About Goodays
Goodays is a Technology company based in London (United Kingdom) founded in 2012 by Thibaut Carlier and Nicolas Hammer. Customer communication management solutions are offered via a multi-channel platform. Goodays has raised $20.63 million across 3 funding rounds from investors including Caphorn, 83NORTH and Runa Capital. Goodays has completed 1 acquisition, including ServiceDock. Its chief executive, as recorded, is Nicolas Hammer. Its website goodays.co draws about 781 thousand monthly visits. Goodays offers products and services including Goodays Platform, Engagement AI, and Insights AI. Its focus areas include Enterprise Applications, Customer Success Management and Customer Communication Management.
Company details
Goodays was founded in 2012 in London, United Kingdom, within the customer communication management sector. A platform is provided for managing interactions across channels such as voice, video, IP telephony, email, chat, SMS, web, and mobile. Customer feedback is transformed into actionable insights, with operations focused on enhancing satisfaction through integrated handling of communications.
- Headquarters London, United Kingdom
- Founders Thibaut Carlier, Nicolas Hammer
- SectorsTechnology
- Website category Lifestyle · Fashion and Apparel
- Website goodays.co
- Social LinkedIn X Instagram
- Total Equity Funding$20.63M (USD)
in 3 rounds
- Latest Funding Round$16.85M (USD), Series A
Oct 2019
- InvestorsCaphorn
& 3 more
- Investments & Acquisitions
Products & Services of Goodays
Goodays offers a comprehensive portfolio of products and services, including Goodays Platform, Engagement AI, and Insights AI.
AI tool for collecting and analyzing customer feedback across channels.
Features for responding to customer reviews and building loyalty.
System for measuring satisfaction metrics and identifying improvements.
Funding Insights of Goodays
Goodays has successfully raised a total of $20.63M across 3 strategic funding rounds. The most recent funding activity was a Series A round of $16.85 million completed in October 2019. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $20.63M
- Total Rounds 3
- Last Round Series A — $16.85M
- First Round $2.72M
(Jun 2015)
- Investors Count 4
All 3 funding rounds of Goodays with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Oct 2019 | $16.85M | Series A | – | 83NORTH | |
| Jun 2016 | $1.05M | Seed | – | Caphorn | |
| Jun 2015 | $2.72M | Seed | – | Runa Capital, Point Nine | – |
4 investors in total: 4 institutional.
Investors in Goodays
Goodays has secured backing from 4 investors, including venture fund investors. Prominent investors backing the company include Caphorn, 83NORTH and Runa Capital.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Tech-focused, stage-agnostic venture capital is provided by 83NORTH. | 83north.com | London, United Kingdom | ||
Early-stage tech startups are invested in by Runa Capital. | runacap.com | Luxembourg, Luxembourg | ||
Venture capital investments are directed toward marketplace and SaaS companies. | pointnine.com | Berlin, Germany | ||
Venture capital investments are directed toward startups by Caphorn. | 2009 | caphorn.vc | Paris, France |
Investor details for Goodays
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- Co-investor network
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People of Goodays
34 people are tracked at Goodays (13 in leadership, 21 in team).
| Name | Role | Group |
|---|---|---|
Thibaut Carlier | Co-Founder & CPO | Leadership |
Nicolas Hammer | Co-Founder & CEO | Leadership |
Samia Rahoui | Head of Legal | Leadership |
Souad Alia | VP, Product & Design | Leadership |
Amal Hamzi | Head Of Customer Training & Support | Leadership |
Laura Spitz | Head Of Marketing | Leadership |
Hazel Morton | Head Of Growth Marketing - Global | Leadership |
Sebastien Riolo | Head Of Client Success | Leadership |
Martin Bayart | Head Of Customer Success Operations | Leadership |
Gaultier Monier | Head Of Product Operations | Leadership |
Ludovic Loridan | Head Of Design | Leadership |
Najoua Serghine | VP, Customer Success | Leadership |
Ines Stirling | Sales Director | Leadership |
Burcu Erdurucan | Human Resources Lead | Team |
Julie Alarcon (Ningre Coirier) | Customer Success Manager - Strategic Accounts | Team |
Sophie Cumont | Contract Manager | Team |
Margot Damiens | Growth Marketing Manager | Team |
Valentin Bourez | Engagement Manager | Team |
Charles Rischmann | Senior Sales Executive | Team |
Elodie Vincenti | Senior Sales Executive | Team |
14 more people are available in the full profile.
Complete people profiles for Goodays
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
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Investments & Acquisitions by Goodays
Goodays has strategically engaged in corporate development activities, having acquired 1 company. Notable acquisitions include ServiceDock.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Integrated omnichannel platform for customer support messaging is delivered. | servicedock.com | Dublin, Ireland | 2016 | Jan 2021 | •••• |
Complete acquisition details for Goodays
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- Acquired stakes
- Deal sources
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Timeline of Goodays
4 dated milestones of Goodays across 9 years, from founding to its latest funding, stage changes and deals.
- Founded Goodays is founded.
- Funding First funding round of $2.7M.
- Funding Latest funding round, Series A, of $16.9M.
- Acquisition Acquires ServiceDock.
Web traffic of Goodays
The website of Goodays (goodays.co) receives about 781.2K visits a month and ranks #100,272 among all websites worldwide, #5,130 in Fashion and Apparel.
- Monthly visits781.2K
▲ 14.8% vs previous month
- Unique visitors359.2K
per month
- Global rank#100,272
among all websites
- Category rank#5,130
Lifestyle · Fashion and Apparel
- Bounce rate77%
- Pages per visit1.4
- Average visit57 sec
- DevicesDesktop 31% · Mobile 69%
Websites whose visitors overlap most with Goodays. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
vinted.fr | vinted.fr | 100% | #805 | – | |
gemo.fr | gemo.fr | 83% | #14,512 | – | |
jules.com | jules.com | 83% | #13,967 | – | |
| nocibe.fr | 45% | 4.8M | #7,219 | View details | |
critizr.com | critizr.com | 38% | #997,732 | – | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 22 similar websites and full traffic analytics for Goodays
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- 22 similar websites
- Audience overlap
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Frequently Asked Questions about Goodays
Goodays was founded in 2012 and raised its 1st funding round 3 years after it was founded.
Goodays is headquartered in London, United Kingdom. It is registered at London, England, United Kingdom.
Nicolas Hammer is the CEO of Goodays, as recorded in our data. They have also founded this company.
Goodays is a funded company, having raised a total of $20.63M across 3 funding rounds to date. The company's 1st funding round was a Seed of $2.72M, raised on Jun 2015.
Goodays was founded in 2012 in London, United Kingdom, within the customer communication management sector. A platform is provided for managing interactions across channels such as voice, video, IP telephony, email, chat, SMS, web, and mobile. Customer feedback is transformed into actionable insights, with operations focused on enhancing satisfaction through integrated handling of communications.
Goodays offers Goodays Platform, Engagement AI, and Insights AI.
Goodays has made 1 acquisition, including ServiceDock.
Goodays has 4 investors. Key investors include Caphorn, 83NORTH, Runa Capital, and Point Nine.
The website of Goodays receives about 781 thousand visits a month and ranks #100,272 among all websites worldwide.