About Intercom
Intercom is a Technology company based in San Francisco (United States) founded in 2011 by David Barrett. Intercom is recognized as an AI-first customer service company. It operates on a SaaS (Software-as-a-Service) and Subscription Services model. Intercom has raised $241.75 million across 8 funding rounds from investors including Kleiner Perkins, Bessemer Venture Partners and Accel. The company has 1,039 employees. Intercom was last valued at $1.28 billion in March 2026. Its website intercom.com draws about 4.5 million monthly visits. Intercom offers products and services including Fin AI Agent, Intercom Suite, and Helpdesk. Its focus areas include Software and Customer Service Software. Its competitors include Dialpad, Twilio and Front; 3 of its 3 listed competitors have raised funding.
Company details
Intercom is established as a leading AI-first customer service solution provider. The company is focused on delivering innovative tools like Fin AI Agent and Intercom Suite, which are designed to enhance customer support efficiency. Services are provided across various sectors, integrating AI technology with helpdesk solutions to resolve complex queries and improve response times. Comprehensive support is offered through omnichannel communication, apps, integrations, and performance optimization tools.
- Headquarters San Francisco, United States
- Employees 1,039
- Founders David Barrett
- Stage Unicorn
- SectorsTechnology
- Website category Computers Electronics and Technology
- Email••••••••
- Website intercom.com
- Social LinkedIn X Facebook
- Annual Revenue$8.46 K (USD)4as on Dec 31, 2023
- Net Profit$205.67 (USD)117as on Dec 31, 2023
- Total Equity Funding$241.75M (USD)
in 8 rounds
- Latest Funding Round$250M (USD), Debt – Conventional
Mar 2026
- InvestorsKleiner Perkins
& 40 more
- Employee Count1,039
Products & Services of Intercom
Intercom offers a comprehensive portfolio of products and services, including Fin AI Agent, Intercom Suite, and Helpdesk.
AI agent resolves complex customer queries efficiently.
Platform integrates AI and helpdesk for efficiency.
Next-gen helpdesk designed for operational efficiency.
Funding Insights of Intercom
Intercom has successfully raised a total of $241.75M across 8 strategic funding rounds. The most recent funding activity was a Debt – Conventional round of $250 million completed in March 2026. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $241.75M
- Total Rounds 8
- Last Round Debt – Conventional — $250M
- Investors Count 41
All 8 funding rounds of Intercom with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Mar 2026 | $250M | Debt – Conventional | – | – | |
| Mar 2018 | $125M | Series D | $1.28B | Kleiner Perkins | |
| Apr 2016 | $50M | Series D | – | Index Ventures | |
| Aug 2015 | $35M | Series C | – | ICONIQ Growth | |
| Jan 2014 | $23M | Series B | – | Bessemer Venture Partners | |
| Jun 2013 | $6M | Series A | – | Social Capital | |
| Jan 2012 | $1M | Seed | – | – | |
| Oct 2011 | Seed | – | 500 Global | – |
| Date | Valuation | Stage |
|---|---|---|
| Mar 2018 | $1.28B | •••••••• |
Last known valuation $1.28B (Mar 2026). 41 investors in total: 38 institutional and 3 angel.
Investors in Intercom
Intercom has secured backing from 41 investors, including venture fund, angel, and institutional investors. Prominent investors backing the company include Kleiner Perkins, Bessemer Venture Partners and Accel.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Corporate backed venture capital fund investing in multiple sectors | gv.com | Mountain View, United States | ||
Venture capital investments and support for entrepreneurs in technology and innovation sectors. | 1911 | bvp.com | Redwood City, United States | |
Venture capital investments in technology startups and entrepreneurs. | indexventures.com | |||
Venture capital firm investing in early-stage tech startups | 1972 | kleinerperkins.com | Menlo Park, United States | |
US focused VC firm investing in seed & growth stage companies | 2011 | socialcapital.com | Menlo Park, United States | |
Venture capital is provided to technology companies by the firm. | iconiqgrowth.com | San Francisco, United States | ||
Freestyle VC is engaged in seed funding for tech startups. | freestyle.vc | Larkspur, United States | ||
Venture capital and acceleration are provided to tech startups. | 500.co | Ho Chi Minh City, Vietnam | ||
Venture debt financing is provided to companies in multiple sectors. | 2003 | htgc.com | Palo Alto, United States | |
Provider of investment management and real asset services | iconiqcapital.com | San Francisco, United States |
Investor details for Intercom
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
Verified entity values are shown only after access is granted.
People of Intercom
262 people are tracked at Intercom (58 in leadership, 3 in board & advisors, 201 in team); the tracked headcount is 1,039.
| Name | Role | Group |
|---|---|---|
David Barrett | Co-Founder | Leadership |
Anne P. | Vp, Controller | Leadership |
Mark Iafrate | GTM Lead, Webinars & Partner Marketing | Leadership |
Katherine Fischer | Director Of Accounting | Leadership |
Leslie Chung | Director, People Operations | Leadership |
Des Traynor | Chief Strategy Officer & Co-Founder | Leadership |
Paul Adams | Chief Product Officer | Leadership |
Dan Griggs | CFO | Leadership |
Eoghan McCabe | Chair, CEO & Co-Founder | Leadership |
Brian Donohue | Director of Product Management | Leadership |
Dean F. | Head Of AI Platform Support | Leadership |
Andrew Walker | Director Of Engineering | Leadership |
Amy Feighan | Senior HR Business Partner, Employee Relations | Leadership |
Thomas Rimmer | Senior Design Director | Leadership |
Brian D. | VP Product | Leadership |
Ratidzo Zvirawa | Director Of Product Management | Leadership |
Jeremy Wood | Financial Director | Leadership |
Wal McConnell | Director, Finance Analytics | Leadership |
Christine Zdelar | Director Of Product Management | Leadership |
Ryan S. | Senior Director Of Engineering | Leadership |
242 more people are available in the full profile.
Complete people profiles for Intercom
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
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Timeline of Intercom
4 dated milestones of Intercom across 15 years, from founding to its latest funding, stage changes and deals.
- Founded Intercom is founded.
- Funding First funding round.
- Milestone Reaches Unicorn status.
- Funding Latest funding round, Debt – Conventional, of $250.0M.
Competitors of Intercom
Intercom has 3 listed competitors in our database, 3 of them funded. They include Dialpad, Twilio and Front.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| front.com | 2013 | San Francisco, United States | $204M | Front is recognized as a customer service software provider. |
Detailed competitors of Intercom
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
Verified entity values are shown only after access is granted.
Web traffic of Intercom
The website of Intercom (intercom.com) receives about 4.5M visits a month and ranks #7,346 among all websites worldwide, #1,042 in Computers Electronics and Technology.
- Monthly visits4.5M
▲ 7.7% vs previous month
- Unique visitors884.3K
per month
- Global rank#7,346
among all websites
- Category rank#1,042
Computers Electronics and Technology · Computers Electronics and Technology
- Bounce rate25%
- Pages per visit17.5
- Average visit21 min 41 sec
- DevicesDesktop 75% · Mobile 25%
Websites whose visitors overlap most with Intercom. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| linear.app | 100% | 5.8M | #10,920 | View details | |
| starband.com | 98% | View details | |||
| figma.com | 96% | 84.7M | #221 | View details | |
fin.ai | fin.ai | 96% | #139,658 | – | |
| zendesk.com | 94% | 73.5M | #366 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 40 similar websites and full traffic analytics for Intercom
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 40 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Top companies in Collaboration & Community Tools
3 companies that operate in the same segment as Intercom (Collaboration & Community Tools) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI-powered platform manages marketing creatives and customer journeys. | 1982 | San Jose, California, United States | USD 23.77 B | 30,710 | ||
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 |
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Related news about Intercom
Complete news archive for Intercom
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Frequently Asked Questions about Intercom
Intercom was founded in 2011.
Intercom is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
Intercom is a funded company, having raised a total of $241.75M across 8 funding rounds to date.
Intercom has 1,039 employees.
Annual revenue of Intercom is $8.46K as on Dec 31, 2023.
Intercom is established as a leading AI-first customer service solution provider. The company is focused on delivering innovative tools like Fin AI Agent and Intercom Suite, which are designed to enhance customer support efficiency. Services are provided across various sectors, integrating AI technology with helpdesk solutions to resolve complex queries and improve response times. Comprehensive support is offered through omnichannel communication, apps, integrations, and performance optimization tools.
Intercom offers Fin AI Agent, Intercom Suite, and Helpdesk.
Intercom has 41 investors. Key investors include Kleiner Perkins, Bessemer Venture Partners, Accel, Social Capital, and Hercules Capital.
The valuation of Intercom is $1.28B as of Mar 2026.
The website of Intercom receives about 4.5 million visits a month and ranks #7,346 among all websites worldwide.