About Zendesk
Zendesk is a Technology company based in Tallinn (Estonia) founded in 2018 by Martin Koiva and Kair Kasper, and was acquired by Zendesk in January 2024. Zendesk is recognized for providing AI-powered customer support solutions. It operates on a SaaS (Software-as-a-Service) and Professional Services model. Zendesk has raised $18.87 million across 3 funding rounds from investors including Zendesk, Acton Capital and Icebreaker.vc. Its chief executive, as recorded, is Martin Koiva. Its website klausapp.com draws about 19 thousand monthly visits. Zendesk offers products and services including Zendesk for Customer Service, Zendesk for Contact Centre, and Zendesk AI Agents. Its focus areas include Software and Customer Relationship Management (CRM).
Company details
Zendesk is known for delivering AI-powered software solutions focused on customer service and contact centre management. The company operates in sectors such as retail, financial services, education, government, manufacturing, software, healthcare, and telecommunications. Its offerings include comprehensive tools for ticketing, messaging, live chat, voice support, and workforce management. Solutions are tailored for businesses of all sizes, from startups to enterprises, with a strong emphasis on enhancing customer experience through AI agents and quality assurance tools. Integrations and a flexible platform ensure adaptability to various operational needs.
Products & Services of Zendesk
Zendesk offers a comprehensive portfolio of products and services, including Zendesk for Customer Service, Zendesk for Contact Centre, and Zendesk AI Agents.
AI-powered solution for customer support and resolutions.
Omnichannel contact centre solution with AI capabilities.
AI agents for resolving customer and employee conversations.
Apps and channels of Zendesk
its YouTube channel Zendesk has 39.8K subscribers and 30 videos.
Videos from Zendesk
The most watched videos on Zendesk's YouTube channel, Zendesk (39.8K subscribers). Click a video to play it here.
More on Zendesk.
Funding Insights of Zendesk
Zendesk has successfully raised a total of $18.87M across 3 strategic funding rounds. The most recent funding activity was a Series A round of $11.55 million completed in September 2022. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $18.87M
- Total Rounds 3
- Last Round Series A — $11.55M
- First Round $1.92M
(Jul 2019)
- Investors Count 4
All 3 funding rounds of Zendesk with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Sep 2022 | $11.55M | Series A | – | Acton Capital | |
| Sep 2020 | $5.4M | Series A | – | Global Founders Capital | |
| Jul 2019 | $1.92M | Seed | – | Creandum, Icebreaker | – |
5 investors in total: 5 institutional.
Investors in Zendesk
Zendesk has secured backing from 5 investors, including venture fund and institutional investors. Prominent investors backing the company include Zendesk, Acton Capital and Icebreaker.vc.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Tech-enabled companies are invested in by Acton Capital venture firm. | actoncapital.com | Munich, Germany | ||
Seed and early-stage tech investments are targeted in Finland. | icebreaker.vc | Helsinki, Finland | ||
Venture capital investments and support services are offered to early-stage tech startups. | creandum.com | |||
Venture capital firm focused on early-stage startups | globalfounderscapital.com | Berlin, Germany | ||
Cloud-based customer service platform is offered for business engagement. | 2007 | zendesk.com | San Francisco, United States |
Investor details for Zendesk
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
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Verified entity values are shown only after access is granted.
People of Zendesk
2 people are tracked at Zendesk (2 in leadership).
| Name | Role | Group |
|---|---|---|
Martin Koiva | Co-Founder & CEO | Leadership |
Kair Kasper | Co-Founder | Leadership |
Complete people profiles for Zendesk
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
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Timeline of Zendesk
4 dated milestones of Zendesk across 6 years, from founding to its latest funding, stage changes and deals.
- Founded Zendesk is founded.
- Funding First funding round of $1.9M.
- Funding Latest funding round, Series A, of $11.5M.
- Exit Acquired by Zendesk.
Web traffic of Zendesk
The website of Zendesk (klausapp.com) receives about 18.5K visits a month.
- Monthly visits18.5K
▲ 25.1% vs previous month
Websites whose visitors overlap most with Zendesk. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
zendesk.es | zendesk.es | 100% | #342,663 | – | |
| google.com | 66% | 85.8B | #1 | View details |
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Related news about Zendesk
Complete news archive for Zendesk
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Frequently Asked Questions about Zendesk
Zendesk was founded in 2018 and raised its 1st funding round 1 year after it was founded.
Zendesk is headquartered in Tallinn, Estonia.
Martin Koiva is the CEO of Zendesk, as recorded in our data. They have also founded this company.
Zendesk is a funded company, having raised a total of $18.87M across 3 funding rounds to date. The company's 1st funding round was a Seed of $1.92M, raised on Jul 2019.
Zendesk is known for delivering AI-powered software solutions focused on customer service and contact centre management. The company operates in sectors such as retail, financial services, education, government, manufacturing, software, healthcare, and telecommunications. Its offerings include comprehensive tools for ticketing, messaging, live chat, voice support, and workforce management. Solutions are tailored for businesses of all sizes, from startups to enterprises, with a strong emphasis on enhancing customer experience through AI agents and quality assurance tools. Integrations and a flexible platform ensure adaptability to various operational needs.
Zendesk offers Zendesk for Customer Service, Zendesk for Contact Centre, and Zendesk AI Agents.
Zendesk has 5 investors. Key investors include Zendesk, Acton Capital, Icebreaker.vc, Creandum, and Global Founders Capital.
Zendesk operates through Zendesk.
Yes. Zendesk was acquired by Zendesk in January 2024.