About Medallia
Medallia is a company based in Pleasanton (United States) founded in 2001 was acquired by Thoma Bravo in July 2021.. Medallia has raised $340.44 million across 12 funding rounds from investors including Thoma Bravo, Sequoia Capital and PeakSpan Capital. The company has 1,531 employees as of December 31, 2021. Medallia has completed 13 acquisitions, including CX Team, CoolaData and Fields Healthcare Research. Medallia offers products and services including Experience Management Platform and AI Analytics.
- Headquarter Pleasanton, United States
- Employees 1531 as on 31 Dec, 2021
- Stage Public
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Sectors
Technology
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Phone
*********
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Website
*********
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Social
*********
- Legal Name Medallia Inc
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Annual Revenue
$477.22 M19as on Jan 31, 2021
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Net Profit
$-148.66 M-32as on Jan 31, 2021
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EBITDA
$-138.03 M-20as on Jan 31, 2021
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Total Equity Funding
$340.44 M (USD)
in 12 rounds
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Latest Funding Round
$575 M (USD), Post-IPO
Sep 16, 2020
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Investors
Thoma Bravo
& 3 more
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Employee Count
1531
as on Dec 31, 2021
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Investments & Acquisitions
CX Team
& 12 more
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Acquired by
Thoma Bravo
(Jul 26, 2021)
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Products & Services of Medallia
Medallia offers a comprehensive portfolio of products and services, including Experience Management Platform and AI Analytics. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
The platform is utilized for unifying customer and employee data to enable informed business decisions
AI analytics are employed to uncover insights from interactions and automate responses across systems
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Software Development Team
127 people
Leadership Team
81 people
Sales and Marketing
67 people
Product Management Team
51 people
Senior Team
38 people
Data Analysis and Operations Team
14 people
Finance and Accounting
13 people
Human Resources and Administration
9 people
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Funding Insights of Medallia
Medallia has successfully raised a total of $340.44M across 12 strategic funding rounds. The most recent funding activity was a Post-IPO round of $575 million completed in September 2020. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 12
- Last Round Post-IPO — $575.0M
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First Round
First Round
(22 Nov 2011)
- Investors Count 3
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Sep, 2020 | Amount | Post-IPO - Medallia | Valuation |
investors |
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| Aug, 2019 | Amount | Post-IPO - Medallia | Valuation |
investors |
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| Feb, 2019 | Amount | Series D - Medallia | Valuation |
investors |
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| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Medallia
Medallia has secured backing from 4 investors, including venture fund investors. Prominent investors backing the company include Thoma Bravo, Sequoia Capital and PeakSpan Capital. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Sequoia Capital is engaged in venture capital investments.
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Founded Year | Domain | Location | |
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Venture capital firm focused on B2B software growth-stage companies.
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Founded Year | Domain | Location | |
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Early-stage venture capital is provided to US technology firms.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Medallia
Medallia has strategically engaged in corporate development activities, having acquired 13 companies. Notable acquisitions include CX Team, CoolaData and Fields Healthcare Research. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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AI-based video feedback platform
|
2014 | ||||
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SDK to make sense of sensor data
|
2014 | ||||
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Customer experience services are provided by CX Team in Mexico.
|
2013 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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OVO is recognized as a smart digital payment application.
|
2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - Medallia
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Medallia Comparisons
Competitors of Medallia
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Medallia
Frequently Asked Questions about Medallia
When was Medallia founded?
Medallia was founded in 2001 and raised its 1st funding round 10 years after it was founded.
Where is Medallia located?
Medallia is headquartered in Pleasanton, United States. It is registered at Pleasanton, California, United States.
Who is the current CEO of Medallia?
Joe Tyrrell is the current CEO of Medallia.
Is Medallia a funded company?
Medallia is a funded company, having raised a total of $340.44M across 12 funding rounds to date. The company's 1st funding round was a Series D of $70M, raised on Nov 22, 2011.
How many employees does Medallia have?
As of Dec 31, 2021, the latest employee count at Medallia is 1,531.
What is the annual revenue of Medallia?
Annual revenue of Medallia is $477.22M as on Jan 31, 2021.
What does Medallia do?
AI powered customer experience management software. It enables users to capture and connect customer signals across the organization and interactions. It leverages AI to predict the customer behaviour in real time. It collects feedback from different sources such as email, website, apps, mobile messaging, IoT connected devices, software applications, calls, chat, social review sites, and more to personalize the customer experiences. It also provides solutions to monitor and track customer journey. The platform includes features for comprehensive feedback capture, administration of programs, role-based reporting, AI-driven analytics, and integrations with other systems.
What products or services does Medallia offer?
Medallia offers Experience Management Platform and AI Analytics.
How many acquisitions has Medallia made?
Medallia has made 13 acquisitions, including CX Team, CoolaData, and Fields Healthcare Research.
Who are Medallia's investors?
Medallia has 4 investors. Key investors include Thoma Bravo, Sequoia Capital, PeakSpan Capital, and Rincon Venture Partners.
What is Medallia's valuation?
The valuation of Medallia is $2.4B as of Feb 2019.
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