About Craft CXM
Craft CXM is a Business Services company based in Melbourne (Australia) founded in 2016. It provides strategic consulting, implementation, and operations for customer experience management. It operates on a B2B model in Business Services and Technology sectors. Its Indian entity Craft Cxm Services India Private Limited reported revenue of ₹5.42 Cr. Craft CXM offers products and services including Strategic Consulting, Implementation Services, and CXM Operations. Its focus areas include Consulting Tech, Customer Experience, Management Solutions and Analytics Tech.
Company details
Craft CXM specializes in enhancing customer experiences by transforming data into actionable insights using strategic frameworks and predictive modeling. They offer services like implementation of tailored solutions, omni-channel design, and performance measurement across various channels. The company focuses on business transformations and analytics, serving clients worldwide through consulting and operational support, ensuring consistent and personalized interactions at scale.
- Headquarters Melbourne, Australia
- SectorsBusiness ServicesTechnology
- Email••••••••
- Website craftcxm.com
- Social LinkedIn
- Legal Name Craft Cxm Services India Private Limited
- Date of Incorporation 05 Jan, 2024
- Jurisdiction Mumbai, Maharashtra, India
- Indian entity revenue₹5.42 Cr
FY 2025
- Indian entity net profit₹58.3 Lakh
FY 2025 · 11% margin
- Indian entity EBITDA₹85.8 Lakh
FY 2025 · 16% margin
Associated legal entities of Craft CXM
Craft CXM operates through Craft Cxm Services India Private Limited (active). Its filings, financials, charges and directors are on the company page.
| Legal entity | Status | Incorporated | Registered in | Revenue (FY 2025) | Employees | Directors | Company page |
|---|---|---|---|---|---|---|---|
| Craft Cxm Services India Private Limited CIN U62013MH2024FTC416820 | Active | 05 Jan 2024 | Mumbai, Maharashtra | ₹5.4 Cr | 2 | View details |
Products & Services of Craft CXM
Craft CXM offers a comprehensive portfolio of products and services, including Strategic Consulting, Implementation Services, and CXM Operations.
Assesses business goals and provides steps for achievement through expert advice.
Aligns technology with goals to deliver real results and solutions.
Handles resources to maintain focus on core business activities effectively.
Board of directors of Craft Cxm Services India Private Limited (Craft CXM)
Craft Cxm Services India Private Limited is the primary company behind Craft CXM. The board of Craft Cxm Services India Private Limited currently have 2 directors; the longest-serving is Leighton Paul Robins, appointed in 2024.
| Director | Designation | Appointed | Tenure | Entity |
|---|---|---|---|---|
| Leighton Paul Robins DIN 10455254 | Director | 05 Jan 2024 | 2 yrs 9 mo | Craft Cxm Services India Private Limited |
| Tripti Bhavik Rathod DIN 08554525 | Director | 05 Jan 2024 | 2 yrs 9 mo | Craft Cxm Services India Private Limited |
Financials of Craft CXM
Figures of Craft Cxm Services India Private Limited, the primary company behind Craft CXM, for FY 2025. Revenue was ₹5.42 Cr. Net profit was ₹58.3 Lakh (11% margin). EBITDA was ₹85.8 Lakh (16% margin).
- ₹5.42 CrRevenue · FY 2025
- ₹58.3 LakhNet profit · 11% margin
- ₹85.8 LakhEBITDA · 16% margin
- ₹1 LakhPaid-up capital
Balance sheet, profit and loss, cash flow and ratios of Craft Cxm Services India Private Limited are on its company page.
Detailed financial statements for Craft CXM
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Frequently Asked Questions about Craft CXM
Craft CXM was founded in 2016.
Craft CXM is headquartered in Melbourne, Australia. It is registered at Melbourne, Victoria, Australia.
The primary company behind Craft CXM, Craft Cxm Services India Private Limited, reported revenue of ₹5.42 Cr for FY 2025.
Craft CXM specializes in enhancing customer experiences by transforming data into actionable insights using strategic frameworks and predictive modeling. They offer services like implementation of tailored solutions, omni-channel design, and performance measurement across various channels. The company focuses on business transformations and analytics, serving clients worldwide through consulting and operational support, ensuring consistent and personalized interactions at scale.
Craft CXM offers Strategic Consulting, Implementation Services, and CXM Operations.
Craft CXM operates through Craft Cxm Services India Private Limited.
The legal entities of Craft CXM currently have 2 directors, including Leighton Paul Robins, Tripti Bhavik Rathod.