About Zendesk
Zendesk is a company based in Tallinn (Estonia) founded in 2018 by Martin Koiva and Kair Kasper was acquired by Zendesk in January 2024. It operates as a SaaS (Software-as-a-Service), and Professional Services. Zendesk has raised $18.87 million across 3 funding rounds from investors including Zendesk, Acton Capital and Icebreaker.vc. Zendesk offers products and services including Zendesk for Customer Service, Zendesk for Contact Centre, and Zendesk AI Agents. Zendesk operates in a competitive market with competitors including Observe.AI, CallMiner, Invoca, Gridspace and Convin, among others.
- Headquarter Tallinn, Estonia
- Founders Martin Koiva, Kair Kasper
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Sectors
Technology
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Email
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Phone
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Website
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Social
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- Legal Name Zendesk
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Products & Services of Zendesk
Zendesk offers a comprehensive portfolio of products and services, including Zendesk for Customer Service, Zendesk for Contact Centre, and Zendesk AI Agents. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
AI-powered solution for customer support and resolutions.
Omnichannel contact centre solution with AI capabilities.
AI agents for resolving customer and employee conversations.
Funding Insights of Zendesk
Zendesk has successfully raised a total of $18.87M across 3 strategic funding rounds. The most recent funding activity was a Series A round of $11.55 million completed in September 2022. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 3
- Last Round Series A — $11.5M
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First Round
First Round
(03 Jul 2019)
- Investors Count 4
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Sep, 2022 | Amount | Series A - Zendesk | Valuation | Acton Capital | |
| Sep, 2020 | Amount | Series A - Zendesk | Valuation | Global Founders Capital | |
| Jul, 2019 | Amount | Seed - Zendesk | Valuation | Creandum , Icebreaker |
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| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Zendesk
Zendesk has secured backing from 5 investors, including venture fund and institutional investors. Prominent investors backing the company include Zendesk, Acton Capital and Icebreaker.vc. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Tech-enabled companies are invested in by Acton Capital venture firm.
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Founded Year | Domain | Location | |
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Seed and early-stage tech investments are targeted in Finland.
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Founded Year | Domain | Location | |
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Venture capital investments and support services are offered to early-stage tech startups.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Zendesk
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - Zendesk
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Zendesk Comparisons
Competitors of Zendesk
Zendesk operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Observe.AI, CallMiner, Invoca, Gridspace and Convin, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
AI-powered conversation intelligence and automation are provided for contact centers.
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| domain | founded_year | HQ Location |
Cloud and AI-based conversational analytics are delivered by CallMiner.
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| domain | founded_year | HQ Location |
Platform that connects marketing and sales teams to track and optimise the buying journey
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| domain | founded_year | HQ Location |
Cloud based platform offering speech analytics solutions
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| domain | founded_year | HQ Location |
AI-powered conversation intelligence is provided for contact centers.
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| domain | founded_year | HQ Location |
Conversation intelligence platform provided for customer experience analysis.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Zendesk
Frequently Asked Questions about Zendesk
When was Zendesk founded?
Zendesk was founded in 2018 and raised its 1st funding round 1 year after it was founded.
Where is Zendesk located?
Zendesk is headquartered in Tallinn, Estonia.
Who is the current CEO of Zendesk?
Martin Koiva is the current CEO of Zendesk. They have also founded this company.
Is Zendesk a funded company?
Zendesk is a funded company, having raised a total of $18.87M across 3 funding rounds to date. The company's 1st funding round was a Seed of $1.92M, raised on Jul 03, 2019.
What does Zendesk do?
Zendesk is known for delivering AI-powered software solutions focused on customer service and contact centre management. The company operates in sectors such as retail, financial services, education, government, manufacturing, software, healthcare, and telecommunications. Its offerings include comprehensive tools for ticketing, messaging, live chat, voice support, and workforce management. Solutions are tailored for businesses of all sizes, from startups to enterprises, with a strong emphasis on enhancing customer experience through AI agents and quality assurance tools. Integrations and a flexible platform ensure adaptability to various operational needs.
Who are the top competitors of Zendesk?
Zendesk's top competitors include Observe.AI, Invoca and CallMiner.
What products or services does Zendesk offer?
Zendesk offers Zendesk for Customer Service, Zendesk for Contact Centre, and Zendesk AI Agents.
Who are Zendesk's investors?
Zendesk has 5 investors. Key investors include Zendesk, Acton Capital, Icebreaker.vc, Creandum, and Global Founders Capital.