About Calabrio
Calabrio is a company based in Minneapolis (United States) founded in 2007 was acquired by Thoma Bravo in March 2021.. Calabrio has raised $9.29 million across 3 funding rounds from investors including KKR, Thoma Bravo and Cisco Investments. The company has 447 employees as of December 31, 2022. Calabrio has completed 4 acquisitions, including Echo AI, Symmetrics and Teleopti. Calabrio offers products and services including Calabrio ONE, Workforce Management, Interaction Analytics, and Quality Management. Calabrio operates in a competitive market with competitors including Intradiem, Assembled, Nudge, AmplifAI and Surfboard, among others.
- Headquarter Minneapolis, United States
- Employees 447 as on 31 Dec, 2022
-
Sectors
Technology
-
Email
***********
-
Phone
*********
-
Website
*********
-
Social
*********
Unlock complete access to The Company Check
Get unrestricted viewing across everything we track — from companies and brands to investors, funding rounds, acquisitions, financials, and more.
- Unlimited viewing on all profiles Companies, investors, financials, funding, acquisitions & directors
- Full access to every database India & global coverage, advanced filters and rich profile details
- Always-on access from your team account Single premium plan for everything you see on the portal
Products & Services of Calabrio
Calabrio offers a comprehensive portfolio of products and services, including Calabrio ONE, Workforce Management, Interaction Analytics, and Quality Management. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Unified platform for optimizing contact center operations and agent engagement.
Software for forecasting, scheduling, and real-time adherence in contact centers.
AI-driven analysis of customer interactions for performance insights.
System for monitoring and improving agent-customer experiences.
Unlock access to complete
Funding Insights of Calabrio
Calabrio has successfully raised a total of $9.29M across 3 strategic funding rounds. The most recent funding activity was a Series B round of $500 thousand completed in September 2008. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 3
- Last Round Series B — $500,000
-
First Round
First Round
(27 Nov 2007)
- Investors Count 3
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Sep, 2008 | Amount | Series B - Calabrio | Valuation |
investors |
|
| Mar, 2008 | Amount | Series B - Calabrio | Valuation |
investors |
|
| Nov, 2007 | Amount | Series B - Calabrio | Valuation |
investors |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Calabrio
Calabrio has secured backing from 6 investors, including venture fund investors. Prominent investors backing the company include KKR, Thoma Bravo and Cisco Investments. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
|
US venture capital investments are made across all stages.
|
Founded Year | Domain | Location | |
|
-
|
Founded Year | Domain | Location | |
|
Technology investments and expertise in networking, cloud, and security services.
|
Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
|
Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
|
Founded Year | Domain | Location | |
|
Startup ecosystems are ignited through strategic investments by Signite Partners.
|
Founded Year | Domain | Location | |
|
Venture capital is directed toward companies in multiple sectors.
|
Founded Year | Domain | Location | |
|
Venture capital is invested in cybersecurity, fintech, and AI startups.
|
Founded Year | Domain | Location |
Investments & Acquisitions by Calabrio
Calabrio has strategically engaged in corporate development activities, having acquired 4 companies. Notable acquisitions include Echo AI, Symmetrics and Teleopti. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
|
Bionic investment advisor platform
|
2016 | ||||
|
Fine Asian gourmet food is offered by an internet-first restaurant.
|
2016 | ||||
|
Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
|
2014 | ||||
|
Fine Asian gourmet food is offered by an internet-first restaurant.
|
2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
|
AI based conversation intelligence platform for businesses
|
2017 | ||||
|
Virtual Agent Operations, Tune-Ups & Implementation
|
2012 | ||||
|
Data integration and visualization for contact centers are provided.
|
1996 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
|
OVO is recognized as a smart digital payment application.
|
2017 | ||||
|
Bionic investment advisor platform
|
2016 | ||||
|
Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
|
2014 | ||||
|
Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
|
2014 |
Financial Statements - Calabrio
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Calabrio Comparisons
Competitors of Calabrio
Calabrio operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Intradiem, Assembled, Nudge, AmplifAI and Surfboard, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Automation solutions for contact centers, retails and back offices
|
|
| domain | founded_year | HQ Location |
Workforce management portal for technology students is developed.
|
|
| domain | founded_year | HQ Location |
An online platform is operated for employee engagement and insights.
|
|
| domain | founded_year | HQ Location |
AI-powered contact center performance and CX management platform is provided.
|
|
| domain | founded_year | HQ Location |
Investors are connected with startups via an online communication platform.
|
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
|
|
| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
|
|
| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
|
|
| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
|
Latest news on Calabrio
Frequently Asked Questions about Calabrio
When was Calabrio founded?
Calabrio was founded in 2007.
Where is Calabrio located?
Calabrio is headquartered in Minneapolis, United States. It is registered at Minneapolis, Minnesota, United States.
Is Calabrio a funded company?
Calabrio is a funded company, having raised a total of $9.29M across 3 funding rounds to date. The company's 1st funding round was a Series B of $8M, raised on Nov 27, 2007.
How many employees does Calabrio have?
As of Dec 31, 2022, the latest employee count at Calabrio is 447.
What does Calabrio do?
Calabrio was founded in 2007 and is headquartered in Minneapolis, United States. The company operates in the contact center software sector, offering a web-based suite known as Calabrio ONE. Components such as call recording, quality management, workforce management, speech analytics, performance management, and customer interaction analytics are included. Each element can be deployed as standalone software to support operational needs in contact centers.
Who are the top competitors of Calabrio?
What products or services does Calabrio offer?
Calabrio offers Calabrio ONE, Workforce Management, Interaction Analytics, and Quality Management.
How many acquisitions has Calabrio made?
Calabrio has made 4 acquisitions, including Echo AI, Symmetrics, and Teleopti.
Who are Calabrio's investors?
Calabrio has 6 investors. Key investors include KKR, Thoma Bravo, Cisco Investments, C1, and Split Rock Partners.
Book a demo & talk to our team
Share a few details and we’ll reach out to schedule a session.