About Medallia
Medallia is a Technology company based in Pleasanton (United States) founded in 2001 by Amy Pressman, and was acquired by Blackstone in June 2026. Medallia has raised $344.39 million across 15 funding rounds from investors including KKR, Blackstone and Apollo Global Management. The company has 5,437 employees. Medallia has completed 11 acquisitions, including CX Team, CoolaData and Fields Healthcare Research. Medallia was last valued at $6.4 billion in December 2021. Its chief executive, as recorded, is Joe Tyrrell. Its website medallia.com draws about 23.9 million monthly visits. Medallia offers products and services including Experience Management Platform and AI Analytics. Its focus areas include Enterprise Applications, Customer Service Software, Contact Center and Workforce Optimization. Its legal entity is Medallia Inc.
Company details
AI powered customer experience management software. It enables users to capture and connect customer signals across the organization and interactions. It leverages AI to predict the customer behaviour in real time. It collects feedback from different sources such as email, website, apps, mobile messaging, IoT connected devices, software applications, calls, chat, social review sites, and more to personalize the customer experiences. It also provides solutions to monitor and track customer journey. The platform includes features for comprehensive feedback capture, administration of programs, role-based reporting, AI-driven analytics, and integrations with other systems.
- Headquarters Pleasanton, United States
- Employees 5,437
- Founders Amy Pressman
- Stage Acquired
- SectorsTechnology
- Website category Business and Consumer Services · Business Services
- Phone•••• ••••
- Website medallia.com
- Social LinkedIn X Facebook
- Acquired by Thoma Bravo (Jul 2021)
- Legal Name Medallia Inc
- Annual Revenue$477.22 M (USD)19as on Jan 31, 2021
- Net Profit-$148.66 M (USD)-32as on Jan 31, 2021
- EBITDA-$138.03 M (USD)-20as on Jan 31, 2021
- Total Equity Funding$344.39M (USD)
in 15 rounds
- Latest Funding Round$575M (USD), Post-IPO
Sep 2020
- InvestorsKKR
& 20 more
- Employee Count5,437
- Investments & AcquisitionsCX Team
& 10 more
- Acquired by
Products & Services of Medallia
Medallia offers a comprehensive portfolio of products and services, including Experience Management Platform and AI Analytics.
The platform is utilized for unifying customer and employee data to enable informed business decisions
AI analytics are employed to uncover insights from interactions and automate responses across systems
Funding Insights of Medallia
Medallia has successfully raised a total of $344.39M across 15 strategic funding rounds. The most recent funding activity was a Post-IPO round of $575 million completed in September 2020. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $344.39M
- Total Rounds 15
- Last Round Post-IPO — $575M
- First Round $200,000
(Dec 2009)
- Investors Count 21
Latest 10 of 15 funding rounds of Medallia with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Sep 2020 | $575M | Post-IPO | – | – | – |
| Aug 2019 | $13.02M | Post-IPO | – | – | – |
| Feb 2019 | $70M | Series D | $2.4B | – | – |
| Jan 2019 | $11M | Series B | – | – | |
| Dec 2017 | $1M | Debt – Conventional | – | – | – |
| Oct 2017 | $500,000 | Debt – Conventional | – | – | – |
| Jul 2016 | $3.01M | Series A | – | – | |
| Jul 2015 | $150.33M | Series D | $1B | Sequoia Capital | – |
| Jun 2015 | $50M | Series C | – | Sequoia Capital | – |
| May 2015 | $1M | Seed | – | – | – |
| Date | Valuation | Stage |
|---|---|---|
| Feb 2019 | $2.4B | •••••••• |
| Jul 2015 | $1B | •••••••• |
Last known valuation $6.4B (Dec 2021). 21 investors in total: 19 institutional and 2 angel.
Investors in Medallia
Medallia has secured backing from 21 investors, including venture fund, institutional, and angel investors. Prominent investors backing the company include KKR, Blackstone and Apollo Global Management.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Sequoia Capital is engaged in venture capital investments. | 1972 | sequoiacap.com | ||
Venture capital firm focused on B2B software growth-stage companies. | peakspancapital.com | |||
Early-stage venture capital is provided to US technology firms. | rinconvp.com | Santa Barbara, United States | ||
Software and technology-enabled services companies are targeted for investment. | 1980 | thomabravo.com | Chicago, United States | |
Investments in technology companies are conducted globally by Battery Ventures. | battery.com | |||
Venture capital investments are made in early-stage technology startups. | gothamvc.com | White Plains, United States | ||
VC firm investing in seed and early stage companies in the US | rre.com | New York, United States | ||
Buyouts are targeted through private equity investments by the firm. | 1990 | apollo.com | New York, United States | |
Multiple sectors are invested in by this private equity firm. | 1976 | kkr.com | New York, United States | |
Diversified investment management is provided across multiple asset classes. | 1985 | blackstone.com | New York, United States |
Investor details for Medallia
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
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People of Medallia
461 people are tracked at Medallia (214 in leadership, 247 in team); the tracked headcount is 5,437.
| Name | Role | Group |
|---|---|---|
Joe Tyrrell | CEO | Leadership |
Rajendran Nair TM | Vice President | Leadership |
Marc Vanlerberghe | CMO | Leadership |
Benjamin Lewin Harris | CEO | Leadership |
Amy Pressman | Founder | Leadership |
Meghan Attreed Halaszynski | Vp, Content & Communications | Leadership |
Deepthi Somasunder | Director, Software Engineering | Leadership |
Fabrice Martin | Chief Product Officer | Leadership |
Javier Navarro | Director In Software Engineering | Leadership |
Sandra Storey | Principal CX Advisor, Director | Leadership |
Enrique Gomez Alonso | Director Advisory Europe | Leadership |
Amy Anders | Director, Principal CX Advisor | Leadership |
Venkat Maddali | VP Engineering | SRE, Observability & Production Services | Leadership |
Osgar de Laat | Director Alliances & Partners EMEA North & South | Leadership |
Melissa Arronte | Vp, Executive Advisor | Leadership |
Marc de Wind | Enterprise Sales Director | Leadership |
Miray Simsek | Director, Solutions Architecture | Leadership |
Catherine Faught | Sales Director, Manufacturing, Distribution, CPG | Leadership |
Jeni Batte | Senior Director, CX Advisory | Leadership |
Lee Lee Paschal | Senior Director Of Partner Marketing And Sponsorships | Leadership |
441 more people are available in the full profile.
Complete people profiles for Medallia
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Investments & Acquisitions by Medallia
Medallia has strategically engaged in corporate development activities, having acquired 11 companies. Notable acquisitions include CX Team, CoolaData and Fields Healthcare Research.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Healthy life and mind services are provided by Mindful. | mindful.org | Chicago, United States | 2011 | Jul 2022 | •••• | |
Customer experience services are provided by CX Team in Mexico. | cxteam.com.mx | Cuauhtemoc, Mexico | 2013 | Apr 2022 | •••• | |
Provider of data analysis and market research services for healthcare sector | fieldsresearch.com | Cincinnati, United States | 1985 | Nov 2021 | •••• | |
Medallia is recognized for providing experience management software solutions. | decibelinsight.com | 0 | Mar 2021 | •••• | ||
SDK to make sense of sensor data | sense360.com | Los Angeles, United States | 2014 | Sep 2020 | $44M | |
Customer feedback and quality management are enabled for experience teams. | stellaconnect.com | New York, United States | 2010 | Sep 2020 | $100M | |
Hardware accelerated speech recognition technology | vocitec.com | Pittsburgh, United States | 2006 | Apr 2020 | $59M | |
AI-based video feedback platform | livinglens.tv | Liverpool, United Kingdom | 2014 | Feb 2020 | $26M | |
Behavioral and predictive analysis is offered for eCommerce and gaming. | cooladata.com | Tel Aviv, Israel | 2012 | •••• | ||
Employee engagement is enabled via anonymous polls and team discussions. | huddleuphub.com | Palo Alto, United States | 2011 | •••• |
Complete acquisition details for Medallia
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Timeline of Medallia
17 dated milestones of Medallia across 25 years, from founding to its latest funding, stage changes and deals.
- Founded Medallia is founded.
- Funding First funding round of $200K.
- Milestone Reaches Unicorn status.
- IPO Lists on the stock exchange (IPO).
- Acquisition Acquires LivingLens.
- Acquisition Acquires Voci Technologies.
- Acquisition Acquires Stella Connect.
- Acquisition Acquires Sense360.
- Funding Latest funding round, Post-IPO, of $575.0M.
- Acquisition Acquires Medallia.
- Acquisition Acquires Medallia.
- Exit Acquired by Thoma Bravo.
- Acquisition Acquires Fields Healthcare Research.
- Acquisition Acquires CX Team.
- Acquisition Acquires Mindful.
- Acquisition Acquires Mindful.
- Exit Acquired by Blackstone.
Web traffic of Medallia
The website of Medallia (medallia.com) receives about 23.9M visits a month and ranks #2,073 among all websites worldwide, #58 in Business Services.
- Monthly visits23.9M
▼ 4.5% vs previous month
- Unique visitors14.4M
per month
- Global rank#2,073
among all websites
- Category rank#58
Business and Consumer Services · Business Services
- Bounce rate40%
- Pages per visit3.2
- Average visit1 min 54 sec
- DevicesDesktop 28% · Mobile 72%
Websites whose visitors overlap most with Medallia. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| satmetrix.com | 100% | 199.5K | View details | ||
spokeo.com | spokeo.com | 98% | #3,557 | – | |
docusign.net | docusign.net | 97% | #1,337 | – | |
rdsecured.com | rdsecured.com | 95% | #42,218 | – | |
| squareup.com | 94% | 45.4M | #836 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 40 similar websites and full traffic analytics for Medallia
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 40 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Top companies in Collaboration & Community Tools
3 companies that operate in the same segment as Medallia (Collaboration & Community Tools) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI-powered platform manages marketing creatives and customer journeys. | 1982 | San Jose, California, United States | USD 23.77 B | 30,710 | ||
Product experience is managed through cloud-based analytics and feedback tools. | 2013 | Raleigh, North Carolina, United States | USD 468.19 M | 969 |
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Related news about Medallia
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Frequently Asked Questions about Medallia
Medallia was founded in 2001 and raised its 1st funding round 8 years after it was founded.
Medallia is headquartered in Pleasanton, United States. It is registered at Pleasanton, California, United States.
Joe Tyrrell is the CEO of Medallia, as recorded in our data.
Medallia is a funded company, having raised a total of $344.39M across 15 funding rounds to date. The company's 1st funding round was a Seed of $1M, raised on Dec 2009.
Medallia has 5,437 employees.
Annual revenue of Medallia is $477.22M as on Jan 31, 2021.
AI powered customer experience management software. It enables users to capture and connect customer signals across the organization and interactions. It leverages AI to predict the customer behaviour in real time. It collects feedback from different sources such as email, website, apps, mobile messaging, IoT connected devices, software applications, calls, chat, social review sites, and more to personalize the customer experiences. It also provides solutions to monitor and track customer journey. The platform includes features for comprehensive feedback capture, administration of programs, role-based reporting, AI-driven analytics, and integrations with other systems.
Medallia offers Experience Management Platform and AI Analytics.
Medallia has made 11 acquisitions, including CX Team, CoolaData, and Fields Healthcare Research.
Medallia has 21 investors. Key investors include KKR, Blackstone, Apollo Global Management, Mubadala, and Thoma Bravo.
The valuation of Medallia is $6.4B as of Dec 2021.
Medallia operates through Medallia Inc.