About Genesys
Genesys is a Technology company based in Daly City (United States) founded in 1990, and was acquired by Permira in October 2011. Cloud-based omnichannel customer experience and contact center solutions are delivered. Genesys has raised $3.01 billion across 10 funding rounds from investors including ServiceNow, Zoom and Salary.com. The company has 651 employees. Genesys has completed 20 acquisitions, including Altocloud, Angel and Bold360. Genesys was last valued at $21 billion in December 2021. Its chief executive, as recorded, is Tony Bates. Its website genesys.com draws about 514 thousand monthly visits. Its Indian entity Genesys Telecom Labs India Private Limited reported revenue of ₹354 Cr. Its focus areas include Enterprise Applications, Customer Service Software, Contact Center and Omnichannel.
Company details
Founded in 1990 and headquartered in Daly City, United States, Genesys operates in the customer experience and contact center sector. Cloud-based applications for call centers and contact centers are provided, encompassing ACD routing, IVR, reporting, provisioning, and agent optimization. A suite of communications solutions is offered across multiple channels, including outbound IVR, predictive dialing, text, email, and mobile web, to facilitate customer outreach for organizations.
- Headquarters Daly City, United States
- Employees 651
- Stage Acquired
- SectorsTechnology
- Website category Computers Electronics and Technology · Telecommunications
- Phone•••• ••••
- Website genesys.com
- Social LinkedIn X Facebook
- Acquired by Permira (Oct 2011)
- Legal Name Genesys Telecom Labs India Private Limited
- Date of Incorporation 29 Nov, 2011
- Indian entity revenue₹354 Cr
FY 2025 · +20% YoY
- Indian entity net profit₹34.09 Cr
FY 2025 · 10% margin
- Indian entity EBITDA₹54.53 Cr
FY 2025 · 15% margin
- Total Equity Funding$3.01B (USD)
in 10 rounds
- Latest Funding Round$25M (USD), Series B
Aug 2026
- InvestorsServiceNow
& 11 more
- Employee Count651
- Investments & AcquisitionsAltocloud
& 19 more
- Acquired by
Associated legal entities of Genesys
Genesys operates through Genesys Telecom Labs India Private Limited (active). Its filings, financials, charges and directors are on the company page.
| Legal entity | Status | Incorporated | Registered in | Revenue (FY 2025) | Employees | Directors | Company page |
|---|---|---|---|---|---|---|---|
| Genesys Telecom Labs India Private Limited CIN U72400TN2011FTC102576 | Active | 29 Nov 2011 | Chennai, Tamil Nadu | ₹354 Cr | 637 | 4 | View details |
Funding Insights of Genesys
Genesys has successfully raised a total of $3.01B across 10 strategic funding rounds. The most recent funding activity was a Series B round of $25 million completed in August 2026. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $3.01B
- Total Rounds 10
- Last Round Series B — $25M
- First Round $377,769
(Apr 2009)
- Investors Count 10
All 10 funding rounds of Genesys with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Aug 2026 | $25M | Series B | – | – | – |
| Jul 2025 | $1.5B | Series E | – | – | |
| Dec 2021 | $580M | Series D | $21B | ServiceNow, Salesforce Ventures | |
| Jun 2016 | $900M | Private Equity Round | – | Hellman & Friedman | – |
| Feb 2012 | Private Equity Round | – | – | ||
| Mar 2011 | $490,647 | Grant | – | – | |
| Feb 2011 | $1.48M | Grant | – | – | |
| May 2010 | $7.34M | Grant | – | – | |
| Sep 2009 | $9.99M | Grant | – | – | |
| Apr 2009 | $377,769 | Grant | – | – |
| Date | Valuation | Stage |
|---|---|---|
| Dec 2021 | $21B | •••••••• |
Last known valuation $21B (Dec 2021). 12 investors in total: 12 institutional.
Investors in Genesys
Genesys has secured backing from 12 investors, including institutional and venture fund investors. Prominent investors backing the company include ServiceNow, Zoom and Salary.com.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Early-stage tech startups are funded by corporate-backed Salesforce Ventures. | salesforceventures.com | San Francisco, United States | ||
Private equity and hedge fund focused on consumer, business services, financial, healthcare, and multiple sectors | d1capital.com | New York, United States | ||
Venture capital is invested in global technology companies by TCV. | tcv.com | Menlo Park, United States | ||
Private equity investments are managed across multiple sectors. | 1996 | svgcapital.com | London, United Kingdom | |
Private equity firm focused on acquisitions | hf.com | San Francisco, United States | ||
Investments are made in technology, consumer, healthcare, and service sectors. | 1985 | permira.com | London, United Kingdom | |
Zoom is recognized for providing AI-first collaboration and communication solutions. | 2011 | zoom.us | San Jose, United States | |
Diversified investment management firm and private fund focused on debt, equity, and secondary market investments in multiple sectors | 1988 | blackrock.com | New York, United States | |
Unified IT management is delivered through a cloud-based platform. | 2004 | servicenow.com | Santa Clara, United States | |
Public health and human services are overseen by HHS. | 1953 | hhs.gov |
Investor details for Genesys
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Board of directors of Genesys Telecom Labs India Private Limited (Genesys)
Genesys Telecom Labs India Private Limited is the primary company behind Genesys. The board of Genesys Telecom Labs India Private Limited currently have 4 directors; the longest-serving is Joel Bautista Dizo, appointed in 2020. 20 earlier directors have ceased.
| Director | Designation | Appointed | Tenure | Entity |
|---|---|---|---|---|
| Joel Bautista Dizo DIN 08795756 | Director | 05 Aug 2020 | 6 yrs 2 mo | Genesys Telecom Labs India Private Limited |
| Deepa Madhavan DIN 10046249 | Director | 29 Mar 2023 | 3 yrs 6 mo | Genesys Telecom Labs India Private Limited |
| Karthik Sundaram DIN 10754094 | Director | 29 Aug 2024 | 2 yrs 1 mo | Genesys Telecom Labs India Private Limited |
| Sherine Mary DIN 10937287 | Director | 20 Feb 2025 | 1 yr 8 mo | Genesys Telecom Labs India Private Limited |
People of Genesys
636 people are tracked at Genesys (235 in leadership, 8 in board & advisors, 393 in team); the tracked headcount is 651.
| Name | Role | Group |
|---|---|---|
Tony Bates | CEO | Leadership |
Joanne Green | Sales Director | Leadership |
Brian Swartz | CFO | Leadership |
Cary Fehlinger | Director, Genesys Cloud CX Product Support | Leadership |
David V. | Senior Director, Product Strategy And Operations | Leadership |
Jane Hendricks | Product Management Director Analytics & Insight | Leadership |
Praveen Kumar A P | Director , Cloud Ops Resiliency Operations | Leadership |
Lauren Dygowski | Director, Genesys Cloud Business Operations | Leadership |
Joel Krause | Solution Consultant Director | Leadership |
Mike McClelland | Global Director Business and Innovation Value | Leadership |
Douglas Ott | Director Healthcare Sales | Leadership |
Kayla Long | Partner Marketing Senior Specialist | Leadership |
Glenn Nethercutt | CTO | Leadership |
Luis Guevara | Sr. Director, Enterprise Platform | Leadership |
Dana Kinsella | Senior Director- Field And Partner Enablement | Leadership |
Pamela Shull | Sr. Director, Global Partner Strategy & Programs | Leadership |
Peter Graf | Chief Strategy Officer | Leadership |
Jackie Meer | Vp, Business Transformation | Leadership |
Todd Plecker | Consultative Sales Director | Leadership |
Matthew Pegg | Account Director | Leadership |
616 more people are available in the full profile.
Complete people profiles for Genesys
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Financials of Genesys
Figures of Genesys Telecom Labs India Private Limited, the primary company behind Genesys, for FY 2025. Revenue was ₹354 Cr (+20% year on year). Net profit was ₹34.09 Cr (10% margin). EBITDA was ₹54.53 Cr (15% margin). Revenue has grown at a compounded annual rate of +15% over three years and +11% over five years.
- ₹354 CrRevenue · FY 2025 · +20% YoY
- ₹34.09 CrNet profit · 10% margin
- ₹54.53 CrEBITDA · 15% margin
- ₹6.01 CrPaid-up capital
- 637Employees (provident fund records)
- +15%Revenue CAGR, 3 years
- +11%Revenue CAGR, 5 years
Balance sheet, profit and loss, cash flow and ratios of Genesys Telecom Labs India Private Limited are on its company page.
Detailed financial statements for Genesys
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Investments & Acquisitions by Genesys
Genesys has strategically engaged in corporate development activities, having acquired 20 companies. Notable acquisitions include Altocloud, Angel and Bold360.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Provider of AI automation platform for enterprise workflow and agentic solutions | pinkfish.ai | 0 | Jun 2026 | •••• | ||
AI-based social media listening tools are provided for business insights. | radarr.com | Singapore | 2012 | Jan 2024 | •••• | |
Provider of a chatbot platform for customer support and sales | exceed.ai | Tel Aviv, Israel | 2016 | Oct 2021 | •••• | |
User journeys are tracked across channels by behavioral marketing platform. | pointillist.com | Boston, United States | 2014 | Oct 2021 | •••• | |
Mobile-based live chat and customer engagement platform | bold360.com | Boston, United States | 2017 | May 2021 | •••• | |
Gamification solutions for contact centers | nguvu.com | Montreal, Canada | 2013 | Mar 2020 | •••• | |
Customer journeys are analyzed through predictive analytics and machine learning. | altocloud.com | Mountain View, United States | 2013 | Feb 2018 | •••• | |
Unified communication solutions are delivered for contact centers. | inin.com | Indianapolis, United States | 1994 | Aug 2016 | $1.4B | |
The Personalisation Platform for Voice, Mobile and Web. | speechstorm.com | Belfast, United Kingdom | 2010 | Dec 2015 | •••• | |
Offers contact center solutions | canaplus.com.sg | Singapore | 2003 | Sep 2014 | •••• |
Complete acquisition details for Genesys
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Timeline of Genesys
16 dated milestones of Genesys across 36 years, from founding to its latest funding, stage changes and deals.
- Founded Genesys is founded.
- Exit Acquired by Salary.com.
- Funding First funding round of $378K.
- Exit Acquired by Permira.
- Acquisition Acquires CanaPlus Consulting.
- Acquisition Acquires SpeechStorm.
- Acquisition Acquires Interactive Intelligence.
- Acquisition Acquires Altocloud.
- Acquisition Acquires Nguvu.
- Acquisition Acquires Bold360.
- Acquisition Acquires Exceed AI.
- Acquisition Acquires Pointillist.
- Milestone Reaches Decacorn status.
- Acquisition Acquires Radarr.
- Acquisition Acquires Pinkfish.
- Funding Latest funding round, Series B, of $25.0M.
Web traffic of Genesys
The website of Genesys (genesys.com) receives about 513.7K visits a month and ranks #109,612 among all websites worldwide, #828 in Telecommunications.
- Monthly visits513.7K
▲ 19.2% vs previous month
- Unique visitors162.8K
per month
- Global rank#109,612
among all websites
- Category rank#828
Computers Electronics and Technology · Telecommunications
- Bounce rate47%
- Pages per visit3.0
- Average visit1 min 45 sec
- DevicesDesktop 59% · Mobile 41%
Websites whose visitors overlap most with Genesys. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| chasedatacorp.com | 100% | #8,380,082 | View details | ||
| callix.com.br | 84% | 37.5K | #587,965 | View details | |
| exotel.com | 84% | 456.8K | #79,574 | View details | |
| five9.com | 84% | 2.8M | #17,250 | View details | |
| acefone.com | 84% | 53.5K | #692,715 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 40 similar websites and full traffic analytics for Genesys
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Top companies in Customer Experience & Support Software
3 companies that operate in the same segment as Genesys (Customer Experience & Support Software) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 400.05 M | USD 838.81 M | 4,500 |
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Related news about Genesys
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Frequently Asked Questions about Genesys
Genesys was founded in 1990 and raised its 1st funding round 19 years after it was founded.
Genesys is headquartered in Daly City, United States. It is registered at Daly City, California, United States.
Tony Bates is the CEO of Genesys, as recorded in our data.
Genesys is a funded company, having raised a total of $3.01B across 10 funding rounds to date. The company's 1st funding round was a Grant of $377.77K, raised on Apr 2009.
Genesys has 651 employees.
The primary company behind Genesys, Genesys Telecom Labs India Private Limited, reported revenue of ₹354 Cr for FY 2025, up 20% year on year.
Founded in 1990 and headquartered in Daly City, United States, Genesys operates in the customer experience and contact center sector. Cloud-based applications for call centers and contact centers are provided, encompassing ACD routing, IVR, reporting, provisioning, and agent optimization. A suite of communications solutions is offered across multiple channels, including outbound IVR, predictive dialing, text, email, and mobile web, to facilitate customer outreach for organizations.
Genesys has 12 investors. Key investors include ServiceNow, Zoom, Salary.com, Permira, and BlackRock.
The valuation of Genesys is $21B as of Dec 2021.
Genesys operates through Genesys Telecom Labs India Private Limited.
Yes. Genesys was acquired by Permira in October 2011.