About Zendesk
Zendesk is a Technology company based in San Francisco (United States) founded in 2007. Cloud-based customer service platform is offered for business engagement. Zendesk has raised $89.1 million across 11 funding rounds from investors including Goldman Sachs, SVB and Northmill. The company has 71 employees. Zendesk has completed 14 acquisitions, including BIME Analytics, Base CRM and Cleverly. Its chief executive, as recorded, is Tom Eggemeier. Its website zendesk.com draws about 73.5 million monthly visits. Its Indian entity Zendesk Technologies Private Limited reported revenue of ₹57.41 Cr. The company has since been acquired. Its focus areas include Enterprise Applications, Customer Service Software, Contact Center and Omnichannel. Its competitors include GoFundMe, Kickstarter and Indiegogo; 1 of its 3 listed competitors has raised funding.
Company details
Founded in 2007 and headquartered in San Francisco, United States, Zendesk operates in the customer service software sector. A cloud-based platform is provided to streamline support through integration with helpdesk systems, ticket management, triggers, and automation features. Tools such as help centers, insights, and analytics are included to enhance operations. Self-service options are enabled via knowledge bases and community forums for users worldwide.
- Headquarters San Francisco, United States
- Employees 71
- Stage Acquired
- SectorsTechnology
- Website category Computers Electronics and Technology
- Email••••••••
- Phone•••• ••••
- Website zendesk.com
- Social LinkedIn X Facebook
- Legal Name Zendesk Technologies Private Limited
- Date of Incorporation 16 May, 2016
- Jurisdiction Bengaluru, Karnataka, India
- Indian entity revenue₹57.41 Cr
FY 2024 · -9% YoY
- Indian entity net profit₹6.19 Cr
FY 2024 · 11% margin
- Indian entity EBITDA₹7.80 Cr
FY 2024 · 14% margin
- Total Equity Funding$89.1M (USD)
in 11 rounds
- Latest Funding Round$1B (USD), Post-IPO
Jun 2020
- InvestorsGoldman Sachs
& 10 more
- Employee Count71
- Investments & AcquisitionsBIME Analytics
& 13 more
Associated legal entities of Zendesk
Zendesk operates through Zendesk Technologies Private Limited (active). Its filings, financials, charges and directors are on the company page.
| Legal entity | Status | Incorporated | Registered in | Revenue (FY 2024) | Employees | Directors | Company page |
|---|---|---|---|---|---|---|---|
| Zendesk Technologies Private Limited CIN U72200KA2016FTC093304 | Active | 16 May 2016 | Bengaluru, Karnataka | ₹57.4 Cr | 71 | 2 | View details |
Apps and channels of Zendesk
Zendesk publishes 1 mobile app with over 100K+ downloads.
Funding Insights of Zendesk
Zendesk has successfully raised a total of $89.1M across 11 strategic funding rounds. The most recent funding activity was a Post-IPO round of $1 billion completed in June 2020. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $89.1M
- Total Rounds 11
- Last Round Post-IPO — $1B
- First Round $500,000
(Jun 2008)
- Investors Count 11
Latest 10 of 11 funding rounds of Zendesk with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jun 2020 | $1B | Post-IPO | – | – | – |
| Mar 2020 | Post-IPO | – | – | ||
| Sep 2019 | Grant | – | – | ||
| Mar 2018 | $500M | Post-IPO | – | – | – |
| Jun 2015 | $1.9M | Seed | – | – | |
| Aug 2014 | $1.7M | Seed | – | – | – |
| Sep 2012 | $60M | Series D | – | Redpoint Ventures | |
| Dec 2010 | $19M | Series C | – | – | |
| Aug 2009 | $6M | Series B | – | – | |
| May 2009 | Series A | – | – |
11 investors in total: 11 institutional.
Investors in Zendesk
Zendesk has secured backing from 11 investors, including institutional and venture fund investors. Prominent investors backing the company include Goldman Sachs, SVB and Northmill.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Redpoint Ventures is engaged in venture capital investments. | redpoint.com | Woodside, United States | ||
Venture capital is invested in cybersecurity, fintech, and AI startups. | ggvc.com | Menlo Park, United States | ||
CRV is recognized as a venture capital firm investing in technology startups. | crv.com | Palo Alto, United States | ||
Venture capital investments in technology startups and entrepreneurs. | indexventures.com | |||
Venture capital investments are offered to promising startups. | benchmark.com | San Francisco, United States | ||
Investment banking services are delivered across multiple financial sectors. | 1869 | goldmansachs.com | New York, United States | |
Early-stage ventures are funded by the investment firm. | matrix.vc | San Francisco, United States | ||
Angel investments are made in Cloud, SaaS, and manufacturing sectors. | 2012 | irishangels.com | Chicago, United States | |
Wealth data is aggregated and lending is provided for businesses. | 2006 | northmill.com | Stockholm, Sweden | |
Serves as a government agency dedicated to fostering business development and growth in Singapore. | 1961 | edb.gov.sg | Singapore, Singapore |
Investor details for Zendesk
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Board of directors of Zendesk Technologies Private Limited (Zendesk)
Zendesk Technologies Private Limited is the primary company behind Zendesk. The board of Zendesk Technologies Private Limited currently have 2 directors; the longest-serving is Rajendra Singh Rathore, appointed in 2016. 8 earlier directors have ceased.
| Director | Designation | Appointed | Tenure | Entity |
|---|---|---|---|---|
| Rajendra Singh Rathore DIN 02365241 | Director | 16 May 2016 | 10 yrs 5 mo | Zendesk Technologies Private Limited |
| Albert Yeh DIN 10825652 | Director | 30 Oct 2024 | 2 yrs | Zendesk Technologies Private Limited |
People of Zendesk
575 people are tracked at Zendesk (174 in leadership, 8 in board & advisors, 393 in team); the tracked headcount is 71.
| Name | Role | Group |
|---|---|---|
Tom Eggemeier | CEO & Board Member | Leadership |
Lila Tretikov | Board of Director | Leadership |
Sary Stefanki | VP, Customer Success | Leadership |
Teresa Haun | Vice President, Technology And CX Strategy | Leadership |
Rob Borland | Director Of Sales | Leadership |
Dave McNamee | VP, Corporate Communications & Analyst Relations | Leadership |
Nan Guo | Senior Vice President Of Engineering | Leadership |
Marshall Reiss | Director, Business Consulting | Leadership |
Vinay P. | Svp, Chief Trust & Security Officer | Leadership |
Tiph Turpin | Vice President, Global Communications & Social Impact | Leadership |
Paul Campion | Enterprise Account Director | Leadership |
Hannah Deveney | Senior Director, Product Management | Leadership |
Vineet Jain | Director, Sales Acceleration | Leadership |
Ophélie Durand | Director, Scaled Success EMEA & APAC | Leadership |
Jennifer Chang | Vice President Of Program Management And Operational Excellence | Leadership |
Alexis Arnell | Chief Of Staff | Leadership |
Jon Ross | VP Of Product, Messaging | Leadership |
Abhi Deshmukh | Senior Vice President Of Engineering | Leadership |
Shashi Upadhyay | President of Product, Engineering, & AI | Leadership |
Guy Jenkins | Vp, Head Of Design | Leadership |
555 more people are available in the full profile.
Complete people profiles for Zendesk
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Financials of Zendesk
Figures of Zendesk Technologies Private Limited, the primary company behind Zendesk, for FY 2024. Revenue was ₹57.41 Cr (-9% year on year). Net profit was ₹6.19 Cr (11% margin). EBITDA was ₹7.80 Cr (14% margin). Revenue has grown at a compounded annual rate of +30% over three years and +27% over five years.
- ₹57.41 CrRevenue · FY 2024 · -9% YoY
- ₹6.19 CrNet profit · 11% margin
- ₹7.80 CrEBITDA · 14% margin
- ₹5 LakhPaid-up capital
- 71Employees (provident fund records)
- +30%Revenue CAGR, 3 years
- +27%Revenue CAGR, 5 years
Balance sheet, profit and loss, cash flow and ratios of Zendesk Technologies Private Limited are on its company page.
Detailed financial statements for Zendesk
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Investments & Acquisitions by Zendesk
Zendesk has strategically engaged in corporate development activities, having acquired 14 companies. Notable acquisitions include BIME Analytics, Base CRM and Cleverly.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Generative AI solutions are provided for customer support automation. | forethought.ai | San Francisco, United States | 2017 | Mar 2026 | •••• | |
Unleash is recognized as an enterprise AI platform provider. | unleash.so | New York, United States | 2019 | Dec 2025 | •••• | |
Web3 data insights are delivered through a no-SQL exploration platform. | hyperarc.com | New York, United States | 2014 | Jul 2025 | •••• | |
Location-based social media monitoring is provided for brands. | localmeasure.com | Surry Hills, Australia | 2011 | Feb 2025 | $63.64M | |
Zendesk is recognized for providing AI-powered customer support solutions. | klausapp.com | Tallinn, Estonia | 2018 | Jan 2024 | •••• | |
Agent management solutions for Zendesk, including time tracking, are provided. | tymeshift.com | Fairfield, United States | 2013 | Jun 2023 | •••• | |
Additives, silanes, and related formulations are manufactured globally. | momentive.com | Schenectady, United States | 2010 | Nov 2021 | •••• | |
SurveyMonkey is recognized as a leading survey platform globally. | momentive.ai | Bridgewater, United States | 2008 | Oct 2021 | •••• | |
AI-based customer service platform on cloud | cleverly.ai | Lisbon, Portugal | 2016 | Aug 2021 | •••• | |
Omnichannel conversation platform | smooch.io | Montreal Est, Canada | 2015 | •••• |
Complete acquisition details for Zendesk
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Timeline of Zendesk
14 dated milestones of Zendesk across 19 years, from founding to its latest funding, stage changes and deals.
- Founded Zendesk is founded.
- Funding First funding round of $500K.
- IPO Lists on the stock exchange (IPO).
- Funding Latest funding round, Post-IPO, of $1.0B.
- Acquisition Acquires Cleverly.
- Acquisition Acquires SurveyMonkey.
- Acquisition Acquires Momentive.
- Acquisition Acquires Tymeshift.
- Acquisition Acquires Zendesk.
- Acquisition Acquires Zendesk.
- Acquisition Acquires Local Measure.
- Acquisition Acquires HyperArc.
- Acquisition Acquires Unleash.
- Acquisition Acquires Forethought AI.
Competitors of Zendesk
Zendesk has 3 listed competitors in our database, 1 of them funded. They include GoFundMe, Kickstarter and Indiegogo.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| gofundme.com | 2008 | San Diego, United States | 332 | Funds are raised online for social causes via crowdfunding platform. | ||
| kickstarter.com | 2009 | Brooklyn, United States | 86 | Creative projects are crowdfunded via a cloud-based platform. | ||
| indiegogo.com | 2008 | San Francisco, United States | $56.5M | 64 | Crowdfunding for artistic, tech, and community projects is enabled online. |
Detailed competitors of Zendesk
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Web traffic of Zendesk
The website of Zendesk (zendesk.com) receives about 73.5M visits a month and ranks #366 among all websites worldwide, #89 in Computers Electronics and Technology.
- Monthly visits73.5M
▼ 2.7% vs previous month
- Unique visitors32.6M
per month
- Global rank#366
among all websites
- Category rank#89
Computers Electronics and Technology · Computers Electronics and Technology
- Bounce rate44%
- Pages per visit7.6
- Average visit8 min 27 sec
- DevicesDesktop 45% · Mobile 55%
Websites whose visitors overlap most with Zendesk. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| notion.so | 100% | 178.3M | #160 | View details | |
| figma.com | 99% | 84.7M | #221 | View details | |
freshdesk.com | freshdesk.com | 98% | #2,515 | – | |
t.me | t.me | 93% | #53 | – | |
| h2desk.com | 93% | 680.7K | View details | ||
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 40 similar websites and full traffic analytics for Zendesk
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Top companies in Collaboration & Community Tools
3 companies that operate in the same segment as Zendesk (Collaboration & Community Tools) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI-powered platform manages marketing creatives and customer journeys. | 1982 | San Jose, California, United States | USD 23.77 B | 30,710 | ||
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 |
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Related news about Zendesk
Complete news archive for Zendesk
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Frequently Asked Questions about Zendesk
Zendesk was founded in 2007 and raised its 1st funding round 1 year after it was founded.
Zendesk is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
Tom Eggemeier is the CEO of Zendesk, as recorded in our data.
Zendesk is a funded company, having raised a total of $89.1M across 11 funding rounds to date.
Zendesk has 71 employees.
The primary company behind Zendesk, Zendesk Technologies Private Limited, reported revenue of ₹57.41 Cr for FY 2024, down 9% year on year.
Founded in 2007 and headquartered in San Francisco, United States, Zendesk operates in the customer service software sector. A cloud-based platform is provided to streamline support through integration with helpdesk systems, ticket management, triggers, and automation features. Tools such as help centers, insights, and analytics are included to enhance operations. Self-service options are enabled via knowledge bases and community forums for users worldwide.
Zendesk's top competitors include GoFundMe, Kickstarter and Indiegogo.
Zendesk has made 14 acquisitions, including BIME Analytics, Base CRM, and Cleverly.
Zendesk has 11 investors. Key investors include Goldman Sachs, SVB, Northmill, IrishAngels, and Singapore Economic Development Board.
Zendesk operates through Zendesk Technologies Private Limited.
The legal entities of Zendesk currently have 2 directors, including Rajendra Singh Rathore, Albert Yeh.