About Forethought AI
Forethought AI is a company based in San Francisco (United States) founded in 2017 by Deon Nicholas and Sami Ghoche was acquired by Zendesk in March 2026.. Forethought AI has raised $117.17 million across 5 funding rounds from investors including Zendesk, Neo and Steadfast Financial. The company has 61 employees as of December 31, 2023. Forethought AI offers products and services including Solve, Triage, Assist, and Discover. Forethought AI operates in a competitive market with competitors including Twilio, Freshworks, Dialpad, Sprinklr and Gupshup, among others.
- Headquarter San Francisco, United States
- Employees 61 as on 31 Dec, 2023
- Founders Deon Nicholas, Sami Ghoche
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Sectors
Technology
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Email
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Website
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Products & Services of Forethought AI
Forethought AI offers a comprehensive portfolio of products and services, including Solve, Triage, Assist, and Discover. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Automates inquiry processing and responses across channels for efficient support.
Analyzes tickets by intent and routes them to appropriate agents quickly.
Provides knowledge articles and summaries to boost agent efficiency and responses.
Uses AI to recommend improvements and track performance in customer service.
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Funding Insights of Forethought AI
Forethought AI has successfully raised a total of $117.17M across 5 strategic funding rounds. The most recent funding activity was a Series D round of $25 million completed in May 2025. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 5
- Last Round Series D — $25.0M
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First Round
First Round
(19 Dec 2017)
- Investors Count 34
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| May, 2025 | Amount | Series D - Forethought AI | Valuation | Blue Cloud Ventures | |
| Dec, 2021 | Amount | Series C - Forethought AI | Valuation | Steadfast Financial | |
| Oct, 2020 | Amount | Series B - Forethought AI | Valuation | New Enterprise Associates , Sound Ventures |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
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Investors in Forethought AI
Forethought AI has secured backing from 35 investors, including institutional, venture fund, and angel investors. Prominent investors backing the company include Zendesk, Neo and Steadfast Financial. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Venture capital investments are offered to startups by NEA.
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Founded Year | Domain | Location | |
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Venture capital firm focused on multiple sectors
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Founded Year | Domain | Location | |
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A technology-focused Pre-Seed fund in Palo Alto, California.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Forethought AI
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - Forethought AI
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Forethought Ai Comparisons
Competitors of Forethought AI
Forethought AI operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Twilio, Freshworks, Dialpad, Sprinklr and Gupshup, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
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Cloud-based omnichannel communication and customer engagement platform is utilized.
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Cloud-based business process management suite solutions are delivered.
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Cloud-based unified communication solutions including voice and video are provided.
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Cloud-based customer experience management software is provided for brands.
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Tools for customer engagement across multiple channels are provided.
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Conversational AI platform is provided for digital customer experiences.
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Multiple services are booked via an app-based platform.
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On-demand services are booked through an app-based platform.
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App based platform offering on demand delivery and ride-hailing services
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Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Forethought Ai
Frequently Asked Questions about Forethought AI
When was Forethought AI founded?
Forethought AI was founded in 2017.
Where is Forethought AI located?
Forethought AI is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
Who is the current CEO of Forethought AI?
Sami Ghoche is the current CEO of Forethought AI. They have also founded this company.
Is Forethought AI a funded company?
Forethought AI is a funded company, having raised a total of $117.17M across 5 funding rounds to date. The company's 1st funding round was a Series B of $17M, raised on Dec 19, 2017.
How many employees does Forethought AI have?
As of Dec 31, 2023, the latest employee count at Forethought AI is 61.
What does Forethought AI do?
Forethought AI was founded in 2017 in San Francisco, United States. Generative AI tools are developed for customer support in sectors including e-commerce, SaaS, and fintech. Repetitive tasks are automated by an AI agent, which enables human agents to address complex interactions. Messages are processed across channels such as email, chat, and Slack, with responses generated from a knowledge base to resolve common queries.
Who are the top competitors of Forethought AI?
Forethought AI's top competitors include Twilio, Freshworks and Dialpad.
What products or services does Forethought AI offer?
Forethought AI offers Solve, Triage, Assist, and Discover.
Who are Forethought AI's investors?
Forethought AI has 35 investors. Key investors include Zendesk, Neo, Steadfast Financial, NEA, and Sound Ventures.