About CallMiner
CallMiner is a company based in Waltham (United States) founded in 2002 by Jeff Gallino.. CallMiner has raised $145.1 million across 13 funding rounds from investors including Goldman Sachs Investment Partners, NewSpring Capital and Sigma Partners. CallMiner has completed 2 acquisitions, including CallMiner and Vocalls Technologies. CallMiner operates in a competitive market with competitors including OpenAI, Observe.AI, Chorus.ai, Gong and ElevenLabs, among others.
- Headquarter Waltham, United States
- Founders Jeff Gallino
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Sectors
Technology
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Email
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Phone
*********
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Website
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Social
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Annual Revenue
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Net Profit
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EBITDA
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Total Equity Funding
$145.1 M (USD)
in 13 rounds
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Latest Funding Round
$10 M (USD), Series D
Nov 29, 2023
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Investors
Goldman Sachs Investment Partners
& 5 more
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Employee Count
Employee Count
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Investments & Acquisitions
CallMiner
& 1 more
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Funding Insights of CallMiner
CallMiner has successfully raised a total of $145.1M across 13 strategic funding rounds. The most recent funding activity was a Series D round of $10 million completed in November 2023. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 13
- Last Round Series D — $10.0M
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First Round
First Round
(01 Jun 2005)
- Investors Count 6
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Nov, 2023 | Amount | Series D - CallMiner | Valuation |
investors |
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| Dec, 2019 | Amount | Series D - CallMiner | Valuation |
investors |
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| Jun, 2018 | Amount | Series C - CallMiner | Valuation |
investors |
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| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in CallMiner
CallMiner has secured backing from 6 investors, including institutional and venture fund investors. Prominent investors backing the company include Goldman Sachs Investment Partners, NewSpring Capital and Sigma Partners. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Investment firm focusing on lower-middle market growth, healthcare, and various strategies.
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Founded Year | Domain | Location | |
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Early-stage VC investments are made in US, Canada, and Asia.
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Founded Year | Domain | Location | |
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Early-stage life sciences and tech focused VC firm funding companies in the US
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by CallMiner
CallMiner has strategically engaged in corporate development activities, having acquired 2 companies. Notable acquisitions include CallMiner and Vocalls Technologies. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Customer interactions are automated via conversational AI platform.
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2016 | ||||
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CallMiner is recognized for AI-powered conversation intelligence solutions.
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2011 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - CallMiner
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Callminer Comparisons
Competitors of CallMiner
CallMiner operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as OpenAI, Observe.AI, Chorus.ai, Gong and ElevenLabs, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
OpenAI is engaged in developing advanced artificial intelligence technologies.
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| domain | founded_year | HQ Location |
AI-powered conversation intelligence and automation are provided for contact centers.
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| domain | founded_year | HQ Location |
Conversational intelligence platform for sales
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| domain | founded_year | HQ Location |
Revenue intelligence solutions are delivered for sales and marketing teams.
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| domain | founded_year | HQ Location |
AI text-to-speech software is provided for realistic speech generation.
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| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Callminer
Frequently Asked Questions about CallMiner
When was CallMiner founded?
CallMiner was founded in 2002 and raised its 1st funding round 3 years after it was founded.
Where is CallMiner located?
CallMiner is headquartered in Waltham, United States. It is registered at Waltham, Massachusetts, United States.
Who is the current CEO of CallMiner?
Jeff Gallino is the current CEO of CallMiner. They have also founded this company.
Is CallMiner a funded company?
CallMiner is a funded company, having raised a total of $145.1M across 13 funding rounds to date.
What does CallMiner do?
CallMiner was founded in 2002 and is headquartered in Waltham, United States. The company operates in the conversational analytics sector, providing a cloud-based platform that analyzes customer interactions across communication channels. Actionable intelligence is uncovered through automated processing of contacts, enabling improvements in contact center performance. Key services include agent scoring, real-time alerts, and role-based dashboards for business intelligence gathering.
Who are the top competitors of CallMiner?
CallMiner's top competitors include OpenAI, Chorus.ai and Observe.AI.
How many acquisitions has CallMiner made?
CallMiner has made 2 acquisitions, including CallMiner, and Vocalls Technologies.
Who are CallMiner's investors?
CallMiner has 6 investors. Key investors include Goldman Sachs Investment Partners, NewSpring Capital, Sigma Partners, Intersouth Partners, and Florida Growth Capital.
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