About Intradiem
Intradiem is a company based in Alpharetta (United States) founded in 1995.. Intradiem has raised $32 million across 8 funding rounds from investors including Canadian Imperial Bank of Commerce, JMI Management and MK Capital. The company has 128 employees as of December 31, 2022. Intradiem offers products and services including Contact Center Automation Platform and Agent Burnout Indicator. Intradiem operates in a competitive market with competitors including Calabrio, Assembled, Nudge, AmplifAI and Surfboard, among others.
- Headquarter Alpharetta, United States
- Employees 128 as on 31 Dec, 2022
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Sectors
Technology
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Email
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Phone
*********
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Website
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Social
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Annual Revenue
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Net Profit
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EBITDA
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Total Equity Funding
$32 M (USD)
in 8 rounds
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Latest Funding Round
$35 M (USD), Debt – Conventional
Nov 30, 2021
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Investors
Canadian Imperial Bank of Commerce
& 6 more
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Employee Count
128
as on Dec 31, 2022
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Products & Services of Intradiem
Intradiem offers a comprehensive portfolio of products and services, including Contact Center Automation Platform and Agent Burnout Indicator. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Platform automates training, staffing, and call handling in centers.
Predicts agent burnout and suggests retention measures proactively.
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Funding Insights of Intradiem
Intradiem has successfully raised a total of $32M across 8 strategic funding rounds. The most recent funding activity was a Debt – Conventional round of $35 million completed in November 2021. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 8
- Last Round Debt – Conventional — $35.0M
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First Round
First Round
(01 Jun 1999)
- Investors Count 7
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Nov, 2021 | Amount | Debt – Conventional - Intradiem | Valuation |
investors |
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| Nov, 2015 | Amount | Series B - Intradiem | Valuation |
investors |
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| May, 2015 | Amount | Series B - Intradiem | Valuation |
investors |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Intradiem
Intradiem has secured backing from 7 investors, including institutional and venture fund investors. Prominent investors backing the company include Canadian Imperial Bank of Commerce, JMI Management and MK Capital. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Private equity firm investing in software companies
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Founded Year | Domain | Location | |
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Venture capital investments in software and technology companies with a focus on early and growth stages.
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Founded Year | Domain | Location | |
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Late-stage investments in US tech companies are targeted.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Intradiem
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - Intradiem
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Intradiem Comparisons
Competitors of Intradiem
Intradiem operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Calabrio, Assembled, Nudge, AmplifAI and Surfboard, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Workforce optimization software for contact centers is developed and provided.
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| domain | founded_year | HQ Location |
Workforce management portal for technology students is developed.
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| domain | founded_year | HQ Location |
An online platform is operated for employee engagement and insights.
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| domain | founded_year | HQ Location |
AI-powered contact center performance and CX management platform is provided.
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| domain | founded_year | HQ Location |
Investors are connected with startups via an online communication platform.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Intradiem
Frequently Asked Questions about Intradiem
When was Intradiem founded?
Intradiem was founded in 1995 and raised its 1st funding round 4 years after it was founded.
Where is Intradiem located?
Intradiem is headquartered in Alpharetta, United States. It is registered at Alpharetta, Georgia, United States.
Is Intradiem a funded company?
Intradiem is a funded company, having raised a total of $32M across 8 funding rounds to date.
How many employees does Intradiem have?
As of Dec 31, 2022, the latest employee count at Intradiem is 128.
What does Intradiem do?
Intradiem was founded in 1995 and is headquartered in Alpharetta, United States. Automation solutions are provided for contact centers, retail operations, and back offices, with a focus on call center software. Agent utilization is enhanced through the delivery of shrinkage activities, such as training sessions, during idle periods between customer interactions. Active wait time is created via dynamically scheduled sessions for routine tasks.
Who are the top competitors of Intradiem?
What products or services does Intradiem offer?
Intradiem offers Contact Center Automation Platform and Agent Burnout Indicator.
Who are Intradiem's investors?
Intradiem has 7 investors. Key investors include Canadian Imperial Bank of Commerce, JMI Management, MK Capital, Blue Chip Venture, and First Analysis.
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