About CallMiner
CallMiner is a Technology company based in Waltham (United States) founded in 2002 by Jeff Gallino. Cloud and AI-based conversational analytics are delivered by CallMiner. CallMiner has raised $145.1 million across 13 funding rounds from investors including Goldman Sachs Investment Partners, NewSpring Capital and Sigma Partners. CallMiner has completed 2 acquisitions, including CallMiner and Vocalls Technologies. Its chief executive, as recorded, is Jeff Gallino. Its website callminer.com draws about 34 thousand monthly visits. Its focus areas include High Tech, Speech and Voice Recognition, Applications and Voice Analytics. Its competitors include OpenAI, Observe.AI and Chorus.ai; 3 of its 3 listed competitors have raised funding.
Company details
CallMiner was founded in 2002 and is headquartered in Waltham, United States. The company operates in the conversational analytics sector, providing a cloud-based platform that analyzes customer interactions across communication channels. Actionable intelligence is uncovered through automated processing of contacts, enabling improvements in contact center performance. Key services include agent scoring, real-time alerts, and role-based dashboards for business intelligence gathering.
- Headquarters Waltham, United States
- Founders Jeff Gallino
- SectorsTechnology
- Website category Business and Consumer Services · Business Services
- Email••••••••
- Phone•••• ••••
- Website callminer.com
- Social LinkedIn X Facebook YouTube
- Total Equity Funding$145.1M (USD)
in 13 rounds
- Latest Funding Round$10M (USD), Series D
Nov 2023
- InvestorsGoldman Sachs Investment Partners
& 5 more
- Investments & AcquisitionsCallMiner
& 1 more
Apps and channels of CallMiner
its YouTube channel CallMiner has 507 subscribers and 30 videos.
Videos from CallMiner
The most watched videos on CallMiner's YouTube channel, CallMiner (507 subscribers). Click a video to play it here.
More on CallMiner.
Funding Insights of CallMiner
CallMiner has successfully raised a total of $145.1M across 13 strategic funding rounds. The most recent funding activity was a Series D round of $10 million completed in November 2023. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $145.1M
- Total Rounds 13
- Last Round Series D — $10M
- First Round $2.8M
(Jun 2005)
- Investors Count 6
Latest 10 of 13 funding rounds of CallMiner with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Nov 2023 | $10M | Series D | – | – | – |
| Dec 2019 | $75M | Series D | – | – | |
| Jun 2018 | Series C | – | – | – | |
| Dec 2016 | $3M | Series C | – | – | – |
| Jan 2016 | $16.29M | Series C | – | NewSpring | |
| Nov 2013 | $2M | Debt – Conventional | – | – | – |
| Feb 2013 | $9.61M | Series B | – | – | – |
| Sep 2012 | $6.5M | Series B | – | – | – |
| Sep 2010 | $3M | Series B | – | Florida Growth Capital | – |
| Sep 2010 | $4M | Series B | – | Sigma Partners, Inflexion Partners | – |
6 investors in total: 6 institutional.
Investors in CallMiner
CallMiner has secured backing from 6 investors, including institutional and venture fund investors. Prominent investors backing the company include Goldman Sachs Investment Partners, NewSpring Capital and Sigma Partners.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Investment firm focusing on lower-middle market growth, healthcare, and various strategies. | newspringcapital.com | |||
Early-stage VC investments are made in US, Canada, and Asia. | sigmapartners.com | Danville, United States | ||
Early-stage life sciences and tech focused VC firm funding companies in the US | intersouth.com | Durham, United States | ||
| inflexionvc.com | ||||
Investments are made in technology-based businesses by this VC firm. | gsipventures.com | New York, United States | ||
| floridagrowthfund.com |
Investor details for CallMiner
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
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People of CallMiner
124 people are tracked at CallMiner (49 in leadership, 75 in team).
| Name | Role | Group |
|---|---|---|
Jeff Gallino | Co-Founder & CEO | Leadership |
Mindy Phillips | Assoc. Vice President, Customer Operations (pmo & Customer Success Ops) | Leadership |
David Bernal | Enterprise Sales Director | Leadership |
Brooke Wenrick | Senior Director, Brand & Communications | Leadership |
Drew Brumm | Vice President Of Cloud Engineering & Devops | Leadership |
Dave Ocasek | VP Of Operations | Leadership |
Timothy Hart | Sr Director Of Financial Planning And Analysis | Leadership |
Matt Bodo | Enterprise Sales Director | Leadership |
Alexis Kitchen | Senior Director Of Product Management | Leadership |
Risa Eldridge | Sr. Director, Product Management | Leadership |
Andrew McLemore | VP Of Finance | Leadership |
Marc Medrano | Regional Vice President Of Sales | Leadership |
Manny Casanova | Enterprise Sales Director | Leadership |
Reggie Lee | Enterprise Sales Director | Leadership |
Chris Tormey | Director, Enterprise Sales | Leadership |
Eduardo von Borstel | Vice President Of Alliances | Leadership |
Brandon Franks | Senior Director Of Support | Leadership |
Mark Vendetti | Vice President, Sales Operations | Leadership |
Lauretta Campestre | Associate Vice President Success Strategy | Leadership |
Gray Lincoln | Enterprise Sales Director | Leadership |
104 more people are available in the full profile.
Complete people profiles for CallMiner
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
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Investments & Acquisitions by CallMiner
CallMiner has strategically engaged in corporate development activities, having acquired 2 companies. Notable acquisitions include CallMiner and Vocalls Technologies.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Customer interactions are automated via conversational AI platform. | vocalls.ai | Prague, Czech Republic | 2016 | Jun 2025 | •••• | |
CallMiner is recognized for AI-powered conversation intelligence solutions. | orecx.com | Chicago, United States | 2011 | Oct 2021 | •••• |
Complete acquisition details for CallMiner
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- Complete history
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Timeline of CallMiner
5 dated milestones of CallMiner across 23 years, from founding to its latest funding, stage changes and deals.
- Founded CallMiner is founded.
- Funding First funding round of $2.8M.
- Acquisition Acquires CallMiner.
- Funding Latest funding round, Series D, of $10.0M.
- Acquisition Acquires Vocalls Technologies.
Competitors of CallMiner
CallMiner has 3 listed competitors in our database, 3 of them funded. They include OpenAI, Observe.AI and Chorus.ai.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| openai.com | 2015 | San Francisco, United States | $58.07B | 280 | OpenAI is engaged in developing advanced artificial intelligence technologies. | |
| observe.ai | 2017 | Redwood, United States | $213.35M | 202 | AI-powered conversation intelligence and automation are provided for contact centers. | |
| chorus.ai | 2015 | San Francisco, United States | $100.3M | 90 | Conversational intelligence platform for sales |
Detailed competitors of CallMiner
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
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Web traffic of CallMiner
The website of CallMiner (callminer.com) receives about 33.9K visits a month and ranks #894,162 among all websites worldwide, #7,273 in Business Services.
- Monthly visits33.9K
▼ 3.5% vs previous month
- Unique visitors15.5K
per month
- Global rank#894,162
among all websites
- Category rank#7,273
Business and Consumer Services · Business Services
- Bounce rate42%
- Pages per visit1.7
- Average visit15 sec
- DevicesDesktop 38% · Mobile 62%
Websites whose visitors overlap most with CallMiner. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
searchcrm.techtarget.com | searchcrm.techtarget.com | 100% | – | ||
callcentrehelper.com | callcentrehelper.com | 90% | #413,599 | – | |
| intradiem.com | 88% | 21.3K | #1,250,884 | View details | |
| thecxacademy.org | 85% | 27.3K | #774,177 | View details | |
heyrosie.com | heyrosie.com | 85% | #490,517 | – | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 40 similar websites and full traffic analytics for CallMiner
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 40 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Top companies in AI Core Platforms & Infrastructure
3 companies that operate in the same segment as CallMiner (AI Core Platforms & Infrastructure) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
OpenAI is engaged in developing advanced artificial intelligence technologies. | 2015 | San Francisco, California, United States | USD 58.07 B | 11,115 | ||
AI-powered graphical processing units and SoCs | 1993 | Santa Clara, California, United States | USD 5 M | USD 130.5 B | 42,000 | |
AI models and chatbots are offered for industry applications. | 2021 | San Francisco, California, United States | USD 136.81 B | 6,146 |
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Related news about Callminer
Complete news archive for CallMiner
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Frequently Asked Questions about CallMiner
CallMiner was founded in 2002 and raised its 1st funding round 3 years after it was founded.
CallMiner is headquartered in Waltham, United States. It is registered at Waltham, Massachusetts, United States.
Jeff Gallino is the CEO of CallMiner, as recorded in our data. They have also founded this company.
CallMiner is a funded company, having raised a total of $145.1M across 13 funding rounds to date. The company's 1st funding round was a Series B of $4M, raised on Jun 2005.
CallMiner was founded in 2002 and is headquartered in Waltham, United States. The company operates in the conversational analytics sector, providing a cloud-based platform that analyzes customer interactions across communication channels. Actionable intelligence is uncovered through automated processing of contacts, enabling improvements in contact center performance. Key services include agent scoring, real-time alerts, and role-based dashboards for business intelligence gathering.
CallMiner's top competitors include OpenAI, Chorus.ai and Observe.AI.
CallMiner has made 2 acquisitions, including CallMiner, and Vocalls Technologies.
CallMiner has 6 investors. Key investors include Goldman Sachs Investment Partners, NewSpring Capital, Sigma Partners, Intersouth Partners, and Florida Growth Capital.