About iSON Xperiences
iSON Xperiences is a company based in Dubai (United Arab Emirates) founded in 2011 was acquired by Africinvest in October 2023.. The company has 2,723 employees as of April 02, 2024. iSON Xperiences has completed 2 acquisitions, including Altron People Solutions and EC Outsourcing. iSON Xperiences offers products and services including Customer Experience Management, Conversational AI, Business Process as a Service, and Omnichannel Management. iSON Xperiences operates in a competitive market with competitors including UST, Genpact, NTT DATA, Endava and Persistent, among others.
- Headquarter Dubai, United Arab Emirates
- Employees 2723 as on 02 Apr, 2024
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Sectors
Business Services
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Email
***********
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Phone
*********
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Website
*********
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Social
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- Legal Name Ison Xperiences India Private Limited
- Date of Incorporation 11 Dec, 2012
- Jurisdiction New Delhi, Delhi, India
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Annual Revenue
$13.39 M (USD)3.64as on Mar 31, 2023
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Net Profit
$-403.75 K (USD)-3267.92as on Mar 31, 2023
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EBITDA
$185.16 K (USD)-68.41as on Mar 31, 2023
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Latest Funding Round
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Investors
Africinvest
& 1 more
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Employee Count
2723
as on Apr 02, 2024
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Investments & Acquisitions
Altron People Solutions
& 1 more
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Acquired by
Africinvest
(Oct 16, 2023)
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Products & Services of iSON Xperiences
iSON Xperiences offers a comprehensive portfolio of products and services, including Customer Experience Management, Conversational AI, Business Process as a Service, and Omnichannel Management. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Manages customer interactions across channels for businesses.
Provides AI-driven solutions for customer engagement and automation.
Offers outsourced processes for revenue generation and retention.
Handles multi-channel customer support and interactions.
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Funding Insights of iSON Xperiences
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in iSON Xperiences
iSON Xperiences has secured backing from 2 investors, including venture fund investors. Prominent investors backing the company include Africinvest and Verod. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Private equity firm
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Founded Year | Domain | Location | |
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Verod is recognized as a leading African investment firm.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by iSON Xperiences
iSON Xperiences has strategically engaged in corporate development activities, having acquired 2 companies. Notable acquisitions include Altron People Solutions and EC Outsourcing. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Inbound marketing services are provided to businesses in the UK.
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2014 | ||||
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BPO and learning services are provided in South Africa.
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1996 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - iSON Xperiences
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Ison Xperiences Comparisons
Competitors of iSON Xperiences
iSON Xperiences operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as UST, Genpact, NTT DATA, Endava and Persistent, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
High-quality office furniture is provided by UST for various needs.
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| domain | founded_year | HQ Location |
Provider of end-to-end business process outsourcing services
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| domain | founded_year | HQ Location |
Application development, cloud, cybersecurity, and business intelligence services are provided.
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| domain | founded_year | HQ Location |
Endava is engaged in digital transformation and AI-driven solutions.
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| domain | founded_year | HQ Location |
IT consulting, data analytics, and digital transformation services are provided.
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| domain | founded_year | HQ Location |
Business process and technology management services are provided globally.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Ison Xperiences
Frequently Asked Questions about iSON Xperiences
When was iSON Xperiences founded?
iSON Xperiences was founded in 2011.
Where is iSON Xperiences located?
iSON Xperiences is headquartered in Dubai, United Arab Emirates. It is registered at Dubai, Dubai, United Arab Emirates.
Who is the current CEO of iSON Xperiences?
Pravin Kumar is the current CEO of iSON Xperiences.
How many employees does iSON Xperiences have?
As of Apr 02, 2024, the latest employee count at iSON Xperiences is 2,723.
What is the annual revenue of iSON Xperiences?
Annual revenue of iSON Xperiences is $13.39M as on Mar 31, 2023.
What does iSON Xperiences do?
iSON Xperiences was founded in 2011 and is headquartered in Dubai, United Arab Emirates. Operations focus on the business process outsourcing sector, where digital customer experience and business process management services are delivered. Customer interactions for various brands are managed through integrated human and technological approaches. A range of outsourcing solutions is provided to support operational efficiency across global clients.
Who are the top competitors of iSON Xperiences?
iSON Xperiences's top competitors include Genpact, Persistent and NTT DATA.
What products or services does iSON Xperiences offer?
iSON Xperiences offers Customer Experience Management, Conversational AI, Business Process as a Service, and Omnichannel Management.
How many acquisitions has iSON Xperiences made?
iSON Xperiences has made 2 acquisitions, including Altron People Solutions, and EC Outsourcing.
Who are iSON Xperiences's investors?
iSON Xperiences has 2 investors. Key investors include Africinvest, and Verod.
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