About Interactive Intelligence
Interactive Intelligence is a company based in Indianapolis (United States) founded in 1994 was acquired by Genesys in August 2016. The company has 799 employees. Interactive Intelligence has completed 6 acquisitions, including Automated Analytics, Bay Bridge Decision Technologies and Brightware. Interactive Intelligence operates in a competitive market with competitors including Dialpad, Genesys, Zendesk, Freshworks and Twilio, among others.
- Latest Funding Round$150M (USD), Post-IPO
May 2015
- Investors
- Employee Count799
- Investments & AcquisitionsAutomated Analytics
& 5 more
- Acquired byGenesys
(Aug 2016)
Funding Insights of Interactive Intelligence
- Total Rounds 1
- Last Round Post-IPO — $150M
- First Round $150M
(May 2015)
All 1 funding rounds of Interactive Intelligence with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| May 2015 | $150M | Post-IPO | – | – | – |
1 investors in total: 1 institutional.
Investors in Interactive Intelligence
Interactive Intelligence has secured backing from 1 investor, including institutional investors. Prominent investors backing the company include Genesys.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | genesys.com | Daly City, United States |
Investor details for Interactive Intelligence
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
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People of Interactive Intelligence
636 people are tracked at Interactive Intelligence (235 in leadership, 8 in board & advisors, 393 in team); the tracked headcount is 799.
| Name | Role | Group |
|---|---|---|
Joanne Green | Sales Director | Leadership |
Brian Swartz | CFO | Leadership |
Cary Fehlinger | Director, Genesys Cloud CX Product Support | Leadership |
David V. | Senior Director, Product Strategy And Operations | Leadership |
Jane Hendricks | Product Management Director Analytics & Insight | Leadership |
Praveen Kumar A P | Director , Cloud Ops Resiliency Operations | Leadership |
Lauren Dygowski | Director, Genesys Cloud Business Operations | Leadership |
Joel Krause | Solution Consultant Director | Leadership |
Mike McClelland | Global Director Business and Innovation Value | Leadership |
Douglas Ott | Director Healthcare Sales | Leadership |
Kayla Long | Partner Marketing Senior Specialist | Leadership |
Glenn Nethercutt | CTO | Leadership |
Luis Guevara | Sr. Director, Enterprise Platform | Leadership |
Dana Kinsella | Senior Director- Field And Partner Enablement | Leadership |
Pamela Shull | Sr. Director, Global Partner Strategy & Programs | Leadership |
Peter Graf | Chief Strategy Officer | Leadership |
Jackie Meer | Vp, Business Transformation | Leadership |
Todd Plecker | Consultative Sales Director | Leadership |
Matthew Pegg | Account Director | Leadership |
Rob Alexander | Manager, Partner Sales ANZ | Leadership |
616 more people are available in the full profile.
Complete people profiles for Interactive Intelligence
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
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Investments & Acquisitions by Interactive Intelligence
Interactive Intelligence has strategically engaged in corporate development activities, having acquired 6 companies. Notable acquisitions include Automated Analytics, Bay Bridge Decision Technologies and Brightware.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Cloud-based tools for customer support are provided to businesses. | customer360.co | Mumbai, India | 2013 | Dec 2015 | $10M | |
Cloud services are provided to support organizational operations. | orgspan.com | Piedmont, United States | 2012 | Apr 2014 | •••• | |
Provider of call center planning and forecasting solutions | baybridgetech.com | Annapolis, United States | 2000 | Aug 2012 | •••• | |
Interactive Intelligence products were resold with deployment and integration services. | brightware.nl | Culemborg, Netherlands | 2008 | Apr 2012 | •••• | |
Contact center solutions are offered by Call Time in Australia. | calltime.com.au | Sydney, Australia | 0 | Jul 2011 | •••• | |
SIASA Mayorista is engaged in distributing security and identification solutions. | acrosoft.net | Miami, United States | 1999 | May 2009 | •••• |
Complete acquisition details for Interactive Intelligence
Acquired stakes, deal sources and the complete acquisition history require an active premium plan.
- Acquired stakes
- Deal sources
- Complete history
- Exports
Verified entity values are shown only after access is granted.
Timeline of Interactive Intelligence
10 dated milestones of Interactive Intelligence across 22 years, from founding to its latest funding, stage changes and deals.
- Founded Interactive Intelligence is founded.
- IPO Lists on the stock exchange (IPO).
- Acquisition Acquires SIASA Mayorista.
- Acquisition Acquires Call Time.
- Acquisition Acquires Brightware.
- Acquisition Acquires Bay Bridge Decision Technologies.
- Acquisition Acquires OrgSpan.
- Funding First funding round of $150.0M.
- Acquisition Acquires Automated Analytics.
- Exit Acquired by Genesys.
Competitors of Interactive Intelligence
Interactive Intelligence operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Dialpad, Genesys, Zendesk, Freshworks and Twilio, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| zendesk.com | 2007 | San Francisco, United States | $89.1M | 63 | Cloud-based customer service platform is offered for business engagement. | |
| freshworks.com | 2010 | San Mateo, United States | $872.56M | 4,400 | Cloud-based business process management suite solutions are delivered. | |
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| avaya.com | 2000 | Durham, United States | $400.88M | 1,337 | Cloud-based unified communication software is delivered for businesses. | |
| vonage.com | 2001 | Holmdel, United States | $642.33M | 1,089 | Provider of contact center business communication solutions | |
| sprinklr.com | 2009 | New York, United States | $578.5M | 3,589 | Cloud-based customer experience management software is provided for brands. | |
| infobip.com | 2006 | London, United Kingdom | $414.05M | 3,179 | Cloud-based messaging and communication solutions are provided for enterprises. |
Detailed competitors of Interactive Intelligence
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
Verified entity values are shown only after access is granted.
Web traffic of Interactive Intelligence
Websites that share an audience with Interactive Intelligence (inin.com).
Websites whose visitors overlap most with Interactive Intelligence. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| codesmithtools.com | 100% | 2.2K | #7,274,062 | View details | |
tech3d.net | tech3d.net | 100% | – | – | – |
| nvssoft.com | 100% | 4K | #4,487,662 | View details | |
amcat.com | amcat.com | 87% | – | – | – |
| five9.com | 86% | 2.8M | #17,250 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 11 similar websites and full traffic analytics for Interactive Intelligence
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 11 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Latest news on Interactive Intelligence
Complete news archive for Interactive Intelligence
Full article history, source details, and older brand coverage require an active premium plan.
- Full article archive
- Source and publication date
- Older coverage
- Brand-specific news history
Verified entity values are shown only after access is granted.
Similar companies to Interactive Intelligence
10 companies that operate in the same segment as Interactive Intelligence (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 1,531 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 872.56 M | USD 838.81 M | 4,400 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 110 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 426.5 M | – | – | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
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Frequently Asked Questions about Interactive Intelligence
Interactive Intelligence was founded in 1994 and raised its 1st funding round 21 years after it was founded.
Interactive Intelligence is headquartered in Indianapolis, United States. It is registered at Indianapolis, Indiana, United States.
Interactive Intelligence has 799 employees.
Interactive Intelligence provides software and services for collaboration, communication and customer engagement. Its multichannel communications platform also provides solutions for unified communications, workforce optimization and business process automation. Its pure cloud platoform is a multi-tenant, open platform that uses amazon web services(AWS) technology. Has been among Software Magazines Top 500 Global Software and Services Suppliers for 14 consecutive years, has received Frost Sullivans Company of the Year Award for five consecutive years.
Interactive Intelligence's top competitors include Twilio, Genesys and Freshworks.
Interactive Intelligence has made 6 acquisitions, including Automated Analytics, Bay Bridge Decision Technologies, and Brightware.
Interactive Intelligence has 1 investor. Key investors include Genesys.
Interactive Intelligence operates through Genesys Cloud Services, Inc..
Yes. Interactive Intelligence was acquired by Genesys in August 2016.