About First Answer
First Answer is a company based in Koln (Germany) founded in 2011. It operates as a B2B. First Answer offers products and services including AI-assisted Service Center and Lifecycle Services. First Answer operates in a competitive market with competitors including Talla, TOPdesk, Luminai, AetherPal and HEAT Software, among others.
- Headquarter Koln, Germany
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Technology
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Products & Services of First Answer
First Answer offers a comprehensive portfolio of products and services, including AI-assisted Service Center and Lifecycle Services. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Platform that integrates AI and human support for efficient inquiry resolution.
Services for managing IoT device lifecycles from rollout to maintenance.
Funding Insights of First Answer
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investments & Acquisitions by First Answer
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - First Answer
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
First Answer Comparisons
Competitors of First Answer
First Answer operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Talla, TOPdesk, Luminai, AetherPal and HEAT Software, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
AI assistants are offered for IT and HR team support.
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| domain | founded_year | HQ Location |
Cloud-based service management software is offered for IT teams.
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| domain | founded_year | HQ Location |
Artificial intelligence based platform offering internal workflow automation solutions
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| domain | founded_year | HQ Location |
Mobile support management solutions are delivered to enterprises and operators.
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| domain | founded_year | HQ Location |
Unified endpoint management and cloud service solutions are offered.
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| domain | founded_year | HQ Location |
Cloud-based remote support and access solutions are provided.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Frequently Asked Questions about First Answer
When was First Answer founded?
First Answer was founded in 2011.
Where is First Answer located?
First Answer is headquartered in Koln, Germany. It is registered at Koln, North Rhine-westphalia, Germany.
What does First Answer do?
Samhammer specializes in AI-assisted service centers that combine artificial intelligence, human expertise, and technology to enhance customer support for businesses. They offer lifecycle services for IoT devices, including maintenance and management, to improve efficiency and reduce costs. Based in Weiden, Germany, they serve companies with high-quality, scalable solutions focused on service excellence and knowledge sharing.
Who are the top competitors of First Answer?
First Answer's top competitors include Talla, TOPdesk and HEAT Software.
What products or services does First Answer offer?
First Answer offers AI-assisted Service Center and Lifecycle Services.