![[24]7.ai logo](https://img.thecompanycheck.com/b/247_logo.webp)
About [24]7.ai
[24]7.ai is a Technology company based in San Jose (United States) founded in 2000 by Shanmugam Nagarajan and PV Kannan. AI-powered platforms and services for customer experience management are provided. It operates in the Technology and Business Services sectors. [24]7.ai has raised $22 million across 1 funding round from investors including Sequoia Capital. The company has 6,811 employees. [24]7.ai has completed 5 acquisitions, including Appsterix, Campanja and Engageclick. Its chief executive, as recorded, is PV Kannan. Its website 247.ai draws about 47 thousand monthly visits. Its Indian entity 24/7 Customer Private Limited reported revenue of ₹702 Cr. [24]7.ai offers products and services including [24]7 Engagement Cloud, Campaign Management, Conversation Automation, Agent Experience, and [24]7 Analytics. Its focus areas include High Tech, Chatbots, Industry Agnostic and Customer Support. Its competitors include Twilio, Genesys and Freshworks; 3 of its 3 listed competitors have raised funding.
Company details
An AI-powered platform and services for customer experience management are offered by 247.ai, founded in 2000 and based in San Jose, United States. Solutions for customer acquisition, self-service, and agent support are delivered across multiple channels. Omnichannel management, customer care outsourcing, and professional support services are provided to handle customer interactions in the technology sector. Operations focus on enhancing relationships through integrated tools.
- Headquarters San Jose, United States
- Employees 6,811
- Founders Shanmugam Nagarajan, PV Kannan
- SectorsTechnologyBusiness Services
- Website category Computers Electronics and Technology · Telecommunications
- Email••••••••
- Phone•••• ••••
- Website 247.ai
- Social LinkedIn X Facebook Instagram
- Legal Name 24/7 Customer Private Limited
- Date of Incorporation 22 Mar, 2000
- Jurisdiction Bangalore, Karnataka, India
- Indian entity revenue₹702 Cr
FY 2025 · -9% YoY
- Indian entity net profit₹163 Cr
FY 2025 · 23% margin
- Indian entity EBITDA₹229 Cr
FY 2025 · 33% margin
- Total Equity Funding$22M (USD)
in 1 rounds
- Latest Funding Round$22M (USD), Series A
Jun 2003
- Investors
- Employee Count6,811
- Investments & AcquisitionsAppsterix
& 4 more
Associated legal entities of [24]7.ai
[24]7.ai operates through 24/7 Customer Private Limited (active). Its filings, financials, charges and directors are on the company page.
| Legal entity | Status | Incorporated | Registered in | Revenue (FY 2025) | Employees | Directors | Company page |
|---|---|---|---|---|---|---|---|
| 24/7 Customer Private Limited CIN U72200KA2000PTC026694 | Active | 22 Mar 2000 | Bangalore, Karnataka | ₹702 Cr | 6,811 | 2 | View details |
Products & Services of [24]7.ai
[24]7.ai offers a comprehensive portfolio of products and services, including [24]7 Engagement Cloud, Campaign Management, Conversation Automation, Agent Experience, and [24]7 Analytics.
AI-powered tool for omnichannel customer interactions and retention
Platform for personalized ad targeting and lead generation
Tools for automated customer self-service and responses
Solutions to enhance agent productivity and performance
Platform for analyzing interactions and deriving insights
Funding Insights of [24]7.ai
[24]7.ai has successfully raised a total of $22M through 1 strategic funding round. The most recent funding activity was a Series A round of $22 million completed in June 2003. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $22M
- Total Rounds 1
- Last Round Series A — $22M
- First Round $22M
(Jun 2003)
- Investors Count 1
All 1 funding rounds of 247.ai with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jun 2003 | $22M | Series A | – | Sequoia Capital | – |
1 investors in total: 1 institutional.
Investors in [24]7.ai
[24]7.ai has secured backing from 1 investor, including venture fund investors. Prominent investors backing the company include Sequoia Capital.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Sequoia Capital is engaged in venture capital investments. | 1972 | sequoiacap.com |
Investor details for 247.ai
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
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- Co-investor network
Verified entity values are shown only after access is granted.
Board of directors of 24/7 Customer Private Limited ([24]7.ai)
24/7 Customer Private Limited is the primary company behind [24]7.ai. The board of 24/7 Customer Private Limited currently have 2 directors; the longest-serving is Animesh Jain, appointed in 2009. 3 earlier directors have ceased.
| Director | Designation | Appointed | Tenure | Entity |
|---|---|---|---|---|
| Animesh Jain DIN 02182362 | Director | 08 Sep 2009 | 17 yrs 1 mo | 24/7 Customer Private Limited |
| Nina Vishwanath Nair DIN 00437612 | Director | 05 Aug 2024 | 2 yrs 3 mo | 24/7 Customer Private Limited |
People of [24]7.ai
263 people are tracked at [24]7.ai (74 in leadership, 4 in board & advisors, 185 in team); the tracked headcount is 6,811.
| Name | Role | Group |
|---|---|---|
Shanmugam Nagarajan | Co-Founder & CPO | Leadership |
PV Kannan | Co-Founder & CEO | Leadership |
| Chief Operating Officer | Leadership | |
Mathew Thomas | Senior Director Learning & Development | Leadership |
| SVP & HRD Head, India and Americas | Leadership | |
Rohan Ganeson | Chief Operating Officer | Leadership |
Leonard Stephens | Chief Human Resources Officer | Leadership |
Celene Osiecka | Sr. Director, Conversational Design | Leadership |
Mario Betancourt | Site Director | Leadership |
Dr.mohar M Ghosh | Senior Director Administration | Leadership |
Michelle Gregory | Senior Vice President Of Data Science | Leadership |
Sharmila J | Director - Bid Management & Inside Sales | Leadership |
Sitaram Ramachandrula | Senior Director, Data Science | Leadership |
Sid Sengupta | Director, Customer Success | Leadership |
Layeequr Rahman | Assistance Vice President | Leadership |
Edyta C. | Senior Director Account Management | Leadership |
Karthikeyan Sridharan | Sr. Vice President - Strategic Account Management & Head Of Telecommunications & Financial Services. | Leadership |
Namit Jauhari | VP Operations & Head Operation Support | Leadership |
Suresh Chalikavada | Director - Global Talent Acquisition | Leadership |
Jerry Phillips | Vice President Global Business Development | Leadership |
243 more people are available in the full profile.
Complete people profiles for [24]7.ai
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
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Financials of [24]7.ai
Figures of 24/7 Customer Private Limited, the primary company behind [24]7.ai, for FY 2025. Revenue was ₹702 Cr (-9% year on year). Net profit was ₹163 Cr (23% margin). EBITDA was ₹229 Cr (33% margin). Revenue has grown at a compounded annual rate of +5% over three years and +4% over five years.
- ₹702 CrRevenue · FY 2025 · -9% YoY
- ₹163 CrNet profit · 23% margin
- ₹229 CrEBITDA · 33% margin
- ₹1.09 CrPaid-up capital
- 6,811Employees (provident fund records)
- +5%Revenue CAGR, 3 years
- +4%Revenue CAGR, 5 years
Balance sheet, profit and loss, cash flow and ratios of 24/7 Customer Private Limited are on its company page.
Detailed financial statements for [24]7.ai
Statement rows, ratios, five-year trends and downloadable financials of the group companies require an active premium plan.
- Statement rows
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Investments & Acquisitions by [24]7.ai
[24]7.ai has strategically engaged in corporate development activities, having acquired 5 companies. Notable acquisitions include Appsterix, Campanja and Engageclick.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Personalised Ad Engagement Platform | engageclick.com | Palo Alto, United States | 2011 | Apr 2016 | •••• | |
High-frequency SEM bidding software is provided for paid search optimization. | campanja.com | Stockholm, Sweden | 2010 | Aug 2015 | •••• | |
Virtual mobility platform for BYOD app management is delivered. | appsterix.com | Bengaluru, India | 2012 | Jul 2013 | •••• | |
Social commerce platform enabling increased sharing for eCommerce retailers. | shopalize.com | Mountain View, United States | 2008 | May 2013 | •••• | |
Automated contact centers for customer self-service calls are provided. | voxify.com | Alameda, United States | 2001 | Feb 2012 | •••• |
Complete acquisition details for 247.ai
Acquired stakes, deal sources and the complete acquisition history require an active premium plan.
- Acquired stakes
- Deal sources
- Complete history
- Exports
Verified entity values are shown only after access is granted.
Timeline of [24]7.ai
7 dated milestones of [24]7.ai across 16 years, from founding to its latest funding, stage changes and deals.
- Founded [24]7.ai is founded.
- Funding First funding round of $22.0M.
- Acquisition Acquires Voxify.
- Acquisition Acquires Shopalize.
- Acquisition Acquires Appsterix.
- Acquisition Acquires Campanja.
- Acquisition Acquires Engageclick.
Competitors of [24]7.ai
[24]7.ai has 3 listed competitors in our database, 3 of them funded. They include Twilio, Genesys and Freshworks.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| freshworks.com | 2010 | San Mateo, United States | $400.05M | 4,400 | Cloud-based business process management suite solutions are delivered. |
Detailed competitors of 247.ai
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- Full competitor set
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Web traffic of [24]7.ai
The website of [24]7.ai (247.ai) receives about 47.2K visits a month and ranks #593,782 among all websites worldwide, #3,282 in Telecommunications.
- Monthly visits47.2K
▲ 3% vs previous month
- Unique visitors20.3K
per month
- Global rank#593,782
among all websites
- Category rank#3,282
Computers Electronics and Technology · Telecommunications
- Bounce rate38%
- Pages per visit3.4
- Average visit2 min 31 sec
- DevicesDesktop 38% · Mobile 62%
Websites whose visitors overlap most with [24]7.ai. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| exotel.com | 100% | 456.8K | #79,574 | View details | |
pulse.in | pulse.in | 100% | #2,572,079 | – | |
convoso.com | convoso.com | 100% | #28,700 | – | |
| linkedin.com | 78% | 1.9B | #18 | View details | |
| google.com | 71% | 85.8B | #1 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 35 similar websites and full traffic analytics for [24]7.ai
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 35 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Top companies in Chatbots
3 companies that operate in the same segment as [24]7.ai (Chatbots) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 400.05 M | USD 838.81 M | 4,500 | |
Sierra is focused on enhancing customer experiences through AI technology. | 2023 | San Francisco, California, United States | USD 1.59 B | 1,107 |
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Related news about [24]7.Ai
Complete news archive for 247.ai
Full article history, source details, and older brand coverage require an active premium plan.
- Full article archive
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- Brand-specific news history
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Frequently Asked Questions about [24]7.ai
[24]7.ai was founded in 2000 and raised its 1st funding round 3 years after it was founded.
[24]7.ai is headquartered in San Jose, United States. It is registered at San Jose, California, United States.
PV Kannan is the CEO of [24]7.ai, as recorded in our data. They have also founded this company.
[24]7.ai is a funded company, having raised a total of $22M across 1 funding round to date. The company's 1st funding round was a Series A of $22M, raised on Jun 2003.
[24]7.ai has 6,811 employees.
The primary company behind [24]7.ai, 24/7 Customer Private Limited, reported revenue of ₹702 Cr for FY 2025, down 9% year on year.
An AI-powered platform and services for customer experience management are offered by 247.ai, founded in 2000 and based in San Jose, United States. Solutions for customer acquisition, self-service, and agent support are delivered across multiple channels. Omnichannel management, customer care outsourcing, and professional support services are provided to handle customer interactions in the technology sector. Operations focus on enhancing relationships through integrated tools.
[24]7.ai's top competitors include Twilio, Genesys and Freshworks.
[24]7.ai offers [24]7 Engagement Cloud, Campaign Management, Conversation Automation, Agent Experience, and [24]7 Analytics.
[24]7.ai has made 5 acquisitions, including Appsterix, Campanja, and Engageclick.
[24]7.ai has 1 investor. Key investors include Sequoia Capital.
[24]7.ai operates through 24/7 Customer Private Limited.
