About Virtual Observer
Virtual Observer is a company based in East Hartford (United States) founded in 1972 was acquired by Five9 in February 2020. Virtual Observer offers products and services including Cloud Contact Center, Workflow Automation, and AI Agents. Virtual Observer operates in a competitive market with competitors including Calabrio, Assembled, Intradiem, OpenSpan and Nudge, among others.
- Headquarter East Hartford, United States
- SectorsTechnology
- Email••••••••
- Phone•••• ••••
- Website virtualobserver.com
- Social LinkedIn X Facebook
- Acquired by Five9 (Feb 2020)
- Legal Name Five9, Inc.
Products & Services of Virtual Observer
Virtual Observer offers a comprehensive portfolio of products and services, including Cloud Contact Center, Workflow Automation, and AI Agents.
Platform for managing inbound and outbound customer interactions.
Automates processes to enhance operational efficiency.
Provides intelligent virtual agents for customer support.
Investors in Virtual Observer
Virtual Observer has secured backing from 1 investor, including institutional investors. Prominent investors backing the company include Five9.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Provider of AI and cloud based contact center suite solutions | 2001 | five9.com | San Ramon, United States |
Investor details for Virtual Observer
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Timeline of Virtual Observer
2 dated milestones of Virtual Observer across 48 years, from founding to its latest funding, stage changes and deals.
- Founded Virtual Observer is founded.
- Exit Acquired by Five9.
Competitors of Virtual Observer
Virtual Observer operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Calabrio, Assembled, Intradiem, OpenSpan and Nudge, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| calabrio.com | 2007 | Minneapolis, United States | $9.29M | 447 | Workforce optimization software for contact centers is developed and provided. | |
| assembled.com | 2018 | San Francisco, United States | $70.7M | 71 | Workforce management portal for technology students is developed. | |
| intradiem.com | 1995 | Alpharetta, United States | $32M | 128 | Automation solutions for contact centers, retails and back offices | |
| openspan.com | 2005 | Alpharetta, United States | $32M | 117 | Enterprise robotic process automation and workforce intelligence software is developed. | |
| nudge.co | 2013 | Toronto, Canada | $16.13M | – | An online platform is operated for employee engagement and insights. | |
| amplifai.com | 2014 | Plano, United States | $50.1M | 59 | AI-powered contact center performance and CX management platform is provided. | |
| surfboard.team | 2020 | San Francisco, United States | – | – | Investors are connected with startups via an online communication platform. | |
| prosodie.com | 1986 | – | – | – | Customer query management services are provided for telecom operators. | |
| 8flow.ai | 2022 | Palo Alto, United States | $16.6M | – | AI-driven workflow automation for customer support tasks is offered. | |
| tymeshift.com | 2013 | Fairfield, United States | $2M | – | Agent management solutions for Zendesk, including time tracking, are provided. |
Detailed competitors of Virtual Observer
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Latest news on Virtual Observer
Complete news archive for Virtual Observer
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Similar companies to Virtual Observer
10 companies that operate in the same segment as Virtual Observer (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 1,531 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 872.56 M | USD 838.81 M | 4,400 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 110 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 426.5 M | – | – | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
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Frequently Asked Questions about Virtual Observer
Virtual Observer was founded in 1972.
Virtual Observer is headquartered in East Hartford, United States. It is registered at East Hartford, Connecticut, United States.
Virtual Observer was established in 1972 and is based in East Hartford, United States. Workforce engagement management solutions for contact centers are offered through a cloud platform. Services encompass call recording, screen capture, call evaluation, speech analytics, agent development tools, surveying, and enterprise workforce management. Integrations with CRM systems such as Salesforce, Zendesk, and Oracle Service Cloud are supported, alongside compatibility with telephony platforms including Five9, Avaya, and Cisco.
Virtual Observer offers Cloud Contact Center, Workflow Automation, and AI Agents.
Virtual Observer has 1 investor. Key investors include Five9.
Virtual Observer operates through Five9, Inc..
Yes. Virtual Observer was acquired by Five9 in February 2020.