About Customer Imperative
Customer Imperative is a company based in Charleston (United States) founded in 2017 by Jay Nathan was acquired by Higher Logic in July 2020. It operates as a Professional Services. Customer Imperative offers products and services including CS Accelerator and Customer Success Consulting. Customer Imperative operates in a competitive market with competitors including SurveyMonkey, Yogi, UNGUESS, Wonderflow and Punch List, among others.
- Headquarter Charleston, United States
- Founders Jay Nathan
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Sectors
Technology
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Phone
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Website
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Social
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- Legal Name Customer Imperative, Llc
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Annual Revenue
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Net Profit
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EBITDA
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Latest Funding Round
- Investors
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Employee Count
Employee Count
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Acquired by
Higher Logic
(Jul 29, 2020)
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Products & Services of Customer Imperative
Customer Imperative offers a comprehensive portfolio of products and services, including CS Accelerator and Customer Success Consulting. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Program designed to accelerate customer success for SaaS companies.
Strategies are provided to enhance customer retention and growth.
Funding Insights of Customer Imperative
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Customer Imperative
Customer Imperative has secured backing from 1 investor. Prominent investors backing the company include Higher Logic. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Higher Logic is recognized for providing online community software solutions.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Customer Imperative
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - Customer Imperative
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Customer Imperative Comparisons
Competitors of Customer Imperative
Customer Imperative operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as SurveyMonkey, Yogi, UNGUESS, Wonderflow and Punch List, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
A cloud-based platform is utilized for creating customizable surveys.
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| domain | founded_year | HQ Location |
AI based customer feedback analytics platform in the cloud
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| domain | founded_year | HQ Location |
Crowd testing, quality optimization, experience, and security solutions are provided.
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| domain | founded_year | HQ Location |
AI-based customer feedback analytics platform in the cloud
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| domain | founded_year | HQ Location |
User feedback management platform
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| domain | founded_year | HQ Location |
Polly is recognized for providing employee engagement tools for hybrid teams.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Customer Imperative
Frequently Asked Questions about Customer Imperative
When was Customer Imperative founded?
Customer Imperative was founded in 2017.
Where is Customer Imperative located?
Customer Imperative is headquartered in Charleston, United States. It is registered at Charleston, South Carolina, United States.
What does Customer Imperative do?
Customer success solutions are offered by Customer Imperative for B2B SaaS companies. Focus is placed on retaining revenue, creating successful customer journeys, gaining new customers, and scaling through technology and automation. Services are tailored for early, growth, and mature stage companies to reduce churn, increase satisfaction, and drive upselling opportunities. Revenue growth strategies are defined and implemented to deliver on brand promises and achieve better customer outcomes.
Who are the top competitors of Customer Imperative?
Customer Imperative's top competitors include SurveyMonkey, Yogi and Wonderflow.
What products or services does Customer Imperative offer?
Customer Imperative offers CS Accelerator and Customer Success Consulting.
Who are Customer Imperative's investors?
Customer Imperative has 1 investor. Key investors include Higher Logic.
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