About Zendesk
Zendesk is a company based in Tallinn (Estonia) founded in 2018 by Martin Koiva and Kair Kasper was acquired by Zendesk in January 2024. It operates as a SaaS (Software-as-a-Service) and Professional Services. Zendesk has raised $18.87 million across 3 funding rounds from investors including Zendesk, Acton Capital and Icebreaker.vc. Zendesk offers products and services including Zendesk for Customer Service, Zendesk for Contact Centre, and Zendesk AI Agents. Zendesk operates in a competitive market with competitors including Observe.AI, CallMiner, Invoca, Gridspace and Convin, among others.
- Headquarter Tallinn, Estonia
- Founders Martin Koiva, Kair Kasper
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Technology
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- Legal Name Zendesk
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Products & Services of Zendesk
Zendesk offers a comprehensive portfolio of products and services, including Zendesk for Customer Service, Zendesk for Contact Centre, and Zendesk AI Agents.
AI-powered solution for customer support and resolutions.
Omnichannel contact centre solution with AI capabilities.
AI agents for resolving customer and employee conversations.
Funding Insights of Zendesk
Zendesk has successfully raised a total of $18.87M across 3 strategic funding rounds. The most recent funding activity was a Series A round of $11.55 million completed in September 2022. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
Investors in Zendesk
Zendesk has secured backing from 5 investors, including venture fund and institutional investors. Prominent investors backing the company include Zendesk, Acton Capital and Icebreaker.vc.
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Seed and early-stage tech investments are targeted in Finland.
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Venture capital investments and support services are offered to early-stage tech startups.
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Investor details for Zendesk
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Investments & Acquisitions by Zendesk
Investment portfolio details for Zendesk
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Financial Statements - Zendesk
Detailed financials for Zendesk
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Zendesk Comparisons
Peer comparison for Zendesk
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Competitors of Zendesk
Zendesk operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Observe.AI, CallMiner, Invoca, Gridspace and Convin, among others.
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AI-powered conversation intelligence and automation are provided for contact centers.
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Cloud and AI-based conversational analytics are delivered by CallMiner.
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Platform that connects marketing and sales teams to track and optimise the buying journey
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Cloud based platform offering speech analytics solutions
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AI-powered conversation intelligence is provided for contact centers.
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Conversation intelligence platform provided for customer experience analysis.
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Detailed competitors of Zendesk
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Latest news on Zendesk
Complete news archive for Zendesk
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Frequently Asked Questions about Zendesk
Zendesk was founded in 2018 and raised its 1st funding round 1 year after it was founded.
Zendesk is headquartered in Tallinn, Estonia.
Martin Koiva is the current CEO of Zendesk. They have also founded this company.
Zendesk is a funded company, having raised a total of $18.87M across 3 funding rounds to date.
Zendesk is known for delivering AI-powered software solutions focused on customer service and contact centre management. The company operates in sectors such as retail, financial services, education, government, manufacturing, software, healthcare, and telecommunications. Its offerings include comprehensive tools for ticketing, messaging, live chat, voice support, and workforce management. Solutions are tailored for businesses of all sizes, from startups to enterprises, with a strong emphasis on enhancing customer experience through AI agents and quality assurance tools. Integrations and a flexible platform ensure adaptability to various operational needs.
Zendesk's top competitors include Observe.AI, Invoca and CallMiner.
Zendesk offers Zendesk for Customer Service, Zendesk for Contact Centre, and Zendesk AI Agents.
Zendesk has 5 investors. Key investors include Zendesk, Acton Capital, Icebreaker.vc, Creandum, and Global Founders Capital.