About Intercom
Intercom is a company based in San Francisco (United States) founded in 2011. It operates as a SaaS (Software-as-a-Service), and Subscription Services. Intercom has raised $240 million across 8 funding rounds from investors including Kleiner Perkins, Bessemer Venture Partners and Social Capital. The company has 285 employees as of December 31, 2022. Intercom offers products and services including Fin AI Agent, Intercom Suite, and Helpdesk. Intercom operates in a competitive market with competitors including Dialpad, Twilio, Front, Podium and Eltropy, among others.
- Headquarter San Francisco, United States
- Employees 285 as on 31 Dec, 2022
- Stage Unicorn
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Sectors
Technology
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Email
***********
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Phone
*********
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Website
*********
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Social
*********
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Annual Revenue
$8.46 K (USD)4as on Dec 31, 2023
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Net Profit
$205.67 (USD)117as on Dec 31, 2023
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EBITDA
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Total Equity Funding
$240 M (USD)
in 8 rounds
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Latest Funding Round
$250 M (USD), Debt – Conventional
Mar 09, 2026
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Investors
Kleiner Perkins
& 9 more
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Employee Count
285
as on Dec 31, 2022
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Products & Services of Intercom
Intercom offers a comprehensive portfolio of products and services, including Fin AI Agent, Intercom Suite, and Helpdesk. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
AI agent resolves complex customer queries efficiently.
Platform integrates AI and helpdesk for efficiency.
Next-gen helpdesk designed for operational efficiency.
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Product Management Team
49 people
Software Development Team
47 people
Senior Team
29 people
Leadership Team
23 people
Creative and Marketing Team
13 people
Human Resources and Administration
13 people
Finance and Accounting
11 people
Data Analysis and Operations Team
9 people
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Funding Insights of Intercom
Intercom has successfully raised a total of $240M across 8 strategic funding rounds. The most recent funding activity was a Debt – Conventional round of $250 million completed in March 2026. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 8
- Last Round Debt – Conventional — $250.0M
- First Round First Round
- Investors Count 10
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Mar, 2026 | Amount | Debt – Conventional - Intercom | Valuation |
investors |
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| Mar, 2018 | Amount | Series D - Intercom | Valuation | Kleiner Perkins | |
| Apr, 2016 | Amount | Series D - Intercom | Valuation | Index Ventures |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Intercom
Intercom has secured backing from 10 investors, including venture fund and angel investors. Prominent investors backing the company include Kleiner Perkins, Bessemer Venture Partners and Social Capital. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Corporate backed venture capital fund investing in multiple sectors
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Founded Year | Domain | Location | |
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Venture capital investments and support for entrepreneurs in technology and innovation sectors.
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Founded Year | Domain | Location | |
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Venture capital investments in technology startups and entrepreneurs.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Intercom
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - Intercom
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Intercom Comparisons
Competitors of Intercom
Intercom operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Dialpad, Twilio, Front, Podium and Eltropy, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Cloud-based unified communication solutions including voice and video are provided.
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| domain | founded_year | HQ Location |
Cloud-based omnichannel communication and customer engagement platform is utilized.
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| domain | founded_year | HQ Location |
Front is recognized as a customer service software provider.
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| domain | founded_year | HQ Location |
Online reviews are collected and managed through a cloud-based platform.
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| domain | founded_year | HQ Location |
Reputation management software is provided for solar industry sales.
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| domain | founded_year | HQ Location |
Cloud-based messaging and communication solutions are provided for enterprises.
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| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Intercom
Frequently Asked Questions about Intercom
When was Intercom founded?
Intercom was founded in 2011.
Where is Intercom located?
Intercom is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
Is Intercom a funded company?
Intercom is a funded company, having raised a total of $240M across 8 funding rounds to date. The company's 1st funding round was a Series D of $50M, raised on Oct 31, 2011.
How many employees does Intercom have?
As of Dec 31, 2022, the latest employee count at Intercom is 285.
What is the annual revenue of Intercom?
Annual revenue of Intercom is $8.46K as on Dec 31, 2023.
What does Intercom do?
Intercom is established as a leading AI-first customer service solution provider. The company is focused on delivering innovative tools like Fin AI Agent and Intercom Suite, which are designed to enhance customer support efficiency. Services are provided across various sectors, integrating AI technology with helpdesk solutions to resolve complex queries and improve response times. Comprehensive support is offered through omnichannel communication, apps, integrations, and performance optimization tools.
Who are the top competitors of Intercom?
What products or services does Intercom offer?
Intercom offers Fin AI Agent, Intercom Suite, and Helpdesk.
Who are Intercom's investors?
Intercom has 10 investors. Key investors include Kleiner Perkins, Bessemer Venture Partners, Social Capital, Google Ventures, and Index Ventures.
What is Intercom's valuation?
The valuation of Intercom is $1.28B as of Mar 2018.