About Contactual
Contactual is a Technology company based in Redwood City (United States) founded in 2000, and was acquired by 8x8 in September 2011. Cloud-based contact center and interaction management solutions are provided. Contactual has raised $52 million across 2 funding rounds from investors including 8x8, Norwest Venture Partners and Leapfrog Ventures. The company was acqui-hired. Its focus areas include Enterprise Applications, Customer Service Software, Contact Center and Omnichannel. Its legal entity is Contactual, Inc. Its competitors include Twilio, Genesys and Freshworks; 3 of its 3 listed competitors have raised funding.
Company details
Contactual, subsidiary of 8x8 Inc, provides cloud based contact center and interaction management solutions with pay-as-you-go model. Its products include on demand contact center that ties phone, email, and chat communications through an user interface for agents in customer service, technical support, telesales, and internal help desk roles. It serves Fortune 500 companies to small and medium businesses, and distribution partners in the United States, Canada, Europe, Japan, and Australia. It was formerly known as White PJ Inc. and changed its name to Contactual Inc. in 2004.
- Headquarters Redwood City, United States
- Stage Acquired
- SectorsTechnology
- Website contactual.com
- Social LinkedIn
- Acquired by 8x8 (Sep 2011)
- Legal Name Contactual, Inc.
Funding Insights of Contactual
Contactual has successfully raised a total of $52M across 2 strategic funding rounds. The most recent funding activity was a Series A round of $9 million completed in April 2006. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $52M
- Total Rounds 2
- Last Round Series A — $9M
- First Round $43M
(Mar 2001)
- Investors Count 4
All 2 funding rounds of Contactual with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Apr 2006 | $9M | Series A | – | Leapfrog Ventures | – |
| Mar 2001 | $43M | Private Equity Round | – | – |
5 investors in total: 5 institutional.
Investors in Contactual
Contactual has secured backing from 5 investors, including institutional and venture fund investors. Prominent investors backing the company include 8x8, Norwest Venture Partners and Leapfrog Ventures.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Venture capital and growth equity firm providing investments and resources to entrepreneurs in various sectors. | 1961 | nvp.com | Menlo Park, United States | |
Mayfield is focused on AI innovation and venture capital investments. | mayfield.com | Menlo Park, United States | ||
Life Sciences sector focused early stage VC firm investing primarily in Europe | sofinnova.fr | Paris, France | ||
Consumer products are wholesaled to retailers by Leapfrog Ventures. | leapfrogventures.com | Menlo Park, United States | ||
Provider of cloud communications solutions | 1987 | 8x8.com | Campbell, United States |
Investor details for Contactual
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- Complete investor list
- Round participation
- Investor portfolios
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Verified entity values are shown only after access is granted.
Timeline of Contactual
4 dated milestones of Contactual across 11 years, from founding to its latest funding, stage changes and deals.
- Founded Contactual is founded.
- Funding First funding round of $43.0M.
- Funding Latest funding round, Series A, of $9.0M.
- Exit Acquired by 8x8.
Competitors of Contactual
Contactual has 3 listed competitors in our database, 3 of them funded. They include Twilio, Genesys and Freshworks.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| freshworks.com | 2010 | San Mateo, United States | $400.05M | 4,400 | Cloud-based business process management suite solutions are delivered. |
Detailed competitors of Contactual
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
Verified entity values are shown only after access is granted.
Web traffic of Contactual
Websites that share an audience with Contactual (contactual.com).
Websites whose visitors overlap most with Contactual. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| cosmocom.com | 100% | View details | |||
| echopass.com | 100% | View details | |||
| telax.com | 91% | View details | |||
| five9.com | 88% | 2.8M | #17,250 | View details | |
| 8x8.com | 79% | 1.6M | #33,288 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 15 similar websites and full traffic analytics for Contactual
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 15 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Top companies in Customer Experience & Support Software
3 companies that operate in the same segment as Contactual (Customer Experience & Support Software) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | 651 |
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Frequently Asked Questions about Contactual
Contactual was founded in 2000 and raised its 1st funding round 1 year after it was founded.
Contactual is headquartered in Redwood City, United States. It is registered at Redwood City, California, United States.
Contactual is a funded company, having raised a total of $52M across 2 funding rounds to date. The company's 1st funding round was a Private Equity Round of $43M, raised on Mar 2001.
Contactual, subsidiary of 8x8 Inc, provides cloud based contact center and interaction management solutions with pay-as-you-go model. Its products include on demand contact center that ties phone, email, and chat communications through an user interface for agents in customer service, technical support, telesales, and internal help desk roles. It serves Fortune 500 companies to small and medium businesses, and distribution partners in the United States, Canada, Europe, Japan, and Australia. It was formerly known as White PJ Inc. and changed its name to Contactual Inc. in 2004.
Contactual's top competitors include Twilio, Genesys and Freshworks.
Contactual has 5 investors. Key investors include 8x8, Norwest Venture Partners, Leapfrog Ventures, Mayfield, and Sofinnova.
Contactual operates through Contactual, Inc..
Yes. Contactual was acquired by 8x8 in September 2011.