About CallMiner
CallMiner is a company based in Chicago (United States) founded in 2011 was acquired by CallMiner in October 2021. It operates as a SaaS (Software-as-a-Service), and Professional Services. CallMiner offers products and services including Eureka Platform, CallMiner Record, and Analyze. CallMiner operates in a competitive market with competitors including Dialpad, Twilio, Front, Infobip and Podium, among others.
- Headquarter Chicago, United States
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Sectors
Technology
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Email
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Phone
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Website
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Social
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- Legal Name Callminer
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Products & Services of CallMiner
CallMiner offers a comprehensive portfolio of products and services, including Eureka Platform, CallMiner Record, and Analyze. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Customer interactions are captured and analyzed for insights.
Conversations are recorded with high-quality stereo for analytics.
Customer interactions are analyzed to improve business outcomes.
Funding Insights of CallMiner
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
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Investors in CallMiner
CallMiner has secured backing from 1 investor. Prominent investors backing the company include CallMiner. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Cloud and AI-based conversational analytics are delivered by CallMiner.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Venture capital is directed toward companies in multiple sectors.
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Investments & Acquisitions by CallMiner
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - CallMiner
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Callminer Comparisons
Competitors of CallMiner
CallMiner operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Dialpad, Twilio, Front, Infobip and Podium, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Cloud-based unified communication solutions including voice and video are provided.
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Cloud-based omnichannel communication and customer engagement platform is utilized.
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Front is recognized as a customer service software provider.
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| domain | founded_year | HQ Location |
Cloud-based messaging and communication solutions are provided for enterprises.
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| domain | founded_year | HQ Location |
Online reviews are collected and managed through a cloud-based platform.
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| domain | founded_year | HQ Location |
Reputation management software is provided for solar industry sales.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Frequently Asked Questions about CallMiner
When was CallMiner founded?
CallMiner was founded in 2011.
Where is CallMiner located?
CallMiner is headquartered in Chicago, United States. It is registered at Chicago, Illinois, United States.
What does CallMiner do?
CallMiner is established as a leader in AI-powered conversation intelligence and customer experience automation. Interactions across omnichannel platforms are captured and analyzed to deliver actionable insights. Solutions are provided to enhance agent performance, improve customer satisfaction, and drive operational efficiency. Sectors such as healthcare, retail, finance, and hospitality are served with tailored analytics. Automation of workflows and processes is enabled through advanced AI and real-time intelligence. Compliance and risk reduction are supported alongside cost optimization. Customer needs are uncovered to facilitate data-driven decisions for organizations.
Who are the top competitors of CallMiner?
What products or services does CallMiner offer?
CallMiner offers Eureka Platform, CallMiner Record, and Analyze.
Who are CallMiner's investors?
CallMiner has 1 investor. Key investors include CallMiner.
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