About Firstsource
Firstsource is a company based in Mumbai (India) founded in 2001. It operates as a Managed Services, and AI-as-a-Service. The company has 24,750 employees as of March 31, 2024. Firstsource has completed 9 acquisitions, including ARSI, Ascensos and ISGN Solutions. Firstsource offers products and services including Customer Experience, Digital Platforms and Technologies, Artificial Intelligence, and IT Services and Solutions. Firstsource operates in a competitive market with competitors including UST, NTT DATA, Breed Reply, Globant and 1&1 IONOS, among others.
- Headquarter Mumbai, India
- Employees 24750 as on 31 Mar, 2024
- Stage Public
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Sectors
Business ServicesTechnology
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Email
***********
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Phone
*********
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Website
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Social
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- Legal Name Firstsource Solutions Limited
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IPO & Listings of Firstsource
Firstsource is a publicly listed company on the NSE with ticker symbol FSL in India, operating in the Commercial services sector. As a publicly traded entity, the company provides investors with opportunities to participate in its growth story through equity ownership. The listing enables access to capital markets, enhances corporate visibility, and provides liquidity for shareholders while maintaining transparency through regulatory compliance and regular financial disclosures.
Products & Services of Firstsource
Firstsource offers a comprehensive portfolio of products and services, including Customer Experience, Digital Platforms and Technologies, Artificial Intelligence, and IT Services and Solutions. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Customer interactions are transformed into loyalty through specialized solutions.
Digital platforms are provided to enhance business operational efficiency.
AI solutions are offered to drive business process innovation.
IT services are delivered to support client business operations.
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Leadership Team
106 people
Human Resources and Administration
69 people
Software Development Team
64 people
Sales and Marketing
41 people
Operations Team
32 people
Senior Team
27 people
Data Analysis and Operations Team
13 people
Finance and Accounting
10 people
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Funding Insights of Firstsource
- Total Funding Total Funding
- Total Rounds 1
- Last Round Last Round
- First Round First Round
- Investors Count 1
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Oct, 2012 | Amount | Post-IPO - Firstsource | Valuation |
investors |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Firstsource
Firstsource has secured backing from 1 investor, including institutional investors. Prominent investors backing the company include CESC. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Electricity generation and distribution are provided in eastern India.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Firstsource
Firstsource has strategically engaged in corporate development activities, having acquired 9 companies. Notable acquisitions include ARSI, Ascensos and ISGN Solutions. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Business process outsourcing for mortgage industry services is provided.
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2016 | ||||
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Provider of accounting, collection, and office management services for healthcare providers
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2016 | ||||
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Provider of outsourced customer experience management specializing in the retail sector
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2013 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - Firstsource
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Firstsource Comparisons
Competitors of Firstsource
Firstsource operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as UST, NTT DATA, Breed Reply, Globant and 1&1 IONOS, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
High-quality office furniture is provided by UST for various needs.
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| domain | founded_year | HQ Location |
Application development, cloud, cybersecurity, and business intelligence services are provided.
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| domain | founded_year | HQ Location |
AI, cloud, and blockchain services are provided globally.
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| domain | founded_year | HQ Location |
IT and digital transformation services are delivered to various industries.
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| domain | founded_year | HQ Location |
Cloud infrastructure and hosting services are provided by 1&1 IONOS.
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| domain | founded_year | HQ Location |
Provider of end-to-end business process outsourcing services
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| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Firstsource
Frequently Asked Questions about Firstsource
When was Firstsource founded?
Firstsource was founded in 2001 and raised its 1st funding round 11 years after it was founded.
Where is Firstsource located?
Firstsource is headquartered in Mumbai, India. It is registered at Mumbai, Maharashtra, India.
Who is the current CEO of Firstsource?
Ritesh Idnani is the current CEO of Firstsource.
How many employees does Firstsource have?
As of Mar 31, 2024, the latest employee count at Firstsource is 24,750.
What is the annual revenue of Firstsource?
Annual revenue of Firstsource is $932.24M as on Mar 31, 2024.
What does Firstsource do?
Firstsource is established as a leading business process management partner, offering transformational solutions across the customer lifecycle in sectors such as Healthcare, Banking, and Communications. Specialized teams are utilized to address key client challenges through advanced technology and data analytics. Services including Customer Experience, Digital Platforms, Artificial Intelligence, and IT Solutions are provided to deliver future-focused outcomes for Fortune 500 and FTSE 100 companies. Operations are supported globally with a strong presence in multiple regions.
Who are the top competitors of Firstsource?
Firstsource's top competitors include 1&1 IONOS, Booz Allen Hamilton and Genpact.
What products or services does Firstsource offer?
Firstsource offers Customer Experience, Digital Platforms and Technologies, Artificial Intelligence, and IT Services and Solutions.
Is Firstsource publicly traded?
Yes, Firstsource is publicly traded on NSE under the ticker symbol FSL.
How many acquisitions has Firstsource made?
Firstsource has made 9 acquisitions, including ARSI, Ascensos, and ISGN Solutions.
Who are Firstsource's investors?
Firstsource has 1 investor. Key investors include CESC.
What is Firstsource's ticker symbol?
The ticker symbol of Firstsource is FSL on NSE.
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