About Intercom
Intercom is a company based in San Francisco (United States) founded in 2011. It operates as a SaaS (Software-as-a-Service) and Subscription Services. Intercom has raised $240 million across 8 funding rounds from investors including Kleiner Perkins, Bessemer Venture Partners and Social Capital. The company has 285 employees as of December 31, 2022. Intercom offers products and services including Fin AI Agent, Intercom Suite, and Helpdesk. Intercom operates in a competitive market with competitors including Dialpad, Twilio, Front, Podium and Eltropy, among others.
- Headquarter San Francisco, United States
- Employees 285 as on 31 Dec, 2022
- Stage Unicorn
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Sectors
Technology
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Email
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Phone
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Website
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Social
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Annual Revenue
$8.46 K (USD)4as on Dec 31, 2023
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Net Profit
$205.67 (USD)117as on Dec 31, 2023
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EBITDA
Not available
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Total Equity Funding
$240 M (USD)
in 8 rounds
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Latest Funding Round
$250 M (USD), Debt – Conventional
Mar 09, 2026
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Investors
Kleiner Perkins
& 9 more
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Employee Count
285
as on Dec 31, 2022
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Products & Services of Intercom
Intercom offers a comprehensive portfolio of products and services, including Fin AI Agent, Intercom Suite, and Helpdesk.
AI agent resolves complex customer queries efficiently.
Platform integrates AI and helpdesk for efficiency.
Next-gen helpdesk designed for operational efficiency.
People of Intercom
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Product Management Team
49 people
Software Development Team
47 people
Senior Team
29 people
Leadership Team
23 people
Creative and Marketing Team
13 people
Human Resources and Administration
13 people
Finance and Accounting
11 people
Data Analysis and Operations Team
9 people
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Funding Insights of Intercom
Intercom has successfully raised a total of $240M across 8 strategic funding rounds. The most recent funding activity was a Debt – Conventional round of $250 million completed in March 2026. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
Investors in Intercom
Intercom has secured backing from 10 investors, including venture fund and angel investors. Prominent investors backing the company include Kleiner Perkins, Bessemer Venture Partners and Social Capital.
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Corporate backed venture capital fund investing in multiple sectors
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Venture capital investments and support for entrepreneurs in technology and innovation sectors.
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Venture capital investments in technology startups and entrepreneurs.
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Investor details for Intercom
Investor domains, locations, round participation, and complete history require an active premium plan.
- Investor domains
- Investor locations
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Investments & Acquisitions by Intercom
Investment portfolio details for Intercom
Portfolio company identities, transaction dates, round details, and investment values require an active premium plan.
- Portfolio identities
- Transaction dates
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Financial Statements - Intercom
Detailed financials for Intercom
Historical revenue, profit, statement rows, ratios, and trend charts require an active premium plan.
- Historical revenue
- Profit trends
- Statement rows
- Financial ratios
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Intercom Comparisons
Peer comparison for Intercom
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- Named peers
- Headcount comparison
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- Operating benchmarks
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Competitors of Intercom
Intercom operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Dialpad, Twilio, Front, Podium and Eltropy, among others.
| Company Name | Domain | Founded year | HQ Location | Description |
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Cloud-based unified communication solutions including voice and video are provided.
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Cloud-based omnichannel communication and customer engagement platform is utilized.
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Front is recognized as a customer service software provider.
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Online reviews are collected and managed through a cloud-based platform.
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Reputation management software is provided for solar industry sales.
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Cloud-based messaging and communication solutions are provided for enterprises.
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Detailed competitors of Intercom
Competitor domains, locations, full profiles, and operating metrics require an active premium plan.
- Domains and locations
- Full company profiles
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Verified entity values are shown only after access is granted.
Latest news on Intercom
Complete news archive for Intercom
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- Full article archive
- Source and publication date
- Older coverage
- Brand-specific news history
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Frequently Asked Questions about Intercom
Intercom was founded in 2011.
Intercom is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
Intercom is a funded company, having raised a total of $240M across 8 funding rounds to date.
As of Dec 31, 2022, the latest employee count at Intercom is 285.
Annual revenue of Intercom is $8.46K as on Dec 31, 2023.
Intercom is established as a leading AI-first customer service solution provider. The company is focused on delivering innovative tools like Fin AI Agent and Intercom Suite, which are designed to enhance customer support efficiency. Services are provided across various sectors, integrating AI technology with helpdesk solutions to resolve complex queries and improve response times. Comprehensive support is offered through omnichannel communication, apps, integrations, and performance optimization tools.
Intercom offers Fin AI Agent, Intercom Suite, and Helpdesk.
Intercom has 10 investors. Key investors include Kleiner Perkins, Bessemer Venture Partners, Social Capital, Google Ventures, and Index Ventures.
The valuation of Intercom is $1.28B as of Mar 2018.