About Medallia
Medallia is a company based in London (United Kingdom) founded in 2001 was acquired by Medallia in March 2021. It operates as a SaaS (Software-as-a-Service), and Managed Services. Medallia has raised $50.3 million across 3 funding rounds from investors including Medallia, Perwyn and Eight Roads Ventures. The company has 76 employees as of February 28, 2021. Medallia offers products and services including Medallia Digital Experience Analytics, Medallia Platform, and Contact Center Experience. Medallia operates in a competitive market with competitors including Neurons, ODAIA, Retention Science, Framed and Appuri, among others.
- Headquarter London, United Kingdom
- Employees 76 as on 28 Feb, 2021
- Stage Minicorn
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Sectors
Technology
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Phone
*********
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Website
*********
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Social
*********
- Legal Name Medallia Inc.
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Annual Revenue
$9.28 M (USD)73as on Jan 31, 2022
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Net Profit
$-14.76 M (USD)-191as on Jan 31, 2022
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EBITDA
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Total Equity Funding
$50.3 M (USD)
in 3 rounds
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Latest Funding Round
$23 M (USD), Series B
May 28, 2020
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Investors
Medallia
& 4 more
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Employee Count
76
as on Feb 28, 2021
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Acquired by
Medallia
(Mar 04, 2021)
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Products & Services of Medallia
Medallia offers a comprehensive portfolio of products and services, including Medallia Digital Experience Analytics, Medallia Platform, and Contact Center Experience. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Digital experiences are analyzed for actionable user insights.
Customer feedback is captured for comprehensive experience insights.
Agent interactions are optimized for better customer service.
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Software Development Team
127 people
Leadership Team
81 people
Sales and Marketing
67 people
Product Management Team
51 people
Senior Team
38 people
Data Analysis and Operations Team
14 people
Finance and Accounting
13 people
Human Resources and Administration
9 people
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Funding Insights of Medallia
Medallia has successfully raised a total of $50.3M across 3 strategic funding rounds. The most recent funding activity was a Series B round of $23 million completed in May 2020. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 3
- Last Round Series B — $23.0M
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First Round
First Round
(25 Apr 2017)
- Investors Count 4
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| May, 2020 | Amount | Series B - Medallia | Valuation | Perwyn | |
| Sep, 2019 | Amount | Series B - Medallia | Valuation | Draper Esprit | |
| Apr, 2017 | Amount | Series A - Medallia | Valuation |
investors |
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| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Medallia
Medallia has secured backing from 5 investors, including venture fund, angel, and institutional investors. Prominent investors backing the company include Medallia, Perwyn and Eight Roads Ventures. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Private equity firm focused on multiple sectors
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Founded Year | Domain | Location | |
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Stage agnostic VC firm investing globally
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Founded Year | Domain | Location | |
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Venture capital investment and global platform support for startups.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Medallia
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - Medallia
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Medallia Comparisons
Competitors of Medallia
Medallia operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Neurons, ODAIA, Retention Science, Framed and Appuri, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Customer attention is predicted via AI-based eye tracking analytics.
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| domain | founded_year | HQ Location |
Customer engagement data is analyzed via cloud and AI platforms.
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| domain | founded_year | HQ Location |
Customer retention is enhanced via predictive analytics and automation.
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| domain | founded_year | HQ Location |
Predictive analytics platform for user behavior and retention is provided.
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| domain | founded_year | HQ Location |
Customer churn is predicted via machine learning on usage data.
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| domain | founded_year | HQ Location |
Customer metrics are analyzed using rules-based algorithms.
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| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Medallia
Frequently Asked Questions about Medallia
When was Medallia founded?
Medallia was founded in 2001 and raised its 1st funding round 16 years after it was founded.
Where is Medallia located?
Medallia is headquartered in London, United Kingdom. It is registered at London, England, United Kingdom.
Is Medallia a funded company?
Medallia is a funded company, having raised a total of $50.3M across 3 funding rounds to date. The company's 1st funding round was a Series A of $10.3M, raised on Apr 25, 2017.
How many employees does Medallia have?
As of Feb 28, 2021, the latest employee count at Medallia is 76.
What is the annual revenue of Medallia?
Annual revenue of Medallia is $9.28M as on Jan 31, 2022.
What does Medallia do?
Medallia is engaged in providing solutions for customer and employee experience management. The company offers a comprehensive platform that captures feedback across digital and contact center interactions. Services are extended to various industries including automotive, healthcare, and retail. Advanced AI and analytics are utilized to uncover insights from interactions. Integration capabilities are provided to enhance existing martech stacks. Solutions are designed to improve digital presence, customer loyalty, and agent performance.
Who are the top competitors of Medallia?
Medallia's top competitors include ODAIA, Neurons and Retention Science.
What products or services does Medallia offer?
Medallia offers Medallia Digital Experience Analytics, Medallia Platform, and Contact Center Experience.
Who are Medallia's investors?
Medallia has 5 investors. Key investors include Medallia, Perwyn, Eight Roads Ventures, Draper Esprit, and John Simon.
What is Medallia's valuation?
The valuation of Medallia is $42.5M as of Apr 2017.
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