About Make.Contact
Make.Contact is a company based in Manchester (United Kingdom) founded in 2016 was acquired by Focus Group in November 2024.. Make.Contact offers products and services including CX Platform, Unified Comms, Connectivity, Smart AI Chatbot, and Quality Assurance. Make.Contact operates in a competitive market with competitors including RingCentral, Avaya, Vonage, Bandwidth and Route Mobile, among others.
- Headquarter Manchester, United Kingdom
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Sectors
Technology
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Email
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Phone
*********
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Website
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Social
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- Legal Name Contact Systems Limited
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Annual Revenue
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Net Profit
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EBITDA
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Latest Funding Round
- Investors
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Employee Count
Employee Count
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Acquired by
Focus Group
(Nov 15, 2024)
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Products & Services of Make.Contact
Make.Contact offers a comprehensive portfolio of products and services, including CX Platform, Unified Comms, Connectivity, Smart AI Chatbot, and Quality Assurance. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Manages omnichannel interactions for improved customer satisfaction
Facilitates integrated voice and messaging for business connectivity
Offers scalable telecom solutions for agile business operations
Provides 24/7 automated support for sales and customer queries
Evaluates interactions to deliver personalized agent coaching
Funding Insights of Make.Contact
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Make.Contact
Make.Contact has secured backing from 1 investor, including institutional investors. Prominent investors backing the company include Focus Group. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Business technology solutions in IT, telecoms, and connectivity are provided.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Make.Contact
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - Make.Contact
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Make.Contact Comparisons
Competitors of Make.Contact
Make.Contact operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as RingCentral, Avaya, Vonage, Bandwidth and Route Mobile, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Cloud-based unified communication solutions are offered to diverse sectors.
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| domain | founded_year | HQ Location |
Cloud-based unified communication software is delivered for businesses.
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| domain | founded_year | HQ Location |
Provider of contact center business communication solutions
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| domain | founded_year | HQ Location |
VoIP communication management is facilitated via a cloud-based enterprise platform.
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| domain | founded_year | HQ Location |
Cloud-based CPaaS solutions are delivered for customer engagement.
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| domain | founded_year | HQ Location |
Real-time communication and conversational AI solutions are provided by Agora.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Frequently Asked Questions about Make.Contact
When was Make.Contact founded?
Make.Contact was founded in 2016.
Where is Make.Contact located?
Make.Contact is headquartered in Manchester, United Kingdom. It is registered at Manchester, Greater Manchester, United Kingdom.
What does Make.Contact do?
Make.Contact was founded in 2016 and is headquartered in Manchester, United Kingdom. A CRM platform is operated within the technology sector to manage customer interactions. Services are focused on facilitating communication channels and tracking engagements to support relationship building. Operations enable businesses to organize contact data and monitor customer activities across various touchpoints. The solution is tailored for enhancing operational efficiency in customer-facing processes.
Who are the top competitors of Make.Contact?
Make.Contact's top competitors include Agora, Bandwidth and RingCentral.
What products or services does Make.Contact offer?
Make.Contact offers CX Platform, Unified Comms, Connectivity, Smart AI Chatbot, and Quality Assurance.
Who are Make.Contact's investors?
Make.Contact has 1 investor. Key investors include Focus Group.
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