About ROI Call Center Solutions
ROI Call Center Solutions is a Technology company based in American Fork (United States) founded in 2011, and was acquired by AEA Investors in August 2018. It offers outsourced call center, customer service, and BPO solutions globally. It operates on a B2B and Outsourcing model in Technology and Business Services sectors. ROI Call Center Solutions has completed 1 acquisition, including Active TeleSource. ROI Call Center Solutions offers products and services including Inbound Teleservices, Answering Services, Customer Service Chat, Technical Support, and Lead Generation. Its focus areas include AI Solutions, CX Tech, Speech Analytics and BPO. Its competitors include Genpact, Datamatics, Sutherland, Hexaware and TaskUs and 5 more; 3 of its 10 listed competitors have raised funding.
Company details
ROI CX Solutions delivers business process outsourcing services, including inbound and outbound call centers, technical support, and customer care. They operate from multiple locations like the United States and Mexico, using advanced technology to enhance client customer experiences. Serving industries such as eCommerce, healthcare, and retail, they focus on scalable teams and efficient processes for businesses worldwide.
- Headquarters American Fork, United States
- SectorsTechnologyBusiness Services
- Phone•••• ••••
- Website roicallcentersolutions.com
- Social LinkedIn Facebook YouTube
- Acquired by AEA Investors (Aug 2018)
- Investors
- Investments & Acquisitions
- Acquired byAEA Investors
(Aug 2018)
Products & Services of ROI Call Center Solutions
ROI Call Center Solutions offers a comprehensive portfolio of products and services, including Inbound Teleservices, Answering Services, Customer Service Chat, Technical Support, and Lead Generation.
Handles incoming calls for customer inquiries and support
Provides professional call answering for businesses
Offers live chat assistance for online interactions
Delivers troubleshooting and technical aid services
Facilitates telemarketing for generating business leads
Manages multi-channel customer communications
Handles business processes like billing and appointments
Apps and channels of ROI Call Center Solutions
its YouTube channel ROI Call Center Solutions has 58 subscribers and 1 videos.
Videos from ROI Call Center Solutions
The most watched videos on ROI Call Center Solutions's YouTube channel, ROI Call Center Solutions (58 subscribers). Click a video to play it here.
More on ROI Call Center Solutions.
Investors in ROI Call Center Solutions
ROI Call Center Solutions has secured backing from 1 investor, including venture fund investors. Prominent investors backing the company include AEA Investors.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Private equity and debt firm focused on mid-market companies | – | aeainvestors.com | New York, United States |
Investor details for ROI Call Center Solutions
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- Round participation
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People of ROI Call Center Solutions
22 people are tracked at ROI Call Center Solutions (6 in leadership, 16 in team).
| Name | Role | Group |
|---|---|---|
Rob Schow | President | Leadership |
Rob Lewis | CFO | Leadership |
Craig Rodwogin | VP M&A | Leadership |
HR | Director | Leadership |
Matthew A. | Director Of Recruiting & Operations | Leadership |
Bradley Reich | Director Of Operations | Leadership |
Deborah Bowers Drummond | Team Lead Manager | Team |
Baasc Latreece Daniels Hobbs | Team Lead Manager | Team |
John Jenkins | Floor Supervisor | Team |
Christine Schybal | Team Lead | Team |
Elizabeth Akuma | Customer Service Representative | Team |
Jill Sperling | Customer Care Brand Specialist | Team |
Julie Methot M.ed. | Customer Service Representative | Team |
Letha Hamilton | Customer Service Representative | Team |
Linnet Pichette | Case Specialist | Team |
Michael White | Customer Support Specialist (remote) | Team |
Lisa Cobb | Senior Recruiting Manager | Team |
Erica M. | Call Center Customer Service Representative | Team |
Ashley Smith | Customer Service Representative | Team |
Kassie West | Accounting Controller | Team |
2 more people are available in the full profile.
Complete people profiles for ROI Call Center Solutions
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Investments & Acquisitions by ROI Call Center Solutions
ROI Call Center Solutions has strategically engaged in corporate development activities, having acquired 1 company. Notable acquisitions include Active TeleSource.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Customer experience services are provided to enhance client interactions. | activetelesource.com | Portland, United States | 1997 | Sep 2024 | •••• |
Complete acquisition details for ROI Call Center Solutions
Acquired stakes, deal sources and the complete acquisition history require an active premium plan.
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Verified entity values are shown only after access is granted.
Timeline of ROI Call Center Solutions
3 dated milestones of ROI Call Center Solutions across 13 years, from founding to its latest funding, stage changes and deals.
- Founded ROI Call Center Solutions is founded.
- Exit Acquired by AEA Investors.
- Acquisition Acquires Active TeleSource.
Competitors of ROI Call Center Solutions
ROI Call Center Solutions has 10 listed competitors in our database, 3 of them funded. They include Genpact, Datamatics, Sutherland, Hexaware and TaskUs, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| genpact.com | 1997 | New York, United States | – | 129,140 | Provider of end-to-end business process outsourcing services | |
| datamatics.com | 1975 | Mumbai, India | $3M | 5,875 | Cloud-based text analytics and cognitive automation services are provided. | |
| sutherlandglobal.com | 1986 | Pittsford, United States | $60M | 3,444 | Business process and technology management services are provided globally. | |
| hexaware.com | 1990 | Mumbai, India | – | 23,635 | Provider of IT consulting and BPO services | |
| taskus.com | 2008 | San Antonio, United States | $15M | – | Provider of customer care and back office support services for multiple sectors | |
| cognizant.com | 1994 | United States | – | 14 | Provider of software development, cloud & data management, and IT consulting services | |
| quesscorp.com | 2007 | Bengaluru, India | – | 1,860 | Provider of outsourcing and business services | |
| eclerx.com | 2000 | Mumbai, India | – | 5,931 | Provider of business processes, change management, analytics, and data-driven insights services | |
| cesc.co.in | 1879 | Kolkata, India | – | 6,320 | Electricity generation and distribution are provided in eastern India. | |
| capita.com | 1984 | London, United Kingdom | – | 47,889 | Capita is engaged in providing business process outsourcing and digital services. |
Detailed competitors of ROI Call Center Solutions
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
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Verified entity values are shown only after access is granted.
Web traffic of ROI Call Center Solutions
Websites that share an audience with ROI Call Center Solutions (roicallcentersolutions.com).
Websites whose visitors overlap most with ROI Call Center Solutions. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| project44.com | 100% | 187.9K | #207,843 | View details | |
| regal.ai | 100% | 37.4K | #836,417 | View details | |
| interfacesystems.com | 100% | 9.5K | #2,425,437 | View details | |
| invoca.com | 98% | 118.4K | #391,483 | View details | |
| replicant.com | 94% | 56.8K | #515,230 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 21 similar websites and full traffic analytics for ROI Call Center Solutions
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 21 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Top companies in Natural Language & Voice AI
10 companies that operate in the same segment as ROI Call Center Solutions (Natural Language & Voice AI), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
OpenAI is engaged in developing advanced artificial intelligence technologies. | 2015 | San Francisco, California, United States | USD 180.07 B | – | 11,115 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
A platform for the AI community to collaborate and build. | 2016 | Paris, Ile de France, France | USD 399.91 M | – | 1,142 | |
AI-based voice transcription for meetings is provided via cloud software. | 2016 | Los Altos, California, United States | USD 70 M | – | – | |
AI based text summarization and contextualization software tool | 2015 | San Francisco, California, United States | USD 222.7 M | – | 194 | |
Predictive marketing and sales platform | 1990 | San Francisco, California, United States | USD 332.76 M | – | – | |
Text data analytics platform powered by AI for enterprises. | 2019 | Toronto, Ontario, Canada | USD 1.54 B | – | 1,221 | |
Chorus.ai provides conversation intelligence software for sales teams. | 2015 | San Francisco, California, United States | USD 100.3 M | – | 18 | |
AI-based dubbing and subtitling solutions are provided for video content. | 2017 | London, England, United Kingdom | USD 536.3 M | USD 149.28 K | 886 | |
SaaS-based language learning solutions are offered through interactive courses. | 2007 | Berlin, Berlin, Germany | USD 34.2 M | – | – |
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Frequently Asked Questions about ROI Call Center Solutions
ROI Call Center Solutions was founded in 2011.
ROI Call Center Solutions is headquartered in American Fork, United States. It is registered at American Fork, Utah, United States.
ROI CX Solutions delivers business process outsourcing services, including inbound and outbound call centers, technical support, and customer care. They operate from multiple locations like the United States and Mexico, using advanced technology to enhance client customer experiences. Serving industries such as eCommerce, healthcare, and retail, they focus on scalable teams and efficient processes for businesses worldwide.
ROI Call Center Solutions's top competitors include Quess, Datamatics and TaskUs.
ROI Call Center Solutions offers Inbound Teleservices, Answering Services, Customer Service Chat, Technical Support, and 3 more products and services.
ROI Call Center Solutions has made 1 acquisition, including Active TeleSource.
ROI Call Center Solutions has 1 investor. Key investors include AEA Investors.
Yes. ROI Call Center Solutions was acquired by AEA Investors in August 2018.