About SupportNinja
SupportNinja is a Business Services company based in Austin (United States) founded in 2014 by Cody McLain, and was acquired by BV Investment Partners in February 2021. It operates as a customer experience services are provided to enterprise clients globally. SupportNinja has completed 1 acquisition, including Bolton Remote. Its chief executive is Connor Tomkies. Its website supportninja.com draws about 35 thousand monthly visits. SupportNinja offers products and services including Customer Support, Technical Customer Support, Content Moderation, Data Processing, and Finance and Accounting. Its focus areas include Customer Experience Services and Diversified. Its legal entity is NINJA PARTNERS, LLC.
Company details
SupportNinja was established in 2014 in Austin, United States, as a provider of customer experience services within the outsourcing sector. Operations are centered on delivering support solutions for enterprises, including technical assistance and customer interaction management. Services encompass back-office support and multilingual capabilities, with a focus on scalable operations across various geographies. Leadership includes founder Cody McLain and CEO Connor Tomkies.
- Headquarters Austin, United States
- Founders Cody McLain
- Stage Acquired
- SectorsBusiness Services
- Website category Business and Consumer Services · Online Marketing
- Email••••••••
- Phone•••• ••••
- Website supportninja.com
- Social LinkedIn X Facebook YouTube
- Acquired by BV Investment Partners (Feb 2021)
- Legal Name Ninja Partners, Llc
- Investors
- Investments & Acquisitions
- Acquired byBV Investment Partners
(Feb 2021)
Products & Services of SupportNinja
SupportNinja offers a comprehensive portfolio of products and services, including Customer Support, Technical Customer Support, Content Moderation, Data Processing, and Finance and Accounting.
Offers customer-centric support to enhance interactions and scale operations.
Provides expert assistance for technical queries and business needs.
Manages online content to uphold community standards and safety.
Analyzes and presents data tailored to specific business requirements.
Streamlines financial operations with expert bookkeeping support.
Apps and channels of SupportNinja
its YouTube channel SupportNinja has 3.13K subscribers and 30 videos.
Videos from SupportNinja
The most watched videos on SupportNinja's YouTube channel, SupportNinja (3.13K subscribers). Click a video to play it here.
More on SupportNinja.
Investors in SupportNinja
SupportNinja has secured backing from 1 investor, including venture fund investors. Prominent investors backing the company include BV Investment Partners.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Investment services and strategic assistance are provided to sound businesses in the finance sector. | – | bvlp.com | - |
Investor details for SupportNinja
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People of SupportNinja
87 people are tracked at SupportNinja (27 in leadership, 60 in team).
| Name | Role | Group |
|---|---|---|
Cody McLain | Founder | Leadership |
Connor Tomkies | CEO | Leadership |
Brenda Poquette | Chief People Officer | Leadership |
Omeed Jafari | Vice President Of Service Delivery, APAC And EMEA | Leadership |
Fernando Cuartas | Head Of Operations Colombia | Leadership |
Cha M | Global Human Resources Director | Leadership |
Brenda P. | Chief People Officer | Leadership |
Jeffrey Manansala | Revenue Project Director | Leadership |
Ciara Byrne | Vice President Of Revenue | Leadership |
Jerome Francisco | Associate Director, Assistant Controller | Leadership |
Craig Crisler | Chief Executive Officer | Leadership |
Megan Hermosillo | Chief Revenue Officer | Leadership |
Jacob Moelter | COO & CFO | Leadership |
Ian Kawetschanky | Chief of Staff | Leadership |
Brantley Peers | Vp, Digital Innovation | Leadership |
Barbara Tang | VP Finance, Corporate Controller | Leadership |
Leny H. | Director, Customer Success/service Delivery | Leadership |
Jason Kesten | Senior Director, Key Account Management And Customer Success | Leadership |
Adrien Fox | Associate Director, Service Delivery | Leadership |
Red Pasibi | Associate Director | Leadership |
67 more people are available in the full profile.
Complete people profiles for SupportNinja
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Investments & Acquisitions by SupportNinja
SupportNinja has strategically engaged in corporate development activities, having acquired 1 company. Notable acquisitions include Bolton Remote.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
HR consulting services are provided for remote workforce needs. | boltonremote.com | Santa Clara, United States | 2013 | Mar 2022 | •••• |
Complete acquisition details for SupportNinja
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Timeline of SupportNinja
3 dated milestones of SupportNinja across 8 years, from founding to its latest funding, stage changes and deals.
- Founded SupportNinja is founded.
- Exit Acquired by BV Investment Partners.
- Acquisition Acquires Bolton Remote.
Web traffic of SupportNinja
The website of SupportNinja (supportninja.com) receives about 34.9K visits a month and ranks #801,175 among all websites worldwide, #1,735 in Online Marketing.
- Monthly visits34.9K
▼ 4.8% vs previous month
- Unique visitors16.1K
per month
- Global rank#801,175
among all websites
- Category rank#1,735
Business and Consumer Services · Online Marketing
- Bounce rate41%
- Pages per visit2.1
- Average visit31 sec
- DevicesDesktop 37% · Mobile 63%
Websites whose visitors overlap most with SupportNinja. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| influx.com | 100% | 70.3K | #381,885 | View details | |
saleshive.com | saleshive.com | 96% | – | #592,869 | – |
| nogood.io | 91% | – | #287,646 | View details | |
| helpware.com | 90% | 43.2K | #856,405 | View details | |
| roicallcentersolutions.com | 62% | – | #1,328,548 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 11 similar websites and full traffic analytics for SupportNinja
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- 11 similar websites
- Audience overlap
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Top companies in Customer Engagement & Loyalty Solutions
10 companies that operate in the same segment as SupportNinja (Customer Engagement & Loyalty Solutions), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
AI-powered platforms and services for customer experience management are provided. | 2000 | San Jose, California, United States | USD 22 M | USD 77.6 M | 6,811 | |
UI/UX design, mobile, and web application development services are provided. | 2002 | Tysons, Virginia, United States | USD 98.75 M | USD 14.54 M | 438 | |
Wholesale used vehicles are auctioned online for dealers. | 1999 | Redwood City, California, United States | USD 35 M | USD 1.79 B | 4,800 | |
Platforms-led customer experience solutions are delivered across multiple channels. | 2004 | Chennai, Tamil Nadu, India | USD 87.22 M | USD 79.05 M | 930 | |
Software development, ERP, and IT consulting services are provided. | 2009 | Hyderabad, Telangana, India | – | USD 129.71 M | 1,460 | |
Digital business transformation services are provided to diverse industries. | 1990 | Boston, Massachusetts, United States | – | – | – | |
Customer experience management is enabled by AI and automation software. | 2016 | Singapore, Singapore | – | USD 535.58 K | 153 | |
Outsourced sales and marketing services are provided globally by MarketStar. | 1988 | Ogden, Utah, United States | – | – | – | |
IT suite services including digital transformation and AI are provided. | 1996 | Plano, Texas, United States | USD 77.5 M | USD 83.7 M | 5,798 | |
Firstsource is recognized as a global business process management partner. | 2001 | Mumbai, Maharashtra, India | USD 35 M | USD 1.02 B | 24,750 |
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Related news about Supportninja
Complete news archive for SupportNinja
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Frequently Asked Questions about SupportNinja
SupportNinja was founded in 2014.
SupportNinja is headquartered in Austin, United States. It is registered at Austin, Texas, United States.
Connor Tomkies is the current CEO of SupportNinja.
SupportNinja was established in 2014 in Austin, United States, as a provider of customer experience services within the outsourcing sector. Operations are centered on delivering support solutions for enterprises, including technical assistance and customer interaction management. Services encompass back-office support and multilingual capabilities, with a focus on scalable operations across various geographies. Leadership includes founder Cody McLain and CEO Connor Tomkies.
SupportNinja offers Customer Support, Technical Customer Support, Content Moderation, Data Processing, and Finance and Accounting.
SupportNinja has made 1 acquisition, including Bolton Remote.
SupportNinja has 1 investor. Key investors include BV Investment Partners.
SupportNinja operates through Ninja Partners, Llc.
Yes. SupportNinja was acquired by BV Investment Partners in February 2021.