About Enghouse Interactive
Enghouse Interactive is a company based in Boulogne-billancourt (France) founded in 1984.. Enghouse Interactive offers products and services including Enghouse Cloud Contact Centre, Conversations Digitales, Communications Unifiées, and Voix du Client. Enghouse Interactive operates in a competitive market with competitors including Genpact, Datamatics, Quess, eClerx and Sutherland, among others.
- Headquarter Boulogne-billancourt, France
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Business Services
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- Legal Name Eptica
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Products & Services of Enghouse Interactive
Enghouse Interactive offers a comprehensive portfolio of products and services, including Enghouse Cloud Contact Centre, Conversations Digitales, Communications Unifiées, and Voix du Client. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Cloud platform for omnichannel customer interaction management.
Automates digital chats and emails for enhanced customer service.
Facilitates video and voice collaboration in customer relations.
Analyzes customer feedback to improve experience and operations.
Funding Insights of Enghouse Interactive
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investments & Acquisitions by Enghouse Interactive
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - Enghouse Interactive
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Enghouse Interactive Comparisons
Competitors of Enghouse Interactive
Enghouse Interactive operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Genpact, Datamatics, Quess, eClerx and Sutherland, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
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Provider of end-to-end business process outsourcing services
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Cloud-based text analytics and cognitive automation services are provided.
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Provider of outsourcing and business services
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Provider of business processes, change management, analytics, and data-driven insights services
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Business process and technology management services are provided globally.
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Provider of customer care and back office support services for multiple sectors
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| Company Name | Domain | Founded year | HQ Location | Description |
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Multiple services are booked via an app-based platform.
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On-demand services are booked through an app-based platform.
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App based platform offering on demand delivery and ride-hailing services
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Operates an on-demand hyperlocal delivery app for food and groceries.
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Frequently Asked Questions about Enghouse Interactive
When was Enghouse Interactive founded?
Enghouse Interactive was founded in 1984.
Where is Enghouse Interactive located?
Enghouse Interactive is headquartered in Boulogne-billancourt, France.
What does Enghouse Interactive do?
Provider of omnichannel contact center software solutions. These solutions encompass digital conversations, self-service options, email, chat, knowledge bases, unified communications, video collaboration, and tools for voice-of-the-customer analysis. The company offers consulting, professional services, client support, and training. They also provide resources such as white papers, case studies, webinars, and events to help clients optimize their customer interactions and improve operational efficiency. Software deployment options include cloud and on-premise solutions.
Who are the top competitors of Enghouse Interactive?
Enghouse Interactive's top competitors include Quess, Datamatics and TaskUs.
What products or services does Enghouse Interactive offer?
Enghouse Interactive offers Enghouse Cloud Contact Centre, Conversations Digitales, Communications Unifiées, and Voix du Client.