About Influx
Influx is a Technology company based in Collingwood (Australia) founded in 2013. It operates as an email-based customer support is offered to small and medium businesses. It operates on a Support as a Service and Subscription Services model. Influx has raised $250 thousand across 1 funding round. Its website influx.com draws about 70 thousand monthly visits. Influx offers products and services including Support as a Service, Dedicated Agents, and Sales Teams. Its focus areas include Customer Support Services, Outsourced Support, Retail and eCommerce Services. Its competitors include Help Scout, TextExpander, SupportBee, Drag and Inbotiqa and 4 more; 4 of its 9 listed competitors have raised funding.
Company details
Influx is engaged in delivering customer support solutions for scaling brands across various industries such as eCommerce, Fintech, and SaaS. Services are offered through flexible, on-demand support teams, including Support as a Service and dedicated agents. Operations are managed to ensure 247 coverage, fast response times, and high customer satisfaction. Support is tailored to maintain brand consistency while enabling businesses to handle seasonal peaks and growth challenges. Coverage extends to multiple channels like email, chat, social media, and voice.
- Headquarters Collingwood, Australia
- SectorsTechnology
- Website category Business and Consumer Services · Online Marketing
- Email••••••••
- Website influx.com
- Social LinkedIn X Facebook YouTube
- Total Equity Funding$250K (USD)
in 1 rounds
- Latest Funding Round$250K (USD), Seed
Mar 2014
Products & Services of Influx
Influx offers a comprehensive portfolio of products and services, including Support as a Service, Dedicated Agents, and Sales Teams.
Customer support is provided through flexible, scalable teams.
Dedicated agents are assigned for tailored customer assistance.
Sales support is offered through specialized on-demand teams.
Apps and channels of Influx
its YouTube channel Influx has 907 subscribers and 30 videos.
Videos from Influx
The most watched videos on Influx's YouTube channel, Influx (907 subscribers). Click a video to play it here.
More on Influx.
Funding Insights of Influx
Influx has successfully raised a total of $250K through 1 strategic funding round. The most recent funding activity was a Seed round of $250 thousand completed in March 2014. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $250,000
- Total Rounds 1
- Last Round Seed — $250,000
- First Round $250,000
(Mar 2014)
All 1 funding rounds of Influx with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Mar 2014 | $250,000 | Seed | – | – | – |
People of Influx
49 people are tracked at Influx (14 in leadership, 35 in team).
| Name | Role | Group |
|---|---|---|
Heri Yanto | Delivery Director | Leadership |
Leni Mayo | Co-Founder & CEO | Leadership |
Liya S. | Global Head of HR | Leadership |
Michael De Wildt | Co-Founder | Leadership |
Alex Holmes | Chief Growth Officer | Leadership |
Teddy Lionel | Head Of Finance | Leadership |
Cavell Morgan | Delivery Director | Leadership |
Mas Moechammad Noer Iman Soelaeman ICP-ACC | Head of Delivery | Leadership |
Darren T. | Global Chief Operating Officer | Leadership |
Nish Bandara | Head Of Marketing (global) | Leadership |
Diana Muchoki | Service Delivery Director | Leadership |
Patrice Johnson Mba | Independent Delivery Director Contractor | Leadership |
Chondro Prabowo | Delivery Director | Leadership |
Anastasia Roshal | Chief Delivery Officer | Leadership |
Fairuz Inas | APAC Recruitment Lead / Human Resources Specialist | Team |
Nadya P. | Customer Support | Team |
Matheus Disaró | HR and customer services | Team |
Kelvin Nurdiansyah | Marketing Data Analyst | Team |
Jacquie Ramirez | Sales Executive | Team |
Christy Angelia Hady | People Experience | Team |
29 more people are available in the full profile.
Complete people profiles for Influx
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Timeline of Influx
2 dated milestones of Influx across 1 years, from founding to its latest funding, stage changes and deals.
- Founded Influx is founded.
- Funding First funding round of $250K.
Competitors of Influx
Influx has 9 listed competitors in our database, 4 of them funded. They include Help Scout, TextExpander, SupportBee, Drag and Inbotiqa, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| helpscout.com | 2011 | Boston, United States | $19.32M | 94 | Customer interaction solution using email and live chat solutions | |
| textexpander.com | 2003 | San Francisco, United States | $41.4M | – | Text snippets are expanded for customer service productivity. | |
| supportbee.com | 2010 | Bengaluru, India | – | – | Online customer support and interaction tool | |
| dragapp.com | 2017 | San Francisco, United States | $120,000 | – | Email communications are automated and inboxes organized via helpdesk platform. | |
| inbotiqa.com | 2018 | London, United Kingdom | – | 4 | Intelligent business email solutions are provided for workflow automation. | |
| gladminds.co | 2013 | Bengaluru, India | $366,968 | 8 | Cloud platform connecting brands, channel and customers | |
| mojohelpdesk.com | 2010 | Austin, United States | – | – | Centralizes support requests, assigns tickets, automates tasks for IT and customer service. | |
| jitbit.com | 2004 | Humble, United States | – | – | Develops helpdesk, CRM, and live chat software to streamline customer support. | |
| emailtree.ai | 2003 | Luxembourg | – | – | An AI-powered platform for email management and automation is developed. |
Detailed competitors of Influx
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
Verified entity values are shown only after access is granted.
Web traffic of Influx
The website of Influx (influx.com) receives about 70.3K visits a month and ranks #381,885 among all websites worldwide, #742 in Online Marketing.
- Monthly visits70.3K
▼ 1.5% vs previous month
- Unique visitors27.2K
per month
- Global rank#381,885
among all websites
- Category rank#742
Business and Consumer Services · Online Marketing
- Bounce rate35%
- Pages per visit4.4
- Average visit2 min 17 sec
- DevicesDesktop 42% · Mobile 58%
Websites whose visitors overlap most with Influx. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| supportninja.com | 100% | 34.9K | #801,175 | View details | |
| wingassistant.com | 99% | 315.4K | #251,846 | View details | |
saleshive.com | saleshive.com | 97% | – | #592,869 | – |
usource.me | usource.me | 91% | – | #3,058,165 | – |
| interswitch.nl | 65% | 680.7K | #11,081,733 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 23 similar websites and full traffic analytics for Influx
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 23 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Top companies in Customer Experience & Support Software
10 companies that operate in the same segment as Influx (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 400.05 M | USD 838.81 M | 4,500 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 1,511 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 440 M | – | 1,522 | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
Unlock complete access to The Company Check
Get unrestricted viewing across everything we track — from companies and brands to investors, funding rounds, acquisitions, financials, and more.
- Unlimited viewing on all profiles Companies, investors, financials, funding, acquisitions & directors
- Full access to every database India & global coverage, advanced filters and rich profile details
- Always-on access from your team account Single premium plan for everything you see on the portal
Related news about Influx
Complete news archive for Influx
Full article history, source details, and older brand coverage require an active premium plan.
- Full article archive
- Source and publication date
- Older coverage
- Brand-specific news history
Verified entity values are shown only after access is granted.
Frequently Asked Questions about Influx
Influx was founded in 2013 and raised its 1st funding round 1 year after it was founded.
Influx is headquartered in Collingwood, Australia. It is registered at Collingwood, Victoria, Australia.
Influx is a funded company, having raised a total of $250K across 1 funding round to date. The company's 1st funding round was a Seed of $250K, raised on Mar 2014.
Influx is engaged in delivering customer support solutions for scaling brands across various industries such as eCommerce, Fintech, and SaaS. Services are offered through flexible, on-demand support teams, including Support as a Service and dedicated agents. Operations are managed to ensure 247 coverage, fast response times, and high customer satisfaction. Support is tailored to maintain brand consistency while enabling businesses to handle seasonal peaks and growth challenges. Coverage extends to multiple channels like email, chat, social media, and voice.
Influx's top competitors include Help Scout, Drag and TextExpander.
Influx offers Support as a Service, Dedicated Agents, and Sales Teams.