About Freshworks
Freshworks is a company based in San Mateo (United States) founded in 2010 by Girish Mathrubootham.. Freshworks has raised $872.56 million across 15 funding rounds from investors including Google, Accel and Peak XV Partners. The company has 4,400 employees as of December 31, 2024. Freshworks has completed 16 acquisitions, including 1Click, Airwoot and AnsweriQ. Freshworks operates in a competitive market with competitors including Salesforce, HubSpot, Dialpad, Constant Contact and Adobe, among others.
- Headquarter San Mateo, United States
- Employees 4400 as on 31 Dec, 2024
- Founders Girish Mathrubootham
- Stage Public
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Sectors
Technology
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Email
***********
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Phone
*********
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Website
*********
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Social
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- Legal Name Freshworks Inc.
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Annual Revenue
$720.42 M20.79as on Dec 31, 2024
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Net Profit
$-95.37 M30.61as on Dec 31, 2024
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EBITDA
$-109.53 M30.69as on Dec 31, 2024
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Total Equity Funding
$872.56 M (USD)
in 15 rounds
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Latest Funding Round
$250 M (USD), Series D
Dec 16, 2019
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Investors
Google
& 4 more
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Employee Count
4400
as on Dec 31, 2024
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Investments & Acquisitions
1Click
& 15 more
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IPO & Listings of Freshworks
Freshworks is a publicly listed company on the NASDAQ with ticker symbol FRSH in USA, operating in the Technology services sector. As a publicly traded entity, the company provides investors with opportunities to participate in its growth story through equity ownership. The listing enables access to capital markets, enhances corporate visibility, and provides liquidity for shareholders while maintaining transparency through regulatory compliance and regular financial disclosures.
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Software Development Team
89 people
Sales and Marketing
83 people
Product Management Team
66 people
Leadership Team
62 people
Senior Team
40 people
Lead Team
37 people
Customer Team
30 people
Human Resources and Administration
29 people
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Funding Insights of Freshworks
Freshworks has successfully raised a total of $872.56M across 15 strategic funding rounds. The most recent funding activity was a Series D round of $250 million completed in December 2019. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 15
- Last Round Series D — $250.0M
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First Round
First Round
(26 Oct 2011)
- Investors Count 5
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Dec, 2019 | Amount | Series D - Freshworks | Valuation |
investors |
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| Nov, 2019 | Amount | Series H - Freshworks | Valuation | Accel , CapitalG |
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| Jul, 2018 | Amount | Series G - Freshworks | Valuation | Accel , Peak XV Partners |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Freshworks
Freshworks has secured backing from 5 investors, including venture fund and institutional investors. Prominent investors backing the company include Google, Accel and Peak XV Partners. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Accel is recognized as a leading venture capital firm.
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Founded Year | Domain | Location | |
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Growth-stage companies are invested in by CapitalG, Alphabet's independent fund.
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Founded Year | Domain | Location | |
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Venture capital firm investing in startups and providing support programs.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Freshworks
Freshworks has strategically engaged in corporate development activities, having acquired 16 companies. Notable acquisitions include 1Click, Airwoot and AnsweriQ. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Incident management platform for alerting and on-call solutions is provided.
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2018 | ||||
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AI-enabled triaging and routing of customer support tickets is facilitated.
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2017 | ||||
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Enterprise chatbot solutions are developed for customer engagement across platforms.
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2015 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - Freshworks
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Freshworks Comparisons
Competitors of Freshworks
Freshworks operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Salesforce, HubSpot, Dialpad, Constant Contact and Adobe, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Cloud-based CRM and collaboration solutions are provided for enterprises.
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| domain | founded_year | HQ Location |
Provider of AI-powered customer relationship management software
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| domain | founded_year | HQ Location |
Cloud-based unified communication solutions including voice and video are provided.
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| domain | founded_year | HQ Location |
Multi-channel online marketing tools are provided for small businesses.
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| domain | founded_year | HQ Location |
AI-powered platform manages marketing creatives and customer journeys.
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| domain | founded_year | HQ Location |
AI-based open-source CRM software is offered for customer lifecycle collaboration.
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| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Freshworks
Frequently Asked Questions about Freshworks
When was Freshworks founded?
Freshworks was founded in 2010 and raised its 1st funding round 1 year after it was founded.
Where is Freshworks located?
Freshworks is headquartered in San Mateo, United States. It is registered at San Mateo, California, United States.
Who is the current CEO of Freshworks?
Dennis Woodside is the current CEO of Freshworks.
Is Freshworks a funded company?
Freshworks is a funded company, having raised a total of $872.56M across 15 funding rounds to date. The company's 1st funding round was a Series G of $100M, raised on Oct 26, 2011.
How many employees does Freshworks have?
As of Dec 31, 2024, the latest employee count at Freshworks is 4,400.
What is the annual revenue of Freshworks?
Annual revenue of Freshworks is $720.42M as on Dec 31, 2024.
What does Freshworks do?
Freshworks was founded in 2010 and is headquartered in San Mateo, United States. Operations focus on software for business process management in sectors like customer support, IT service management, sales CRM, project management, and employee engagement. A portfolio of cloud-based tools is maintained, including chat applications, recruitment management, enterprise automation, and collaboration features. AI solutions are integrated for multifunctional applications across various industries.
Who are the top competitors of Freshworks?
Freshworks's top competitors include HubSpot, Constant Contact and Adobe.
Is Freshworks publicly traded?
Yes, Freshworks is publicly traded on NASDAQ under the ticker symbol FRSH.
How many acquisitions has Freshworks made?
Who are Freshworks's investors?
Freshworks has 5 investors. Key investors include Google, Accel, Peak XV Partners, CapitalG, and Tiger Global.
What is Freshworks's ticker symbol?
The ticker symbol of Freshworks is FRSH on NASDAQ.
What is Freshworks's valuation?
The valuation of Freshworks is $3.5B as of Nov 2019.
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