About Dialpad
Dialpad is a company based in San Ramon (United States) founded in 2011 by Craig Walker.. Dialpad has raised $475.91 million across 9 funding rounds from investors including Salesforce, T-Mobile and Iconiq Capital. The company has 110 employees as of April 05, 2024. Dialpad has completed 5 acquisitions, including Dialpad, Dialpad Meetings and Koopid. Dialpad offers products and services including Dialpad Connect, Dialpad Support, and Dialpad Sell. Dialpad operates in a competitive market with competitors including Twilio, RingCentral, Genesys, Freshworks and Fuze, among others.
- Headquarter San Ramon, United States
- Employees 110 as on 05 Apr, 2024
- Founders Craig Walker
- Stage Unicorn
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Sectors
Technology
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Email
***********
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Phone
*********
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Website
*********
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Social
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- Legal Name Dialpad Services Private Limited
- Date of Incorporation 15 Nov, 2018
- Jurisdiction Bengaluru, Karnataka, India
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Annual Revenue
$4.12 M (USD)36.83as on Mar 31, 2022
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Net Profit
$465.25 K (USD)45.17as on Mar 31, 2022
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EBITDA
$700.2 K (USD)2.25as on Mar 31, 2022
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Total Equity Funding
$475.91 M (USD)
in 9 rounds
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Latest Funding Round
$50 M (USD), Series F
Dec 22, 2022
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Investors
Salesforce
& 13 more
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Employee Count
110
as on Apr 05, 2024
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Investments & Acquisitions
Dialpad
& 4 more
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Products & Services of Dialpad
Dialpad offers a comprehensive portfolio of products and services, including Dialpad Connect, Dialpad Support, and Dialpad Sell. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
AI platform for customer communications and team productivity.
Cloud solution for support with AI coaching and onboarding.
AI tool for automating sales playbooks and in-call guidance.
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Software Development Team
70 people
Leadership Team
57 people
Sales and Marketing
52 people
Product Management Team
44 people
Senior Team
31 people
Customer Team
17 people
Data Analysis and Operations Team
16 people
Human Resources and Administration
11 people
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Funding Insights of Dialpad
Dialpad has successfully raised a total of $475.91M across 9 strategic funding rounds. The most recent funding activity was a Series F round of $50 million completed in December 2022. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 9
- Last Round Series F — $50.0M
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First Round
First Round
(04 May 2011)
- Investors Count 14
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Dec, 2022 | Amount | Series F - Dialpad | Valuation |
investors |
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| Dec, 2021 | Amount | Series F - Dialpad | Valuation | Iconiq Capital | |
| Mar, 2021 | Amount | Series E - Dialpad | Valuation | T-Mobile |
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| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Dialpad
Dialpad has secured backing from 14 investors, including venture fund and institutional investors. Prominent investors backing the company include Salesforce, T-Mobile and Iconiq Capital. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Provider of investment management and real asset services
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Founded Year | Domain | Location | |
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Amasia is focused on venture capital investments in sustainability.
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Founded Year | Domain | Location | |
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Corporate backed venture capital fund investing in multiple sectors
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Dialpad
Dialpad has strategically engaged in corporate development activities, having acquired 5 companies. Notable acquisitions include Dialpad, Dialpad Meetings and Koopid. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Dialpad is recognized for providing workforce management software for contact centers.
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2020 | ||||
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AI-powered text-based solutions are offered for customer support applications.
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2016 | ||||
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Speech analytics solutions are delivered through a cloud-based platform.
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2014 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - Dialpad
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Dialpad Comparisons
Competitors of Dialpad
Dialpad operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Twilio, RingCentral, Genesys, Freshworks and Fuze, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Cloud-based omnichannel communication and customer engagement platform is utilized.
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| domain | founded_year | HQ Location |
Cloud-based unified communication solutions are offered to diverse sectors.
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| domain | founded_year | HQ Location |
Cloud-based omnichannel customer experience and contact center solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based business process management suite solutions are delivered.
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| domain | founded_year | HQ Location |
Fuze, under 8x8, Inc., is recognized for providing cloud-based communication and customer experience solutions.
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| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Dialpad
Frequently Asked Questions about Dialpad
When was Dialpad founded?
Dialpad was founded in 2011.
Where is Dialpad located?
Dialpad is headquartered in San Ramon, United States. It is registered at San Ramon, California, United States.
Who is the current CEO of Dialpad?
Craig Walker is the current CEO of Dialpad. They have also founded this company.
Is Dialpad a funded company?
Dialpad is a funded company, having raised a total of $475.91M across 9 funding rounds to date.
How many employees does Dialpad have?
As of Apr 05, 2024, the latest employee count at Dialpad is 110.
What is the annual revenue of Dialpad?
Annual revenue of Dialpad is $4.12M as on Mar 31, 2022.
What does Dialpad do?
Dialpad was founded in 2011 and is headquartered in San Ramon, United States. A cloud-based platform is operated in the unified communications sector, where voice, messaging, video conferencing, and meeting solutions are delivered. Integrations with enterprise tools such as Google Apps and Salesforce are supported. Call management features like forwarding, transfer, recording, SMS, video calling, and visual voicemail are included, with operations based on a subscription pricing model.
Who are the top competitors of Dialpad?
Dialpad's top competitors include Twilio, Genesys and Freshworks.
What products or services does Dialpad offer?
Dialpad offers Dialpad Connect, Dialpad Support, and Dialpad Sell.
How many acquisitions has Dialpad made?
Dialpad has made 5 acquisitions, including Dialpad, Dialpad Meetings, and Koopid.
Who are Dialpad's investors?
Dialpad has 14 investors. Key investors include Salesforce, T-Mobile, Iconiq Capital, Amasia, and Google Ventures.
What is Dialpad's valuation?
The valuation of Dialpad is $2.2B as of Dec 2021.
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