About Five9
Five9 is a company based in San Ramon (United States) founded in 2001 was acquired by Zoom in July 2021.. Five9 has raised $84.1 million across 8 funding rounds from investors including Zoom, City National Bank and Partech Partners. The company has 3,070 employees as of December 31, 2024. Five9 has completed 7 acquisitions, including Aceyus, Acqueon and Hyfiniti. Five9 offers products and services including Cloud Contact Center, AI Agents, and Workflow Automation. Five9 operates in a competitive market with competitors including Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.
- Headquarter San Ramon, United States
- Employees 3070 as on 31 Dec, 2024
- Stage Public
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Sectors
Technology
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Email
***********
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Phone
*********
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Website
*********
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Social
*********
- Legal Name Five9, Inc.
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Annual Revenue
$1.04 B14.44as on Dec 31, 2024
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Net Profit
$-12.79 M84.35as on Dec 31, 2024
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EBITDA
$100.75 M272.51as on Dec 31, 2024
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Total Equity Funding
$84.1 M (USD)
in 8 rounds
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Latest Funding Round
$650 M (USD), Post-IPO
May 22, 2020
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Investors
Zoom
& 6 more
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Employee Count
3070
as on Dec 31, 2024
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Investments & Acquisitions
Aceyus
& 6 more
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Acquired by
Zoom
(Jul 18, 2021)
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IPO & Listings of Five9
Five9 is a publicly listed company on the NASDAQ with ticker symbol FIVN in USA, operating in the Technology services sector. As a publicly traded entity, the company provides investors with opportunities to participate in its growth story through equity ownership. The listing enables access to capital markets, enhances corporate visibility, and provides liquidity for shareholders while maintaining transparency through regulatory compliance and regular financial disclosures.
Products & Services of Five9
Five9 offers a comprehensive portfolio of products and services, including Cloud Contact Center, AI Agents, and Workflow Automation. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Platform for managing inbound and outbound customer interactions.
Intelligent virtual agents for handling customer queries efficiently.
Tools to automate engagement workflows and improve efficiency.
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Software Development Team
126 people
Leadership Team
97 people
Sales and Marketing
62 people
Senior Team
35 people
Product Management Team
30 people
Finance and Accounting
21 people
Human Resources and Administration
17 people
Operations Team
15 people
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Funding Insights of Five9
Five9 has successfully raised a total of $84.1M across 8 strategic funding rounds. The most recent funding activity was a Post-IPO round of $650 million completed in May 2020. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 8
- Last Round Post-IPO — $650.0M
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First Round
First Round
(28 Apr 2004)
- Investors Count 6
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| May, 2020 | Amount | Post-IPO - Five9 | Valuation |
investors |
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| May, 2018 | Amount | Post-IPO - Five9 | Valuation |
investors |
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| May, 2013 | Amount | Series D - Five9 | Valuation | Sapphire Ventures |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Five9
Five9 has secured backing from 7 investors, including venture fund and institutional investors. Prominent investors backing the company include Zoom, City National Bank and Partech Partners. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Private markets investment management with strategies in equity, credit, and secondary investments.
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Founded Year | Domain | Location | |
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Venture capital firm partnering with enterprise software companies and early-stage funds.
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Founded Year | Domain | Location | |
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Early-stage US tech startups are invested in by HWVP.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Five9
Five9 has strategically engaged in corporate development activities, having acquired 7 companies. Notable acquisitions include Aceyus, Acqueon and Hyfiniti. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Provider of integration platform as a service
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2014 | ||||
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Social analytics and virtual queuing solutions are offered by Hyfiniti.
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2009 | ||||
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Cloud-based social engagement and mobile customer care solutions are provided.
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2009 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - Five9
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Five9 Comparisons
Competitors of Five9
Five9 operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Cloud-based omnichannel communication and customer engagement platform is utilized.
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| domain | founded_year | HQ Location |
Cloud-based omnichannel customer experience and contact center solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based business process management suite solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based unified communication solutions including voice and video are provided.
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| domain | founded_year | HQ Location |
Cloud-based customer experience management software is provided for brands.
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| domain | founded_year | HQ Location |
Cloud-based unified communication software is delivered for businesses.
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| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Five9
Frequently Asked Questions about Five9
When was Five9 founded?
Five9 was founded in 2001 and raised its 1st funding round 3 years after it was founded.
Where is Five9 located?
Five9 is headquartered in San Ramon, United States. It is registered at San Ramon, California, United States.
Is Five9 a funded company?
Five9 is a funded company, having raised a total of $84.1M across 8 funding rounds to date. The company's 1st funding round was a Series D of $34.5M, raised on Apr 28, 2004.
How many employees does Five9 have?
As of Dec 31, 2024, the latest employee count at Five9 is 3,070.
What is the annual revenue of Five9?
Annual revenue of Five9 is $1.04B as on Dec 31, 2024.
What does Five9 do?
Five9 was founded in 2001 and is headquartered in San Ramon, United States. Operations focus on the contact center sector, where cloud-based platforms are delivered alongside AI-driven tools. End-to-end solutions for customer interactions are supplied, encompassing call center management, workforce optimization, and multi-channel engagement capabilities. These services are designed to support customer experience management across various industries.
Who are the top competitors of Five9?
Five9's top competitors include Twilio, Genesys and Freshworks.
What products or services does Five9 offer?
Five9 offers Cloud Contact Center, AI Agents, and Workflow Automation.
Is Five9 publicly traded?
Yes, Five9 is publicly traded on NASDAQ under the ticker symbol FIVN.
How many acquisitions has Five9 made?
Who are Five9's investors?
Five9 has 7 investors. Key investors include Zoom, City National Bank, Partech Partners, Adams Street Partners, and Sapphire Ventures.
What is Five9's ticker symbol?
The ticker symbol of Five9 is FIVN on NASDAQ.
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