About iSON Xperiences
iSON Xperiences is a Business Services company based in Dubai (United Arab Emirates) founded in 2011, and was acquired by Africinvest in October 2023. ISON Xperiences is a leading business process outsourcing (BPO) provider offering a wide range of services including digital CX and BPM. The company has 2,723 employees. iSON Xperiences has completed 2 acquisitions, including Altron People Solutions and EC Outsourcing. Its chief executive, as recorded, is Pravin Kumar. Its website isonxperiences.com draws about 54 thousand monthly visits. Its Indian entity Ison Xperiences India Private Limited reported revenue of ₹112 Cr. iSON Xperiences offers products and services including Customer Experience Management, Conversational AI, Business Process as a Service, and Omnichannel Management. Its focus areas include Digital Transformation Services, Horizontal, Customer Experience Services and Diversified.
Company details
iSON Xperiences was founded in 2011 and is headquartered in Dubai, United Arab Emirates. Operations focus on the business process outsourcing sector, where digital customer experience and business process management services are delivered. Customer interactions for various brands are managed through integrated human and technological approaches. A range of outsourcing solutions is provided to support operational efficiency across global clients.
- Headquarters Dubai, United Arab Emirates
- Employees 2,723
- Stage Acquired
- SectorsBusiness Services
- Website category Jobs and Career · Jobs and Employment
- Email••••••••
- Website isonxperiences.com
- Social LinkedIn X Facebook Instagram YouTube
- Acquired by Africinvest (Oct 2023)
- Legal Name Ison Xperiences India Private Limited
- Date of Incorporation 11 Dec, 2012
- Jurisdiction New Delhi, Delhi, India
- Indian entity revenue₹112 Cr
FY 2025 · -1% YoY
- Indian entity net profit₹4.47 Cr
FY 2025 · 4% margin
- Indian entity EBITDA₹4.43 Cr
FY 2025 · 4% margin
- InvestorsAfricinvest
& 1 more
- Employee Count2,723
- Investments & AcquisitionsAltron People Solutions
& 1 more
- Acquired byAfricinvest
(Oct 2023)
Associated legal entities of iSON Xperiences
iSON Xperiences operates through Ison Xperiences India Private Limited (active). Its filings, financials, charges and directors are on the company page.
| Legal entity | Status | Incorporated | Registered in | Revenue (FY 2025) | Employees | Directors | Company page |
|---|---|---|---|---|---|---|---|
| Ison Xperiences India Private Limited CIN U72900DL2012PTC245968 | Active | 11 Dec 2012 | New Delhi, Delhi | ₹112 Cr | 2,723 | 4 | View details |
Products & Services of iSON Xperiences
iSON Xperiences offers a comprehensive portfolio of products and services, including Customer Experience Management, Conversational AI, Business Process as a Service, and Omnichannel Management.
Manages customer interactions across channels for businesses.
Provides AI-driven solutions for customer engagement and automation.
Offers outsourced processes for revenue generation and retention.
Handles multi-channel customer support and interactions.
Investors in iSON Xperiences
iSON Xperiences has secured backing from 2 investors, including venture fund investors. Prominent investors backing the company include Africinvest and Verod.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Private equity firm | africinvest.com | Paris, France | ||
Verod is recognized as a leading African investment firm. | 2008 | verod.com | Lagos, Nigeria |
Investor details for iSON Xperiences
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Board of directors of Ison Xperiences India Private Limited (iSON Xperiences)
Ison Xperiences India Private Limited is the primary company behind iSON Xperiences. The board of Ison Xperiences India Private Limited currently have 3 directors; the longest-serving is Vivek Gupta, appointed in 2012. 7 earlier directors have ceased.
| Director | Designation | Appointed | Tenure | Entity |
|---|---|---|---|---|
| Vivek Gupta DIN 01879427 | Director | 11 Dec 2012 | 13 yrs 10 mo | Ison Xperiences India Private Limited |
| Ramesh Awtaney DIN 01876669 | Director | 11 Dec 2012 | 13 yrs 10 mo | Ison Xperiences India Private Limited |
| Anju Awtaney DIN 01876726 | Director | 25 Aug 2018 | 8 yrs 2 mo | Ison Xperiences India Private Limited |
People of iSON Xperiences
6 people are tracked at iSON Xperiences (2 in leadership, 4 in team); the tracked headcount is 2,723.
| Name | Role | Group |
|---|---|---|
| CEO | Leadership | |
Rhondi Evelyn-Stowell | Chief Client Success Officer | Leadership |
Mark Stewart Naidoo | Contact Center Manager(bpo) And Key Individual | Team |
Kehinde Ogunniyi | Call Center Specialist | Team |
Anthony Libabu | Team Lead | Team |
Preeti Negi | Er Executive | Team |
Complete people profiles for iSON Xperiences
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Financials of iSON Xperiences
Figures of Ison Xperiences India Private Limited, the primary company behind iSON Xperiences, for FY 2025. Revenue was ₹112 Cr (-1% year on year). Net profit was ₹4.47 Cr (4% margin). EBITDA was ₹4.43 Cr (4% margin). Revenue has grown at a compounded annual rate of +1% over three years and +1% over five years.
- ₹112 CrRevenue · FY 2025 · -1% YoY
- ₹4.47 CrNet profit · 4% margin
- ₹4.43 CrEBITDA · 4% margin
- ₹5.07 CrPaid-up capital
- 2,723Employees (provident fund records)
- +1%Revenue CAGR, 3 years
- +1%Revenue CAGR, 5 years
Balance sheet, profit and loss, cash flow and ratios of Ison Xperiences India Private Limited are on its company page.
Detailed financial statements for iSON Xperiences
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Investments & Acquisitions by iSON Xperiences
iSON Xperiences has strategically engaged in corporate development activities, having acquired 2 companies. Notable acquisitions include Altron People Solutions and EC Outsourcing.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Inbound marketing services are provided to businesses in the UK. | ecoutsourcing.co.uk | Boldon Colliery, United Kingdom | 2014 | Mar 2024 | •••• | |
BPO and learning services are provided in South Africa. | altronbps.co.za | Randburg, South Africa | 1996 | Oct 2021 | •••• |
Complete acquisition details for iSON Xperiences
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Timeline of iSON Xperiences
4 dated milestones of iSON Xperiences across 13 years, from founding to its latest funding, stage changes and deals.
- Founded iSON Xperiences is founded.
- Acquisition Acquires Altron People Solutions.
- Exit Acquired by Africinvest.
- Acquisition Acquires EC Outsourcing.
Web traffic of iSON Xperiences
The website of iSON Xperiences (isonxperiences.com) receives about 53.9K visits a month and ranks #611,018 among all websites worldwide, #9,659 in Jobs and Employment.
- Monthly visits53.9K
▲ 13.1% vs previous month
- Unique visitors15.9K
per month
- Global rank#611,018
among all websites
- Category rank#9,659
Jobs and Career · Jobs and Employment
- Bounce rate39%
- Pages per visit3.0
- Average visit4 min 03 sec
- DevicesDesktop 38% · Mobile 62%
Websites whose visitors overlap most with iSON Xperiences. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| ienergizer.com | 100% | 28.2K | #814,597 | View details | |
| cynetsystems.com | 98% | 17.2K | #1,304,831 | View details | |
| contactpoint360.com | 94% | #1,793,179 | View details | ||
woodrockgroup.in | woodrockgroup.in | 32% | #12,092,296 | – | |
| callconnectindia.com | 30% | View details |
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Frequently Asked Questions about iSON Xperiences
iSON Xperiences was founded in 2011.
iSON Xperiences is headquartered in Dubai, United Arab Emirates. It is registered at Dubai, Dubai, United Arab Emirates.
Pravin Kumar is the CEO of iSON Xperiences, as recorded in our data.
iSON Xperiences has 2,723 employees.
The primary company behind iSON Xperiences, Ison Xperiences India Private Limited, reported revenue of ₹112 Cr for FY 2025, down 1% year on year.
iSON Xperiences was founded in 2011 and is headquartered in Dubai, United Arab Emirates. Operations focus on the business process outsourcing sector, where digital customer experience and business process management services are delivered. Customer interactions for various brands are managed through integrated human and technological approaches. A range of outsourcing solutions is provided to support operational efficiency across global clients.
iSON Xperiences offers Customer Experience Management, Conversational AI, Business Process as a Service, and Omnichannel Management.
iSON Xperiences has made 2 acquisitions, including Altron People Solutions, and EC Outsourcing.
iSON Xperiences has 2 investors. Key investors include Africinvest, and Verod.
iSON Xperiences operates through Ison Xperiences India Private Limited.
Yes. iSON Xperiences was acquired by Africinvest in October 2023.
The legal entities of iSON Xperiences currently have 4 directors, including Vivek Gupta, Ramesh Awtaney, Anju Awtaney and others.