Customer Experience & Support Software

Companies: 7,115
Sector: Technology
Overview

Customer Experience & Support Software is a key segment within the Technology sector, comprising 7,115+ companies actively operating in this space.

This segment represents businesses focused on specific activities and services within Technology. Companies in this segment share common characteristics, market positioning, and often face similar challenges and opportunities.

Browse the comprehensive directory of Customer Experience & Support Software companies to access detailed profiles, financial information, funding rounds, investor details, and other critical business intelligence for research, due diligence, and market analysis.

Top Companies in Customer Experience & Support Software

Discover leading companies in this segment, ranked by company performance and market presence.

Twilio
twilio.com

Cloud-based omnichannel communication and customer engagement platform is utilized.

Founded 2008
Location San Francisco, California, United States
Revenue USD 5.07 B As on 31 Dec 2025
EBITDA USD 392.13 M As on 31 Dec 2025
Net Profit USD 33.83 M As on 31 Dec 2025
Employees 5,540 As on 31 Dec 2024
Total Funding USD 239.77 M As on 31 Jul 2021
Medallia
medallia.com

AI powered customer experience management software

Founded 2001
Location Pleasanton, California, United States
Revenue USD 477.22 M As on 31 Jan 2021
Employees 1,531 As on 31 Dec 2021
Total Funding USD 340.44 M As on 16 Sep 2020
Valuation USD 2.4 B As on 25 Feb 2019
Genesys
genesys.com

Cloud-based omnichannel customer experience and contact center solutions are delivered.

Founded 1990
Location Daly City, California, United States
Employees 651 As on 28 Feb 2025
Total Funding USD 2.98 B As on 31 Jul 2025
Valuation USD 21 B As on 06 Dec 2021
Freshworks
freshworks.com

Cloud-based business process management suite solutions are delivered.

Founded 2010
Location San Mateo, California, United States
Revenue USD 720.42 M As on 31 Dec 2024
Employees 4,400 As on 31 Dec 2024
Total Funding USD 872.56 M As on 16 Dec 2019
Valuation USD 3.5 B As on 04 Nov 2019
Whatfix
whatfix.com

SaaS platform enables digital adoption and customer self-service.

Founded 2013
Location San Jose, California, United States
Revenue USD 52.03 M As on 31 Mar 2024
Employees 836 As on 28 Jan 2025
Total Funding USD 265.51 M As on 25 Sep 2024
Valuation USD 567.82 M As on 08 Jun 2021
Dialpad
dialpad.com

Cloud-based unified communication solutions including voice and video are provided.

Founded 2011
Location San Ramon, California, United States
Revenue USD 4.12 M As on 31 Mar 2022
EBITDA USD 700.2 K As on 31 Mar 2022
Net Profit USD 465.25 K As on 31 Mar 2022
Employees 110 As on 05 Apr 2024
Total Funding USD 475.91 M As on 22 Dec 2022
Valuation USD 2.2 B As on 16 Dec 2021
Five9
five9.com

Provider of AI and cloud based contact center suite solutions

Founded 2001
Location San Ramon, California, United States
Revenue USD 1.04 B As on 31 Dec 2024
EBITDA USD 100.75 M As on 31 Dec 2024
Employees 3,070 As on 31 Dec 2024
Total Funding USD 84.1 M As on 22 May 2020
Seismic
seismic.com

Cloud and AI-based sales enablement platforms are provided for teams.

Founded 2010
Location San Diego, California, United States
Total Funding USD 426.5 M As on 13 Jun 2024
Valuation USD 3 B As on 16 Aug 2021
Bandwidth
bandwidth.com

VoIP communication management is facilitated via a cloud-based enterprise platform.

Founded 1999
Location Raleigh, North Carolina, United States
Revenue USD 748.49 M As on 31 Dec 2024
EBITDA USD 32.78 M As on 31 Dec 2024
Employees 1,100 As on 31 Dec 2024
Total Funding USD 21.89 M As on 11 Mar 2021
Sinch
sinch.com

Provider of customer communications management platform

Founded 2008
Location Stockholm, Sweden
Revenue USD 2.6 B As on 31 Dec 2024
EBITDA USD 320.04 M As on 31 Dec 2024
Employees 4,080 As on 31 Dec 2024
Total Funding USD 12 M As on 30 Sep 2021
Aircall
aircall.io

SaaS based call center software solution

Founded 2014
Location New York, New York, United States
Total Funding USD 225.55 M As on 23 Feb 2022
Valuation USD 1 B As on 18 Jun 2021
NiCE
nice.com

Cloud-based customer experience management software is offered by NICE.

Founded 1986
Location Hoboken, New Jersey, United States
Revenue USD 2.78 B As on 31 Dec 2024
EBITDA USD 762.35 M As on 31 Dec 2024
Net Profit USD 449.73 M As on 31 Dec 2024
Employees 8,730 As on 31 Dec 2024
Total Funding USD 39.11 M As on 01 Aug 2020
Chorus.ai
chorus.ai

Conversational intelligence platform for sales

Founded 2015
Location San Francisco, California, United States
Employees 90 As on 31 Dec 2020
Total Funding USD 100.3 M As on 28 Jul 2020
LivePerson
liveperson.com

Conversational AI platform is provided for digital customer experiences.

Founded 1995
Location New York, New York, United States
Revenue USD 312.47 M As on 31 Dec 2024
Employees 928 As on 31 Dec 2024
Zendesk
zendesk.com

Cloud-based customer service platform is offered for business engagement.

Founded 2007
Location San Francisco, California, United States
Revenue USD 4.92 M As on 31 Mar 2022
EBITDA USD 538.35 K As on 31 Mar 2022
Net Profit USD 301.23 K As on 31 Mar 2022
Employees 71 As on 01 Apr 2024
Total Funding USD 89.1 M As on 12 Jun 2020
Observe.AI
observe.ai

AI-powered conversation intelligence and automation are provided for contact centers.

Founded 2017
Location Redwood City, California, United States
Revenue USD 10.89 M As on 31 Mar 2023
EBITDA USD 1.63 M As on 31 Mar 2023
Net Profit USD 1.1 M As on 31 Mar 2023
Employees 145 As on 07 Apr 2024
Total Funding USD 213.35 M As on 12 Apr 2022
Vonage
vonage.com

Provider of contact center business communication solutions

Founded 2001
Location Holmdel, New Jersey, United States
Revenue USD 4.97 B As on 31 Dec 2024
EBITDA USD 2.08 B As on 31 Dec 2024
Net Profit USD 1.69 B As on 31 Dec 2024
Employees 150 As on 08 Apr 2024
Total Funding USD 642.33 M As on 12 Jun 2019
Exotel
exotel.com

AI-powered customer engagement and service solutions are delivered.

Founded 2011
Location Bengaluru, Karnataka, India
Revenue USD 4.3 K As on 31 Mar 2022
Total Funding USD 97.75 M As on 09 May 2023
Valuation USD 310.17 M As on 03 Jan 2022
Verint
verint.com

AI-powered customer experience automation solutions are provided by Verint.

Founded 1994
Location Melville, New York, United States
Revenue USD 909.19 M As on 31 Jan 2024
EBITDA USD 177.91 M As on 31 Jan 2024
Net Profit USD 82.27 M As on 31 Jan 2024
Employees 3,800 As on 31 Jan 2024
Gladly
gladly.com

Customer interactions are centralized across email, chat, and social channels.

Founded 2014
Location San Francisco, California, United States
Total Funding USD 208 M As on 26 Sep 2024

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