About Customer Alliance
Customer Alliance is a company based in Berlin (Germany) founded in 2009 by Torsten Sabel.. Customer Alliance has completed 1 acquisition, including Toocan. Customer Alliance offers products and services including Online Review Management, AI Reply Assistant, Review Stream, and Surveys. Customer Alliance operates in a competitive market with competitors including ActiveCampaign, Zendesk, Reputation, Verint and Clarabridge, among others.
- Headquarter Berlin, Germany
- Founders Torsten Sabel
-
Sectors
TechnologyTravel & Hospitality
-
Email
***********
-
Phone
*********
-
Website
*********
-
Social
*********
- Legal Name Ca Customer Alliance Gmbh
-
Annual Revenue
-
Net Profit
-
EBITDA
-
Latest Funding Round
-
Investors
Super Angel
& 4 more
-
Employee Count
Employee Count
- Investments & Acquisitions
Unlock complete access to The Company Check
Get unrestricted viewing across everything we track — from companies and brands to investors, funding rounds, acquisitions, financials, and more.
- Unlimited viewing on all profiles Companies, investors, financials, funding, acquisitions & directors
- Full access to every database India & global coverage, advanced filters and rich profile details
- Always-on access from your team account Single premium plan for everything you see on the portal
Products & Services of Customer Alliance
Customer Alliance offers a comprehensive portfolio of products and services, including Online Review Management, AI Reply Assistant, Review Stream, and Surveys. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Platform for collecting and managing online reviews from various sources.
AI system for generating and sending automated review responses.
Tool for distributing and monitoring reviews across platforms.
System for creating and analyzing in-web, in-app, and email surveys.
Funding Insights of Customer Alliance
- Total Funding Total Funding
- Total Rounds 3
- Last Round Last Round
- First Round First Round
- Investors Count 5
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2012 | Amount | Series B - Customer Alliance | Valuation | Logan Capital , K5 Ventures |
|
| May, 2011 | Amount | Seed - Customer Alliance | Valuation | HTGF , Mountain Partners |
|
| Feb, 2010 | Amount | Seed - Customer Alliance | Valuation |
investors |
|
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Customer Alliance
Customer Alliance has secured backing from 5 investors, including venture fund and institutional investors. Prominent investors backing the company include Super Angel, K5 Ventures and netSTART. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
|
Angel networks are facilitated for California-based startups.
|
Founded Year | Domain | Location | |
|
Early-stage investments are made in high-tech startups by HTGF.
|
Founded Year | Domain | Location | |
|
Global tech investments are made by venture capital firm.
|
Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
|
Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
|
Founded Year | Domain | Location | |
|
Startup ecosystems are ignited through strategic investments by Signite Partners.
|
Founded Year | Domain | Location | |
|
Venture capital is directed toward companies in multiple sectors.
|
Founded Year | Domain | Location | |
|
Venture capital is invested in cybersecurity, fintech, and AI startups.
|
Founded Year | Domain | Location |
Investments & Acquisitions by Customer Alliance
Customer Alliance has strategically engaged in corporate development activities, having acquired 1 company. Notable acquisitions include Toocan. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
|
Bionic investment advisor platform
|
2016 | ||||
|
Fine Asian gourmet food is offered by an internet-first restaurant.
|
2016 | ||||
|
Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
|
2014 | ||||
|
Fine Asian gourmet food is offered by an internet-first restaurant.
|
2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
|
Media monitoring and reputation management solutions are offered via platform.
|
2010 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
|
OVO is recognized as a smart digital payment application.
|
2017 | ||||
|
Bionic investment advisor platform
|
2016 | ||||
|
Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
|
2014 | ||||
|
Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
|
2014 |
Financial Statements - Customer Alliance
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Customer Alliance Comparisons
Competitors of Customer Alliance
Customer Alliance operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as ActiveCampaign, Zendesk, Reputation, Verint and Clarabridge, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Sales, CRM, and email marketing automation software is provided.
|
|
| domain | founded_year | HQ Location |
Cloud-based customer service platform is offered for business engagement.
|
|
| domain | founded_year | HQ Location |
Cloud-based reputation management is offered for businesses via online channels.
|
|
| domain | founded_year | HQ Location |
AI-powered customer experience automation solutions are provided by Verint.
|
|
| domain | founded_year | HQ Location |
Customer intelligence platform on cloud
|
|
| domain | founded_year | HQ Location |
Cloud-based customer experience management software is provided for brands.
|
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
|
|
| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
|
|
| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
|
|
| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
|
Frequently Asked Questions about Customer Alliance
When was Customer Alliance founded?
Customer Alliance was founded in 2009 and raised its 1st funding round 1 year after it was founded.
Where is Customer Alliance located?
Customer Alliance is headquartered in Berlin, Germany. It is registered at Berlin, Berlin, Germany.
Who is the current CEO of Customer Alliance?
Torsten Sabel is the current CEO of Customer Alliance. They have also founded this company.
What does Customer Alliance do?
Customer Alliance was founded in 2009 in Berlin, Germany, and operates in the software-as-a-service sector focused on reputation management. Services encompass an online booking engine, review collection and distribution across websites, competitive price analysis, survey building, customer journey analytics, and text analytics. These tools support businesses in monitoring and enhancing customer feedback processes.
Who are the top competitors of Customer Alliance?
Customer Alliance's top competitors include Zendesk, ActiveCampaign and Verint.
What products or services does Customer Alliance offer?
Customer Alliance offers Online Review Management, AI Reply Assistant, Review Stream, and Surveys.
How many acquisitions has Customer Alliance made?
Customer Alliance has made 1 acquisition, including Toocan.
Who are Customer Alliance's investors?
Customer Alliance has 5 investors. Key investors include Super Angel, K5 Ventures, netSTART, High-Tech Gründerfonds, and Mountain Partners.