About Zendesk
Zendesk is a Technology company based in Tampere (Finland) founded in 2014, and was acquired by Zendesk in March 2024. AI chatbots for customer support in non-English markets are provided. It operates on a SaaS (Software-as-a-Service) and Subscription Services model. Zendesk has raised $28.12 million across 7 funding rounds from investors including Zendesk, Techstars and EIC Fund. Its website ultimate.ai draws about 19 thousand monthly visits. Zendesk offers products and services including Zendesk AI Agents and Zendesk for Contact Centre. Its focus areas include Software and Customer Relationship Management.
Company details
Zendesk is known for providing AI-powered customer service solutions that automate interactions across various channels. The company focuses on resolving customer and employee queries using agentic AI technology. Solutions are offered for contact centers, small businesses, enterprises, and startups across industries like retail, healthcare, and telecommunications. AI agents are deployed to achieve high automation rates, while workforce management tools and integrations enhance operational efficiency.
Products & Services of Zendesk
Zendesk offers a comprehensive portfolio of products and services, including Zendesk AI Agents and Zendesk for Contact Centre.
AI agents resolve customer issues across multiple channels.
Omnichannel contact centre solutions are provided for businesses.
Apps and channels of Zendesk
its YouTube channel Zendesk has 39.8K subscribers and 30 videos.
Videos from Zendesk
The most watched videos on Zendesk's YouTube channel, Zendesk (39.8K subscribers). Click a video to play it here.
More on Zendesk.
Funding Insights of Zendesk
Zendesk has successfully raised a total of $28.12M across 7 strategic funding rounds. The most recent funding activity was a Grant round of $58.21 thousand completed in September 2021. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $28.12M
- Total Rounds 7
- Last Round Grant — $58,208
- First Round $300,000
(Mar 2017)
- Investors Count 7
All 7 funding rounds of Zendesk with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Sep 2021 | $58,208 | Grant | – | – | |
| Dec 2020 | $20M | Series A | – | OMERS | |
| Nov 2019 | $6.5M | Series A | – | Maki, HV Capital | – |
| Jun 2019 | $28,274 | Grant | – | – | |
| Sep 2018 | $1.3M | Seed | – | Maki, HV Capital | – |
| Sep 2017 | $20,000 | Seed | – | – | |
| Mar 2017 | $300,000 | Angel Round | – | – | – |
8 investors in total: 8 institutional.
Investors in Zendesk
Zendesk has secured backing from 8 investors, including venture fund and institutional investors. Prominent investors backing the company include Zendesk, Techstars and EIC Fund.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Government agency and accelerator focusing on innovative startups and SMEs | eicfund.eu | Brussels, Belgium | ||
Early-stage technology-driven companies are targeted for venture capital investments. | omersventures.com | Toronto, Canada | ||
Investments in technology startups are made by Felicis Ventures. | felicis.com | Menlo Park, United States | ||
A venture capital firm based in Helsinki, Finland, is operated. | maki.vc | Helsinki, Finland | ||
Venture capital funding is provided to digital company founders. | hvcapital.com | Munich, Germany | ||
TechFounders is engaged in fostering partnerships between corporates and startups. | techfounders.com | |||
Startups are accelerated globally without sector restrictions through structured programs. | 2006 | techstars.com | New York, United States | |
Cloud-based customer service platform is offered for business engagement. | 2007 | zendesk.com | San Francisco, United States |
Investor details for Zendesk
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
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- Round participation
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People of Zendesk
20 people are tracked at Zendesk (4 in leadership, 16 in team).
| Name | Role | Group |
|---|---|---|
Markus Müller | VP of Analytics | Leadership |
Dora Hoffmann | Head of People & Culture | Leadership |
Jaakko Pasanen | Co-Founder | Leadership |
Erika Madriñan | Head of Partner Marketing | Leadership |
András Beke | Artificial Intelligence Researcher | Team |
Zsófia Purgel | Junior People & Culture Manager | Team |
Burçak Okcu | Senior Product Designer | Team |
Barbara Robertson | QA Automation Engineer | Team |
Corey Williams | Enterprise Account Executive | Team |
Pedro Mealha | Senior Backend Engineer | Team |
Imran Imran | Lead Generation Specialist | Team |
Kasia Kaszubska | Customer Success Manager, Enterprise | Team |
Tunç Gültekin | Machine Learning Chapter Lead | Team |
Ábel Erdész | Senior Frontend Engineer | Team |
Joseph Case | Staff Software Engineer | Team |
Kunle Johnson | Senior Quality Engineer | Team |
Roberto Gutiérrez Sopedra | Platform Engineer | Team |
Victoria Lojek | Senior Customer Engineer | Team |
Alexa Grell | Manager, Customer Success, AI Agents | Team |
Ian Crasta | Staff Product Designer | Team |
Complete people profiles for Zendesk
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
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Timeline of Zendesk
4 dated milestones of Zendesk across 10 years, from founding to its latest funding, stage changes and deals.
- Founded Zendesk is founded.
- Funding First funding round of $300K.
- Funding Latest funding round, Grant, of $58K.
- Exit Acquired by Zendesk.
Web traffic of Zendesk
The website of Zendesk (ultimate.ai) receives about 18.8K visits a month.
- Monthly visits18.8K
▼ 52.2% vs previous month
Websites whose visitors overlap most with Zendesk. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
zendesk.co.uk | zendesk.co.uk | 100% | #293,523 | – | |
zendesk.fr | zendesk.fr | 100% | #402,081 | – | |
| ultimate-ai-app.com | 49% | View details |
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Related news about Zendesk
Complete news archive for Zendesk
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Frequently Asked Questions about Zendesk
Zendesk was founded in 2014 and raised its 1st funding round 3 years after it was founded.
Zendesk is headquartered in Tampere, Finland.
Zendesk is a funded company, having raised a total of $28.12M across 7 funding rounds to date. The company's 1st funding round was a Angel Round of $300K, raised on Mar 2017.
Zendesk is known for providing AI-powered customer service solutions that automate interactions across various channels. The company focuses on resolving customer and employee queries using agentic AI technology. Solutions are offered for contact centers, small businesses, enterprises, and startups across industries like retail, healthcare, and telecommunications. AI agents are deployed to achieve high automation rates, while workforce management tools and integrations enhance operational efficiency.
Zendesk offers Zendesk AI Agents and Zendesk for Contact Centre.
Zendesk has 8 investors. Key investors include Zendesk, Techstars, EIC Fund, OMERS Ventures, and Felicis Ventures.
Yes. Zendesk was acquired by Zendesk in March 2024.