[24]7.ai

San Jose, United States Founded: 2000 • Age: 26 yrs
AI-powered platforms and services for customer experience management are provided.

About [24]7.ai

[24]7.ai is a Technology company based in San Jose (United States) founded in 2000 by Shanmugam Nagarajan and PV Kannan. AI-powered platforms and services for customer experience management are provided. It operates in the Technology and Business Services sectors. [24]7.ai has raised $22 million across 1 funding round from investors including Sequoia Capital. The company has 6,811 employees. [24]7.ai has completed 5 acquisitions, including Appsterix, Campanja and Engageclick. Its chief executive, as recorded, is PV Kannan. Its website 247.ai draws about 47 thousand monthly visits. Its Indian entity 24/7 Customer Private Limited reported revenue of ₹702 Cr. [24]7.ai offers products and services including [24]7 Engagement Cloud, Campaign Management, Conversation Automation, Agent Experience, and [24]7 Analytics. Its focus areas include High Tech, Chatbots, Industry Agnostic and Customer Support. Its competitors include Twilio, Genesys and Freshworks; 3 of its 3 listed competitors have raised funding.

Company details

An AI-powered platform and services for customer experience management are offered by 247.ai, founded in 2000 and based in San Jose, United States. Solutions for customer acquisition, self-service, and agent support are delivered across multiple channels. Omnichannel management, customer care outsourcing, and professional support services are provided to handle customer interactions in the technology sector. Operations focus on enhancing relationships through integrated tools.

  • Headquarters San Jose, United States
  • Employees 6,811
  • Founders Shanmugam Nagarajan, PV Kannan
  • Sectors
    Technology
    Business Services
  • Website category Computers Electronics and Technology · Telecommunications
  • Email
    ••••••••
  • Phone
    •••• ••••
  • Website 247.ai
  • Social LinkedIn X Facebook Instagram
  • Legal Name 24/7 Customer Private Limited
  • Date of Incorporation 22 Mar, 2000
  • Jurisdiction Bangalore, Karnataka, India
Key Metrics
  • Indian entity revenue
    ₹702 Cr

    FY 2025 · -9% YoY

  • Indian entity net profit
    ₹163 Cr

    FY 2025 · 23% margin

  • Indian entity EBITDA
    ₹229 Cr

    FY 2025 · 33% margin

  • Total Equity Funding
    $22M (USD)

    in 1 rounds

  • Latest Funding Round
    $22M (USD), Series A

    Jun 2003

  • Investors
  • Employee Count
    6,811
  • Investments & Acquisitions
    Appsterix

    & 4 more

Products & Services of [24]7.ai

[24]7.ai offers a comprehensive portfolio of products and services, including [24]7 Engagement Cloud, Campaign Management, Conversation Automation, Agent Experience, and [24]7 Analytics.

[24]7 Engagement Cloud
CX Platform

AI-powered tool for omnichannel customer interactions and retention

Campaign Management
Marketing Software

Platform for personalized ad targeting and lead generation

Conversation Automation
AI Automation

Tools for automated customer self-service and responses

Agent Experience
Contact Center Tools

Solutions to enhance agent productivity and performance

[24]7 Analytics
Data Analytics

Platform for analyzing interactions and deriving insights

Funding Insights of [24]7.ai

[24]7.ai has successfully raised a total of $22M through 1 strategic funding round. The most recent funding activity was a Series A round of $22 million completed in June 2003. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.

  • Total Funding $22M
  • Total Rounds 1
  • Last Round Series A — $22M
  • First Round $22M

    (Jun 2003)

  • Investors Count 1

All 1 funding rounds of 247.ai with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.

DateAmountTransaction NameValuationLead InvestorsInvestors
Jun 2003$22MSeries A–Sequoia Capital
–
Valuation history

1 investors in total: 1 institutional.

Investors in [24]7.ai

[24]7.ai has secured backing from 1 investor, including venture fund investors. Prominent investors backing the company include Sequoia Capital.

All
Venture Fund
InvestorDescriptionFounded YearDomainLocation
Sequoia Capital is engaged in venture capital investments.
1972sequoiacap.com
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Investor details for 247.ai

The complete investor list, round-by-round participation and investor portfolios require an active premium plan.

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Board of directors of 24/7 Customer Private Limited ([24]7.ai)

24/7 Customer Private Limited is the primary company behind [24]7.ai. The board of 24/7 Customer Private Limited currently have 2 directors; the longest-serving is Animesh Jain, appointed in 2009. 3 earlier directors have ceased.

DirectorDesignationAppointedTenureEntity
Animesh Jain
DIN 02182362
Director08 Sep 200917 yrs 1 mo24/7 Customer Private Limited
Nina Vishwanath Nair
DIN 00437612
Director05 Aug 20242 yrs 3 mo24/7 Customer Private Limited

People of [24]7.ai

263 people are tracked at [24]7.ai (74 in leadership, 4 in board & advisors, 185 in team); the tracked headcount is 6,811.

NameRoleGroup
Shanmugam Nagarajan
Co-Founder & CPOLeadership
PV Kannan
Co-Founder & CEOLeadership
Chief Operating OfficerLeadership
Mathew Thomas
Senior Director Learning & DevelopmentLeadership
SVP & HRD Head, India and AmericasLeadership
Rohan Ganeson
Chief Operating OfficerLeadership
Leonard Stephens
Chief Human Resources OfficerLeadership
Celene Osiecka
Sr. Director, Conversational DesignLeadership
Mario Betancourt
Site DirectorLeadership
Dr.mohar M Ghosh
Senior Director AdministrationLeadership
Michelle Gregory
Senior Vice President Of Data ScienceLeadership
Sharmila J
Director - Bid Management & Inside SalesLeadership
Sitaram Ramachandrula
Senior Director, Data ScienceLeadership
Sid Sengupta
Director, Customer SuccessLeadership
Layeequr Rahman
Assistance Vice PresidentLeadership
Edyta C.
Senior Director Account ManagementLeadership
Karthikeyan Sridharan
Sr. Vice President - Strategic Account Management & Head Of Telecommunications & Financial Services.Leadership
Namit Jauhari
VP Operations & Head Operation SupportLeadership
Suresh Chalikavada
Director - Global Talent AcquisitionLeadership
Jerry Phillips
Vice President Global Business DevelopmentLeadership

243 more people are available in the full profile.

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Complete people profiles for [24]7.ai

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Financials of [24]7.ai

Figures of 24/7 Customer Private Limited, the primary company behind [24]7.ai, for FY 2025. Revenue was ₹702 Cr (-9% year on year). Net profit was ₹163 Cr (23% margin). EBITDA was ₹229 Cr (33% margin). Revenue has grown at a compounded annual rate of +5% over three years and +4% over five years.

  • ₹702 CrRevenue · FY 2025 · -9% YoY
  • ₹163 CrNet profit · 23% margin
  • ₹229 CrEBITDA · 33% margin
  • ₹1.09 CrPaid-up capital
  • 6,811Employees (provident fund records)
  • +5%Revenue CAGR, 3 years
  • +4%Revenue CAGR, 5 years

Balance sheet, profit and loss, cash flow and ratios of 24/7 Customer Private Limited are on its company page.

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Detailed financial statements for [24]7.ai

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Investments & Acquisitions by [24]7.ai

[24]7.ai has strategically engaged in corporate development activities, having acquired 5 companies. Notable acquisitions include Appsterix, Campanja and Engageclick.

Acquisitions
Company NameDescriptionDomainLocationFoundedAcquiredAmount
Personalised Ad Engagement Platform
engageclick.comPalo Alto, United States2011Apr 2016••••
High-frequency SEM bidding software is provided for paid search optimization.
campanja.comStockholm, Sweden2010Aug 2015••••
Virtual mobility platform for BYOD app management is delivered.
appsterix.comBengaluru, India2012Jul 2013••••
Social commerce platform enabling increased sharing for eCommerce retailers.
shopalize.comMountain View, United States2008May 2013••••
Automated contact centers for customer self-service calls are provided.
voxify.comAlameda, United States2001Feb 2012••••
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Complete acquisition details for 247.ai

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Timeline of [24]7.ai

7 dated milestones of [24]7.ai across 16 years, from founding to its latest funding, stage changes and deals.

  1. Founded [24]7.ai is founded.
  2. Funding First funding round of $22.0M.
  3. Acquisition Acquires Voxify.
  4. Acquisition Acquires Shopalize.
  5. Acquisition Acquires Appsterix.
  6. Acquisition Acquires Campanja.
  7. Acquisition Acquires Engageclick.

Competitors of [24]7.ai

[24]7.ai has 3 listed competitors in our database, 3 of them funded. They include Twilio, Genesys and Freshworks.

Company NameDomainFoundedHQ LocationTotal fundingEmployeesDescription
twilio.com2008San Francisco, United States$239.77M231
Cloud-based omnichannel communication and customer engagement platform is utilized.
genesys.com1990Daly, United States$2.98B651
Cloud-based omnichannel customer experience and contact center solutions are delivered.
freshworks.com2010San Mateo, United States$400.05M4,400
Cloud-based business process management suite solutions are delivered.
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Detailed competitors of 247.ai

The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.

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Web traffic of [24]7.ai

The website of [24]7.ai (247.ai) receives about 47.2K visits a month and ranks #593,782 among all websites worldwide, #3,282 in Telecommunications.

  • Monthly visits
    47.2K

    ▲ 3% vs previous month

  • Unique visitors
    20.3K

    per month

  • Global rank
    #593,782

    among all websites

  • Category rank
    #3,282

    Computers Electronics and Technology · Telecommunications

Similar websites

Websites whose visitors overlap most with [24]7.ai. Affinity shows how closely the audiences match.

WebsiteDomainAudience affinityMonthly visitsGlobal rankProfile
exotel.com
100%
456.8K#79,574View details
pulse.in
pulse.in
100%
#2,572,079–
convoso.com
convoso.com
100%
#28,700–
linkedin.com
78%
1.9B#18View details
google.com
71%
85.8B#1View details
••••••••••••••••.com••%•.•M#•••••–
••••••••••••••••.com••%•.•M#•••••–
••••••••••••••••.com••%•.•M#•••••–
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All 35 similar websites and full traffic analytics for [24]7.ai

The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.

  • 35 similar websites
  • Audience overlap
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Verified entity values are shown only after access is granted.

Top companies in Chatbots

3 companies that operate in the same segment as [24]7.ai (Chatbots) in United States, ranked by their profile score on The Company Check.

CompanyDescriptionFoundedLocationTotal fundingRevenueEmployees
Cloud-based omnichannel communication and customer engagement platform is utilized.
2008San Francisco, California, United StatesUSD 239.77 MUSD 5.07 B5,540
Cloud-based business process management suite solutions are delivered.
2010San Mateo, California, United StatesUSD 400.05 MUSD 838.81 M4,500
Sierra is focused on enhancing customer experiences through AI technology.
2023San Francisco, California, United StatesUSD 1.59 B1,107
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Related news about [24]7.Ai

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Frequently Asked Questions about [24]7.ai

[24]7.ai was founded in 2000 and raised its 1st funding round 3 years after it was founded.

[24]7.ai is headquartered in San Jose, United States. It is registered at San Jose, California, United States.

PV Kannan is the CEO of [24]7.ai, as recorded in our data. They have also founded this company.

[24]7.ai is a funded company, having raised a total of $22M across 1 funding round to date. The company's 1st funding round was a Series A of $22M, raised on Jun 2003.

[24]7.ai has 6,811 employees.

The primary company behind [24]7.ai, 24/7 Customer Private Limited, reported revenue of ₹702 Cr for FY 2025, down 9% year on year.

An AI-powered platform and services for customer experience management are offered by 247.ai, founded in 2000 and based in San Jose, United States. Solutions for customer acquisition, self-service, and agent support are delivered across multiple channels. Omnichannel management, customer care outsourcing, and professional support services are provided to handle customer interactions in the technology sector. Operations focus on enhancing relationships through integrated tools.

[24]7.ai's top competitors include Twilio, Genesys and Freshworks.

[24]7.ai offers [24]7 Engagement Cloud, Campaign Management, Conversation Automation, Agent Experience, and [24]7 Analytics.

[24]7.ai has made 5 acquisitions, including Appsterix, Campanja, and Engageclick.

[24]7.ai has 1 investor. Key investors include Sequoia Capital.

[24]7.ai operates through 24/7 Customer Private Limited.

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