intouch offers Digital CX and Back Office Processing.
How many acquisitions has 24-7 Intouch made?
24-7 Intouch has made 2 acquisitions, including Goodbay Technologies, and Knoah.
Who are 24-7 Intouch's investors?
24-7 Intouch has 2 investors. Key investors include Penfund, and Trilantic Capital Partners North America.
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