iSON Xperiences

Dubai, United Arab Emirates Founded: 2011 • Age: 15 yrs Acquired By Africinvest
ISON Xperiences is a leading business process outsourcing (BPO) provider offering a wide range of services including digital CX and BPM.
Annual revenue $13.4M Latest available
Total funding - Funding intelligence
Employees 2723 Tracked headcount
Investors 2 Known backers
Products 4 Services tracked
Competitors 11 Brand Intelligence

About iSON Xperiences

iSON Xperiences is a company based in Dubai (United Arab Emirates) founded in 2011 was acquired by Africinvest in October 2023. The company has 2,723 employees as of April 02, 2024. iSON Xperiences has completed 2 acquisitions, including Altron People Solutions and EC Outsourcing. iSON Xperiences offers products and services including Customer Experience Management, Conversational AI, Business Process as a Service, and Omnichannel Management. iSON Xperiences operates in a competitive market with competitors including UST, Genpact, NTT DATA, Endava and Persistent, among others.

  • Headquarter Dubai, United Arab Emirates
  • Employees 2723 as on 02 Apr, 2024
  • Sectors
    Business Services
  • Email
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  • Phone
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  • Website
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  • Social
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  • Legal Name Ison Xperiences India Private Limited
  • Date of Incorporation 11 Dec, 2012
  • Jurisdiction New Delhi, Delhi, India
Operational Areas
Business Services → Digital Transformation & IT Services Unlock Sub-Sector Unlock Segment
Business Services → Customer Experience & Marketing Services Unlock Sub-Sector Unlock Segment
Key Metrics
  • Annual Revenue
    $13.39 M (USD)
    3.64
    as on Mar 31, 2023
  • Net Profit
    -$403.75 K (USD)
    -3267.92
    as on Mar 31, 2023
  • EBITDA
    $185.16 K (USD)
    -68.41
    as on Mar 31, 2023
  • Latest Funding Round
    Not available
  • Investors
    Africinvest

    & 1 more

  • Employee Count
    2723

    as on Apr 02, 2024

  • Investments & Acquisitions
  • Acquired by
    Africinvest

    (Oct 16, 2023)

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Products & Services of iSON Xperiences

iSON Xperiences offers a comprehensive portfolio of products and services, including Customer Experience Management, Conversational AI, Business Process as a Service, and Omnichannel Management.

Product name locked
Category locked
Primary

Manages customer interactions across channels for businesses.

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Provides AI-driven solutions for customer engagement and automation.

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Offers outsourced processes for revenue generation and retention.

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Handles multi-channel customer support and interactions.

People of iSON Xperiences

Headcount 200-500
Employee Profiles 6
Employee Profiles
People
Rhondi Evelyn-Stowell
Chief Client Success Officer
People
Mark Stewart Naidoo
Contact Center Manager(bpo) And Key Individual
People
Kehinde Ogunniyi
Call Center Specialist
People
Preeti Negi
Er Executive

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Funding Insights of iSON Xperiences

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Detailed funding history for iSON Xperiences

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Investors in iSON Xperiences

iSON Xperiences has secured backing from 2 investors, including venture fund investors. Prominent investors backing the company include Africinvest and Verod.

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Venture Fund
Investor Description Founded Year Domain Location
Private equity firm
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Verod is recognized as a leading African investment firm.
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Investor details for iSON Xperiences

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Investments & Acquisitions by iSON Xperiences

iSON Xperiences has strategically engaged in corporate development activities, having acquired 2 companies. Notable acquisitions include Altron People Solutions and EC Outsourcing.

Investments
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Investment portfolio details for iSON Xperiences

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Acquisitions
Company Name Description Domain Location Founded Year Amount
Inbound marketing services are provided to businesses in the UK.
Locked Locked 2014 Locked
BPO and learning services are provided in South Africa.
Locked Locked 1996 Locked
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Complete acquisition details for iSON Xperiences

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Financial Statements - iSON Xperiences

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Detailed financials for iSON Xperiences

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Ison Xperiences Comparisons

iSON Xperiences Primary company
Description
ISON Xperiences is a leading business process outsourcing (B...
Location
Dubai, United Arab Emirates
Founded Year
2011
Annual Revenue
$13.39 M (USD)
Net Profit
-$403.75 K (USD)
EBITDA
$185.16 K (USD)
Employees
2,723
As of 2024
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Peer comparison for iSON Xperiences

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Competitors of iSON Xperiences

iSON Xperiences operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as UST, Genpact, NTT DATA, Endava and Persistent, among others.

Company Name Domain Founded year HQ Location Description
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High-quality office furniture is provided by UST for various needs.
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Provider of end-to-end business process outsourcing services
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Application development, cloud, cybersecurity, and business intelligence services are provided.
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Endava is engaged in digital transformation and AI-driven solutions.
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IT consulting, data analytics, and digital transformation services are provided.
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Business process and technology management services are provided globally.
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Detailed competitors of iSON Xperiences

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Latest news on Ison Xperiences

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Complete news archive for iSON Xperiences

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Frequently Asked Questions about iSON Xperiences

iSON Xperiences was founded in 2011.

iSON Xperiences is headquartered in Dubai, United Arab Emirates. It is registered at Dubai, Dubai, United Arab Emirates.

Pravin Kumar is the current CEO of iSON Xperiences.

As of Apr 02, 2024, the latest employee count at iSON Xperiences is 2,723.

Annual revenue of iSON Xperiences is $13.39M as on Mar 31, 2023.

iSON Xperiences was founded in 2011 and is headquartered in Dubai, United Arab Emirates. Operations focus on the business process outsourcing sector, where digital customer experience and business process management services are delivered. Customer interactions for various brands are managed through integrated human and technological approaches. A range of outsourcing solutions is provided to support operational efficiency across global clients.

iSON Xperiences's top competitors include Genpact, Persistent and NTT DATA.

iSON Xperiences offers Customer Experience Management, Conversational AI, Business Process as a Service, and Omnichannel Management.

iSON Xperiences has made 2 acquisitions, including Altron People Solutions, and EC Outsourcing.

iSON Xperiences has 2 investors. Key investors include Africinvest, and Verod.

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