![[24]7.ai logo](https://img.thecompanycheck.com/b/247_logo.webp){kind=logo}
About [24]7.ai
[24]7.ai is a company based in San Jose (United States) founded in 2000 by Shanmugam Nagarajan and PV Kannan.. [24]7.ai has raised $22 million across 1 funding round from investors including Sequoia Capital. The company has 6,811 employees as of April 04, 2024. [24]7.ai has completed 5 acquisitions, including Appsterix, Campanja and Engageclick. [24]7.ai offers products and services including [24]7 Engagement Cloud, Campaign Management, Conversation Automation, Agent Experience, and [24]7 Analytics. [24]7.ai operates in a competitive market with competitors including Twilio, Genesys, Freshworks, Dialpad and Braze, among others.
- Headquarter San Jose, United States
- Employees 6811 as on 04 Apr, 2024
- Founders Shanmugam Nagarajan, PV Kannan
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Sectors
TechnologyBusiness Services
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Email
***********
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Phone
*********
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Website
*********
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Social
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- Legal Name 24/7 Customer Private Limited
- Date of Incorporation 22 Mar, 2000
- Jurisdiction Bangalore, Karnataka, India
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Annual Revenue
$77.6 M (USD)5.96as on Mar 31, 2023
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Net Profit
$11.12 M (USD)2.53as on Mar 31, 2023
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EBITDA
$12.2 M (USD)-11.85as on Mar 31, 2023
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Total Equity Funding
$22 M (USD)
in 1 rounds
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Latest Funding Round
$22 M (USD), Series A
Jun 01, 2003
- Investors
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Employee Count
6811
as on Apr 04, 2024
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Investments & Acquisitions
Appsterix
& 4 more
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Products & Services of [24]7.ai
[24]7.ai offers a comprehensive portfolio of products and services, including [24]7 Engagement Cloud, Campaign Management, Conversation Automation, Agent Experience, and [24]7 Analytics. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
AI-powered tool for omnichannel customer interactions and retention
Platform for personalized ad targeting and lead generation
Tools for automated customer self-service and responses
Solutions to enhance agent productivity and performance
Platform for analyzing interactions and deriving insights
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Software Development Team
65 people
Leadership Team
39 people
Human Resources and Administration
23 people
Operations Team
20 people
Product Management Team
19 people
Data Analysis and Operations Team
15 people
Finance and Accounting
11 people
Customer Team
10 people
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Funding Insights of [24]7.ai
[24]7.ai has successfully raised a total of $22M through 1 strategic funding round. The most recent funding activity was a Series A round of $22 million completed in June 2003. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 1
- Last Round Series A — $22.0M
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First Round
First Round
(01 Jun 2003)
- Investors Count 1
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jun, 2003 | Amount | Series A - [24]7.ai | Valuation | Sequoia Capital |
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| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in [24]7.ai
[24]7.ai has secured backing from 1 investor, including venture fund investors. Prominent investors backing the company include Sequoia Capital. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Sequoia Capital is engaged in venture capital investments.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by [24]7.ai
[24]7.ai has strategically engaged in corporate development activities, having acquired 5 companies. Notable acquisitions include Appsterix, Campanja and Engageclick. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Virtual mobility platform for BYOD app management is delivered.
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2012 | ||||
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Personalised Ad Engagement Platform
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2011 | ||||
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High-frequency SEM bidding software is provided for paid search optimization.
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2010 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - 247.ai
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
[24]7.Ai Comparisons
Competitors of [24]7.ai
[24]7.ai operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Twilio, Genesys, Freshworks, Dialpad and Braze, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Cloud-based omnichannel communication and customer engagement platform is utilized.
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| domain | founded_year | HQ Location |
Cloud-based omnichannel customer experience and contact center solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based business process management suite solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based unified communication solutions including voice and video are provided.
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| domain | founded_year | HQ Location |
AI-based omnichannel customer engagement solutions are delivered to businesses.
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| domain | founded_year | HQ Location |
Cloud-based customer experience management software is provided for brands.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Frequently Asked Questions about [24]7.ai
When was [24]7.ai founded?
[24]7.ai was founded in 2000 and raised its 1st funding round 3 years after it was founded.
Where is [24]7.ai located?
[24]7.ai is headquartered in San Jose, United States. It is registered at San Jose, California, United States.
Who is the current CEO of [24]7.ai?
PV Kannan is the current CEO of [24]7.ai. They have also founded this company.
Is [24]7.ai a funded company?
[24]7.ai is a funded company, having raised a total of $22M across 1 funding round to date. The company's 1st funding round was a Series A of $22M, raised on Jun 01, 2003.
How many employees does [24]7.ai have?
As of Apr 04, 2024, the latest employee count at [24]7.ai is 6,811.
What is the annual revenue of [24]7.ai?
Annual revenue of [24]7.ai is $77.6M as on Mar 31, 2023.
What does [24]7.ai do?
An AI-powered platform and services for customer experience management are offered by 247.ai, founded in 2000 and based in San Jose, United States. Solutions for customer acquisition, self-service, and agent support are delivered across multiple channels. Omnichannel management, customer care outsourcing, and professional support services are provided to handle customer interactions in the technology sector. Operations focus on enhancing relationships through integrated tools.
Who are the top competitors of [24]7.ai?
[24]7.ai's top competitors include Twilio, Genesys and Capillary Technologies.
What products or services does [24]7.ai offer?
[24]7.ai offers [24]7 Engagement Cloud, Campaign Management, Conversation Automation, Agent Experience, and [24]7 Analytics.
How many acquisitions has [24]7.ai made?
[24]7.ai has made 5 acquisitions, including Appsterix, Campanja, and Engageclick.
Who are [24]7.ai's investors?
[24]7.ai has 1 investor. Key investors include Sequoia Capital.
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