About Zendesk
Zendesk is a company based in San Francisco (United States) founded in 2007.. Zendesk has raised $89.1 million across 11 funding rounds from investors including Goldman Sachs, SVB and Northmill. The company has 71 employees as of April 01, 2024. Zendesk has completed 14 acquisitions, including BIME Analytics, Base CRM and Cleverly. Zendesk operates in a competitive market with competitors including GoFundMe, Kickstarter, Impact Guru, Indiegogo and Wadiz, among others.
- Headquarter San Francisco, United States
- Employees 71 as on 01 Apr, 2024
- Stage Public
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Sectors
Technology
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Email
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Phone
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Website
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Social
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- Legal Name Zendesk Technologies Private Limited
- Date of Incorporation 16 May, 2016
- Jurisdiction Bengaluru, Karnataka, India
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Annual Revenue
$4.92 M (USD)57.36as on Mar 31, 2022
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Net Profit
$301.23 K (USD)45.63as on Mar 31, 2022
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EBITDA
$538.35 K (USD)57.05as on Mar 31, 2022
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Total Equity Funding
$89.1 M (USD)
in 11 rounds
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Latest Funding Round
$1 B (USD), Post-IPO
Jun 12, 2020
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Investors
Goldman Sachs
& 10 more
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Employee Count
71
as on Apr 01, 2024
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Investments & Acquisitions
BIME Analytics
& 13 more
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Leadership Team
125 people
Software Development Team
92 people
Product Management Team
78 people
Sales and Marketing
66 people
Senior Team
60 people
Finance and Accounting
26 people
Creative and Marketing Team
16 people
Principal Team
15 people
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Funding Insights of Zendesk
Zendesk has successfully raised a total of $89.1M across 11 strategic funding rounds. The most recent funding activity was a Post-IPO round of $1 billion completed in June 2020. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 11
- Last Round Post-IPO — $1.0B
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First Round
First Round
(20 Jun 2008)
- Investors Count 11
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jun, 2020 | Amount | Post-IPO - Zendesk | Valuation |
investors |
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| Mar, 2020 | Amount | Post-IPO - Zendesk | Valuation |
investors |
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| Sep, 2019 | Amount | Grant - Zendesk | Valuation |
investors |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Zendesk
Zendesk has secured backing from 11 investors, including institutional and venture fund investors. Prominent investors backing the company include Goldman Sachs, SVB and Northmill. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Redpoint Ventures is engaged in venture capital investments.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location | |
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CRV is recognized as a venture capital firm investing in technology startups.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Zendesk
Zendesk has strategically engaged in corporate development activities, having acquired 14 companies. Notable acquisitions include BIME Analytics, Base CRM and Cleverly. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Unleash is recognized as an enterprise AI platform provider.
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2019 | ||||
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Zendesk is recognized for providing AI-powered customer support solutions.
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2018 | ||||
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AI-based customer service platform on cloud
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - Zendesk
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Zendesk Comparisons
Competitors of Zendesk
Zendesk operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as GoFundMe, Kickstarter, Impact Guru, Indiegogo and Wadiz, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Funds are raised online for social causes via crowdfunding platform.
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| domain | founded_year | HQ Location |
Creative projects are crowdfunded via a cloud-based platform.
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| domain | founded_year | HQ Location |
Donation-based crowdfunding platform is provided online for various causes.
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Crowdfunding for artistic, tech, and community projects is enabled online.
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| domain | founded_year | HQ Location |
Equity and revenue-based crowdfunding for startups is enabled.
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| domain | founded_year | HQ Location |
Rewards-based crowdfunding is enabled via an "All or Nothing" model.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Zendesk
Frequently Asked Questions about Zendesk
When was Zendesk founded?
Zendesk was founded in 2007 and raised its 1st funding round 1 year after it was founded.
Where is Zendesk located?
Zendesk is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
Who is the current CEO of Zendesk?
Tom Eggemeier is the current CEO of Zendesk.
Is Zendesk a funded company?
Zendesk is a funded company, having raised a total of $89.1M across 11 funding rounds to date.
How many employees does Zendesk have?
As of Apr 01, 2024, the latest employee count at Zendesk is 71.
What is the annual revenue of Zendesk?
Annual revenue of Zendesk is $4.92M as on Mar 31, 2022.
What does Zendesk do?
Founded in 2007 and headquartered in San Francisco, United States, Zendesk operates in the customer service software sector. A cloud-based platform is provided to streamline support through integration with helpdesk systems, ticket management, triggers, and automation features. Tools such as help centers, insights, and analytics are included to enhance operations. Self-service options are enabled via knowledge bases and community forums for users worldwide.
Who are the top competitors of Zendesk?
Zendesk's top competitors include Wadiz, GoFundMe and Kickstarter.
How many acquisitions has Zendesk made?
Zendesk has made 14 acquisitions, including BIME Analytics, Base CRM, and Cleverly.
Who are Zendesk's investors?
Zendesk has 11 investors. Key investors include Goldman Sachs, SVB, Northmill, IrishAngels, and Singapore Economic Development Board.
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