About 24-7 Intouch
24-7 Intouch is a company based in Winnipeg (Canada) founded in 2000 by Jeff Fettes and Greg Fettes. The company has 6,635 employees. 24-7 Intouch has completed 2 acquisitions, including Goodbay Technologies and Knoah. 24-7 Intouch offers products and services including Digital CX and Back Office Processing.
- Headquarter Winnipeg, Canada
- Employees 6,635
- Founders Jeff Fettes, Greg Fettes
- Website category Computers Electronics and Technology · Telecommunications
- Phone•••• ••••
- Website 24-7intouch.com
- Social LinkedIn X Facebook Instagram YouTube
- Legal Name 24-7 Intouch India Private Limited
- Date of Incorporation 27 Aug, 2001
- Jurisdiction Hyderabad, Telangana, India
- Annual Revenue₹501 Cr
FY 2025 · +15% YoY
- Net Profit₹46.61 Cr
FY 2025 · 9% margin
- EBITDA₹91.72 Cr
FY 2025 · 18% margin
- InvestorsPenfund
& 1 more
- Employee Count6,635
- Investments & AcquisitionsGoodbay Technologies
& 1 more
Associated legal entities of 24-7 Intouch
24-7 Intouch operates through 24-7 Intouch India Private Limited (active). Its filings, financials, charges and directors are on the company page.
| Legal entity | Status | Incorporated | Registered in | Revenue (FY 2025) | Employees | Directors | Company page |
|---|---|---|---|---|---|---|---|
| 24-7 Intouch India Private Limited CIN U72200TG2001PTC037193 | Active | 27 Aug 2001 | Hyderabad, Telangana | ₹501 Cr | 6,635 | 3 | View details |
Products & Services of 24-7 Intouch
24-7 Intouch offers a comprehensive portfolio of products and services, including Digital CX and Back Office Processing.
Seamless, AI-powered customer experiences are delivered across channels like chat and voice to boost engagement and support.
Efficiency in transaction processing and revenue cycle management is achieved through intelligent automation and analytics.
Apps and channels of 24-7 Intouch
its YouTube channel IntouchCX has 1.3K subscribers and 5 videos.
Videos from 24-7 Intouch
The most watched videos on 24-7 Intouch's YouTube channel, IntouchCX (1.3K subscribers). Click a video to play it here.
More on IntouchCX.
Funding Insights of 24-7 Intouch
- Total Rounds 2
- Investors Count 2
All 2 funding rounds of 24-7 Intouch with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Oct 2021 | – | Debt – Conventional | – | – | |
| Feb 2016 | – | Series A | – | – |
2 investors in total: 2 institutional.
Investors in 24-7 Intouch
24-7 Intouch has secured backing from 2 investors, including venture fund investors. Prominent investors backing the company include Penfund and Trilantic Capital Partners North America.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Penfund is engaged in direct lending to middle-market companies. | – | penfund.com | Toronto, Canada | |
Private equity investments are targeted at North American companies. | – | trilanticnorthamerica.com | New York, United States |
Investor details for 24-7 Intouch
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
Verified entity values are shown only after access is granted.
Board of directors of 24-7 Intouch India Private Limited (24-7 Intouch)
24-7 Intouch India Private Limited is the primary company behind 24-7 Intouch. The board of 24-7 Intouch India Private Limited currently have 3 directors; the longest-serving is Shane Philip Kozlowich, appointed in 2020. 9 earlier directors have ceased.
| Director | Designation | Appointed | Tenure | Entity |
|---|---|---|---|---|
| Shane Philip Kozlowich DIN 08760420 | Director | 30 Jun 2020 | 6 yrs 3 mo | 24-7 Intouch India Private Limited |
| Mitul Kotecha DIN 08760422 | Director | 30 Jun 2020 | 6 yrs 3 mo | 24-7 Intouch India Private Limited |
| Mahesh Ramchandra Joshi DIN 11298009 | Additional Director | 15 Sep 2025 | 1 yr | 24-7 Intouch India Private Limited |
People of 24-7 Intouch
2 people are tracked at 24-7 Intouch (2 in leadership); the tracked headcount is 6,635.
| Name | Role | Group |
|---|---|---|
Jeff Fettes | Co-Founder & President | Leadership |
Greg Fettes | Co-Founder & CEO | Leadership |
Complete people profiles for 24-7 Intouch
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Financials of 24-7 Intouch
Figures of 24-7 Intouch India Private Limited, the primary company behind 24-7 Intouch, for FY 2025. Revenue was ₹501 Cr (+15% year on year). Net profit was ₹46.61 Cr (9% margin). EBITDA was ₹91.72 Cr (18% margin). Revenue has grown at a compounded annual rate of +37% over three years and +35% over five years.
- ₹501 CrRevenue · FY 2025 · +15% YoY
- ₹46.61 CrNet profit · 9% margin
- ₹91.72 CrEBITDA · 18% margin
- ₹99,000Paid-up capital
- 6,635Employees (provident fund records)
- +37%Revenue CAGR, 3 years
- +35%Revenue CAGR, 5 years
Balance sheet, profit and loss, cash flow and ratios of 24-7 Intouch India Private Limited are on its company page.
Detailed financial statements for 24-7 Intouch
Statement rows, ratios, five-year trends and downloadable financials of the group companies require an active premium plan.
- Statement rows
- Financial ratios
- Five-year trends
- Downloads
Verified entity values are shown only after access is granted.
Investments & Acquisitions by 24-7 Intouch
24-7 Intouch has strategically engaged in corporate development activities, having acquired 2 companies. Notable acquisitions include Goodbay Technologies and Knoah.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Diversified BPO services are provided to various clients. | goodbaytech.com | Chicago, United States | 2002 | Oct 2021 | •••• | |
Mobile reporting solutions are offered for BPO and contact centers. | knoah.com | Las Vegas, United States | 2001 | Feb 2020 | •••• |
Complete acquisition details for 24-7 Intouch
Acquired stakes, deal sources and the complete acquisition history require an active premium plan.
- Acquired stakes
- Deal sources
- Complete history
- Exports
Verified entity values are shown only after access is granted.
Timeline of 24-7 Intouch
5 dated milestones of 24-7 Intouch across 21 years, from founding to its latest funding, stage changes and deals.
- Founded 24-7 Intouch is founded.
- Funding First funding round.
- Acquisition Acquires Knoah.
- Acquisition Acquires Goodbay Technologies.
- Funding Latest funding round, Debt – Conventional,.
Web traffic of 24-7 Intouch
The website of 24-7 Intouch (24-7intouch.com) receives about 172.5K visits a month and ranks #1,086,362 among all websites worldwide, #5,220 in Telecommunications.
- Monthly visits172.5K
▲ 481.7% vs previous month
- Unique visitors10.8K
per month
- Global rank#1,086,362
among all websites
- Category rank#5,220
Computers Electronics and Technology · Telecommunications
- Bounce rate52%
- Pages per visit1.7
- Average visit1 min 11 sec
- DevicesDesktop 37% · Mobile 63%
Websites whose visitors overlap most with 24-7 Intouch. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
globalresponse.com | globalresponse.com | 100% | – | #2,573,149 | – |
touchstar.com | touchstar.com | 99% | – | – | – |
| americall.com | 96% | – | – | View details | |
callcenterguide.com | callcenterguide.com | 85% | – | – | – |
| yourccsteam.com | 79% | 2.7K | #6,606,980 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 14 similar websites and full traffic analytics for 24-7 Intouch
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 14 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
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Frequently Asked Questions about 24-7 Intouch
24-7 Intouch was founded in 2000 and raised its 1st funding round 16 years after it was founded.
24-7 Intouch is headquartered in Winnipeg, Canada. It is registered at Winnipeg, Manitoba, Canada.
Greg Fettes is the current CEO of 24-7 Intouch. They have also founded this company.
24-7 Intouch has 6,635 employees.
The primary company behind 24-7 Intouch, 24-7 Intouch India Private Limited, reported revenue of ₹501 Cr for FY 2025, up 15% year on year.
The company was founded in 2000 and is headquartered in Winnipeg, Manitoba, Canada. Operations focus on the customer service outsourcing sector, where contact center and call center support are managed. Additional services encompass email response handling, live chat support, social customer care, and overall customer experience management. These offerings are delivered to clients across various industries from the primary base in Canada.
24-7 Intouch offers Digital CX and Back Office Processing.
24-7 Intouch has made 2 acquisitions, including Goodbay Technologies, and Knoah.
24-7 Intouch has 2 investors. Key investors include Penfund, and Trilantic Capital Partners North America.
24-7 Intouch operates through 24-7 Intouch India Private Limited.
The legal entities of 24-7 Intouch currently have 3 directors, including Shane Philip Kozlowich, Mitul Kotecha, Mahesh Ramchandra Joshi.
The website of 24-7 Intouch receives about 173 thousand visits a month and ranks #1,086,362 among all websites worldwide.