About Genesys
Genesys is a company based in Daly City (United States) founded in 1990 was acquired by Permira in October 2011.. Genesys has raised $2.98 billion across 9 funding rounds from investors including ServiceNow, Zoom and Salary.com. The company has 651 employees as of February 28, 2025. Genesys has completed 19 acquisitions, including Altocloud, Angel and Bold360.
- Headquarter Daly City, United States
- Employees 651 as on 28 Feb, 2025
- Stage Decacorn
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Sectors
Technology
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Phone
*********
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Website
*********
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Social
*********
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Annual Revenue
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Net Profit
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EBITDA
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Total Equity Funding
$2.98 B (USD)
in 9 rounds
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Latest Funding Round
$1.5 B (USD), Series E
Jul 31, 2025
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Investors
ServiceNow
& 11 more
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Employee Count
651
as on Feb 28, 2025
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Investments & Acquisitions
Altocloud
& 18 more
- Acquired by
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Leadership Team
167 people
Software Development Team
127 people
Sales and Marketing
82 people
Product Management Team
57 people
Senior Team
49 people
Finance and Accounting
26 people
Operations Team
16 people
Creative and Marketing Team
15 people
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Funding Insights of Genesys
Genesys has successfully raised a total of $2.98B across 9 strategic funding rounds. The most recent funding activity was a Series E round of $1.5 billion completed in July 2025. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 9
- Last Round Series E — $1.5B
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First Round
First Round
(16 Apr 2009)
- Investors Count 10
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2025 | Amount | Series E - Genesys | Valuation |
investors |
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| Dec, 2021 | Amount | Series D - Genesys | Valuation | ServiceNow , Salesforce Ventures | |
| Jun, 2016 | Amount | Private Equity Round - Genesys | Valuation | Hellman & Friedman |
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| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Genesys
Genesys has secured backing from 12 investors, including institutional and venture fund investors. Prominent investors backing the company include ServiceNow, Zoom and Salary.com. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Early-stage tech startups are funded by corporate-backed Salesforce Ventures.
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Founded Year | Domain | Location | |
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Private equity and hedge fund focused on consumer, business services, financial, healthcare, and multiple sectors
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Founded Year | Domain | Location | |
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Venture capital is invested in global technology companies by TCV.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Genesys
Genesys has strategically engaged in corporate development activities, having acquired 19 companies. Notable acquisitions include Altocloud, Angel and Bold360. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Mobile-based live chat and customer engagement platform
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2017 | ||||
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Provider of a chatbot platform for customer support and sales
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2016 | ||||
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User journeys are tracked across channels by behavioral marketing platform.
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2014 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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OVO is recognized as a smart digital payment application.
|
2017 | ||||
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Bionic investment advisor platform
|
2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
|
2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
|
2014 |
Financial Statements - Genesys
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Genesys Comparisons
Competitors of Genesys
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Genesys
Frequently Asked Questions about Genesys
When was Genesys founded?
Genesys was founded in 1990 and raised its 1st funding round 19 years after it was founded.
Where is Genesys located?
Genesys is headquartered in Daly City, United States. It is registered at Daly City, California, United States.
Who is the current CEO of Genesys?
Tony Bates is the current CEO of Genesys.
Is Genesys a funded company?
Genesys is a funded company, having raised a total of $2.98B across 9 funding rounds to date. The company's 1st funding round was a Private Equity Round of $900M, raised on Apr 16, 2009.
How many employees does Genesys have?
As of Feb 28, 2025, the latest employee count at Genesys is 651.
What does Genesys do?
Founded in 1990 and headquartered in Daly City, United States, Genesys operates in the customer experience and contact center sector. Cloud-based applications for call centers and contact centers are provided, encompassing ACD routing, IVR, reporting, provisioning, and agent optimization. A suite of communications solutions is offered across multiple channels, including outbound IVR, predictive dialing, text, email, and mobile web, to facilitate customer outreach for organizations.
How many acquisitions has Genesys made?
Who are Genesys's investors?
Genesys has 12 investors. Key investors include ServiceNow, Zoom, Salary.com, Permira, and BlackRock.
What is Genesys's valuation?
The valuation of Genesys is $21B as of Dec 2021.
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