About Genesys
Genesys is a company based in Daly City (United States) founded in 1990 was acquired by Permira in October 2011. Genesys has raised $2.98 billion across 9 funding rounds from investors including ServiceNow, Zoom and Salary.com. The company has 651 employees as of February 28, 2025. Genesys has completed 20 acquisitions, including Altocloud, Angel and Bold360.
- Headquarter Daly City, United States
- Employees 651 as on 28 Feb, 2025
- Stage Decacorn
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Sectors
Technology
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Phone
Locked
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Website
Locked
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Social
Locked
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Annual Revenue
Not available
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Net Profit
Not available
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EBITDA
Not available
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Total Equity Funding
$2.98 B (USD)
in 9 rounds
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Latest Funding Round
$1.5 B (USD), Series E
Jul 31, 2025
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Investors
ServiceNow
& 11 more
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Employee Count
651
as on Feb 28, 2025
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Investments & Acquisitions
Altocloud
& 19 more
- Acquired by
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People of Genesys
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Leadership Team
167 people
Software Development Team
127 people
Sales and Marketing
82 people
Product Management Team
57 people
Senior Team
49 people
Finance and Accounting
26 people
Operations Team
16 people
Creative and Marketing Team
15 people
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Funding Insights of Genesys
Genesys has successfully raised a total of $2.98B across 9 strategic funding rounds. The most recent funding activity was a Series E round of $1.5 billion completed in July 2025. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
Investors in Genesys
Genesys has secured backing from 12 investors, including institutional and venture fund investors. Prominent investors backing the company include ServiceNow, Zoom and Salary.com.
| Investor | Description | Founded Year | Domain | Location |
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Early-stage tech startups are funded by corporate-backed Salesforce Ventures.
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Private equity and hedge fund focused on consumer, business services, financial, healthcare, and multiple sectors
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Venture capital is invested in global technology companies by TCV.
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Investor details for Genesys
Investor domains, locations, round participation, and complete history require an active premium plan.
- Investor domains
- Investor locations
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Verified entity values are shown only after access is granted.
Investments & Acquisitions by Genesys
Genesys has strategically engaged in corporate development activities, having acquired 20 companies. Notable acquisitions include Altocloud, Angel and Bold360.
Investment portfolio details for Genesys
Portfolio company identities, transaction dates, round details, and investment values require an active premium plan.
- Portfolio identities
- Transaction dates
- Round details
- Investment values
Verified entity values are shown only after access is granted.
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Mobile-based live chat and customer engagement platform
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Locked | Locked | 2017 | Locked | |
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Provider of a chatbot platform for customer support and sales
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Locked | Locked | 2016 | Locked | |
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User journeys are tracked across channels by behavioral marketing platform.
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Locked | Locked | 2014 | Locked |
Complete acquisition details for Genesys
Transaction dates, acquired stakes, disclosed values, domains, and locations require an active premium plan.
- Transaction dates
- Acquired stakes
- Disclosed values
- Domains and locations
Verified entity values are shown only after access is granted.
Financial Statements - Genesys
Detailed financials for Genesys
Historical revenue, profit, statement rows, ratios, and trend charts require an active premium plan.
- Historical revenue
- Profit trends
- Statement rows
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Genesys Comparisons
Peer comparison for Genesys
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- Named peers
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Competitors of Genesys
Detailed competitors of Genesys
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Latest news on Genesys
Complete news archive for Genesys
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- Source and publication date
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- Brand-specific news history
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Frequently Asked Questions about Genesys
Genesys was founded in 1990 and raised its 1st funding round 19 years after it was founded.
Genesys is headquartered in Daly City, United States. It is registered at Daly City, California, United States.
Tony Bates is the current CEO of Genesys.
Genesys is a funded company, having raised a total of $2.98B across 9 funding rounds to date.
As of Feb 28, 2025, the latest employee count at Genesys is 651.
Founded in 1990 and headquartered in Daly City, United States, Genesys operates in the customer experience and contact center sector. Cloud-based applications for call centers and contact centers are provided, encompassing ACD routing, IVR, reporting, provisioning, and agent optimization. A suite of communications solutions is offered across multiple channels, including outbound IVR, predictive dialing, text, email, and mobile web, to facilitate customer outreach for organizations.
Genesys has 12 investors. Key investors include ServiceNow, Zoom, Salary.com, Permira, and BlackRock.
The valuation of Genesys is $21B as of Dec 2021.