About Customer Direct
Customer Direct is a company based in Maryland Heights (United States) founded in 1997. It operates as a B2B. The company has 226 employees as of December 31, 2018. Customer Direct offers products and services including Customer Care Service, Business Process Outsourcing, and Business Intelligence. Customer Direct operates in a competitive market with competitors including Genpact, Datamatics, Quess, eClerx and Sutherland, among others.
- Headquarter Maryland Heights, United States
- Employees 226 as on 31 Dec, 2018
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Sectors
TechnologyBusiness Services
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Phone
*********
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Website
*********
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Social
*********
- Legal Name Customer Direct, Llc
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Annual Revenue
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Net Profit
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EBITDA
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Latest Funding Round
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Investors
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Employee Count
226
as on Dec 31, 2018
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Products & Services of Customer Direct
Customer Direct offers a comprehensive portfolio of products and services, including Customer Care Service, Business Process Outsourcing, and Business Intelligence. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Handles customer interactions to build brand loyalty and resolve issues.
Scales business operations using expert workforce and systems.
Delivers insights from customer data to inform business decisions.
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Funding Insights of Customer Direct
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investments & Acquisitions by Customer Direct
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - Customer Direct
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Customer Direct Comparisons
Competitors of Customer Direct
Customer Direct operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Genpact, Datamatics, Quess, eClerx and Sutherland, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Provider of end-to-end business process outsourcing services
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| domain | founded_year | HQ Location |
Cloud-based text analytics and cognitive automation services are provided.
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| domain | founded_year | HQ Location |
Provider of outsourcing and business services
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| domain | founded_year | HQ Location |
Provider of business processes, change management, analytics, and data-driven insights services
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| domain | founded_year | HQ Location |
Business process and technology management services are provided globally.
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| domain | founded_year | HQ Location |
Provider of customer care and back office support services for multiple sectors
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Frequently Asked Questions about Customer Direct
When was Customer Direct founded?
Customer Direct was founded in 1997.
Where is Customer Direct located?
Customer Direct is headquartered in Maryland Heights, United States. It is registered at Maryland Heights, Missouri, United States.
How many employees does Customer Direct have?
As of Dec 31, 2018, the latest employee count at Customer Direct is 226.
What does Customer Direct do?
Customer Direct specializes in fully outsourced contact center services, including customer care and business process outsourcing. They use expert agents, AI tools, and scalable systems to handle interactions across industries like hospitality, e-commerce, and healthcare. Based in the US, they focus on improving customer experiences through data-driven insights and seamless communication, helping clients enhance brand loyalty and operational efficiency.
Who are the top competitors of Customer Direct?
Customer Direct's top competitors include Quess, Datamatics and TaskUs.
What products or services does Customer Direct offer?
Customer Direct offers Customer Care Service, Business Process Outsourcing, and Business Intelligence.