About Front
Front is a company based in San Francisco (United States) founded in 2013 by Mathilde Collin and Laurent Perrin. It operates as a SaaS (Software-as-a-Service). Front has raised $203.22 million across 6 funding rounds from investors including Social Capital, Hexa and Salesforce Ventures. Front has completed 3 acquisitions, including Meetingbird, Siena Insights and Windsor. Front offers products and services including Front Platform, Front AI, and Shared Inbox. Front operates in a competitive market with competitors including Twilio, Dialpad, Sinch, Podium and Zenvia, among others.
- Headquarter San Francisco, United States
- Founders Mathilde Collin, Laurent Perrin
- Stage Unicorn
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Sectors
Technology
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Email
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Phone
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Website
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Social
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- Legal Name Frontapp, Inc.
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Annual Revenue
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Net Profit
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EBITDA
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Total Equity Funding
$203.22 M (USD)
in 6 rounds
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Latest Funding Round
$65 M (USD), Series D
Jun 28, 2022
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Investors
Social Capital
& 27 more
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Employee Count
Employee Count
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Investments & Acquisitions
Meetingbird
& 2 more
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Products & Services of Front
Front offers a comprehensive portfolio of products and services, including Front Platform, Front AI, and Shared Inbox. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Unified platform for managing customer support channels.
AI tool for automating customer service responses.
Tool for collaborative management of shared emails.
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Software Development Team
39 people
Leadership Team
6 people
Sales and Marketing
5 people
Product Management Team
5 people
Human Resources and Administration
4 people
Data Analysis and Operations Team
3 people
Finance and Accounting
2 people
Operations Team
2 people
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Funding Insights of Front
Front has successfully raised a total of $203.22M across 6 strategic funding rounds. The most recent funding activity was a Series D round of $65 million completed in June 2022. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 6
- Last Round Series D — $65.0M
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First Round
First Round
(18 Jun 2014)
- Investors Count 28
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jun, 2022 | Amount | Series D - Front | Valuation | Salesforce Ventures , Battery Ventures | |
| Jan, 2020 | Amount | Series C - Front | Valuation | Initialized Capital , Sequoia Capital | |
| Jan, 2018 | Amount | Series B - Front | Valuation | Sequoia Capital |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Front
Front has secured backing from 28 investors, including venture fund and angel investors. Prominent investors backing the company include Social Capital, Hexa and Salesforce Ventures. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Early-stage tech startups are funded by corporate-backed Salesforce Ventures.
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Founded Year | Domain | Location | |
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Investments in technology companies are conducted globally by Battery Ventures.
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Founded Year | Domain | Location | |
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Sequoia Capital is engaged in venture capital investments.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Front
Front has strategically engaged in corporate development activities, having acquired 3 companies. Notable acquisitions include Meetingbird, Siena Insights and Windsor. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Platform for communication solutions
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2016 | ||||
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Meetings are scheduled by checking availability of participants and rooms.
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2015 | ||||
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Customer feedback is analyzed via AI for business insights.
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2015 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - Front
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Front Comparisons
Competitors of Front
Front operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Twilio, Dialpad, Sinch, Podium and Zenvia, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Cloud-based omnichannel communication and customer engagement platform is utilized.
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| domain | founded_year | HQ Location |
Cloud-based unified communication solutions including voice and video are provided.
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| domain | founded_year | HQ Location |
Provider of customer communications management platform
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| domain | founded_year | HQ Location |
Online reviews are collected and managed through a cloud-based platform.
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| domain | founded_year | HQ Location |
Text and voice messages are delivered through an online platform.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Front
Frequently Asked Questions about Front
When was Front founded?
Front was founded in 2013 and raised its 1st funding round 1 year after it was founded.
Where is Front located?
Front is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
Is Front a funded company?
Front is a funded company, having raised a total of $203.22M across 6 funding rounds to date. The company's 1st funding round was a Series B of $66M, raised on Jun 18, 2014.
What does Front do?
Front is established as a modern customer service platform focused on delivering AI-powered solutions for customer support. Services are provided across various industries including technology, financial services, logistics, manufacturing, and travel. Comprehensive tools are offered for omnichannel support, ticketing, shared inbox management, and workflow automation. AI capabilities are integrated to enhance response times and customer satisfaction. Collaboration features are designed to streamline team coordination, while analytics and integrations support continuous improvement in customer experience.
What products or services does Front offer?
Front offers Front Platform, Front AI, and Shared Inbox.
How many acquisitions has Front made?
Front has made 3 acquisitions, including Meetingbird, Siena Insights, and Windsor.
Who are Front's investors?
Front has 28 investors. Key investors include Social Capital, Hexa, Salesforce Ventures, Battery Ventures, and Sequoia Capital.
What is Front's valuation?
The valuation of Front is $1.7B as of Jun 2022.
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