About Calabrio
Calabrio is a Technology company based in Minneapolis (United States) founded in 2007, and was acquired by Thoma Bravo in March 2021. Workforce optimization software for contact centers is developed and provided. Calabrio has raised $9.29 million across 3 funding rounds from investors including KKR, Thoma Bravo and Cisco Investments. The company has 447 employees. Calabrio has completed 4 acquisitions, including Echo AI, Symmetrics and Teleopti. Its website calabrio.com draws about 52 thousand monthly visits. Calabrio offers products and services including Calabrio ONE, Workforce Management, Interaction Analytics, and Quality Management. Its focus areas include Enterprise Applications, Customer Service Software, Contact Center and Workforce Optimization. Its competitors include Intradiem, Assembled and AmplifAI; 3 of its 3 listed competitors have raised funding.
Company details
Calabrio was founded in 2007 and is headquartered in Minneapolis, United States. The company operates in the contact center software sector, offering a web-based suite known as Calabrio ONE. Components such as call recording, quality management, workforce management, speech analytics, performance management, and customer interaction analytics are included. Each element can be deployed as standalone software to support operational needs in contact centers.
- Headquarters Minneapolis, United States
- Employees 447
- Stage Acquired
- SectorsTechnology
- Website category Computers Electronics and Technology · Telecommunications
- Email••••••••
- Phone•••• ••••
- Website calabrio.com
- Social LinkedIn X Facebook
- Acquired by Thoma Bravo (Mar 2021)
Products & Services of Calabrio
Calabrio offers a comprehensive portfolio of products and services, including Calabrio ONE, Workforce Management, Interaction Analytics, and Quality Management.
Unified platform for optimizing contact center operations and agent engagement.
Software for forecasting, scheduling, and real-time adherence in contact centers.
AI-driven analysis of customer interactions for performance insights.
System for monitoring and improving agent-customer experiences.
Funding Insights of Calabrio
Calabrio has successfully raised a total of $9.29M across 3 strategic funding rounds. The most recent funding activity was a Series B round of $500 thousand completed in September 2008. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $9.29M
- Total Rounds 3
- Last Round Series B — $500,000
- First Round $8M
(Nov 2007)
- Investors Count 3
All 3 funding rounds of Calabrio with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Sep 2008 | $500,000 | Series B | – | – | – |
| Mar 2008 | $790,856 | Series B | – | – | – |
| Nov 2007 | $8M | Series B | – | – |
6 investors in total: 6 institutional.
Investors in Calabrio
Calabrio has secured backing from 6 investors, including venture fund investors. Prominent investors backing the company include KKR, Thoma Bravo and Cisco Investments.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
US venture capital investments are made across all stages. | splitrock.com | Eden Prairie, United States | ||
| bluestreamventures.com | ||||
Technology investments and expertise in networking, cloud, and security services. | 2003 | ciscoinvestments.com | San Jose, United States | |
Multiple sectors are invested in by this private equity firm. | 1976 | kkr.com | New York, United States | |
Software and technology-enabled services companies are targeted for investment. | 1980 | thomabravo.com | Chicago, United States | |
Call center management and unified communications solutions are provided. | 1988 | spanlink.com | Minneapolis, United States |
Investor details for Calabrio
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People of Calabrio
195 people are tracked at Calabrio (51 in leadership, 144 in team); the tracked headcount is 447.
| Name | Role | Group |
|---|---|---|
Lee Holmes | Vice President Support Services | Leadership |
Patrick Vacanti | Director Of Professional Services | Leadership |
Carl Gillert | CFO | Leadership |
David Smith | Director Of Finance | Leadership |
Lauren England | Director, Customer Success | Leadership |
Johannes Weiss | VP Sales EMEA @ Calabrio | Driving Ai‑powered CX & Workforce Engagement Across EMEA | Leadership |
Hayden Hanson | Director - Technical Accounting & Operations | Leadership |
Anagha Gole | Vice President Of Global Professional Services | Leadership |
Katie Fornasiere Manthei | Director Of Revenue Marketing | Leadership |
Pippa Rhys | Director International Marketing | Leadership |
John Stewart | Enterprise Sales Director | Leadership |
Alexis Zotalis | Chief Administrative Officer | Leadership |
Joshua Geller | Chief Legal Officer | Leadership |
Hans Olsson | Director Professional Services | Leadership |
Joel Martins | CTO | Leadership |
Roxann Sawyers | Partner Account Director | Leadership |
Ellie Phillips | Director Of Information Security | Leadership |
Ken O'Donnell | VP Of Sales North America (commercial) | Leadership |
Cecilia Thomas | Regional Vice President Sales - Strategic Partnerships | Leadership |
Scott Vincent | Vice President Of Sales, North America | Leadership |
175 more people are available in the full profile.
Complete people profiles for Calabrio
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Investments & Acquisitions by Calabrio
Calabrio has strategically engaged in corporate development activities, having acquired 4 companies. Notable acquisitions include Echo AI, Symmetrics and Teleopti.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
AI based conversation intelligence platform for businesses | echoai.com | San Francisco, United States | 2017 | Dec 2024 | •••• | |
Virtual Agent Operations, Tune-Ups & Implementation | wysdom.ai | Richmond Hill, Canada | 2012 | Jan 2024 | •••• | |
Workforce optimization and telecom management solutions are provided for enterprises. | teleopti.com | Stockholm, Sweden | 1992 | Jun 2019 | •••• | |
Data integration and visualization for contact centers are provided. | symmetrics.com | Vancouver, Canada | 1996 | Apr 2017 | •••• |
Complete acquisition details for Calabrio
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Timeline of Calabrio
10 dated milestones of Calabrio across 18 years, from founding to its latest funding, stage changes and deals.
- Exit Acquired by Spanlink.
- Founded Calabrio is founded.
- Funding First funding round of $8.0M.
- Funding Latest funding round, Series B, of $500K.
- Exit Acquired by KKR.
- Acquisition Acquires Symmetrics.
- Acquisition Acquires Teleopti.
- Exit Acquired by Thoma Bravo.
- Acquisition Acquires Wysdom AI.
- Acquisition Acquires Echo AI.
Competitors of Calabrio
Calabrio has 3 listed competitors in our database, 3 of them funded. They include Intradiem, Assembled and AmplifAI.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| intradiem.com | 1995 | Alpharetta, United States | $30.2M | 128 | Automation solutions for contact centers, retails and back offices | |
| assembled.com | 2018 | San Francisco, United States | $70.7M | 71 | Workforce management portal for technology students is developed. | |
| amplifai.com | 2014 | Plano, United States | $50.1M | 59 | AI-powered contact center performance and CX management platform is provided. |
Detailed competitors of Calabrio
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Web traffic of Calabrio
The website of Calabrio (calabrio.com) receives about 51.9K visits a month and ranks #761,807 among all websites worldwide, #4,017 in Telecommunications.
- Monthly visits51.9K
▲ 19.1% vs previous month
- Unique visitors18.5K
per month
- Global rank#761,807
among all websites
- Category rank#4,017
Computers Electronics and Technology · Telecommunications
- Bounce rate38%
- Pages per visit1.7
- Average visit24 sec
- DevicesDesktop 40% · Mobile 60%
Websites whose visitors overlap most with Calabrio. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| five9.com | 100% | 2.8M | #17,250 | View details | |
| spanlink.com | 86% | View details | |||
| calix.com | 83% | 236.5K | #125,855 | View details | |
| amcomsoft.com | 83% | View details | |||
| pipkins.com | 79% | #3,426,485 | View details | ||
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 40 similar websites and full traffic analytics for Calabrio
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- 40 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
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Top companies in Customer Experience & Support Software
3 companies that operate in the same segment as Calabrio (Customer Experience & Support Software) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | 651 |
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Related news about Calabrio
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Frequently Asked Questions about Calabrio
Calabrio was founded in 2007.
Calabrio is headquartered in Minneapolis, United States. It is registered at Minneapolis, Minnesota, United States.
Calabrio is a funded company, having raised a total of $9.29M across 3 funding rounds to date. The company's 1st funding round was a Series B of $8M, raised on Nov 2007.
Calabrio has 447 employees.
Calabrio was founded in 2007 and is headquartered in Minneapolis, United States. The company operates in the contact center software sector, offering a web-based suite known as Calabrio ONE. Components such as call recording, quality management, workforce management, speech analytics, performance management, and customer interaction analytics are included. Each element can be deployed as standalone software to support operational needs in contact centers.
Calabrio offers Calabrio ONE, Workforce Management, Interaction Analytics, and Quality Management.
Calabrio has made 4 acquisitions, including Echo AI, Symmetrics, and Teleopti.
Calabrio has 6 investors. Key investors include KKR, Thoma Bravo, Cisco Investments, C1, and Split Rock Partners.
Yes. Calabrio was acquired by Thoma Bravo in March 2021.