About Contactual
Contactual is a company based in Redwood City (United States) founded in 2000 was acquired by 8x8 in September 2011.. Contactual has raised $52 million across 2 funding rounds from investors including 8x8, Norwest Venture Partners and Leapfrog Ventures. Contactual operates in a competitive market with competitors including Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.
- Headquarter Redwood City, United States
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Sectors
Technology
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Phone
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Website
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Social
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- Legal Name Contactual, Inc.
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Funding Insights of Contactual
Contactual has successfully raised a total of $52M across 2 strategic funding rounds. The most recent funding activity was a Series A round of $9 million completed in April 2006. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 2
- Last Round Series A — $9.0M
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First Round
First Round
(05 Mar 2001)
- Investors Count 4
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Apr, 2006 | Amount | Series A - Contactual | Valuation | Leapfrog Ventures |
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| Mar, 2001 | Amount | Private Equity Round - Contactual | Valuation |
investors |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Contactual
Contactual has secured backing from 5 investors, including institutional and venture fund investors. Prominent investors backing the company include 8x8, Norwest Venture Partners and Leapfrog Ventures. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Venture capital and growth equity firm providing investments and resources to entrepreneurs in various sectors.
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Founded Year | Domain | Location | |
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Mayfield is focused on AI innovation and venture capital investments.
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Founded Year | Domain | Location | |
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Life Sciences sector focused early stage VC firm investing primarily in Europe
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Contactual
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - Contactual
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Contactual Comparisons
Competitors of Contactual
Contactual operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Cloud-based omnichannel communication and customer engagement platform is utilized.
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| domain | founded_year | HQ Location |
Cloud-based omnichannel customer experience and contact center solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based business process management suite solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based unified communication solutions including voice and video are provided.
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| domain | founded_year | HQ Location |
Cloud-based customer experience management software is provided for brands.
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| domain | founded_year | HQ Location |
Provider of customer communications management platform
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Frequently Asked Questions about Contactual
When was Contactual founded?
Contactual was founded in 2000 and raised its 1st funding round 1 year after it was founded.
Where is Contactual located?
Contactual is headquartered in Redwood City, United States. It is registered at Redwood City, California, United States.
Is Contactual a funded company?
Contactual is a funded company, having raised a total of $52M across 2 funding rounds to date. The company's 1st funding round was a Private Equity Round of $43M, raised on Mar 05, 2001.
What does Contactual do?
Contactual, subsidiary of 8x8 Inc, provides cloud based contact center and interaction management solutions with pay-as-you-go model. Its products include on demand contact center that ties phone, email, and chat communications through an user interface for agents in customer service, technical support, telesales, and internal help desk roles. It serves Fortune 500 companies to small and medium businesses, and distribution partners in the United States, Canada, Europe, Japan, and Australia. It was formerly known as White PJ Inc. and changed its name to Contactual Inc. in 2004.
Who are the top competitors of Contactual?
Contactual's top competitors include Twilio, Genesys and Freshworks.
Who are Contactual's investors?
Contactual has 5 investors. Key investors include 8x8, Norwest Venture Partners, Leapfrog Ventures, Mayfield, and Sofinnova.
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